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Football

Arsenal

Premier League
Emirates Stadium
Capacity: 60,161
Hornsey Road
London
N7 7AJ

Disabled supporters contact

Club or stadium contact
 for disabled fans

Jon Dyster
Disability Access Manager

020 7619 5050

Disability Information line on 020 7619 5050 (open Mon-Fri 9.30-5.00)

General ticket office contact

Box Office

0344 277 3625

Accessible ticket contact

Jacquie Pollard
Disability Liaison Officer

020 7619 5050 (open Mon-Fri 9.30am to 5.00pm)

Disabled supporters association

Chairperson

Anne Hyde

01494 786770

Website

Accessibility information

Number of wheelchair user spaces

Actual:
258
There are three accessible viewing areas for wheelchair users on Club Level which are for home supporters only. There is level access via double doors from inside the Club Level bar and restaurant areas. The doors are manually operated and quite heavy (stewards are on hand to assist if required). The Personal Assistant’s seating is located next to the wheelchair users.

There are 8 accessible viewing areas for wheelchair users on the upper tier, all of which are for home supporters except for FA Cup games where the away club takes the increased allocation. The areas are all accessed by ramps and the Personal Assistant’s seating is located next to the wheelchair users.

Accessible viewing areas are located at the back of Lower Tier. There are 11 accessible viewing areas for home supporters who are wheelchair users and 2 areas for visiting wheelchair users. The areas are all accessed via ramps (stewards are on hand to assist, if required). Please note that in some areas the Personal Assistant will be sat behind the wheelchair user. In most areas the Personal Assistant is sat beside the wheelchair user.

Number of easy access and amenity seats

Actual:
258
Seating for Easy Access and Ambulant Disabled supporters is generally located in the rows immediately in front of the Lower Tier and Upper Tier wheelchair accessible viewing areas as this means that supporters have level access from the concourse and one or two steps down to their seats. Also, on request, and subject to availability, partially sighted and ambulant disabled supporters can sometimes be allocated adjacent Personal Assistant seats on the Lower Tier wheelchair accessible viewing areas

Number of accessible toilets

Actual:
37
There are 37 accessible toilets located inside the stadium. All are fitted with RADAR locks and all supervising stewards hold RADAR keys in case a supporter with an access requirement is not in possession of a key. All the accessible toilets are unisex and the toilet doors all open outwards. The wash hand basins all have lever type mixer taps. The accessible toilets are also fitted with appropriate height mirrors, hand dryers and coat hooks and pull cord emergency alarms. The Changing Places Toilet (CPT) is in Block 48 on Club Level. It is available to any supporter with access requirements in the stadium on a match day or a non-match day and it is fitted with a RADAR lock. On a match day, supporter with access requirements not on Club Level wanting to use the CPT facility should contact the Disability Liaison Team (DLT) via any steward and a member of the DLT will come and escort you. Visiting supporters requiring to use the Changing Places Toilet at Emirates Stadium please contact your club’s Disability Liaison or Access Officer, prior to attending the stadium. Please note that slings are not provided by the club.

Audio commentary

The Disability Liaison Team provides an Audio Description Commentary Service at every home game at Emirates Stadium for Blind and partially sighted supporters (including visiting supporters). Season ticket holders keep their receivers and headsets on a seasonal loan, these are then returned at the end of the season so they can be serviced. Match ticket holders are handed the equipment before the game, and it is then collected afterwards. This service is complimentary.

Sensory room

Arsenal welcomes families to our Sensory Room. A specially designed space for children with sensory processing issues and/or increased anxiety to attend a match in a calm environment at Emirates Stadium. The Sensory Room is open for every game at Emirates Stadium. Each group size is limited to a maximum of 6 people. Please note may be unable to accommodate on a match day due to availability of space in the room.

For further information on the Sensory Room contact either the Disability Liaison Team by email disability@arsenal.co.uk or Luke Howard Community Dept Disability Officer lhoward@arsenal.co.uk

Accessible services + information

Assistance dogs

For Assistance Dog users, the stadium provides a dog toilet area. The Assistance Dog toilet facility is located just outside the stadium on the podium opposite Turnstile Block E. Facility is fitted with a RADAR lock.  

Hearing loops

At the Match Day Box Office is located on Hornsey Road, there are audio frequency induction hearing loops fitted for hearing impaired supporters.

Club shop

The Armoury Store is located at the southern end of the stadium on Hornsey Road next to the Match Day Box Office.There is level access into the store via double glass . The All-Arsenal Store is located on Drayton Park next to the non-match day box office. There is level access into the store through double glass doors. Part of the store is at a lower level which can be reached via a short flight of stairs or a platform lift. The platform lift is kept locked for safety reasons; please ask a member of staff if you want to use it.

