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Football

AFC Wimbledon

League 2
The Cherry Red Records Stadium
Capacity: 5,234
The Cherry Red Records Stadium
422a Kingston Road
Kingston Upon Thames
Surrey
KT1 3PB

Disabled supporters contact

Club or stadium contact
 for disabled fans

Amanda Bynon
Disability Liaison Officer

0208 547 3528 / 07531286218

General ticket office contact

David Charles
Ticket Office Manager / Supporter Liaison Officer

0208 547 3528

Disabled supporters association

Chair

Jess Barnes

07585 556 261

Accessibility information

Number of wheelchair user spaces

Actual:
92

Number of accessible toilets

Actual:
5
Toilets are located at the entrance to each stand, inside the main foyer and entrance to hospitality

Audio commentary

Audio commentary headsets are available upon request. Contact Mandy Bynon: amanda.bynon@afcwimbledon.ltd.uk in advance or ask a steward on a matchday.

Accessible services + information

Assistance dogs

No facilities provided.

Hearing loops

There is no hearing loop in the ticket office.

Club shop

AFC Wimbledon do not have low level serving counters in the club shop, however there are always staff available to help any disabled supporters or those with access needs.

Club hospitality

AFC Wimbledon do have spaces in hospitality and VIP areas for wheelchair users.

Braille and large print provision

Club do not currently provide any disabled supporters information i.e. booklet with a map of accessible facilities in accessible formats (large print, easy read).

Food concession stands

There are not currently accessible catering facilities i.e. low level serving counters at kiosks, available.

Total number of parking spaces

Home: 32 Away: 0.

The car park is run on a first come first served basis but if fans need to make sure there is a space they can get in touch with the club via email at info@afcwimbledon.co.uk.

How we set targets

We use accepted industry standards to set the club targets. The reference documents include: Accessible Stadia Guide 2003 and Accessible Stadia Supplementary Guidance 2015; Building Regulations Approved Document M, Access to and Use of Buildings; BS 8300, Design of buildings and their approaches to meet the needs of disabled people; Guide to Safety at Sports Grounds (Green Guide); Access for All, UEFA and CAFE Good Practice Guide to Creating an Accessible Stadium and Matchday Experience

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Let us know about your matchday experience at AFC Wimbledon to help improve access and inclusion.

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Read comments from other fans

About this page

This information is provided by AFC Wimbledon. Level Playing Field (LPF) cannot be held responsible if the service and provision differs from what is stated here.

If you have any queries please contact us.

Updated June 2022

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Fan comments

Comments reflect the views of the fans themselves and do not necessarily reflect the views of LPF.

  • J& J, who attended 09/04/2022
    2 months ago

    This was our first visit to the new Cherry Reds Record Stadium as away fans travelling in an accessible mini bus that is part of our Club’s official away transport. I am a powerchair user and my husband is severely visually impaired.

    Arrival and Entry to the Ground
    Our mini bus was parked with the other official away coaches in a side street near to the away end. The problem for us was that there were no dropped kerbs to access the pavements enroute to the away entrance, the roads were not closed to traffic and there were sharp bends. Thankfully between other fans and police who realised our difficulties we safely made it to the away entrance. Stewards at the entrance ushered wheelchair users to the front of the queue. Bags were searched and apparently no food and only clear drinks (eg water) can be taken in. Entry is through a wide gate into a large uncovered space with facilities on your right and the entrance to the away end opposite.

    Seating Provisions
    Prior to attending I had already become aware of a discrepancy between LPF’s website saying there was 14 wheelchair spaces and the Club’s own website saying there were 92! Based on my visit I would say there is no provision for away wheelchair users. The seat number on my ticket directed me to a flip up seat at ground level, that had simply had the seat removed but the horizontal posts on which the seat had rested remained. Anyone with any experience of wheelchair spaces will tell you that a wheelchair (particularly a large 6 wheeled powerchair) is wider than a standard flip-up stadium seat. See photos. The result of this was the sticking out pillars pulled the bag off the back of my chair, ripping the handle on one side so that it can no longer be attached to my chair. Really annoying and with the expense of now buying a new bag. It could so easily have been worse, it could have been the expensive electronics at the rear of my chair that were damaged. You might try to claim I had not shown sufficient care in reversing, well it is not easy to see behind you and furthermore, with full capacity at the away end, I felt I needed to try and tuck in as much as possible as the width between the front row of seats and the boarding round the pitch is not sufficient for the numbers going past.

    On numerous occasions people bumped into me and one person nearly landed on my lap, not because they were being careless but because simply there was not enough room for the number of people in the space. My fear was that another wheelchair user was going to end up with a broken foot, as so many were being so close to her foot. See photo. With so many people walking past us and so close to us, it was impossible to see much of the game and to that extent I did wonder why I had bothered paying for a ticket to “watch” the game. I found myself unable to enjoy the match as I was in constant fear as to whether I would get injured from the crowd surging forward if there was a goal, having experienced such problems at other grounds with a similar layout. I pointed out all this to one of the Supervisor stewards who said he entirely agreed with me but unfortunately as there was nothing he could do, he suggested I write to the Club to complain, which I will. Ironically the seating provision for away wheelchair users was far better at the old ground. I cannot believe that a new ground has been designed with essentially no spaces for away wheelchair users.

