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Football

Aston Villa

Premier League
Villa Park
Capacity: 42,777
Villa Park
Birmingham
B6 6HE

Disabled supporters contact

Club or stadium contact
 for disabled fans

Anthony Richards
Disability Access Officer

+44 (0) 333 323 1874

accessibility@avfc.co.uk

General ticket office contact

Lynne O'Reardon
Head of Ticketing Operations

0121 327 2299

Disabled supporters association

Aston Villa have two DSAs. Please see notes below for contact information.

See below.

AVDSA

Joanne Mckibbens chairwoman.avdsa@hotmail.com 07757084692

AVIDs

Tim Craythorne tcraythorne.avids@hotmail.co.uk 01527 894756

Accessibility information

Stadium map

Stadium map

Number of wheelchair user spaces

Actual:
90
Aston Villa accommodate both home and away supporters who are wheelchair users and their PA’s within the Trinity Road Stand, providing a number of wheelchair bays with PA seating.

There are three accessible entrances available to wheelchair supporters at Villa Park, all of which offer ground level access to wheelchair viewing facilities.

Number of easy access and amenity seats

Actual:
214
Seating for ambulant disabled supporters is located in a variety of areas around Villa Park. Such spaces may benefit from increased leg room, may be close to an entrance/exit or may otherwise be more easily accessible and are considered, by the Club, best suited to ambulant disabled supporters.

Ambulant disabled supporters are advised to contact the Consumer Sales Department at Aston Villa prior to purchasing tickets for fixtures at Villa Park.

Number of accessible toilets

Actual:
15
Toilets which have been adapted specifically for disabled persons are located in the lower tier concourse of the Trinity Road Stand and are in close proximity to the wheelchair bays located in the same stand. The facilities are designed to give visitors independent use and can only be accessed with a Radar Key which can be obtained from any steward patrolling the area.

Audio commentary

Headsets, which feature full audio commentary of matches, will be provided by the Ticket Office to visually impaired supporters upon request. This audio commentary service is provided free of charge.

Sensory room

There are two dedicated sensory rooms located in the North Stand. Sensory rooms provide a calming environment for supporters on the autism spectrum, or those with other similar hidden disabilities to watch a match. Supporters often use these facilities as a gateway into the general seating areas.

These rooms can be booked on a match-by-match basis, subject to availability by contacting Disability Access Officer. Please note that to enable the sensory rooms to be used by as many people who require them as possible, a limit on the number of times this facility can be used in a season may be utilised.

Accessible services + information

Assistance dogs

Aston Villa welcome all disabled supporters using an assistance dog (in line with Guide Dogs for the Blind Association guidelines). Please club know when purchasing tickets, that you will be accompanied by an assistance dog when attending matches. If you would like to ensure that your assistance dog is familiar with Villa Park and its surroundings before a matchday, Aston Villa would be happy to facilitate a pre-match visit. Please contact the Disability Access Officer to make these arrangements.

Hearing loops

Villa Park has permanent induction loops located at the following information points:

North Stand Reception Villa Village Ticket Office Villa Village Shop Trinity Road Ticket Office Trinity Road Stand Reception Security Lodge Trinity Road Press Interview Room

A British Sign Language Interpreter is available in the North Stand Reception on a matchday.

Club shop

The Club’s flagship store “Villa Village”, is located on the North Stand car park next to the ticket office. The store is located on ground level, and has accessible parking bays located adjacent to the entrance. The doors at entrance are push button operated. Our staff would be happy to assist you with any enquiries or to access goods placed at higher levels. Induction loops are fitted and signposted at both payment tills and the shirt lettering counter.

Club hospitality

Aston Villa are able to offer high quality dining experiences in several of our lounges with accessible viewing facilities to match.

Please be aware that not all hospitality suites are fully accessible. It is recommended you to contact the sales team on 0333 323 1982 option 1 or email hospitality@avfc.co.uk as far as possible in advance.

Hospitality suites and packages are booked on a first-come first-served basis. The capacity of wheelchair users the club can accommodate within each stand at Villa Park is governed by the number of wheelchair users they can safely evacuate in the event of an emergency.

Headsets, which feature full audio commentary of matches, can be provided for visually impaired supporters upon request. This audio commentary service is provided free of charge. For details in advance of your visit, please contact Disability Access Officer.

