Preston North End

Preston North End

Stadium Information

Stadium

Deepdale

Address

Sir Tom Finney Way
Deepdale
Preston
PR1 6RU

Club / stadium contact for disabled supporters

Name

Jean Marsden

Telephone no.

0844 856 1966

E-mail address

Website address

Disabled Supporters Association

Contact Name

Barbara McCoombs

Telephone no.

01772 700 788

E-mail address

Website address

 

 

Accessibility Information

For UK minimum access standards for new and existing stadia and for good practice guidance please click here.

 

Getting There & Parking

 

80 accessible parking spaces are available to home supporters. Accessible parking is also extended to away supporters (5 spaces). Places can be reserved via the ticket office booked a week in advance. Parking costs £10 per game. In case of insufficient available parking, the club have provided drop off points.

 

National Rail have published links to the nearest stations to sporting venues including Preston North End see here for more information.

 

Level Playing Field have not verified the information given and we suggest that you contact the station direct if you have any access requirements.

Getting a Ticket

 

For further  information on purchasing a ticket please visit the PNE website.
 
Pre-matchday booking is advised but not essential for all disabled supporters seeking matchday tickets. Please contact the ticket office on 0844 856 1966 for all information regarding ticket bookings for disabled supporters.
 
 

Spectator Viewing areas

 

Home supporters have 48 spaces for wheelchair users available to them, and these can be found at pitchside and on a raised platform. 13 spaces for wheelchair users can be found at pitchside and on a raised platform in the away section for away supporters.

 

NB: Under existing minimum standards for accessible stadia, the club should have 159 wheelchair spaces (135 home and up to 24 away). 75% of these should be elevated positions and the remaining 25% pitchside.

 

LPF's view is that many disabled supporters should be able to access general seating areas and only those with specific needs eg those who require extra legroom, or access via aisle seats or who need step free access etc should be allocated seats in the dedicated areas.

 

Based on the above, the club therefore only meets 38% of the guidance and has a shortfall of 98 wheelchair spaces. They should be working on a plan to rectify this deficit within a reasonable timeframe under the auspices of a full independent Access Audit.


 

Accessible amenities

 

Both home and away fans can use accessible toilets inside the stadium. The club shop is accessible for all fans and has a low level serving counter. Catering kiosks in the stadium  have low level serving counters so are fully accessible.

Accessible services & information

 

The ticket office does have a hearing loop installed. Match commentaries from the local hospital radio are available via headsets block K in the Bill Shankly Kop, please reserve headsets with the club a week prior to the game. Facilities are available for assistance dogs on request, but the concourses do have rest areas included.

 

Updated October 2013.

Comments about Preston North End:

 

If you would like to make your own comment, click the 'MAKE A COMMENT' button below -

you do not have to join the site in order to make a comment.

 

Note: in an effort to ensure dialogue is fair and without malice, all comments are evaluated by Level Playing Field

before they are published on the site. This can cause a slight delay before comments appear.

 

Comments

J&J

Match: 17/08/2013

Published: 22/8/2013

 

This was our third visit to Deepdale in consecutive seasons as away fans.  This review should be read in conjunction with previous reviews as I have sought to avoid repetition.   (I clearly forgot to write a review after last season’s visit!)

 

Access to the Ground

This time, as with our first visit, we approached the ground through Fulwood from the M6.   Last season we approached on the A5085.  Both appeared comparable straight routes through residential main roads with some shops and eating places.   On the A5085 relatively close to the ground is a large out of town shopping centre.   Also near to the ground is a large supermarket.    We travelled to the ground as always in our Club’s wheelchair accessible mini-bus and experienced no problems parking with the away fans official coach very close to the entrance we were using.  At this entrance, (outside the ground) is a refreshment van that opens early and is probably the easiest way to get refreshments, although the counter is high up.   Didn’t try it, so can’t comment on quality/prices.  Last year our match was on a Sunday lunch time and we were directed to park in the disabled parking of a health centre at the back of the away stand.  The health centre was not open on a Sunday, not sure about a Saturday but there are lots of disabled places there with a good pavement to the away fans accessible entrance.   The front of the ground where the players’ coach drops off is round the other side of the ground.