Braille and large print provision

The club provides Blind and Partially Sighted Supporters with an audio version of all home match day programmes in the form of a podcast which supporters can be downloaded a few days after each home game or you can subscribe via iTunes.

Accessible lounge

The Disabled Supporters Lounge is open for home and visiting supporters with access requirements, with their Personal Assistants, before every home game at Emirates Stadium, (excluding the Emirates Cup weekend and International Friendlies)

The Lounge is equipped with a large screen TV and there is also free tea and coffee available. An accessible toilet facility is also available.

The Disabled Supporters Lounge is located just inside the Museum Entrance which is outside the stadium in the Northern Triangle Building on podium level opposite turnstile Block E. For supporters with access requirements in the car park, the lounge can be reached through the door marked Disabled Supporters Lounge located at the rear of Orange Car Park 4 then via a lift to the museum entrance.

Food concession stands

There are food and beverage concession kiosks on the Lower and Upper Tiers. All have varied menus of hot and cold fast food as well as hot and cold drinks. All larger concessions have low level counters for wheelchair users.

There are restaurant and bar areas on Club Level. All bar counters have a low-level position for wheelchair users and both the Emirates Lounge and the Champions Lounge areas, which are adjacent to two of the Club Level accessible viewing areas, have drinks tables which are designated for supporters with access requirements during the busy half-time period.

Total number of parking spaces

Over 100 Blue Badge Bays are available in the stadium car park. Half are allocated to season ticket holders and half on a match by match basis including 6 bays for away supporters. For further information email: bluebadgeparking@arsenal.co.uk

How we set targets

We use accepted industry standards to set the club targets. The reference documents include: Accessible Stadia Guide 2003 and Accessible Stadia Supplementary Guidance 2015; Building Regulations Approved Document M, Access to and Use of Buildings; BS 8300, Design of buildings and their approaches to meet the needs of disabled people; Guide to Safety at Sports Grounds (Green Guide); Access for All, UEFA and CAFE Good Practice Guide to Creating an Accessible Stadium and Matchday Experience

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About this page

This information is provided by Arsenal. Level Playing Field (LPF) cannot be held responsible if the service and provision differs from what is stated here.

If you have any queries please contact us.

Updated May 2022

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Fan comments

Comments reflect the views of the fans themselves and do not necessarily reflect the views of LPF.

  • Billy Smith, who attended Numerous
    4 years ago

    Hello, I’d just like to say what a fantastic place the Emirates is for an ambulant disabled like myself. For many years I went to see Dundee United and gave it up because of the disgraceful facilities there. I went to the Emirates one time with my nephew and was completely and utterly blown away by the facilities and how friendly everyone was. I became a purple member after that and for the last 3 years I’ve come down from Scotland to watch 5 or 6 games a year.

  • Howard Cyprien, who attended Arsenal Vs Watford, 02.04.2016
    6 years ago

    Great Stadium, but the lift mamagement for disabled supporters is very poor, as usual we come second, clearly the lift attenants ain’t trained, something needs to be done.

    Howard, London

  • Amy Wilson, who attended vs Everton
    7 years ago

    I have been to the Emirates many times with Everton and it is one of the better grounds for a disabled away supporter to visit.

    Firstly and quiteimportantly for me,the disabled away supporters are satin the away end, so I can easily get toseemy friendsin the concourse prior to the game. Vitally, the view from the raised platform is one of the best from awheelchair area that is locatedat the back row oflowertiers.When fans who are in front of this platform stand up, there is no issues asthe wheelchair users can still see above these standing supporters. The sightlines of the pitch are totallyunobstructed too. Arsenal haveproved thatyou can design a really good raised viewing area from the back ofa stand, certain other clubs need to look at how well this works at the Emirates and replicate this design at their club. You can also get quite a number of wheelchairs and carerson this platform which is great, on Everton’s last visit there in March 2015, there were at least 11 wheelchair supporters in attendance.

    The disabled toilet is located near tothe disabled bays and is very spacious and canonly be accessed via a RADAR key.The stewards are helpful and friendly too.

  • Ryan Beckett, who attended Arsenal vs Hull City AFC 18/10/14
    7 years ago

    Good experience at Arsenal.

    View from the disabled area is good, don’t realise how big the stadium is as disabled area is at the back under the above tier. Not ideal that Carers have to sit behind thewheelchair user. Access to concourse which is good, as not always the case for disabled fans at other stadiums. Disabled toilets located near entrance to the seats.

  • Arsenal Response to Aidan Cosgrave, who attended Arsenal v Swansea
    8 years ago

    The Club has also been contacted by Mr Cosgrave, a full response sent to him directly, and positive communication exchanged thereafter. The Club always welcomes feedback, and will be carrying out a review of the lift lobbies for the remaining 3 matches this season with a view to implementing any changes based on our findings.

