West Bromwich Albion

West Bromwich Albion

Stadium Information


The Hawthorns


The Hawthorns
Halfords Lane
West Bromwich
B71 4LF

Club / stadium contact for disabled supporters


Liz Massey

Telephone no.

0121 227 2227

E-mail address

Website address

Disabled Supporters Association


Kevin Candon




Website address



Accessibility Information

For UK minimum access standards for new and existing stadia and for good practice guidance please click here.


Getting There & Parking


There are a limited number of accessible spaces behind the East stand for match day parking, to book spaces contact Graeme on 01772 336343. There is an accessible drop off point by East Stand - contact club for a 'drop off point' pass. Away parking facilities are available at the factory next to the ground opposite McDonalds.


National Rail have published links to the nearest stations to sporting venues including West Bromwich Albion see here for more information.


Level Playing Field have not verified the information given and we suggest that you contact the station direct if you have any access requirements.

Getting a Ticket


For further  information on purchasing a ticket please visit the  West Bromich Albion website.


Tickets for disabled supporters can be purchased by contacting the Albion Disability Liaison Officer Liz Massey on 0121 227 2227.


To view Albion's access, network and equality page, click here.

Spectator Viewing areas


Home supporters have 138 spaces for wheelchair users available to them. 7 spaces for wheelchair users can be found in the away section for away supporters. Away places are located at the front of the Smethwick End, behind the goal at pitch level, with advertisement boards in front. There are no specific arrangements for ambulant disabled supporters, please ask for pitchside seating within the wheelchair areas.


NB: Under existing minimum standards for accessible stadia, the club should have 168 wheelchair spaces (143 home and up to 25 away). 75% of these should be elevated positions and the remaining 25% pitchside.


LPF's view is that many disabled supporters should be able to access general seating areas and only those with specific needs eg those who require extra legroom, or access via aisle seats or who need step free access etc should be allocated seats in the dedicated areas.


Based on the above, the club therefore only meets 86% of the guidance and has a shortfall of 23 wheelchair spaces. They should be working on a plan to rectify this deficit within a reasonable timeframe under the auspices of a full independent Access Audit.

Accessible amenities


Accessible toilets are fitted with alarms. 2 are located in the Birmingham Road End and 2 in the Smethwick Road with additional ones in the First Aid posts. With a further 2 in the away section. No access to refreshment areas so helper or steward assistance needed.

Accessible services & information


There are 9 places in the Main Stand 20 rows back offering audio commentary. All requests by away fans must go through the club. PA’s sit behind. Commentary is provided by Hospital Radio.


Updated February 2014.

Comments about West Bromwich Albion:


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David Mear

Match: West Brom v Derby County

Published: 26/10/2012


I was amazed to find wheel chair users not allowed in fact no access to the food and refreshment sales area at all, the distance the coaches were from the ground unbelievable distance down a steep hill for about 800-1000 yds then through a narrow passage way then a steady up hill climb leading to a very steep and long climb.

I have a 26 year old Gym instructor pushing me at matches a real fit and strong young man, he only just managed to get me up to the ground. Derby fans were chanting about the disgusting mess the place is, my opinion if you are disabled forget the Hawthorns bad bad place to go.

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Kath Brooker

Match: West Brom V Blackburn

Published: 26/10/2012


Stewards were really helpful towards us as a wheelchair user.

Nobby (Disability Steward) was extremly welcoming and helpful toward us and other members of our supporters club.

Very clean & fresh toilets which is unusual to see at the football.

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