Queens Park Rangers

Queens Park Rangers

Stadium Information

Stadium

Loftus Road

Address

Loftus Road
South Africa Road
London
W12 7PA

Club / stadium contact for disabled supporters

Name

Jade Strong

Telephone no.

0208 740 2502

Disabled Supporters Association

Contact Name

There is no DSA at present.

Telephone no.

E-mail address

Website address

 

 

Accessibility Information

For UK minimum access standards for new and existing stadia and for good practice guidance please click here.

 

Getting There & Parking

 

There are up to 6 accessible car parking spaces available to existing season ticket holders. Contact the club's DLO, Jade Strong - jades@qpr.co.uk for more information on accessible parking facilities.

 

National Rail have published links to the nearest stations to sporting venues including Queens Park Rangers see here for more information.

 

Level Playing Field have not verified the information given and we suggest that you contact the station direct if you have any access requirements.

 

Getting a Ticket

 

Information on purchasing a ticket please visit the QPR website.

 

To book tickets please call the Box Office on 08444 777 007, or if you would like any further information on facilities, please e-mail Jade Strong - jades@qpr.co.uk.

Spectator Viewing areas

 

Home supporters have 21 spaces for wheelchair users available to them in East and West Paddocks and Ellerslie Road stand. 3 spaces for wheelchair users can be found in the home section for away supporters in the Ellerslie Road stand. Pitchside positions give partial cover with PA seats elevated behind. It can be difficult to see nearside corner flag/side of pitch. There are 6 spaces for ambulant disabled supporters, available in Ellerslie Road stand available on a match by match basis and on first come first served basis. Please note that currently all away fans apart from wheelchair users are housed in an upper level stand, access by staircase only No lift access).

 

NB: Under existing minimum standards for accessible stadia, the club should have 145 wheelchair spaces (124 home and up to 21 away). 75% of these should be elevated positions and the remaining 25% pitchside.

 

LPF's view is that many disabled supporters should be able to access general seating areas and only those with specific needs eg those who require extra legroom, or access via aisle seats or who need step free access etc should be allocated seats in the dedicated areas.

 

Based on the above, the club therefore only meets 17% of the guidance and has a shortfall of 121 wheelchair spaces. They should be working on a plan to rectify this deficit within a reasonable timeframe under the auspices of a full independent Access Audit.

Accessible amenities

 

There are 5 accessible toilets directly behind the wheelchair spaces in the concourse. QPR have a changing places tolet facility in the West Paddock for home supporters only. Refreshments outlets are situated behind the stands although not dedicated. Steward assistance is available on request.

Accessible services & information

 

There are 15 audio commentary spaces available in Ellerslie Road stand available on a match by match basis and on first come first served basis. Match commentary is audio described and headsets can be picked up from a steward in this stand.If you are blind or partially sighted, sign up for this great new 'soccer sight'service at the Club. Please contact Fiona Hodgson on 0208 740 2520 or fionah@qpr.co.uk. There is a hearing loop in the ticket office.

 

Updated December 2013.

Club Additional Information

 

QPR Soccer Sight

The Soccer Sight blind and partially sighted match day commentary system has now been running for 3 years. During this time the system has been a great success and very much appreciated by those that have benefited from the specialist commentary.

 

QPR in the Community Trust has a dedicated team of 3 volunteers Rob Brennan, Patrick Kendrick and Stephen McCarthy who have all had specific training in audio commentary. At each match two commentators give full match commentary to fans.

 

“The major difference between Soccer Sight commentary and regular commentary is that the focus is always on which part of the pitch the ball is in. There is no point in giving out historical facts or my opinion if the fan does not know what is happening on the pitch.

Prior to volunteering as a commentator I had always taken for granted coming along to QPR as a fan or as a reporter, but now I enjoy sharing my passion for the game and the club with fellow supporters as the action happens.” Rob Brennan

 

QPR have 20 headsets and this season being utilised at first team matches. They have 10 season ticket holders that use the system each match and other regulars who book ad hoc.

 

To book tickets for a game contact jades@qpr.co.uk and please contact Fiona to book a headset – fionah@qpr.co.uk

Comments about Queens Park Rangers:

 

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Comments

Stephen

Match: Rangers vs Charlton (Nov 23rd, 2013)

Published: 16/1/2014

 

I found every member of staff very helpful. The only drawback for someone in a wheelchair is that they have to leave a couple of minutes  before the end of the game to save them from being crushed by the crowd. But, apart from that, people very helpful and, even though  it is an old ground, it is  a ground with a good atmosphere and a ground I would not hesitate about travelling back  to. I discovered the ground had no parking, but that wasn't a problem  as  we found somewhere to park. 

 

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J&J

Match: 26/01/13

Published: 20/2/2013

 

This review is effectively an update to the review I wrote after we visited Loftus Road as away fans last season.  

We approached the ground in our club’s wheelchair accessible mini-bus from the end nearest the BBC building (opposite end to last time).  We were initially told that we would not be allowed into the road where the ground’s entrance was, even for dropping off, as it was closed to vehicles.   When we persisted that we had done so last time, we were directed to the opposite end and the Club allowed the bus to stay there during the match for to return to at the end.  

My husband who is visually impaired had requested a head-set commentary prior to the game.  For the first time ever he was asked to provide documentary proof of his visual impairment.   The head-set was ready for him at the Holt Building as he had been informed (we now always take a printed copy of the email booking with us) but it was difficult to find the building in the crowds, particularly as some of the stewards had not heard of it!    He reported that he could not hear the commentary during the lst half (as stated by another reviewer) but for the second half for some unbeknown reason, it was excellent (informative and impartial).   Given the problems we had last time with high numbers of club staff walking past us, interrupting my husband’s view, he asked the stewards at the beginning if this could be avoided.   They took his request seriously and did try, particularly the female supervisor, who was excellent.  

