Wigan Athletic

Wigan Athletic

Assessment of Accessible Facilities

Stadium

DW Stadium

Address

The DW Stadium
Robin Park Complex
Newtown
Wigan
WN5 0UZ

Club / stadium contact for disabled supporters

Name

Norma Sherratt: Disability Liaison Officer

Telephone no.

08716 633 552

Website address

Disabled Supporters Association

Contact Name

There is no DSA at present.

Telephone no.

E-mail address

Website address

 

 

Accessibility Information

For UK minimum access standards for new and existing stadia and for good practice guidance please click here.

 

Getting There & Parking

 

Limited parking is available for registered disabled supporters who are season ticket holders application must be made in writing prior to the season to the disability coordinator.  Existing permit holders gain priority. A small number of spaces are available to visiting supporters.

 

National Rail have published links to the nearest stations to sporting venues including Wigan Athletic see here for more information.

 

Level Playing Field have not verified the information given and we suggest that you contact the station direct if you have any access requirements.

Getting a Ticket

 

Information on purchasing a ticket please visit the Wigan Athletic website.

 

For ticket information, or if you have any queries or requests, please contact Norma on 08716 633 552, in writing c/o the Ticket Office or email n.sherratt@wiganathletic.com

Spectator Viewing areas

 

42 accessible spaces for home supporters who are wheelchair users can be found in every stand on two disabled platforms. PA seats are allocated to the side of the platform. Additional spaces for wheelchair users can be found at the front of the west stand. 14 accessible spaces for away supporters can be found on raised platforms. Spaces for wheelchair users are limited and are offered on a first come basis.  Ambulant disabled supporters can be accommodated within every stand at the DW stadium, places are unlimited.

 

NB: Under existing minimum standards for accessible stadia, the club should have 165 wheelchair spaces (140 home and up to 25 away). 75% of these should be elevated positions and the remaining 25% pitchside.

 

LPF's view is that many disabled supporters should be able to access general seating areas and only those with specific needs eg those who require extra legroom, or access via aisle seats or who need step free access etc should be allocated seats in the dedicated areas.

 

Based on the above, the club therefore only meets 34% of the guidance and has a shortfall of 109 wheelchair spaces. They should be working on a plan to rectify this deficit within a reasonable timeframe under the auspices of a full independent Access Audit.

Accessible amenities

 

All accessible toilets and catering outlets set in main concourse areas near the wheelchair platforms.

Accessible services & information

 

Audio Commentary is available via headsets to blind and partially sighted supporters at the ground.  Headsets can be collected from the main reception on payment of a refundable deposit of £15.00. Wigan operate a buddy scheme which has been in place for a number of years.

 

Updated October 2013.

Comments about Wigan Athletic :

 

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Comments

Annette Richmond

Match: Wigan v. Nottingham Forest

Published: 6/9/2013

 

Although a wheelchair user I travel by coach. The surface of the coach park is very rough and had to exit under a very low barrier which was locked. No dropped curbs so a long walk to groud had to be done on the road.

 

At the ground facilities were good and stewards extremley helpful, even offering help to return to coach park safely.

 

One draw back at the ground is that personal assistants cannot sit near to you.

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Michael McCarthy

Match: V's Everton 6th October 2012

Published: 22/11/2012

 

Wigan charged £10 deposit to use their audio commentary headsets but it didn't work. A fellow supporter who follows Wigan says it only works in the home end.

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Steve Caswell - WBA

Match: WAFC v WBAFC 01/12/2008

Published: 26/10/2012

 

Parking - I contacted Wigan, as advised, regarding parking and spoke with Norma (Disabled co-ordinator) who was most helpful, sending me a parking pass, which I received within 2 days of my request, This was for car park 5, which is approx 100mtrs from the away section. (Be prepared for a 40min wait to get off after though!).

Pre Game - Fantastic, away fans only club, next to the away fans turnstiles, very friendly and welcoming. Pie, peas and gravy in a tray £2!!
and the best bit, a lift from inside the club directly up to the disabled area.

View - Wheelchair section is elevated and situated towards the right corner flag, good view of the whole pitch when everyone is sat down...However when fans stand it is impossible to see the nearest goal...VERY FRUSTRATING!!
I didn't need the toilet facilities so cannot comment.

All in all a good day (apart from the result) With Stewards and Staff very helpful. Would I go again? Most definately........But please try to do something about that frustrating view Wigan as everything else is spot on!

