Tranmere Rovers

Tranmere Rovers

Assessment of Accessible Facilities

Stadium

Prenton Park

Address

Prenton Road
West Birkenhead
CH42 9PN

Club / stadium contact for disabled supporters

Name

Christine Roberts

Telephone no.

0871 221 2001 option 1

Website address

Disabled Supporters Association

Contact Name

Lee Knight

Telephone no.

E-mail address

Website address

 

 

Accessibility Information

For UK minimum access standards for new and existing stadia and for good practice guidance please click here.

 

Getting There & Parking

 

There is a club car park with 33 accessible parking spaces for both home and away supporter’s available 50 metres away, book in advance. At least 5 of these spaces are left on a first come first serve basis for supporters on a matchday.Drop of facilities are available.

 

National Rail have published links to the nearest stations to sporting venues including Tranmere Rovers see here for more information.

 

Level Playing Field have not verified the information given and we suggest that you contact the station direct if you have any access requirements.

Getting a Ticket

 

For information on purchasing a ticket please visit the Tranmere Rovers website.
 
For further information and to book , contact the Ticket Office on 0871 221 2001.

Spectator Viewing areas

 

Home and away supporters have access to 33 spaces for wheelchair users available to them, and these can be found at pitchside. Away wheelchair supporters sit with the home suporters in the home end.

 

NB: Under existing minimum standards for accessible stadia, the club should have 130 wheelchair spaces (111 home and up to 19 away). 75% of these should be elevated positions and the remaining 25% pitchside.

 

LPF's view is that many disabled supporters should be able to access general seating areas and only those with specific needs eg those who require extra legroom, or access via aisle seats or who need step free access etc should be allocated seats in the dedicated areas.

 

Based on the above, the club therefore only meets 25% of the guidance and has a shortfall of 97 wheelchair spaces. They should be working on a plan to rectify this deficit within a reasonable timeframe under the auspices of a full independent Access Audit.

Accessible amenities

 

Only home fans can use three accessible toilets inside the stadium including a Changing Places facility, in their REcreation Centre. The club shop is accessible for all fans but does not have  a low level serving counter. Catering kiosks in the home and away sections do not low level serving counters and so are not fully accessible.

Accessible services & information

 

The club does not have a hearing loop. Match commentaries are current not available, as their old system has failed so they are in the process of trying to get a new system operational. Facilities for assistance dogs are available as required.  The concourses do not have rest areas included.

 

Updated October 2013.

DSA Additional Information

 

Tranmere Rovers are holding their first Disabled Supporters Group Meeting on Wednesday 10th July at 7pm in the Recreation Centre at Tranmere Rovers, Prenton Park, Prenton Road West, Birkenhead, Wirral CH42 9PY. Please notify tickets@tranmererovers.co.uk if you are planning to attend.

Comments about Tranmere Rovers:

 

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Comments

Sheila Quinn

Match: Tranmere Rovers v York City 9/8/2014

Published: 21/8/2014

 

 

This was our first visit to Tranmere.  I phoned previously to buy a wheelchair user & carer ticket and a car parking space, these were dealt with excellently and cost £6 for each.  I collected the tickets from the portakabin next to the car park. We called for a prematch meal at the Kings Arms,  a hungry horse pub, wheelchair friendly.

 

On arriving at the ground we were told our parking bay number & shown where it was, right outside the accessible turnstile - excellent.   The club shop wasn't accessible as there was a step into it, but the bar was.  

I was shown where the accessible entrance was, and several stewards there were really friendly & helpful.  The steward who took us in showed us where the accessible toilets & teabar were, and asked us if we would like to get a drink before being shown to our seat. We were situated pitchside and the carers sat behind the wheelchairs, but all at the home end. We didn't mind this and the Tranmere fans were all helpful & friendly. People didnt keep walking in front of us like they do at alot of grounds, so we had an excellent view.

 

I have never seen so many wheelchairs & scooters at a match in my life, and I noticed that a few people who hadn't booked spaces were having to get out of their chairs and sit on the seats.   There were several wheelchairs & walking frames left in the corner.

 

A very enjoyable day out, and a special thank you to all the stewards. 

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Lin

Match: Wolves

Published: 30/3/2014

 

We attended the game as a group of supporters with varying needs including learning disabilities and limited mobility. Prior to buying tickets, we phoned the club to get information about which seats were most suitable for our needs and we were recommended to purchase front row seats. We also booked a parking space in the club’s large car park. When we arrived, the walk from the car park to the away end was long, and this was a struggle for the supporter with limited mobility. Upon arrival we found that the front row seats we had purchased were not on level access, and we had to climb a whole flight of stairs and go back down the stand to access the front row, which was simply impossible for the supporter with limited mobility. We spoke to a few stewards and eventually were shown a slightly more accessible route that involved 3 steps down onto the pitch, and then walking along the back of the pitch, to our seats. Due to recent weather conditions and poor pitch quality, this route was extremely muddy, making it very hard to walk for the supporter who had limited mobility, whose sticks kept slipping in the mud. The lack of accessible seating in the away end was due to the fact that wheelchair users are situated in the home stand completely opposite to the away end. We were told that no spaces for ambulant disabled fans were installed in this disabled area. Clearly the club has not considered the fact that some disabled supporters do not use wheelchairs, but still have issues with steps and long walks. No accessible toilets or refreshment outlets were available; meaning the supporter with limited mobility had to go back around the stand in the mud to access the standard toileting facilities. This was very inconvenient and painful. We are very disappointed with the club’s lack of understanding of disability, specifically those who are not wheelchair users.

