Disabled supporters contact
Number of wheelchair user spaces
AFC Bournemouth have 21 elevated positions in the Main Stand, 9 that are based centrally in East Stand and 4 in the North East corner of the East Stand. Further information on the accessible platforms and how to book can be found at the following link- https://www.afcb.co.uk/news/club-news/club-install-new-positions-for-wheelchair-users
Number of easy access and amenity seats
All ambulant disabled supporters are able to enjoy the match from seats of their choice. If a supporter requires an easy access seat or have any specific requirements, they should please contact either the ticket office, or Disabled Access Officer.
Number of accessible toilets
These are located within the concourses of each stand. There are also 3 located in the hospitality areas of the main stand. The accessible toilets are not operated by RADAR key.
Match commentaries are available via 12 digital radios and headphones available from the disability liaison officer. This service is free of charge and available to away supporters. The commentary is provided by local radio station, BBC Solent.
The club offers sensory packs for supporters. These packs include club branded noise-cancelling headphones, a
club branded mini soft football, an autism awareness card which can be shown to matchday staff for assistance, and a dry wipe menu for the concourse to assist with ordering. The items all come in an AFC Bournemouth branded draw string bag.
These can be booked by completing the application form found at the following link- https://www.afcb.co.uk/news/club-news/matchday-sensory-packs-now-available.
Accessible services + information
Facilities for assistance dogs are available, and the Club requests notification in advance of the fixture so the appropriate arrangements can be made.
The ticket office, superstore, main reception, supporters bar and concourses have a portable hearing loop installed.
Braille and large print provision
This is available upon request. The matchday programme can also be downloaded to a tablet.
A Disabled supporters lounge is open to both home and away disabled supporters in the East Stand. It offers complimentary tea and coffee, shows the live match on TV, runs a matchday quiz and has time sheets delivered prior to kick off. There is also a disability steward in attendance to talk to fans.
Food concession stands
Each of the food counters within the concourse has a low level counter that is clearly signed. Straws are also available.
Total number of parking spaces
There is a club car park with 44 accessible spaces - 41 spaces for home supporters and 3 for visiting supporters situated 10 to 40 metres away from the stadium. Home spaces are booked on a seasonal basis, subject to criteria and away spaces must be pre-booked by contacting the DAO.
For blue badge holders who haven’t booked parking the club does also hold back an accessible parking space in the South car park for as long as reasonably possible.
The recommended drop off point is located on Thistlebarrow Avenue.
Requests for disabled car parking should be directed via email on firstname.lastname@example.org.
The club offers an accessible minibus to away matches. This can be booked with the ticket office when purchasing a match ticket. Supporters using the minibus are charged the coach price for that match, and the PA travels free of charge. Where demand exceeds for individual matches, the club will look to hire a second minibus.
How we set targets
We use accepted industry standards to set the club targets.
The reference documents include:
Accessible Stadia Guide 2003 and Accessible Stadia Supplementary Guidance 2015; Building Regulations Approved Document M, Access to and Use of Buildings; BS 8300, Design of buildings and their approaches to meet the needs of disabled people; Guide to Safety at Sports Grounds (Green Guide); Access for All, UEFA and CAFE Good Practice Guide to Creating an Accessible Stadium and Matchday Experience