Menus in alternative formats are available upon request with prior notice given to the hospitality sales team.

Braille and large print provision

Menus in alternative formats are available upon request with prior notice given.

Food concession stands

A number of snack/beverage kiosks with low level counters are located in concourses throughout the lower tier of the Trinity Road Stand and are within easy access of the wheelchair bays which are situated on the same level.

Total number of parking spaces

Due to the limited number of stadium car parking spaces available to supporters on match days, the Club is unfortunately unable to offer stadium car parking to every Blue Badge holder. However, the Club endeavours to fulfil the needs of disabled drivers and passengers and will sell stadium car parking to Blue Badge holders subject to availability. Passes are available to purchase on a match-by-match or seasonal basis. Car parking spaces for disabled supporters are situated in the Holte End and North Stand car parks at Villa Park and the away supporters’ coach park, which is situated directly across the road from Villa Park.

Travel options

The club offers accessible away travel for fans, personal assistants are charged.

This page was reviewed and updated by Level Playing Field staff and the club on 30 May 2022.

How we set targets

We use accepted industry standards to set the club targets. The reference documents include: Accessible Stadia Guide 2003 and Accessible Stadia Supplementary Guidance 2015; Building Regulations Approved Document M, Access to and Use of Buildings; BS 8300, Design of buildings and their approaches to meet the needs of disabled people; Guide to Safety at Sports Grounds (Green Guide); Access for All, UEFA and CAFE Good Practice Guide to Creating an Accessible Stadium and Matchday Experience

Have you got a question, complement or complaint?

Let us know about your matchday experience at Aston Villa to help improve access and inclusion.

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Read comments from other fans

About this page

This information is provided by Aston Villa. Level Playing Field (LPF) cannot be held responsible if the service and provision differs from what is stated here.

If you have any queries please contact us.

Updated June 2022

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Fan comments

Comments reflect the views of the fans themselves and do not necessarily reflect the views of LPF.

  • gary lockerby, who attended aston villa v spurs
    2 years ago

    Having attended yesterday’s, 16/02/20, villa v spurs, how appalling the experience was for away fans. From no hand rail on the vomitory steps up to our seats, should be level access, to the appalling view from our front row seats. A constant stream of spectators in front of you so having to sit you don’t see ANY of the game. A COMPLETE WASTE OF TIME

  • Colin Cheeseman, who attended EVERTON v Villa at villa park
    2 years ago

    Sorry to say but this is not a nice stadium to vist for wheelchair users as sat with villa fans all around you telling you to shut up putting v signs and other insanities, fair play the stewards were there to help, but come on! 8 wheelchair spaces in with the home fans is just not good enough. I thought it was very hostile think they need too sort this out and put wheelchair spaces for aways supporters with the away fans worst ground I have been too with my disabled son in the prem sorry had to put this comment but thought it need to be address thank you to all concerned

  • Nick Hodgkinson, who attended Several
    3 years ago

    When I can get a ticket, everything is good. Good view, helpful stewards, large toilets, nearby parking. The problem is getting a ticket. All home wheelchair spaces are sold to season ticket holders. I can only go if one of the season ticket holders can’t get to a game. I’ve read elsewhere that Villa has only 39% of the recommended number of wheelchair spaces. Which is a bit rubbish. So if we’re playing well, tickets are usually unavailable coz season ticket holders want to go. Poor

  • Bleddyn Hopkins, who attended Aston Villa v Swansea 23 October 2015
    6 years ago

    2nd visit to Villa Park and like the 1st the stewards were helpful and polite and the home supporters were fine. Sadly being on the opposite side of ground to our away suporters makes this my least enjoyable experience in the Premier League.

  • Sheffield United Disabled Supporters Club (SUDS), who attended Villa v Sheffield United (CUP) 4th January 2014
    8 years ago

    What a lovely day out. Although we were sat with the home fans this did not cause any problems. We had stewards behind us all the match in case the home fans were abusive as this sometimes happens apparently. The stewarding was first class. There is a steep slope to the disabled entrance and another slope up to the wheelchair area, needed 2 to push wheelchairs if the person is heavy. Toilets immaculate which is a bonus and steward has the key if you forget yours. The view is excellent as well unless the home fans stand up but we were fortunate as they did not do so. Carers sit beside the wheelchair.