    Accessible Toilet
    On the right as you enter. Unlike the seating provision, excellent. Spotlessly clean. Huge, could easily fit two wheelchairs in it. Right hand transfer. Alarm cord tied up. Free sanitary provisions. Hot water and soap. I could not get the hand drier to work. The door is heavy but a member of the stadium staff was only too happy to help and told me to knock when I had finished and he would open it for me, which he did. Much appreciated.

    Headset Commentary for VI Fans
    LPF website says this is not available but Club website says it is and can be booked prior to the match but does not give details of how.

    Catering
    Located beyond the toilets. We did not purchase anything but what I saw appeared to be typical stadium food and drinks. I did not hear any reports on prices or quality.

    Stewards
    A lot of stewards present as you would expect with a capacity crowd. All those I had contact with were helpful as far as they could be and polite. I witnessed the stewards being particularly kind to an older gentleman with significant walking difficulties. My view is that they all the stewards worked really hard in difficult circumstances. The stewards would have clearly liked to have formed a complete wall along the edge of the pitch but realised to have done so would have prevented us wheelchair users and those sat at pitch level being able to see, so they left a gap but in reality they did restrict our view of the goal as per photo.

    End of Game/Leaving
    My enjoyment of the match was marred by constant worries for the safety of my husband and myself due to the lack of adequate provisions for wheelchair fans. For this reason my husband and I departed the ground quickly as the final whistle went (we usually like to stay and clap our players). Thankfully I could remember the route back to where our mini bus was and unlike before the match the roads had now been closed to vehicles. All I had to guide my husband round and ensure it didn’t get on my wheels was the horse droppings which appeared to be everywhere on the road.

    Would we go again
    I would want assurance of improved seating provision for away wheelchair users before going again. Very disappointed by the failings in a new stadium.

  • Darren Staddon, who attended N/a
    2 years ago

    Hi. I was thinking in investing in AFC Wimbledon’s new Stadium but wouldn’t want to if I didn’t think the plans for away wheelchair spaces was fair. It says on their website that they have 32 wheelchair spaces (nothing about home or away) but on here it says just 14 but only 2 for wheelchair spaces. I think this is really poor and if we got you in a cup match this year I wouldn’t even get a seat as an away wheelchair user. I’d hope that by law they would have to offer more than this, I’d hope considerably more but would like to find out if and what rules concerning this are in place for new stadiums. I asked someone at club who said it would be too early to say but hopefully you might be able to tell me if there is a minimum limit for new grounds (I know a lot of grounds have increased wheelchair spaces in just the last few months to meet new quotas. Thanks, Darren Staddon

  • J&J, who attended 22/09/17
    4 years ago

    Our second visit this year as away fans to the Cherry Reds Record Stadium. On both occasions we travelled in an accessible mini-bus that is part of our Club’s official away travel. Entrance to the away end is down a passage way between houses in a residential area. Provision was made for our mini-bus to park within yards of the away fans entrance. The stewards at the entrance were very welcoming and friendly. Our experience of the raised covered viewing area (variably referred to as a bus shelter / royal box), accessible toilet (sparkling clean with hot water) and tea bar was as described in 2014 review by Shelia.

  • Sheila, who attended AFC Wimbledon v York City 08/03/2014
    8 years ago

    We bought our tickets from York prior to the match, but I telephoned to request a parking space. It was on a first come first served basis, so we arrived around noon. The disabled spaced soon filled up.

    We went to “Fat Boys Cafe” two minutes walked round the corner for lunch. The staff in there welcomed us & although it was busy & almost full, they made room for us to take the wheelchair in, and there was a ramp at the door. The food was cheap & got a massive plateful, more than we could eat.

    Going back to the ground , there was a burger van outside and a stall selling badges & several programme sellers, but unfortunately the stewards weren’t very well trained & either didn’t know where our entrance was or sent us the wrong direction. We eventually found our way in & the gate was opened for us, but no-one told us where to go or if there were toilets or anything.

    We found a raised platform at the away end which we presumed that was for us, It was quite large with 2 fixed seats, and as there were just the 2 wheelchairs & carers we had loads of room & the view was excellent. We were in the corner between our own fans.

    The toilets were also in the corner, and an accessible one with a ramp.

    The teabar next to the toilets had a very high counter, it looked about 5 ft high, so we never bothered with refreshments.

    Outside the ground was a bar which welcomed away fans & it was accessible but as it was busy we never went further than the doorway. And we didn’t go to the club shop either as we had bought programmes & badges from vendors.

    All the fans were very friendly & helpful, even stopping to see if I wanted help putting the wheelchair in the car and others just congratulating us on the win.