Port Vale

Port Vale

Assessment of Accessible Facilities

Stadium

Vale Park

Address

Hamill Road
Burslem
Stoke-on-Trent
ST6 1AW

Club / stadium contact for disabled supporters

Name

Janet Ellis

Telephone no.

0871 222 1950

Website address

Disabled Supporters Association

Contact Name

There is no DSA at present.

Telephone no.

E-mail address

Website address

 

 

Accessibility Information

For UK minimum access standards for new and existing stadia and for good practice guidance please click here.

 

Getting There & Parking

 

16 accessible parking spaces are available to home and away supporters at the car park adjacent to the stand, clubs advises pre booking spaces. They are located 50 metres away. Drop of facilities are available.

 

National Rail have published links to the nearest stations to sporting venues including Port Vale see here for more information.

 

Level Playing Field have not verified the information given and we suggest that you contact the station direct if you have any access requirements.

Getting a Ticket

 

For information on purchasing a ticket please visit the Port Vale Website

Spectator Viewing areas

 

Home supporters have 25 spaces for wheelchair users available to them, and these can be found at the disabled seating area. 3 spaces for wheelchair users can be found in the disabled seating area in the home section for away supporters. Supporters with ambulant disabilities can request ambulant seating in the home end.

 

NB: Under existing minimum standards for accessible stadia, the club should have 140 wheelchair spaces (119 home and up to 21 away). 75% of these should be elevated positions and the remaining 25% pitchside.

 

LPF's view is that many disabled supporters should be able to access general seating areas and only those with specific needs eg those who require extra legroom, or access via aisle seats or who need step free access etc should be allocated seats in the dedicated areas.

 

Based on the above, the club therefore only meets 20% of the guidance and has a shortfall of 117 wheelchair spaces. They should be working on a plan to rectify this deficit within a reasonable timeframe under the auspices of a full independent Access Audit.


 

Accessible amenities

 

Both home and away fans can use accessible toilets inside the stadium. The club shop is accessible for all fans and has a low level serving counter. Catering kiosks in both the home and away sections have low level serving counters and so are fully accessible.
 

Accessible services & information

 

The ticket office does not have a hearing loop installed. Match commentaries are available by pre booking with the club. Facilities for assistance dogs are not available. The concourses do not have rest areas included.

 

Updated October 2013.

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Comments

Lin

Match: Port Vale V Wolves

Published: 4/9/2013

 

As a group of ambulant disabled supporters we did not have such a good experience as our wheelchair using peers. We purchased ambulant disabled tickets with free helpers and as usual requested front row or as near to enable a reasonable view for those with limited mobility.

 

We had pre-booked a parking space at the cost of £10, although when I called the club to enquire about blue badge parking, I was assured I could pay on the day, it's a good job we did pre-book as we would have been turned away. We parked in the car park next to the away stand but separated from the away entrance by a police cordon.

 

On approaching the entrance I explained that it would be very difficult to get through a turn style with elbow crutches but was basically told 'tough' by the first steward who said that there was no alternative. As I approached another steward, he did take pity and agreed that we could go through an alternative gate. After he kicked on the gate several times it was eventually opened and we were let through but then 'told off' because our tickets had not been scanned. 

 

No assistance or direction was given to find our seats which turned out to be on the 4th row back. As is always the case the away fans stood throughout and my view was severely obstructed ( see photo).

 

We had pre-booked a parking space at the cost of £10, although when I called the club to enquire about blue badge parking, I was assured I could pay on the day, it's a good job we did pre-book as we would have been turned away. We parked in the car park next to the away stand but separated from the away entrance by a police cordon.

 

On approaching the entrance I explained that it would be very difficult to get through a turn style with elbow crutches but was basically told 'tough' by the first steward who said that there was no alternative. As I approached, another steward did take pity and agreed that we could go through an alternative gate. After he kicked on the gate several times it was eventually opened and we were let through but then 'told off' because our tickets had not been scanned. 

 

No assistance or direction was given to find our seats which turned out to be on the 4th row back. As is always the case the away fans stood throughout and my view was severely obstructed. 

 

Polite conversation and request to first the nearby steward and then a supervisor did not solve this issue. The stewards appeared to lack knowledge of the stadium and the supervisor we were directed to appeared far too busy to assist us.

 

Eventually two very kind Wolves fans agreed to swap seats so that two of our party could move to the front row, for which I am very grateful.

 

During the match many fans made their way down the aisles to stand at the front further obscuring our view. I also I felt making the area dangerous especially for venerable fans, and were not challenged at all by the stewards who remained outside of the stand. At all other grounds this issue is always stewarded well to keep the aisles clear. When trying to address this with stewards we were completely and repeatedly ignored.

 

Whilst I applauded the obvious good facilities for wheel chair users, it appears that those with other disabilities such as learning disability, or limited mobility not requiring the use of a wheelchairs, have been forgotten by Port Vale which amounts to further discrimination.

 

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Darren

Match: Port Vale v Wolves 31/08/2013

Published: 3/9/2013

 

Best to pre book parking in advance of the day, contact Port Vale ticket office.

 

Due to the large contingent of away fans we were given the whole of the away end plus the carpark behind but many who turned up were refused access so if you dont book you will need to take your chances around the ground.

 

I was a little concerned when I first booked my wheelchair tickets ,plus my son, as I was informed that the disabled area is in the corner of the home end, the otherside of the ground from the away fans.

 

We arrived early and parked up right by the entrance to the disabled stand.

 

On entering we were pleasantly surprised.The whole area is modern and has disabled toilets and refreshment areas ,as you enter the ground. We were met by a pleasant lady who took us up the ramps to the viewing platform which gave an amazing view of the pitch. The area was spacious and each wheelchair has its own bay with seats behind for carers/family. The area is mixed with home and away supporters but only disabled allowed in there. The lady then produced teamsheets for us and informed us that she would be there should we need anything.

 

All in all the best disabled facilities that I have been to and that includes grounds in the premier league and championship, so well done Port Vale FC.

 

The match ended  (won 3-1) and leaving the area is very easy.

 

There was a little trouble after the game around the ground, hence the reason to pre book parking. This was caused by a mindless minority of home fans, so the police stopped us leaving the carpark and when we did get away we had to go into town first to find our way home.

 

Port Vale are a nice family club and make you feel welcome, like I said a mindless few try to spoil it for them.

Definately go its well worth it.

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