Club / stadium contact for disabled supporters
Paul Collins (Ticket Office Manager / Disabled Liaison Officer)
0118 968 1208
Disabled Supporters Association
There is no DSA at the present time
For UK minimum access standards for new and existing stadia and for good practice guidance please click here.
Getting There & Parking
Reading Football Club in conjunction with the STAR supporters trust and Readibus provide a door to door transport system to home and away matches for disabled supporters or supporters who have difficulty walking. Please note places are limited. To book please contact Readibus direct on 0118 931 0000.
An accessible shuttle bus service which can accomodate wheelchair users runs from near the train station to the ground before and after the match. Contact the club or click here for more details.
National Rail have published links to the nearest stations to sporting venues including Reading see here for more information.
Level Playing Field have not verified the information given and we suggest that you contact the station direct if you have any access requirements.
Getting a Ticket
Disabled supporters can book tickets by phoning Katy Phillips on 0118 968 1006, the Ticket Office on 0844 249 1871 or emailing email@example.com.
Tickets for disabled supporters are not available online. Please visit www.readingfc.co.uk for information on ticket pricing, stadium maps and Reading FC fixtures.
Reading Football Club recognises that disabled supporters have families who may wish to attend matches together and will try to accommodate such requests. Please contact the Ticket Office for assistance in obtaining tickets as close as possible to the designated accessible areas.
Spectator Viewing areas
Madejski Stadium has 73 wheelchair positions for home supporters and 14 for away supporters. If required, a personal assistant can be accommodated in each position. The positions are located as follows: North Stand 25, East Stand 18, West Stand 15, South (away supporters) 14, South (home supporters) 15, plus a wheelchair accessible area within the hospitality areas.
Supporters who have difficulty in climbing large numbers of steps are able to request a seat in the most accessible part of the Stadium. Please advise the Ticket Office of this request at the time of booking.
Madejski Stadium has 100 dedicated positions for home ambulant supporters and 6 positions for away ambulant supporters including, if required, their personal assistants. These seats have been identified as providing the easiest access with limited steps and/or additional legroom.
NB: Under existing minimum standards for accessible stadia, the club should have 162 wheelchair spaces (138 home and up to 24 away). 75% of these should be elevated positions and the remaining 25% pitchside.
LPF's view is that many disabled supporters should be able to access general seating areas and only those with specific needs eg those who require extra legroom, or access via aisle seats or who need step free access etc should be allocated seats in the dedicated areas.
Based on the above, the club therefore only meets 54% of the guidance and has a shortfall of 75 wheelchair spaces. They should be working on a plan to rectify this deficit within a reasonable timeframe under the auspices of a full independent Access Audit.
Both home and away fans can use accessible toilets inside the stadium. The club shop is accessible for all fans and does have a low level serving counter. Catering kiosks in the home and away sections do have low level serving counters and so are fully accessible.
Accessible services & information
Madejski Stadium has 12 fixed positions in the South West corner for blind and partially sighted supporters and, if required, their personal assistants. Match commentary is provided by the local Hospital Radio Service.
Reading Football Club also offer a portable radio system which carries the local radio commentary and which would allow a supporter to sit anywhere within the stadium bowl. Please contact Katy Phillips on 0118 968 1006 or email: firstname.lastname@example.org before the game for how to access this service.
Neither commentary systems are currently audio described.
Updated October 2013.
Club Additional Information
To view the club's official information sheet for disabled supporters, including ticketing and access details, click here.
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