Tottenham Hotspur

Tottenham Hotspur

Assessment of Accessible Facilities

Stadium

White Hart Lane

Address

White Hart Lane
Bill Nicholson Way
748 High Road
London
N17 0AP

Club / stadium contact for disabled supporters

Name

Shirley Osborn

Telephone no.

0208 365 5161

Website address

Disabled Supporters Association

Contact Name

Laurence Cornwall

Telephone no.

07972 595526

Website address

 

 

Accessibility Information

For UK minimum access standards for new and existing stadia and for good practice guidance please click here.

 

Getting There & Parking

 

The club provides limited complimentary car parking at the stadium in there West Stand and Paxton Road club car parks. These spaces are available to all blue badge holders on a first come, first served basis and cannot be reserved at anytime.

 

PLEASE NOTE: Blue Badge Holders are also permitted to park, to a maximum of three hours, within the marked residents or disabled bays only within the White Hart Lane matchday controlled parking zone.

 

National Rail have published links to the nearest stations to sporting venues including Tottenham Hotspur see here for more information.

 

Level Playing Field have not verified the information given and we suggest that you contact the station direct if you have any access requirements.

Getting a Ticket

 

For further  information on purchasing a ticket please visit the Tottenham Hotspurs website.

 

Disabled supporters wishing to purchase tickets should contact the Disability Liaison Officer Shirley Osborn on 0208 365 5161, or email disability@tottenhamhotspur.com

 

PLEASE NOTE: there is currently a waiting list for all of the accessible areas at Whte Hart Lane. Supporters who wish to join the waiting list should call the Disability Liaison Officer on 0208 365 5161.

 

FOR AWAY GAMES - To apply for disability match tickets please email disability@tottenhamhotspur.com requesting an away application form to be sent to you, this form would need to be completed and returned for each away game you would like to apply for.

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Spectator Viewing areas

 

Home supporters have 51 spaces for wheelchair users available to them. An additional 5 spaces for wheelchair users can be found in the home section for away supporters. The majority of places are at pitchside although there is a mid-tier elevated platform (home area) on the East side of the North Stand. The away area in the South Stand is also at pitchside . All pitchside positions offer partial cover with the PA’s sat behind. Places for ambulant disabled supporters 32 for home supporters, 4 for away supporters are situated at pitchside within the wheelchair areas. PA’s sit alongside.

 

NB: Under existing minimum standards for accessible stadia, the club should have 198 wheelchair spaces (168 home and up to 29 away). 75% of these should be elevated positions and the remaining 25% pitchside.

 

LPF's view is that many disabled supporters should be able to access general seating areas and only those with specific needs eg those who require extra legroom, or access via aisle seats or who need step free access etc should be allocated seats in the dedicated areas.

 

Based on the above, the club therefore only meets 28% of the guidance and has a shortfall of 142 wheelchair spaces. They new stadium should provide better facilities but until this is built, the club should be working on a plan to rectify the current deficit under the auspices of a full independent Access Audit.


 

Accessible amenities

 

There are 4 accessible toilets in the home end and 2 in the away end which are operated using a Radar Key.  Our North, South and West accessible areas have refreshment kiosks with low-level counters. In addition to the Megastore and the official Club Shops at Northumberland Park, Enfield and Harlow, there are several mobile units located around the ground on a match day, which are fully accessible to wheelchair users.



Accessible services & information

 

Match commentary is provided by Tottenham Hotspur at all home games via specialist headsets (subject to availability). Headsets need to be booked in advance 7 days prior to the game through our Disability Liaison Officer Shirley Osborn on 0208 365 5161 or e-mail disability@tottenhamhotspur.com. Blind and partially sighted fans can sit anywhere in the stadium. 20 receivers are available and commentary is provided by Club RNIB Commentators with Personal Assistants sat alongside.


Tottenham Hotspur do everything possible to assist and accommodate those supporters with assistance dogs. Due to design of the stadium they are only able to accommodate supporters with assistance dogs in the lower tiered disabled enclosures. Any supporter wishing to bring an assistance dog to a fixture must contact our Disability Liaison Officer, Shirley Osborn on 0208 365 5161, to ensure the appropriate match tickets are allocated and adequate provisions are available on the match day  (subject to availability).


The club have two match day stewards who can use sign language. The club have a text phone service - the number is 08444 777 462.

 

Updated October 2013.

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Comments

Colin Draper

Match: Hull City visting Supporter

Published: 8/7/2013

 

Parking at Tottenham is not the best but the disabled steward is one of the nicest helpful people I have seen at a football ground.

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Brian McCarthy

Match: Tottenham Hotspur vs Everton 06/04/13

Published: 9/4/2013

 

Attended with Michael who is ambulent registered blind Everton supporter.

 

Easy access to the ground, met at the entrance and shown to our seat. Toilets and refreshment bar within segregated area which is a big bonus.

 

Car parking is a first come basis. 8 spaces in Plaxton road and 4 or 5 spaces in front of the West Stand. You need to get there early plus not allocating some to away supporters who may have travelled a fair way seems a bit harsh.

 

Laison Officer said she has taken it up with the club without success. The club decided not to change the policy. Having said that get there before the road closes, there did appear to be spaces not taken up.

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Thomas White

Match: Liverpool away 24/01/2010

Published: 26/10/2012

 

Getting in to the ground was made easy by the police helping to clear the way so us in wheelchairs could do so without trouble, and the stewards were very helpful, and just before half time they came to al disabled and carers and offered hot drinks free of charge which was very welcomed on a very cold night, i think other clubs could follow suit, it went a long way in making my trip to liverpool fc very good indeed

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Carole Billouin

Match: Tottenham Hotspur vs Blackburn Rovers 15/11/2010

Published: 26/10/2012

 

We were made to wait at the main gate although our disabled supporters' bus had gone in, together with its occupants, whom we were told had all had to get out (not so).

On our last visit we were let straight in. About ten stewards at the gate, who brought inefficiency to a new level and showed how not to run a car park! Eventually we were let in and found our seats without difficulty, having been before.

Someone had seen fit to sell tickets to Spurs supporters in between us and other Rovers disabled supporters which was a shame for us and them, as they didn't want to talk to us but in any case we enjoyed the match. At the end of the match we were sent out through an unlit tunnel with a dodgy floor.

No problems outside the ground although if you want a programme be warned and have £3.50 ready, 50p more expensive than most grounds!

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