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Football

AFC Bournemouth

Premier League
Vitality Stadium
Capacity: 11,329
Vitality Stadium
 Dean Court
Bournemouth
 BH7 7AF

Disabled supporters contact

Club or stadium contact
 for disabled fans

Alice Jeans
Disability Access Officer

01202 726311

General ticket office contact

0344 576 1910

Accessible ticket contact

0344 576 1910

Accessibility information

Number of wheelchair user spaces

Actual:
223
AFC Bournemouth have 21 elevated positions in the Main Stand, 9 that are based centrally in East Stand and 4 in the North East corner of the East Stand. Further information on the accessible platforms and how to book can be found at the following link- https://www.afcb.co.uk/news/club-news/club-install-new-positions-for-wheelchair-users

Number of easy access and amenity seats

Actual:
TBC
All ambulant disabled supporters are able to enjoy the match from seats of their choice. If a supporter requires an easy access seat or have any specific requirements, they should please contact either the ticket office, or Disabled Access Officer.

Number of accessible toilets

Actual:
15
These are located within the concourses of each stand. There are also 3 located in the hospitality areas of the main stand. The accessible toilets are not operated by RADAR key.

Audio commentary

Match commentaries are available via 12 digital radios and headphones available from the disability liaison officer. This service is free of charge and available to away supporters. The commentary is provided by local radio station, BBC Solent. 

Sensory room

The club offers sensory packs for supporters. These packs include club branded noise-cancelling headphones, a

club branded mini soft football, an autism awareness card which can be shown to matchday staff for assistance, and a dry wipe menu for the concourse to assist with ordering. The items all come in an AFC Bournemouth branded draw string bag.

These can be booked by completing the application form found at the following link- https://www.afcb.co.uk/news/club-news/matchday-sensory-packs-now-available.

Accessible services + information

Assistance dogs

Facilities for assistance dogs are available, and the Club requests notification in advance of the fixture so the appropriate arrangements can be made.

Hearing loops

The ticket office, superstore, main reception, supporters bar and concourses have a portable hearing loop installed.

Braille and large print provision

This is available upon request. The matchday programme can also be downloaded to a tablet.

Accessible lounge

A Disabled supporters lounge is open to both home and away disabled supporters in the East Stand. It offers complimentary tea and coffee, shows the live match on TV, runs a matchday quiz and has time sheets delivered prior to kick off. There is also a disability steward in attendance to talk to fans. 

Food concession stands

Each of the food counters within the concourse has a low level counter that is clearly signed. Straws are also available.

Total number of parking spaces

There is a club car park with 44 accessible spaces - 41 spaces for home supporters and 3 for visiting supporters situated 10 to 40 metres away from the stadium. Home spaces are booked on a seasonal basis, subject to criteria and away spaces must be pre-booked by contacting the DAO.

For blue badge holders who haven’t booked parking the club does also hold back an accessible parking space in the South car park for as long as reasonably possible.

The recommended drop off point is located on Thistlebarrow Avenue.

Requests for disabled car parking should be directed via email on disability@afcb.co.uk.

Travel options

The club offers an accessible minibus to away matches. This can be booked with the ticket office when purchasing a match ticket. Supporters using the minibus are charged the coach price for that match, and the PA travels free of charge. Where demand exceeds for individual matches, the club will look to hire a second minibus. 

How we set targets

We use accepted industry standards to set the club targets. The reference documents include: Accessible Stadia Guide 2003 and Accessible Stadia Supplementary Guidance 2015; Building Regulations Approved Document M, Access to and Use of Buildings; BS 8300, Design of buildings and their approaches to meet the needs of disabled people; Guide to Safety at Sports Grounds (Green Guide); Access for All, UEFA and CAFE Good Practice Guide to Creating an Accessible Stadium and Matchday Experience

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Let us know about your matchday experience at AFC Bournemouth to help improve access and inclusion.

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About this page

This information is provided by AFC Bournemouth. Level Playing Field (LPF) cannot be held responsible if the service and provision differs from what is stated here.

If you have any queries please contact us.

Updated October 2018

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Fan comments

Comments reflect the views of the fans themselves and do not necessarily reflect the views of LPF.

  • Heather Whitehead, who attended Huddersfield Town
    1 year ago

    Having been to the Vitality staduim before I knew the layout of the staduim. They have plenty of pre-booked disabled bays, stewards were ok an pointed us to the bays.