 

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Janet Ireland

Match: Tranmere Rovers v Sheffield United

Published: 25/4/2013

 

Having been to Tranmere several times I knew we had a steep slope to access the wheelchair area.  The Stewards are very helpful though and helped get wheelchairs up and down the slope. The carers sit on the row behind as the w/c area is cramped.  They have umberellas in case of rain because it is very open. It is also very cold and windy in that area.  The downside is you are sat with the home fans and they do not like it if your team scores and you celebrate. There is an disabled toilet up the slope but gets very busy at half time.  There is a lovely refreshment van just inside the ground with the best food we have had at an away ground this season.

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J&J

Match: 16/11/2012

Published: 21/11/2012

 

Tranmere may be top of League 1 on points but it must be around the bottom of the league on provision for away fans who are wheelchair users.   Basically they don’t have any apart from parking at the rear of the ground near to the stadium entrance.   Away wheelchair users are seated at pitch level with the home wheelchair users at the end of the family stand for home supporters which is furthest away from the away fans.   Not only that but as noted in other reviews even the facilities for home wheelchair fans are poor.   In fairness to the Club they did tell me when I rang to purchase my tickets that I would be sat with the home fans and I had been previously and done this.   The difference this time was that the stand was full due to all tickets being £5.    This meant that not only was I sat with the home fans, but the away wheelchair fans who were there were not sat anywhere near one another.   I did celebrate when my team scored but another away wheelchair fan told me they felt too intimidated to do so.

 

Carers/PAs are sat behind the wheelchair user and as all the wheelchair bays were occupied, throughout the match I could not see/speak or be helped in any way by the person who I had gone to the match with.  When I shouted to them, they could not hear me.  I also missed seeing a number of minutes of the start and end of each half as crowds were arriving late/leaving early and in walking past me were blocking my view of the pitch.   I note others have mentioned the very steep slope down to the wheelchair user bays.   It is obviously safe as home fans negotiate it regularly but when it was very wet and with a new powerchair that I wasn’t use to I felt very nervous getting down it.   My husband did not appreciate the “don’t worry we’ll catch you” response of the steward stood at the bottom when I was clearly nervous.    The same steep hill had to be negotiated to get to the accessible toilet, the entrance of which was heavily congested at half time with everyone queuing for refreshments and the other toilets, in a way that made it very difficult to get to the accessible toilet.   If you are still up for going after all this, you need to ensure that you take good waterproofs as if it is raining like on the night we were there, you are not under cover and the rain blows in on you.   Stewards did offer umbrellas to those without waterproofs who were using them to keep the rain of their legs.  The Club does have audio commentaries for visually impaired fans but when we asked for one we were told the service wasn’t working.  

 

I would go again if that is where my club were playing but without improved facilities it would not be a place I would look forward to going to, as unlike with most football grounds in 2012, my experience as an away wheelchair fan at Tranmere is not comparable with the visiting fans who are not wheelchair users.    

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Barry Carter

Match: Tranmere v Carlisle United 03/01/2010

Published: 26/10/2012

 

Parking will cost you £4:00 long trek to away supporters entrance.
Toilets & catering ok.

Stewards very helpful will open side doors to let you in and will help you if you require anything in the ground.

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Rubbery

Match: TRANMERE V BRIGHTON 30/10/2010

Published: 26/10/2012

 

Been here before so know a little about it. Parking £4 book in advance, opposite disabled entrence. Need proof of disability when booking match ticket.

On entering ground you go a down very steep ramp, hard for none electric chairs even harder coming out or going to toilet. Enter Wheelchair section via going onto pitch side via rubber mat across drainage vent!
 

Wheelchair section in Paddock area which is now the family stand, open to elements in front row. Home and away wheelchair fans sit together, if it rains supply of brollies at hand given to by stewards.


Catering via a mobile van, no drop counter and very crowded as it serves all the family Paddock.
 

Stewards will obtain food/Drink if you ask. Hard to see game at times when children are walking passed most of the game.
 

Getting to the toilet is a task and a half back up the ramp, and when you get there they are basic to say the least, no emergency cord normal taps no raised seating.
 

On the positive side all stewards are well trained and do a positive job, parking good glad it didn't rain not many good points but a good match.

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K Jones

Match: Tranmere Rovers - Accessible Parking and seating 01/12/2011

Published: 26/10/2012

 

I am disapionted in Tramere Rovers blue badge parking and the seating was a disgracee. I booked a disabled parking place with the club over the phone but when I arrived my name was not on the parking list, the parking places were to small as I need space to get in and out of my car. Then a stroppy parking steward was a disgrace shouting and being very abusive when I tried to make space so I could get out of my car. This is the first time I have had problems when booking blue badge parking at football grounds. I think that it was Sheffield Wednesday had taken 2,000 traveling fans that thet could not manage this large traveling surport. I woud not recamend this club for disabled surporters. The seats in the away end where to close togather so me I could not sit down all of the match which gave me great pain. I will not be going there again. Yours Kevin

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