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Rubbery

Match: Wigan v Liverpool 29/01/2009

Published: 26/10/2012

 

Stadium easy to find well signed. Parking easy to find and plentyfull, in satdium way some 200yards from stadium, park in soccer dome car park, large visitng car aprk which is gravelled not suitable for wheelchair users. Did not use bookable spaces, waiting 40mins to get out is long time.
The fans bar area closed, with some 4,500 visitors it may be a problem, but the soccer dome was open for visitors.
There is a lift and just as well otherwise disabled wheelchair users would not be able to get to see the game, and ambulant supporters who can't climb stairs would also have a problem as well.
The problem with the lift there is only one and this is some distance away from one of the viewing galleries and presents a problem at full time with the rush of the crowd and was quite difficult and little scarry getting to the lift. The lift is just big enough to fit one wheelchair in and carer, and the wait to get in was long, so if there was an emergency evacuation this could have consequenses for disabled fans.
Viewing was a problem from the gallery with fans again standing up, there is lots of space so I would have thought raising the floor would not be an issue, except expenditure which seems an on going excuse for many clubs.
All round the facilities are quite good but spoilt by what would be viewed by small things, but they mean a lot to disabled supporters.
On a good note all staff/stewards at the club where most heplfull and certainly well trained to deal with disabled supporters.
On a sad not another bad day at the office for the team.

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thomas white

Match: spurs 22/02/2010

Published: 26/10/2012

 

Got to wigan with a bit of spare time, so we were making our way to entrance and was called over by a steward to come into the players lounge, it was a really nice and spacious area. It was full of us spurs and they had a selection of food beer and hot drinks, it was a great relief to get out of the sleet and cold, very well thought of and an example of what we should be aiming for in treating away fans, the stewards were very helpful in looking out for us and helping with any requests . Well done wigan

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Rubbery

Match: Wigan v Liverpool17/03/2010

Published: 26/10/2012

 

As I have said in previouse comments still stand apart from one of the most importent aspects that affect wheel chair users in this stadium and similar stadiums with the viewing galleries like the Wigan ones.
At last it seems someone is listening, the entire row in front of the Wheel Chair viewing area was empty and had netting over to stop people sitting in the seats, HURRAHHHHHHH, an uninterupted view of a game at last a Big THANK you to you WIGAN hope it lasts, keep the information flowing.
Only set back was the disabled toilets being used by none disabled, and what a mess although the stewards did clean it up before I used them. Visited by head steward asking if all was ok, and the visiting fans bar was open so able to rest before the game. All in all and excellent evening, other than the result.

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david smith

Match: LIVERPOOL 20/03/2010

Published: 26/10/2012

 

AS AN AMBULANT SUPPORTER I FOUND THE EXPERIENCE FAR FROM SATISFACTORY.WE WERE SEATED ABOUT 8 ROWS FROM THE FRONT BUT AS ALL AWAY SUPPOTERS STAND I NEEDED TO SIT DOWN AT HALF TIME MY CARER ASKED THE STEWARD IF WE COULD SIT ON THE 2ND ROW AS THE FIRST 2 ROWS WERE EMPTY.HE AGREED SO WE WENT AND SAT DOWN AND THEN ANOTHER STEWARD CAME ALONG AND SAID WE COULD NOT SIT THERE AS IT WAS FOR HEALTH AND SAFETY REASONS.HE TOLD US TO GO IN THE 3RD ROW AS THERE WAS NO ONE SITTING THERE BUT LO AND BEHOLD AT THE END OF HALF TIME SOMEONE CAME BACK AND TOLD US WE WERE IN THEIR SEATS.WE WENT BACK TO THE 2ND ROW BUT THE STEWARD CAME BACK AND WE TOLD HIM THAT THE SEATS IN THE ROW BEHIND WERE TAKENHE TOLD US WE WOULD HAVE TO GO BACK TO OUR ORIGINAL SEATS.WE TOLD HIM THERE WAS NO CHANCE AS THE STEPS WERE TOO STEEP FOR ME TO CLIMB.HIS ONLY RESPONSE WAS" YOU CANNOT SIT THERE".I WAS PREPARED TO IGNORE HIM AS I HAD NO ALTERNATIVE BEARING IN MIND WE WERE TOLD WE COULD SIT THERE BEFORE WE MOVED DOWN.EVENTUALLY ANOTHER STEWARD CAME ALONG WITH A BIT OF COMMON SENSE AND ALTHOUGH HE TOLD US THERE WAS "PROBABLY" SOME SEATS OVER NEAR THE CORNER FLAG WE WOULDNT GO UNTIL HE COULD CONFIRM THERE WERE SOME.
IF THE 2 FIRST ROWS ARE NOT TO BE USED WHY NOT TAKE THEM OUT AND IF THEY ARE FOR HEALTH AND SAFETY WHY DOES THIS NOT APPLY TO THE OTHER FIRST 2 ROWS ON THE 3 OTHER SIDES OF THE STADIUM.
THIS SITUATION WAS CAUSED BY LACK OF TRAINING ON BEHALF OF THE FIRST STEWARD WHO SAID WE COULD SIT THERE AND A TOTAL LACK OF UNDERSTANDING AND COMMON SENSE ON BEHALF OF THE STEWARD WHO KEPT QUOTING HEALTH AND SAFETY BUT WHO WAS NOT CONCERNED ABOUT MINE.

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