 

Facilities in the Ground for Away Wheelchair Fans

 

Viewing Areas

Unfortunately our August visit was in torrential rain and as feared by the last reviewer, sat at pitch level, unlike the able bodied fans, who are all under cover, we were very much sat in the rain.   Such was the nature of the rain that I feared even with a full set of waterproofs I was going to end up wet.   No steps were taken at the initiative of the Club, as we have experienced at other grounds, to assist us to keep dry.  After I complained about this less favourable treatment (“good” old fashioned discrimination) we were allowed to use the raised viewing platform.   Yes, there is one at the end of the Bill Shankly Kop nearest to the Sir Tom Finney Stand.   Given the performance to get to this (detailed below), I can well believe it when one steward told us he could not remember when it was last used.   In my previous review I wrote that we were told that this end was for home fans but there were none around on this occasion.   This viewing area was reached by a through-floor lift from the far corner of the enclosed underneath of the stand.   The view was absolutely excellent looking diagonally across the pitch towards the tunnel which is in the opposite corner.   This view would disappear however if the seats in front were occupied.  We did still get rain dripping onto us from the roof and blown in on us but it was a vast improvement to being completely out in the open.   The sad thing I think about this facility is its capacity.   Despite having a vast surface area, due to its odd design, long and narrow at the front (most bizarre, as if designed by someone who had never been to a football match!), it will only accommodate a maximum of 2 wheelchair users with their companions and even then it is tight.  This is due to a combination of the high metal panel on the left hand side of it and the steep flight of steps down to pitch level at the right hand corner – you could not expect anyone to sit at the top of those, they would be in constant fear of going down them!   Companion seats were available but the 4 of us managed to all see the game only due to my husband standing squashed in at the side of my chair.   I noticed an Evac chair at the back of this area but ducked out of asking if stewards trained in its use – I feared the answer!   We felt a long way from the rest of the away fans, we could just about see a few heads in the distance and I would guess they never managed to work out where we were!    

In fairness to Preston, I have to say they do appear to equally discriminate against their own wheelchair fans as I could see many of them at pitch level in the adjacent stand equally getting soaked sat in torrential rain whilst the able-bodied home fans were behind them in the dry under cover – it’s a good job this is not my home club!

 

Refreshments

There was a refreshments counter opposite the lift that we used but it was all closed up.   To get to the refreshment counter that was open for away fans we would have to have used the lift and have a steward escort us through locked doors or our companions go down the steep concrete steps to pitch level, up again further along and then back down into the underneath of the stand, not sure a hot drink would have made it safely.   We had taken our own supplies, so not a problem.  

 

Accessible Toilets

Excellent clean, large, well signed & well lit right-transfer accessible toilet next to the lift, with hand soap and hand drier but no hot water.   I guess this is as frequently accessed as the raised viewing gallery – not very often.   On reflection it seems to me this is the accessible toilet for the Bill Shankly Stand and the one by the ambulance was originally a store room/staff toilet which they have done enough with to make it just ok as an accessible toilet for away fans.     

 

Headset Commentaries for Visually Impaired Fans

We didn’t check this time but as the Club web site does not mention anything to the contrary, we presumed it had not changed from when we had been previously told that for my visually impaired husband to have a headset commentary he would have to sit in a home stand and I could not sit there with him due to me being in a powerchair, an offer we declined.  

 

Attitude of Club Officials

The steward who spent the afternoon with us on the raised platform could not have been nicer.   Otherwise we found the general level of stewarding for away disabled fans to be poor.   When I first asked why they treated wheelchair users less favourably than able bodied fans, we were told that the raised viewing platform existed but as powerchair users we were not able to use it due to the restrictions of the lift.   After the Stand Supervisor said they would talk to their boss about the situation, they all stood in a cluster at the end (in the dry) clearly discussing “the problem” of us, pity we couldn’t hear what they were saying!    We were then informed that we could use the lift as an exception was being made due to the weather.   Does the lift become stronger in the rain we asked?   To our way of thinking it is either safe or not, regardless of the weather.   We then had to wait around 20 minutes whilst they messed around finding the key to the lift.    During this time, apart from just having to laugh at it all, I formed the conclusion that the raised viewing area is not used because those in charge can’t be bothered with it.    We then had a scary few minutes when the lift got stuck about a foot from the raised level with me in it and we had to return to the bottom for a second go.   This it seemed was because the Supervisor had not followed the instructions in the lift and got in with me.   Perhaps the best was the response I got when I questioned why this facility was not used – “it doesn’t often rain in Preston” – really!

 

After the Match

Lift worked without problems and we were allowed to exit the ground by the nearest door so no problems coping with crowds.    It was then a short distance back to where our mini-bus was parked.   Our driver then informed us that, unlike on the two previous occasions, we and the one official fans coach would be having a police escort back to the motorway, not because they were expecting problems but just in case.    This is certainly not our usual experience where there are only one or two coaches and the mini-bus.    We were then taken yet another different route back to the M6 to the two we have previously used.   Needless to say, no problems.  Heavy traffic but moving. 

