Rochdale

Rochdale

Assessment of Accessible Facilities

Stadium

Spotland

Address

Wilbutts Lane
Rochdale
OL11 5DR

Club / stadium contact for disabled supporters

Name

Gina Buckley

Telephone no.

0844 826 1907 option 8 for ticket office

Website address

Disabled Supporters Association

Contact Name

Brian Heywood

Telephone no.

07833 605 717

Website address

 

 

Accessibility Information

For UK minimum access standards for new and existing stadia and for good practice guidance please click here.

 

Getting There & Parking

 

There is a club car park with 10 accessible spaces for both home and away supporter’s available, 30/40 yards away. Spaces are limited. Drop of facilities are not available.

 

National Rail have published links to the nearest stations to sporting venues including Rochdale see here for more information.

 

Level Playing Field have not verified the information given and we suggest that you contact the station direct if you have any access requirements.

Getting a Ticket

 

For information on purchasing a ticket please visit the Rochdale Website

Spectator Viewing areas

 

Home supporters have 17 spaces for wheelchair users available to them, and these can be found at pitchside. 16 spaces for wheelchair users can be found in at pitchside in the away section for away supporters.

 

NB: Under existing minimum standards for accessible stadia, the club should have 100 wheelchair spaces (85 home and up to 15 away). 75% of these should be elevated positions and the remaining 25% pitchside.

 

LPF's view is that many disabled supporters should be able to access general seating areas and only those with specific needs eg those who require extra legroom, or access via aisle seats or who need step free access etc should be allocated seats in the dedicated areas.

 

Based on the above, the club therefore only meets 33% of the guidance and has a shortfall of 67 wheelchair spaces. They should be working on a plan to rectify this deficit within a reasonable timeframe under the auspices of a full independent Access Audit.

Accessible amenities

 

Both home and away fans can use accessible toilets inside the stadium and main building. The club shop is accessible for all fans and does have a low level serving counter. Catering kiosks in the home and away sections have low level serving counters and so are fully accessible.

Accessible services & information

 

The club does not have a hearing loop. Match commentaries are available via 1 set of headsets. Facilities for assistance dogs are not available. The concourses do not have rest areas included.

 

Updated October 2013.

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Comments

Sheila

Match: Rochdale v York 05/04/2014

Published: 12/4/2014

 

I bought our tickets in advance over the phone 3 weeks prior to the match & also booked & paid for a disabled car parking space, £5. I also had to pay a £2 admin charge for paying by debit card even though I collected the ticket on the day.

 

On arriving at the ground no one directed us to a parking space so we parked in a disabled  space. On steward asked us if we had a permit so we just said yes & he walked away. I later asked another steward if we were ok parking there & he didnt know but said someone else usually parks there but he went to check,  We were parked in the correct space for away fans so found it strange that someone else "usually" parks there. Another York fan was told where to park & later on when we were in the ground a group of stewards demanded he moved his van as he was in someone elses space. When he refused they got quite nasty & asked for his keys so they could move it. He eventually had to move.

 

Prior to the match I looked for a programme seller but couldnt find any so I asked a steward where they were, He didnt know,   so I asked another, he didnt know either so I asked him where the shop was,  he did know that,  The shop was wheelchair friendly & the assistant very friendly too.

 

Trying to enter the ground one steward directed us to a gate,  but we were told it was the wrong one &  we were sent to another. No one told us where we had to go but saw another York wheelchair person so we followed him.

 

Again plenty of spaces for us. And we were pitchside infront of our own fans.  Good view except when the stewards were constantly having "meetings" blocking our view & constantly walking infront of us.

 

We had a meat & potato pie each from the refreshments bar & it was lovely. £3 and hot.

 

The bar was open for home & away fans, so we went in there before the match & had a drink & watched tv.

 

A good day at one of the better grounds only spoilt by undertrained ignorant stewards.

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J and J

Match: Visit by Away Fans on 28/04/12

Published: 26/10/2012

 

Upon arriving at Spotland our club's wheelchair accessible minibus was efficiently directed to a parking space convenient for getting to the ticket office as Rochdale staff when we rang had told us to buy our wheelchair user tickets on the day. Box office has flat access and friendly staff. To then get to the accessible entrance on Wilber Street you need to go back round the car park and get onto the left hand pavement whilst still in the car park as Wilber Street has the steepest kerbs going with no dropped stretches that we could see. Wilber street boasts a very popular chippy, food excellent & reasonable - one step to get in. Otherwise ground appears to be in a residential area with limited other amenity outlets. Flat access to the Wilbur Street stand is through the underneath of the away stand where the loos and refreshment counter are, this area is quite dark. Seating for away fan wheelchair users is at pitch level at the front of the away suppporters facing the dug-out. About 6 spaces with 2 seats for PAs between each space. Excellent view of the game and view not interrupted by stewards walking past as we have been experiencing at some other grounds. Stewards were almost invisible in a positive sense, relaxed & well organised. No headset commentary for visually impaired away fans unless they are willing to sit with the home fans. Cleanliness of the accessible toilet in the Wilber Street stand was extremely poor. Clear it had not been cleaned since at least before the last game. If I could have physically avoided sitting on it I would. No water to wash your hands in the basin. I did report this to a steward who said he would sort it (hope he has, for this reason I always travel with hand wipes). Toilet roll holder on the wall was lose which made it difficult to use and the plugs on the grab rail at the side of the loo were a good few inches out of the wall. Seemed solid enough when you touched it but certainly looked worrying. We visited the week after Rochdale were relegated and overall it seemed that the accessible loo sadly reflected the general pervasive malaise at the club with a very small quiet home crowd, hopefully this is a temporary thing. A highlight was the Ability Counts children's match on the pitch at half time which was well supported by all fans.

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