Southend United

Southend United

Stadium Information

Stadium

Roots Hall

Address

Victoria Avenue
Southend-on-Sea
SS2 6NQ

Club / stadium contact for disabled supporters

Name

Charlotte Le Corgne - Ticket Office Manager

Telephone no.

08444 77 00 77 or 01702 304122

Website address

Disabled Supporters Association

Contact Name

There is no DSA at present.

Telephone no.

E-mail address

Website address

 

 

Accessibility Information

For UK minimum access standards for new and existing stadia and for good practice guidance please click here.

 

Getting There & Parking

 

6 accessible parking spaces are available to home and away supporters by pre booking with the club. They are located 20 metres away. Drop of facilities are available.

 

National Rail have published links to the nearest stations to sporting venues including Southend United see here for more information.

 

Level Playing Field have not verified the information given and we suggest that you contact the station direct if you have any access requirements.

Getting a Ticket

 

For information on purchasing a ticket please visit the Southend United website.

 

The new Ticket Office at the entrance to the main Roots Hall car park has a designated selling point for wheelchair users.

The Ticket Office can be contacted for full details of the disabled facilities and ticket allocation and disabled supporters are encouraged to contact them to discuss their ticket requirements.

Spectator Viewing areas

 

Home supporters have 20 spaces for wheelchair users available to them, and these can be found on a raised platform. 4 spaces for wheelchair users can be found at pitchside in the home section for away supporters.

 

NB: Under existing minimum standards for accessible stadia, the club should have 110 wheelchair spaces (94 home and up to 16 away). 75% of these should be elevated positions and the remaining 25% pitchside.

 

LPF's view is that many disabled supporters should be able to access general seating areas and only those with specific needs eg those who require extra legroom, or access via aisle seats or who need step free access etc should be allocated seats in the dedicated areas.

 

Based on the above, the club therefore only meets 22% of the guidance and has a shortfall of 86 wheelchair spaces. They should be working on a plan to rectify this deficit within a reasonable timeframe under the auspices of a full independent Access Audit.

Accessible amenities

 

Both home and away fans can use accessible toilets inside the stadium. The club shop is accessible for all fans but does not have a low level serving counter. Catering kiosks in the home section and away sections do not have low level serving counters and so are not fully accessible.

Accessible services & information

 

The ticket office does not have a hearing loop installed. The textphone number is 01702 304117 and fax number is 01702 304124. Match commentaries are available via headsets available from Stewards in East block A. Facilities for assistance dogs are available. The concourses do have rest areas included.

 

Updated October 2013.

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Comments

Sheila

Match: Southend v York

Published: 27/11/2013

 

I attended this match with my disabled son as his carer.  When I collected the tickets, I asked which way to the away turnstiles, the steward said, "down those steps & round the corner" and yet he could see my son was in a wheelchair.

 

On entry into the ground, a supervisor moved a wheelie bin and said the wheelchair had to go there. (among all the groundsmans sand, brushes, forks shovels etc,  He said to me "I'll find you a seat"  he did under a pile of rubbish & then he said I would have to clean it, wonder what he expected me to use.

 

All the first aiders, stewards. fire officer & police repeatedly stood in front of us, the steward ignored my request to asked them to move, so I asked them myself, but they repeatedly moved back

 

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Rob Lewarne

Match: vs Colchester United 05/11/2008

Published: 26/10/2012

 

Having been told about a month previously that wheelchair spaces were in the Main Stand with the home supporters, I tried the club again a few days before the game to be told that it was now possible to sit in the away stand as a few seats had been removed, so bought tickets for that stand.

Upon entering the ground (through the home stand) I was directed towards what resembled a bin store (well there was a big wheely bin in there anyway!) between the Main Stand & away stand and told that was where i was supposed to sit. I explained (quite politely) that I had a ticket for the away stand and not a "bin store" and was let through a gate into the stand. As for there being some seats removed to allow wheelchairs to sit in the front row ................... no chance - in front of the front row are about another 3-4 steps down to the wall around the pitch - difficult enough to negotiate on foot, let alone on wheels!!

I ended up sitting in the corner to one side of the stand on the steps up to the refreshment area, but once the game had kicked off was told by a steward that I had to move to where the bin was. At this point I refused so the head steward was called and he again tried to make me move. In the end, after missing about 5 minutes of the game, I was wheeled around next to the pitch to sit on one of the flat areas at the bottom of the steps behind the goal.

I only wrote the above to point out that I had been promised space in the away stand (who wants to sit with home fans at a derby game ??!!) and purchased a ticket on that basis. If I had known a) that the "bin store" was what was on offer or that b) you can't actually get a wheelchair into the away stand, then I possibly (probably) wouldn't have bought the ticket in the first place !!

Very poor service, awful facilities and it would seem that they will tell you anything to get you to buy a ticket !! (Not just sour grapes from a Colchester fan either !)

I will be writing a letter !

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Jackie Melia

Match: Southend v Bury FC 11/02/2011

Published: 26/10/2012

 

On entry to the ground one of our disabled supporters nearly fell out of his wheelchair, the concrete was uneven and he had probems manovering his electric wheelchair. They put us near our own supporters but pitch side, right near the corner flag, I don't think they realise how frightening it can be when you've got the ball heading towards you, and your unable to try and stop it yourself.

 

Toilets
None of the stewards that was near us knew where the disabled toilet was and had to go and see if they could find it. We ended up being taken to the directors area to use the toilet there.

 

Parking
There is parking available even though it is limited. We had to park round the back of the club near the ticket office, as we was told we couldn't park on the carpark, it was for season ticket holders only.

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