 

Will We Go Again?

Yes if our team are playing at Preston again but not particularly from choice.   The problem we will have on our next visit will be, do we sit at pitch level and have endless Club officials walk past us so that my severely visually impaired husband is unable to follow play through the 1 cm spy glass he uses or do we ask to use the raised viewing platform with all the fuss involved.    Perhaps it will depend on whether the weather is wet!

 

PS In just checking Preston NE’s web site it has struck me the stadium photo on the Disabled Supporter’s Page is not Deepdale – it shows an all red seat stadium?

 

Would you like to contact Level Playing Field about this comment? - <click here> to send an e-mail

Darren

Match: PNE vs Wolves 03/08/2013

Published: 20/8/2013

 

Visited Preston on a nice hot day in August for the first game of the season.

 

Ground very easy to find. Parking was arranged in advance by contacting the PNE ticket office in advance of the game. I was informed that my permit would be with the steward on the car park entrance.  After speaking to numerous stewards I arrived at the correct area and, as promised, my permit was waiting. The parking was at the home supporters end but I had no issues with any supporters prior to or after the game.

 

Food outlets were as per most grounds and standard prices. Entrance to the ground is in the corner of the away end. As per earlier comments there is an ambulance, parked as you enter the stadium, that you have to manouvere past but there was sufficent space.

 

Wheelchairs are at the front of the stand at pitch level. As I stated at the start it was a hot sunny day and we were bathed in the sun all day but I would think you would get very wet if it was raining. Cant comment on the toilets as never had the need to use.

 

Exit from the car park was pretty slow but we waited until the players coach left and followed it out. All in all not a bad stadium and good place to visit.

Would you like to contact Level Playing Field about this comment? - <click here> to send an e-mail

J and J

Match: Visited as Away Fans on 07/04/12

Published: 26/10/2012

 

We travelled to Preston NE in our club's wheelchair mini-bus and were very impressed to be informed when we arrived; "you’re the mini bus we were expecting", as too often it seems we are not expected! Efficiently showed where to park, on street parking in a closed road adjacent to the Bill Shankley Kop. Don’t be fooled by going to the first marked wheelchair entrance you see as we did. The Bill Shankley Kop has home supporters at one end and away fans at the other. The entrance for the away wheelchair fans is in the corner at the end furthest away from the entrance to the Fitness First and set back from the road. (There is a dropped kerb.) Wheelchairs users are accommodated here at pitch level in front of the first row of seats. No marked bays. To get to this area I had to negotiate past a parked ambulance with about a 1 cm clearance. (I was told they would ask for it to be moved if I could not fit through the gap!) Good view of the pitch but we did have the usual problem of lots and lots of club officials walking past us obstructing our view, particularly in the lst half. We reported this and were told it is due to it being a segregated stand – it notably wasn’t happening in the other stands. Refreshment outlets we discovered were up some very steep steps. No helpful introduction from any stewards as to where things were as we get at some grounds. One accessible toilet was a bit rough and ready! Wooden door was difficult to close from my chair. Floor was very wet from a leak which they were aware of as there was a yellow wet floor warning thing in the way! Clean, reasonable size but no hot water and hand drier in a very inconvenient corner to reach in my power chair. No headset commentary for my visually impaired husband, unless he sat with the home fans which he declined. He was advised to bring a radio to listen to Radio Lancashire. Unfortunate Radio Lancashire was commentating on a different game and in any case a radio commentary does not give the specific info required by people with visual impairments who are at the match. After negotiating out past the ambulance at the end of the game, we had to wait to get onto our mini-bus as another bus (not from our club) had ignored the sign on the back of our bus that says leave 3 meters for the ramp. Driver of this bus had not responded to an earlier call from the stewards to come and move his bus and did not apologise when he returned.

Would you like to contact Level Playing Field about this comment? - <click here> to send an e-mail

Post new comment

Which match did you attend?
Note: your e-mail address or phone number will NOT appear publicly on this or any other page on this site. It is merely required by Level Playing Field should we need to contact you about the comment in the future.

Plain text

  • Web page addresses and e-mail addresses turn into links automatically.
You can upload a photo of your view in the stadium to help inform other users.
Files must be less than 20 MB.
Allowed file types: png gif jpg jpeg.
CAPTCHA
Type the two words you can see below, this is to prevent automated spam submissions.