Assessment of Accessible Facilities
White Hart Lane
White Hart Lane
Bill Nicholson Way
748 High Road
Club / stadium contact for disabled supporters
0208 365 5161
Disabled Supporters Association
For UK minimum access standards for new and existing stadia and for good practice guidance please click here.
Getting There & Parking
The club provides limited complimentary car parking at the stadium in there West Stand and Paxton Road club car parks. These spaces are available to all blue badge holders on a first come, first served basis and cannot be reserved at anytime.
PLEASE NOTE: Blue Badge Holders are also permitted to park, to a maximum of three hours, within the marked residents or disabled bays only within the White Hart Lane matchday controlled parking zone.
National Rail have published links to the nearest stations to sporting venues including Tottenham Hotspur see here for more information.
Level Playing Field have not verified the information given and we suggest that you contact the station direct if you have any access requirements.
Getting a Ticket
For further information on purchasing a ticket please visit the Tottenham Hotspur website.
Disabled supporters wishing to purchase tickets should contact the Disability Liaison Officer Shirley Osborn on 0208 365 5161, or email firstname.lastname@example.org
PLEASE NOTE: there is currently a waiting list for all of the accessible areas at White Hart Lane. Supporters who wish to join the waiting list should call the Disability Liaison Officer on 0208 365 5161.
FOR AWAY GAMES - To apply for disability match tickets please email email@example.com requesting an away application form to be sent to you, this form would need to be completed and returned for each away game you would like to apply for.
Spectator Viewing areas
Home supporters have 51 spaces for wheelchair users available to them. An additional 5 spaces for wheelchair users can be found in the home section for away supporters. The majority of places are at pitchside although there is a mid-tier elevated platform (home area) on the East side of the North Stand. The away area in the South Stand is also at pitchside . All pitchside positions offer partial cover with the PA’s sat behind. Places for ambulant disabled supporters 32 for home supporters, 4 for away supporters are situated at pitchside within the wheelchair areas. PA’s sit alongside.
NB: Under existing minimum standards for accessible stadia, the club should have 198 wheelchair spaces (168 home and up to 29 away). 75% of these should be elevated positions and the remaining 25% pitchside.
LPF's view is that many disabled supporters should be able to access general seating areas and only those with specific needs eg those who require extra legroom, or access via aisle seats or who need step free access etc should be allocated seats in the dedicated areas.
Based on the above, the club therefore only meets 28% of the guidance and has a shortfall of 142 wheelchair spaces. They new stadium should provide better facilities but until this is built, the club should be working on a plan to rectify the current deficit under the auspices of a full independent Access Audit.
There are 4 accessible toilets in the home end and 2 in the away end which are operated using a Radar Key. Our North, South and West accessible areas have refreshment kiosks with low-level counters. In addition to the Megastore and the official Club Shops at Northumberland Park, Enfield and Harlow, there are several mobile units located around the ground on a match day, which are fully accessible to wheelchair users.
Accessible services & information
Match commentary is provided by Tottenham Hotspur at all home games via specialist headsets (subject to availability). Headsets need to be booked in advance 7 days prior to the game through our Disability Liaison Officer Shirley Osborn on 0208 365 5161 or e-mail firstname.lastname@example.org. Blind and partially sighted fans can sit anywhere in the stadium. 20 receivers are available and commentary is provided by Club RNIB Commentators with Personal Assistants sat alongside.
Tottenham Hotspur do everything possible to assist and accommodate those supporters with assistance dogs. Due to design of the stadium they are only able to accommodate supporters with assistance dogs in the lower tiered disabled enclosures. Any supporter wishing to bring an assistance dog to a fixture must contact our Disability Liaison Officer, Shirley Osborn on 0208 365 5161, to ensure the appropriate match tickets are allocated and adequate provisions are available on the match day (subject to availability).
The club have two match day stewards who can use sign language. The club have a text phone service - the number is 08444 777 462.
Updated July 2014.
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