    I had a reply via a email about parking and within the email was new information regarding a room whereby disabled home and away supporters can meet up prior to the game, it’s round the back of the stadium, you are provided with free hot drink, a quiz (a tad one sided) and sky tv which was all very nice, great to chat to proper fans who have like my husband and I travelled the lenghths an breathes of the British Isles following our clubs.This room is open from 12-30 until kick off. Getting away from the ground after the match is shocking, but we knew this and were in no rush as we were heading back to the hotel we were staying in for two nights. There are two places one can watch the match from, there a eleveated platform for about three wheelchairs an then the rest are at pitch side, I wasn’t told about the elevated ones when I booked my ticket, luckily it wasn’t full so could site near our friends. The stewards we helpful in the ground, but when looking for the disabled room before kick off lots of stewards had been drafted in from Swindon and didn’t know anything about this room.

  • Heather Whitehead, who attended Huddersfield Town
    1 year ago

    I’ll be travelling to Bournemouth in November for their game against my beloved Huddersfield Town an would like to point out that HTFC fans purchase our tickets from our own ticket office, I’ve been twice before and never collected them from anyone. Also never had any problems with stewards eiher standing in front of us or not being friendly, on one occasion I was given yes given not leant for the game a blanket to keep my legs warm as it was a bitter cold day, always been treat with the utmost respect.

  • Anne Hyde, who attended Bournemouth v Arsenal
    2 years ago

    I’m sorry to say that our visit was marred by poor stewarding and many of our wheelchair supporters were frightened for their safety.

    Firstly there was noone to assist us to our seats and we had to fight through the number of fans at the front. It would have been helpful if one of the stewards helped us to our seats and that the fans are stopped from congregating at the front to watch the team warm up.

    The problem largely arose when Arsenal equalised and many fans ran down the aisles to the front to celebrate. My husband stood in front of me to shield me from the manic supporters and I also asked stewards to help as I feared for my own safety and of those around me. To my astonishment I was blanked by the stewards. I asked a policeman for help and he said it was the stewards responsibility although he did stand near me to act as a shield. Half a dozen or so wheelchair and elderly supporters later advised me they were knocked by the jubilant celebrating fans.

    On several occasions many of the wheelchair supporters had to ask the stewards, police and supporters throught the match to move so that they could see. For some they had extremely poor views and they refused to move.

    After the match I asked a steward why they did not stop the fans invading the front by manning the aisles. He said they never had this trouble before but in the same breath said they stopped stewarding the aisles because they got squashed! A steward also implied that only Arsenal fans invade the front which I find hard to believe. It is also extremely worrying that one of the stewards said to one father that if he was that concerned about safety he should not bring his wheelchair bound son to the match. One mother had to protect her son from a fan trying to lean over him.

    Bournemouth need to look very seriously at the area provided for disabled supporters before someone gets seriously hurt. Currently the area is not fit for purpose.

    On a positive note I was again pleased with the hospitality extended to us before the match which once again was friendly and welcoming in the Disability Lounge.

  • Steven Powell, who attended AFC Bournemouth v Arsenal
    2 years ago

    The away supporters’ wheelchair positions are all at pitch level which I hate. Wheelchair entrance has no sign. The dropped counter at the rereshment counter is neithrr marked nor served by a staff member. It was piled up with boxes.

    For the last ten minutes of the game away wheelchair fans’ views were obstructed by police and stewards standing. They refused repeated requests to move.

    Completely unacceptable.

  • Harry tomlin, who attended Bournemouth v Middlesbrough
    3 years ago

    Afcb have until now , given ambulant disabled supporters in receipt of DLA higher rate care or mobility component, discounted tickets and a free ticket for personal assistant. After promotion to premier league I was told by ticket supervisor that for next season 2015/16 there will be no price reduction and only those with care component will get free assistant ticket and was told ” we were told by level playing field we are not allowed to discount tickets for disabled supporters”. This is a retrograde step and is a total misuse of level playing field advisory role. I hope lpf can clarify as the club will not budge. The club are using lpf to justify a moneygrab and are discriminating against those with only the mobility component who need an assistant .in my case it is because of walking , seeing and balance problems due to arthritis in the spine.

  • Morgan Parry, who attended Bournemouth v BWFC (2 November 2013)
    5 years ago

    The trip – my first time to AFC Bournemouth’s Goldsands Stadium – was a good one as far as access and the result were concerned. A 2-0 win for Bolton. Travel Travelling to the away grounds is easy now because I will travel in one of the Official BWFC Supporters’ Coaches. We used to travel by car and sometimes by train but now Bolton Wanderers have made sure that there is always an accessible coach which wheelchair users like me can use. It means that I travel with regular supporters which is great. At the Stadium When we arrived at the ground the coaches were parked very close to the entrance for Away Supporters and there were lots of stewards around to show me to the accessible entrance. It was raining on and off that morning so being close to the entrance meant we did not get wet going into the ground. We arrived early. We were able to walk all around the ground. It was all level access so we did not have to worry about steps. We visited the club shop which was accessible, although the racks were very close to each other so it was a little bit difficult to get through the shop. The doorman was very good – opening the door and making sure people made space for me to get in and out. Viewing The wheelchair spaces were pitchside and we were with all the Bolton fans. The view was quite good. It did not rain during the game so I don’t know if you would get wet if it did. I don’t think there were any raised platform areas which I prefer. The refreshment areas were accessible from the sitting area and the accessible toilet was close. Stewarding Overall the stewards and other staff were very friendly and helpful. The only disappointing part of the day was that two stewards came to sort out something and were standing in a place which blocked the view of a number of wheelchair users towards the end of the first half. When they were asked to move backwards a little they said ‘Just two minutes’. If I went to the cinema or to see a play I don’t think people would stand in your way like that. As Brian Clough said, ‘It only takes a second to score a goal’ so that was not good. Apart from that I think that Bournemouth was a good ground to visit.

