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Football

Aston Villa

Premier League
Villa Park
Capacity: 42,777
Villa Park
Birmingham
B6 6HE

Disabled supporters contact

Club or stadium contact
 for disabled fans

Matt Norris
Disability Access Officer

+44 (0) 333 323 1874

disability@avfc.co.uk

General ticket office contact

Lynne O'Reardon
Head of Ticketing Operations

0121 327 2299

Accessible ticket contact

Matt Norris
Disability Access Officer

+44 (0) 333 323 1874

Disabled supporters association

Aston Villa have two DSAs. Please see notes below for contact information.

See below.

AVDSA, Joanne Mckibbens, chairwoman.avdsa@hotmail.com, 07757084692 ------------------------------------------------------------------------------ AVIDs, Tim Craythorne, tcraythorne.avids@hotmail.co.uk, 01527 894756

Accessibility information

Number of wheelchair user spaces

Actual:
87
Home supporters have 79 spaces for wheelchair users available to them. 8 spaces for wheelchair users can be found in the home section for away supporters. Spaces can be found on an elevated mid tier position for both home and away supporters (the length of the Trinity Road Stand). The area allows all personal assistants to sit alongside with all positions fully covered.

Number of easy access and amenity seats

Actual:
TBC
Places for ambulant disabled supporters can be found in a dedicated area in the home end, or alternatively the club will accommodate individual requests on application to Sheila Maybury.

Number of accessible toilets

Actual:
7
Located within the stands. These all have radar locks and keys are available from stewards.

Audio commentary

Radio commentary is available via headsets. Headsets are provided free of charge - there are 20+ headsets for both home and away supporters. Contact Sheila Maybury for more details.

Accessible services + information

Assistance dogs

Aston Villa do provide facilities for assistance dogs (dog relieving areas).

Hearing loops

The club also has hearing loops available for deaf or hard of hearing supporters.

Club shop

There are low level serving counters in the club shop.

Club hospitality

Aston Villa do have spaces in hospitality and VIP areas for wheelchair users.

Braille and large print provision

Accessible information provided.

Food concession stands

The refreshment facilities have been adapted for both wheelchair users and ambulant disabled fans with full access to all catering outlets. Steward assistance is available if requested.There are low level serving counters at food/drink outlets.

Total number of parking spaces

There are 160 accessible parking spaces for Home Supporters. They are situated on Holte End on site/ Villa Village on site, Yew Tree School and Majestic. 50 places available for away Supporters situated on the Away Coach Car Park Witton Lane (All subject to availability). The area around the ground is hilly with ramps and lifts operating in the stadium. Drop off and Lift passes are available for home and away supporters.

Parking and Lift passes are bookable by calling Sheila Maybury on 0121 326 1518 or Consumer Sales 0333 323 1874 with at least 7 days’ notice.

Travel options

The club offers accessible away travel for fans, Personal Assistants are charged.

How we set targets

We use accepted industry standards to set the club targets. The reference documents include: Accessible Stadia Guide 2003 and Accessible Stadia Supplementary Guidance 2015; Building Regulations Approved Document M, Access to and Use of Buildings; BS 8300, Design of buildings and their approaches to meet the needs of disabled people; Guide to Safety at Sports Grounds (Green Guide); Access for All, UEFA and CAFE Good Practice Guide to Creating an Accessible Stadium and Matchday Experience

Have you got a question, complement or complaint?

Let us know about your matchday experience at Aston Villa to help improve access and inclusion.

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Read comments from other fans

About this page

This information is provided by Aston Villa. Level Playing Field (LPF) cannot be held responsible if the service and provision differs from what is stated here.

If you have any queries please contact us.

Updated August 2019

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Fan comments

Comments reflect the views of the fans themselves and do not necessarily reflect the views of LPF.

  • Nick Hodgkinson, who attended Several
    4 months ago

    When I can get a ticket, everything is good. Good view, helpful stewards, large toilets, nearby parking. The problem is getting a ticket. All home wheelchair spaces are sold to season ticket holders. I can only go if one of the season ticket holders can’t get to a game. I’ve read elsewhere that Villa has only 39% of the recommended number of wheelchair spaces. Which is a bit rubbish. So if we’re playing well, tickets are usually unavailable coz season ticket holders want to go. Poor

  • Bleddyn Hopkins, who attended Aston Villa v Swansea 23 October 2015
    3 years ago

    2nd visit to Villa Park and like the 1st the stewards were helpful and polite and the home supporters were fine. Sadly being on the opposite side of ground to our away suporters makes this my least enjoyable experience in the Premier League.