  • Aidan Cosgrave, who attended Arsenal v Swansea
    8 years ago

    Poorly trained (or completely dim) lift attendants continue to make the process of getting down to car park level at the end ofa match an unnecessarily frustrating process for disabled supporters on Club level (level 1) – at least that’s been my experience over the last three months in the southwest corner of the ground. After every match the lift car sails by 3, 4, 5 … sometimes as many as 10 times without stopping. I can understand not stopping on the way down if the lift car is full, but please have the intelligence and manners to stop on the way back up!! Getting off Club level is routinely a 20-minute affair, often involving abandoning my father who is a wheelchair user while I have to hunt down a steward to radio through to the lift attendant to ask him/her to stop on our floor. To endure this at the end of every game spoils the enjoyment and shows a lack of respect for disabled supporters.

  • Rubbery, who attended Arsenal V Liverpool FA CUP 16/2/14
    8 years ago

    First visit to the new stadium, as a wheelchair user. First, arrangement of parking within the stadium a bonus, but read the instructions on times to get into the stadium. Finding stadium was easy, and parking free.

    Once inside lifts are there to access upper floors and the stewards all pleasant and quite informative. Once into the main concourse which can get a little hectic but this is nothing unusual, food is always expensive as are the drinks.

    Into the viewing area, spaces are good and although most fans stand this was not a problem as the view was uninterupted for a change, again the stewards had been excellent. Radar key for toilets if you have not got one ask the nearest steward.

    Exiting the stadium is easy as well, but you are held back for the crowds to disperse, be prepared to have an extended journey time as the local roads are horrifically crowded and adds about an hour onto your journey getting back to the M1.

    That said the visit to the stadium was excellent, but they still do not give wheelchair supporters the correct numbers of wheelchair spaces for League games that they should.

  • Colin Draper, who attended Hull City visting Supporter
    8 years ago

    The view and parking at Arsenal is very good, the ramp up to Arsenals ground is a little on the steep side but once your up it’s fine. Arsenal also have accessible toilets at various places outside the stadium which is very good.

  • Andrew Paterson, who attended Horrible Stewards 15/06/12
    9 years ago

    Attending this season’s FA cup third round tie at the Emirates, I had a better experience parking at the ground than the season before as then they had parked the away support over a mile and a half away from the ground. This year on the way out of the ground, I called the lift and was met by a lift with a a couple of Arsenal supporters and a steward. I was told I would not be allowed into the lift due to rival support and that Arsenal fans had priority and that we would have to wait for all Arsenal fans to leave the stadium before I could get into the lift- Appaling!

  • Ross Hovey, who attended Season Ticket Holder
    13 years ago

    Following previous comments in the year I want to provide an update.

    The DLo team has improved and is now expanded and far more organised.

    The seating area has been raised with safety barriers which are of a suitable height. I also understand they maybe made higher again.

    The only negative element is the misuse of the lifts. Every week one has to wait while quite obviously ignorant able bodied people use the lift over stairs. The stewards seem to have no “empowerment or courage” to explain the priority for disabled supporters.

    Parking is also good at the stadium or in the streets around the ground.

  • Gary Deards, who attended v. Reading - 2008
    13 years ago

    View from away wheelchair platform

  • Gary Deards, who attended v. Reading- 2008
    13 years ago

    The view for disabled away fans in wheelchairs is excellent but not for the carer as they sit behind and the gap is used by stewards/police as a walkthrough.

    Parking can be arranged under the stadium with access via lift. Access from outside the stadium is difficult with a long steep ramp.

    Accessible toilets are satisfactory.

    Catering is expensive and can get very crowded

  • Mr D, who attended Arsenal v Hull
    13 years ago

    Stewards very helpful and polite, ample parking although the ramp up to the stadium is a little on the steep side but not too bad.

    The view for wheelchair supporters is very good but the carers would have to stand as they can not see from their padded seats behind the wheelchair users. Disabled toilets very near with a RADAR key needed although I presume the stewards will carry one with them. Even had toilets round the outside of the stadium.

    If your going to buy a pie, take a straw as you will have to drink it, I got one and it looked as though it had just been defrosted and warmed up in a microwave, it was too soft to pick up but tasted ok.

    All in all a very good stadium.

  • Ross Hovey, who attended Season ticket holder 21/07/08
    13 years ago

    Positives: Best Stadia in the Premier League for wheelchair users and makes Wembley look poor.

    Sufficient lifts to hgher levels

    Spacious Toilets

    Helpful Stewarding

    Good range of refreshments – they are pricey as another person commented, however price has nothing to do with being disabled.

    Negatives The Disability team at Arsenal make lots of mistakes

    The view from raised platform is obstructed during goals and set pieces. During purchase of season ticket it was said this would not happen.

    The lifts get misused and the stewards don’t actually challenge. Every game I encounter around 20 apparently able bodied people who use the lift and show no obvious guilt for not offering me to go ahead of them.