  • J & J, who attended V's MK Dons 21/08/12
    6 years ago

    This was our second visit as away supporters this year. As I reported on our first trip, these comments should be read as a PS.

    On the basis of these two visits our impression of Bournemouth FC is that it has some really good facilities for disabled supports but these can sadly be spoilt by poor organisation. Having again arrived in a wheelchair accessible mini-bus which is part of our club’s official away transport, unlike 6 months ago when we parked with the other away coaches next to the away entrance, the stewards this time insisted we parked in the disabled parking at the front and furthest away from our entrance. (Thankfully our driver was subsequently allowed to move our bus.)

    During our subsequent attempt to reach the away entrance we discovered that although there is loads of disabled parking, there is no flat access all along the top of the car park adjacent to the stadium. When we asked why this was the steward conceded that this was a good question but one that he had never been asked previously. On reflection it seems the safest level exist from disabled parking to the stadium is from the short side adjacent to the entrance road.

    Bournemouth continues to allow wheelchair users and their PAs free tickets which they are to be commended for. The system of collecting them from the bar unfortunately was thrown into a bit of chaos on this particular evening, as Phil, who you collect them from, was not there. We were happy to comply with the suggestion to get a drink whilst we waited but a bit surprised that the person who served us did not seem to know the difference between a pint and half-pint glass or that Fosters was not cider. A steward did then come to give us our tickets but initially gave us ones for the home stand. It seems you need to check your tickets and your drinks!

    Perhaps most disappointingly, for the second time we have been told that a headset commentary will be made available for my visually impaired husband and for the second time no headset has been available. It is one thing for Clubs to not provide this service but to have the service and then repeatedly not make the headsets available for those who can derive much benefit from them seems unacceptable.

  • J and J, who attended Visited as away fans on 25/02/12
    7 years ago

    “Campus style” stadium, completely flat location, which is easily accessible from the M27. We travelled on our club’s official coach travel which is allowed to park at the rear of the stadium right outside the away fans entry which was excellent. That said, we then had to go round to the front of the stadium to collect our tickets from the disabled lision stewart Phil Tyrell who sits at the lst table on the left inside the club’s bar.

    Tickets were free for those on high rate DLA with a request for a donation. We were happy to do so. It sounded a bit of an odd arrangement but it worked on the day for us. Entrance is to an area under the stand which is where the standard accesible toilet is.

    As away wheelchair users we were seated at pitch level along the by-line, between the corner flag and the 18 yard box, in front of the front row of seats in the away end with carers sat at the side, making it very flexible and room for a fair number of wheelchair users. Stewards were very friendly and relaxed over where we sat. Unlike a lot of clubs, we were not apart from the other way fans at all, which is so good.

    We had the pleasure of some of the first sun of spring but it was right in our eyes for most of the match, so be sure to take your baseball caps – just in case. My husband is sight impaired and had requested a headset commentary. Unfortunately this was not available on the day but Phil apologised and insisted I have a free programe as compensation. Overall a good visit which we would happily repeat.

  • Rob Lewarne, who attended V's Colchester United (JPT Trophy)
    7 years ago

    I didn’t notice any specific wheelchair areas / spaces but sat in front of the first row of seating with my friends, who sat in the front row with me. Didn’t use the WC, so can’t comment (only that I did notice one!). Concessions have low counter at one end. Parking is at completely the opposite corner to the away stand.

  • Colin Hazelton, who attended V's Colchester United 03/11/2010
    7 years ago

    As Rob has said previous comment, you are located right at the front so, therefore, exposed to whatever the weather may be like (luckily it was a sunny Autumnal day when we played there) But at least you are in front of your own fans.

    The toilet was what you’d expect at grounds nowadays – spacious and clean.

    Disabled supporters tickets are bought in the entrance to ‘The Cherries’ (which is their Club bar) and free, although a donation is welcomed according to the bloke that I phoned beforehand. The main bugbear I found was in getting away from the ground as it added about another 45 minutes on the journey home.