  • Sheffield United Disabled Supporters Club (SUDS), who attended Villa v Sheffield United (CUP) 4th January 2014
    5 years ago

    What a lovely day out. Although we were sat with the home fans this did not cause any problems. We had stewards behind us all the match in case the home fans were abusive as this sometimes happens apparently. The stewarding was first class. There is a steep slope to the disabled entrance and another slope up to the wheelchair area, needed 2 to push wheelchairs if the person is heavy. Toilets immaculate which is a bonus and steward has the key if you forget yours. The view is excellent as well unless the home fans stand up but we were fortunate as they did not do so. Carers sit beside the wheelchair.

  • Allan Mackillop & Keith Ferguson, who attended Aston Villa v Ipswich Town FA Cup 2012/13
    6 years ago

    Due to there being a SPL winter break Allan & Keith travelled along with some Scottish based Aston Villa fans to see the FA cup tie against Ipswich Town. Allan is a wheelchair user with Keith, who is also disabled, being his PA for the day. The club had arranged a ticket for our friend Neil in the immediate row behind and for all three of us to have access to the Holte Suite which is for the use of season ticket holders only. This was a really nice gesture as the Holte Suite was fully accessible and we were able to have lunch in comfort on a very cold day. Entrance to the Trinity Stand wheelchair area was straightforward and the stewards could not have been more helpful. Toilets and refreshment kiosks were of a high quality and easily accessible. The wheelchair area stretched the whole length of the stand and was very impressive. The view was excellent. You will see from the picture that there was a slight obstruction when people in front stood however during the game everybody remained seated. It was an excellent day and we were very impressed with the accessible facilities

  • Chas Banks, who attended October 2006 v Manchester United
    6 years ago

    Getting There – Easy for most of us I guess. Right in the middle of the country and a few minutes drive from the M6. If you contact the DLO in advance, you can get parking in the grounds of the nearby transport museum. The surface is a bit rough, but it’s close to the ground. Entrance – It’s tough to find without help as it’s hidden from view at the main gate, but the stewards are very helpful and knowledgeable too, which always helps.

    The Viewing Position – You sit half way up the main stand with your helper by your side. Generally speaking the view is excellent, although there are occasional problems with seeing one corner at the far end when people stand up. As you sit behind the home fans, this can cause some issues.

    Price,Toilets & Catering – There are modern, clean disabled toilets all the way along the stand usually a maximum of about 25 yards feet away from the viewing position, You need a Radar key, but if you don’t have one there will be a steward who has one in their pocket. Catering was easy to access for me, with a lowered counter service. The prices are decent and the World famous Balti pie ia on sale! The concourse has TV’s eerywhere, so you can see the goals at half time if there are an to watch! The stewards were excellent, very friendly, the view of the game was very good plus the pies and the beer were brilliant and fairly priced. Always a great day out.

  • Stewart Coniff, who attended Burnley 02/03/2010
    6 years ago

    As it snowed early hours of the day the ground staff had made a good job of clearing snow but on the only ramp for chairs adjacent to the programme kiosk on the Trinity road forecourt it was left on the ramp ? ..the Holte end car park was also very slippy as this hadn’t been done or gritted thank heavens it melted in the bright sunshine during the match.

    The disabled dedicated stewards are a credit to our fine club and the facility to meet them a brilliant idea and we all appreciatte it and feel confident home and away really great people (a slightly different uniform may help them being recognised) as is the newly relocated Avids area in the conservatory of the Holte Hotel .

    We have just had a direct full time line allocated and Shiela tries to please everyone but a little late in the season after the demands of or great cup success i don’t agree with the club’s /Avids away scheme , a ballot system? but overall Randy and the General have listened …but dissapointed that the carer subsidy on disabled coach travel was removed .

  • Carole Billouin, who attended FA Cup: Aston Villa vs Blackburn Rovers
    6 years ago

    My husband is disabled and we have visited Aston Villa on several occasions supporting Blackburn Rovers. An upsetting incident occurred at yesterday’s match. The areas for disabled supporters are in the Trinity Lower stand which is home supporters stand. This usually does not cause any problems as the home supporters/stewards are generally friendly. I needed the toilet, so not wanting to have to push through the throngs of Villa fans to go to the Ladies’ toilet on the concourse, I went to the disabled toilets at the end of the stand. There are two there, both were empty at the time, and no queue. The first incident was that the lock did not show that the toilet was occupied and someone actually opened the door (with their key) whilst I was in there. The second was that the steward told me I was not allowed to use the toilet as I am not disabled. I queried this as I know that personal assistants are not supposed to leave the disabled person on their own and going to the main toilets would have meant queueing and therefore take longer. It is not easy caring for a disabled person 24/7 and attending football matches takes a lot of organisation, a little bit of common sense makes all the difference.