  • Allan Mackillop & Keith Ferguson, who attended Aston Villa v Ipswich Town FA Cup 2012/13
    9 years ago

    Due to there being a SPL winter break Allan & Keith travelled along with some Scottish based Aston Villa fans to see the FA cup tie against Ipswich Town. Allan is a wheelchair user with Keith, who is also disabled, being his PA for the day. The club had arranged a ticket for our friend Neil in the immediate row behind and for all three of us to have access to the Holte Suite which is for the use of season ticket holders only. This was a really nice gesture as the Holte Suite was fully accessible and we were able to have lunch in comfort on a very cold day. Entrance to the Trinity Stand wheelchair area was straightforward and the stewards could not have been more helpful. Toilets and refreshment kiosks were of a high quality and easily accessible. The wheelchair area stretched the whole length of the stand and was very impressive. The view was excellent. You will see from the picture that there was a slight obstruction when people in front stood however during the game everybody remained seated. It was an excellent day and we were very impressed with the accessible facilities

  • Chas Banks, who attended October 2006 v Manchester United
    9 years ago

    Getting There – Easy for most of us I guess. Right in the middle of the country and a few minutes drive from the M6. If you contact the DLO in advance, you can get parking in the grounds of the nearby transport museum. The surface is a bit rough, but it’s close to the ground. Entrance – It’s tough to find without help as it’s hidden from view at the main gate, but the stewards are very helpful and knowledgeable too, which always helps.

    The Viewing Position – You sit half way up the main stand with your helper by your side. Generally speaking the view is excellent, although there are occasional problems with seeing one corner at the far end when people stand up. As you sit behind the home fans, this can cause some issues.

    Price,Toilets & Catering – There are modern, clean disabled toilets all the way along the stand usually a maximum of about 25 yards feet away from the viewing position, You need a Radar key, but if you don’t have one there will be a steward who has one in their pocket. Catering was easy to access for me, with a lowered counter service. The prices are decent and the World famous Balti pie ia on sale! The concourse has TV’s eerywhere, so you can see the goals at half time if there are an to watch! The stewards were excellent, very friendly, the view of the game was very good plus the pies and the beer were brilliant and fairly priced. Always a great day out.

  • Stewart Coniff, who attended Burnley 02/03/2010
    9 years ago

    As it snowed early hours of the day the ground staff had made a good job of clearing snow but on the only ramp for chairs adjacent to the programme kiosk on the Trinity road forecourt it was left on the ramp ? ..the Holte end car park was also very slippy as this hadn’t been done or gritted thank heavens it melted in the bright sunshine during the match.

    The disabled dedicated stewards are a credit to our fine club and the facility to meet them a brilliant idea and we all appreciatte it and feel confident home and away really great people (a slightly different uniform may help them being recognised) as is the newly relocated Avids area in the conservatory of the Holte Hotel .

    We have just had a direct full time line allocated and Shiela tries to please everyone but a little late in the season after the demands of or great cup success i don’t agree with the club’s /Avids away scheme , a ballot system? but overall Randy and the General have listened …but dissapointed that the carer subsidy on disabled coach travel was removed .

  • Carole Billouin, who attended FA Cup: Aston Villa vs Blackburn Rovers
    9 years ago

    My husband is disabled and we have visited Aston Villa on several occasions supporting Blackburn Rovers. An upsetting incident occurred at yesterday’s match. The areas for disabled supporters are in the Trinity Lower stand which is home supporters stand. This usually does not cause any problems as the home supporters/stewards are generally friendly. I needed the toilet, so not wanting to have to push through the throngs of Villa fans to go to the Ladies’ toilet on the concourse, I went to the disabled toilets at the end of the stand. There are two there, both were empty at the time, and no queue. The first incident was that the lock did not show that the toilet was occupied and someone actually opened the door (with their key) whilst I was in there. The second was that the steward told me I was not allowed to use the toilet as I am not disabled. I queried this as I know that personal assistants are not supposed to leave the disabled person on their own and going to the main toilets would have meant queueing and therefore take longer. It is not easy caring for a disabled person 24/7 and attending football matches takes a lot of organisation, a little bit of common sense makes all the difference.