I was disappointed to discover that some of my fellow wheelchair fans were unable to get tickets for the game, as QPR only supplied 3 away wheelchair user tickets.    Given QPR are a Premiership club, I think this is unacceptable, as is having no provision for away wheelchair fans to sit in the away end, regardless of the age the ground.    Whilst due to this, we again suffered some verbal abuse from home fans who we were sat near, but overall once again, we found QPR fans and stewards very friendly.   

Knowing the lay-out helps and we would of course go again if our club were playing at Loftus Road but as other reviewers have said, definitely room for improvement at Loftus Road.

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Michael McCarthy

Match: V's Everton 21st October 2012

Published: 22/11/2012

 

Parking is available- book early as spaces are limited. Arrived 2 and half hours before the game, managed to squeeze into a street parking space. Otherwise its Westfields a 15/20 min walk.

Headset: collected from Holt Building next to ticket office. Good response from stewards. Walked us through side entrance taking us to our seat.

Unfortunately the headset didn't work. Commentary was intermittent. Was it the headset or poor reception in the area of our seats? I don't know. Michael used his own radio with Radio 5 having live commentary.

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Liz Soloman

Match: QPR/Saints

Published: 12/11/2012

 

have just emailed the DLO at QPR re disabled parking at the ground (your write up on them says 6 away fans disabled spaces) - there are none! only on street parking. Best update your site so others don't waste time contacting the club.

Really appreciate the site and all it is doing for diabled fans. Will post again after the game!

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Gary Deards

Match: QPR V Reading 06/11/2010

Published: 26/10/2012

 

Very few tickets available for away supporters (club are nowhere near meeting minimum guidelines on seating). No segregation so away fans sit amongst and near home fans - this is very intimidating as the crowd surges forward and blocks the view down the touchline for much of the game. Parking is very difficult and involves quite a walk/push. Of the grounds i've visted (> 60), this is in the bottom 2 of clubs in the country as far as i'm concerned re disabled facilities for away fans (tie with Portsmouth).

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David Gale

Match: QPR V Carlisle League cup 2nd round 04/03/ 2011

Published: 26/10/2012

 

I had heard mixed things about Loftus Road but on the whole the stadium from an ambulant point of view was good as we were on the lower tier of the away fans stand (sorry forgot the name) steps werent step and the toilets were within a reasonable distance from our seats.

However the downside to this ground is were it is situated as we were dropped off in the wrong location and it was some walk to get to any pubs. also when we had to leave the bus was a fair walk away for someone with walking dificulties as myself so i think sooner they move grounds the better as it is stuck smack bang in a residental area.

However on the whole it was ok just a shame we got hammered 4-0 and of course its a long journey home when that happens.

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Mike Kinlock

Match: QPR v Reading

Published: 26/10/2012

 

I am an ambulant supporter with walking difficulties thus the reason I am registered with Reading FC as an ambulant supporter and on going to away matches I purchase ambulant ticket and I go to nearly all the away matches. The matches I miss are those on television.


I purchased ambulant ticket for the above match but to my surprise entering the ground to find the number of stairs I had to climb and descend and then getting into the bowl I then found I had more steps to go down to get to my seat (G55). I needed to go to the loo and because of my disability I need the space provided by disabled toilet.

This was more climbing to find a steward to locate a disabled toilet, when I found a steward that understood English and what I require he was helpful and took me to the only disabled toilet available near the away supporters and again this was up and down stair behind the home supporters stand that was quite a walk from my seat.


When the match started the supporters did not sit down but stood up and this made it impossible for me to see. A steward did come and get them to sit down but after he had gone they stood up again and we never saw a steward again. I saw very little of the game due to the fact that I cannot stand for long.
 

I can only say that my experience going to QPR was disaster and I shall never go again. QPR I rate as the worst ground in the league for visiting disabled/ambulant away supporters.

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J and J

Match: 17/01/2012

Published: 26/10/2012

 

Like other people who have written about QPR we found a mixture of good and bad as away fans visiting QPR. Firstly being limited to only 5 wheelchair fans when there was no limits on tickets for non-wheelchair fans felt rather discriminatory. Stewards outside the ground had no idea on where away wheelchair fans entered the ground, initially getting it right and then sending us round the other side where there were steps, only for us having to be sent back to the correct side! Access from the correct entrance was easy and the disabled toilet was the largest I have ever seen at a football ground, complete with a changing table but I could not see any way of assisting anyone on to it and it was high. Away wheelchair fans are not seated in the same stand as the away fans but are at right angles to the away stand - better than some grounds, but I was aware that some away fans were reporting unfriendly comments from the QPR fans seated behind them. QPR informed me that they do have headset commentaries for visually impaired fans but had no volunteers for the match we were attending as it was an un-scheduled cup re-play. On the night this was a major short-coming for my partially sighted husband sat with me in the wheelchair spaces. In the last 30 minutes of the lst half, 22 officials walked past us (I deliberately counted them). The significance of this for my husband who was relying on his spy glass to watch the match was that every time an official walked past us he had to re-find the ball in the 1 cm space he has to watch the ball. He was exhausted. I did complain at half time to the supervisor who said he would ask the stewards to hold people until there was a break in play. I heard him do this but it didn't happen. In the 2nd half there were less officials walking past but still an unacceptable amount for even fully sighted fans. Were it not for the constant stream of officials walking past the view from the away wheelchair spaces was good - pitch level adjacent to the corner flag. I cannot finish this review without mentioning the numerous brilliant QPR fans who came to speak to us whilst we waited outside for our mini-bus to collect us after the game. A number came up to us to tell us how well they thought our team had played and one donated his QPR scarf to us.

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