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Football

Birmingham City

Championship
St Andrew's Trillion Trophy Stadium
Capacity: 29,805
St Andrew's Trillion Trophy Stadium
Cattell Road
Birmingham
B9 4RL

Disabled supporters contact

Club or stadium contact
 for disabled fans

Aamir Javaid
Ticket Office Manager (DLO - Simon Hall)

0121 772 0101 Option 2

General ticket office contact

Aamir Javaid
Ticket Office Manager

0844 557 1875

Accessible ticket contact

Aamir Javaid
Ticket Office Manager

0121 772 0101 Option 2

Information on ticketing can be found on the Birmingham City website.

The main Birmingham City ticket office is based at St. Andrew's on the Kop side of the ground.

Tickets are available on the day of the game but Birmingham City advise that you purchase in advance to avoid queuing by clicking HERE https://www.eticketing.co.uk/bcfc/default.aspx, calling 0844 557 1875 option 2 or by visiting St. Andrew's Stadium.

Birmingham city have now opened a dedicated customer enquires and disabled access window, this is window 7 at the Kop Ticket Office.

Accessibility information

Number of wheelchair user spaces

Actual:
88
Home: 67 Away: 21.

Home w/c user spaces located in all stands.

Away w/c users spaces located in Gill Merrick Stand.

Number of easy access and amenity seats

Actual:
1000
There are approx 1000 easy access and amenity seats, situated in Kop Stand, Tilton Road Stand & Paddock area. The club do offer ambulant, blind or partially sighted supporters an option to sit in the disability area which is designated for anyone who has a disability. This area has no steps to access. As well as this they also offer disabled fans the chance to sit anywhere in the ground. Rest areas not provided in concourses.

Number of accessible toilets

Actual:
14
Located a short distance from seating area in stadium.

Audio commentary

Match commentaries, provided by local hospital radio are available via headsets from reception. A limited number of headsets are available on request (Home:5 Away:5) (please book in advance with BCFC reception before matchday). Please return the headsets to the Kop Reception on the same day.

Accessible services + information

Assistance dogs

Water bowls are available for assistance dogs and seats are located with extra room to accommodate them.

The concourses do not have rest areas included.

Hearing loops

The club have hearing loops located within the ticket office and Kop reception as well as a big screen to relay messages to Deaf and hard of hearing fans in the ground. 

Club shop

The club shop is accessible for all fans but does not have a low level serving counter. The member of staff from the Superstore will be available to assist any disabled supporters or those with access needs to ensure that they have a great experience.

Braille and large print provision

Disabled supporter information provided.

Food concession stands

Accessible catering facilities i.e. low level serving counters at kiosks available.

Total number of parking spaces

Home: 15 Away: 5.

There is a club car park with 16 accessible parking spaces allocated to season ticket holders and 5 spaces designated for away fans which require pre-booking. Roads around the ground are closed off on matchdays.

Accessible parking bays are located a short distance from the turnstiles.

To request a disabled away parking spot please contact Aamir Javaid by email aamir.javaid@bcfc.com or by phone on 0121 772 0101 option 2.

Travel options

Drop off facilities are available.

Away Travel

The club offers accessible travel to away games with PAs going free of charge.

How we set targets

We use accepted industry standards to set the club targets. The reference documents include: Accessible Stadia Guide 2003 and Accessible Stadia Supplementary Guidance 2015; Building Regulations Approved Document M, Access to and Use of Buildings; BS 8300, Design of buildings and their approaches to meet the needs of disabled people; Guide to Safety at Sports Grounds (Green Guide); Access for All, UEFA and CAFE Good Practice Guide to Creating an Accessible Stadium and Matchday Experience

Have you got a question, complement or complaint?

Let us know about your matchday experience at Birmingham City to help improve access and inclusion.

Leave a comment

Read comments from other fans

About this page

This information is provided by Birmingham City. Level Playing Field (LPF) cannot be held responsible if the service and provision differs from what is stated here.

If you have any queries please contact us.

Updated August 2019

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Fan comments

Comments reflect the views of the fans themselves and do not necessarily reflect the views of LPF.

  • Sheffield United Disabled Supporters Club, who attended Birmingham v SUFC 21/04/2018
    1 year ago

    The coach park is conveniently outside the away end then you have to go through a line of stewards who check bags etc take bottle tops off etc.

    Its then a long walk down a steep slope and along the length of the stand to the lift to go to the elevated wheelchair area which is at the other end of the stand enroute through the home fans.

    Once in there it was obvious that it would be cramped as there were 6 wheelchairs due in. Once the 6 were in place the carers could not sit in the carer seats as if they did they would not see the game at all. To top it all carer seat that I was sold no 21 row 14 was missing altogether. The area is lined out for 8 but only 6 can get in.

    The toilet is just round from the area and is clean.

    There is a hostess service at half time which is nice.

    On leaving the area the way out is not marked and you have to go through home fans area and 2 doors to get to the lift which makes it difficult to find. The lift only takes 1 at a time. You then have to negotiate the steep slope to the coach park.

    There is also a wheelchair area pitchside but the carer have to sit behind the rail not beside the wheelchairs. Not good if you need to assist the person you are caring for.

  • J&J, who attended 28/12/15
    3 years ago

    Our second trip to St Andrews as away fans, the first being about 6 years ago. As then we travelled with our Club’s official away travel and were parked very conveniently at the away fans entrance. Nearby is a large retail park and around the ground are numerous “burger vans”, one I noticed was advertising a hot drink and foot long hot dog for £3.

    In front of the away fans entrance we were met with a line of stewards who thoroughly searched all our bags. All tops from our drinks bottles (including water) had to be removed to be allowed into the ground. The entrance for away wheelchair fans is through a gate to the left of the away fans turnstyles.

    Facilities in the Ground for Away Wheelchair Fans

    Viewing Areas

    The previous wheelchair spaces at pitch level seem to have disappeared, leaving the only spaces for away wheelchair fans about mid-height in the away stand as per Gary Deard’s photo from 2008 with carer seats alongside, room for about 6 wheelchair users (possibly more). Excellent view, with seats all around, you very much feel part of the away crowd. The downside is that it is a pretty long journey to get there! This starts with a steep downhill upon entering the Ground, at the bottom of which we were met by a steward who then walked with us to the other end of the stand, up in a lift and back the length of the stand to come out to the raised platform. If this journey sounds as if it would present problems for you I would ring the Club beforehand to request help.

    Refreshments

    The steward who showed us to our seat asked us what free drink we would like and he brought these to us just before half-time. Much appreciated, particularly as the refreshment area was not difficult to get to, albeit crowded.

    Accessible Toilets

    On the left just prior to the raised viewing area. Large, left hand transfer. Clean. Hot water. Handwash and hand towels.

    Headset Commentaries for Visually Impaired Fans

    Birmingham FC’s web site states that commentaries are available from Reception for a £5 deposit. I emailed reception and within one working day they emailed back to confirm a steward would be able to supply my husband with a headset without a deposit and without us having to find Reception. This happened. My husband said the commentary was helpful and unbiased. He was particularly pleased to have for the first time (he has had commentaries at many grounds) a female commentator.

    Attitude of Club Officials

    All the stewards we met were helpful and friendly.

    After the Match

    Escorted back to the car park and the official travel were given a police escort from the Ground. Traffic in Birmingham heavy as you would expect but no excessive queues.

    Will We go Again?

    Would happily go to St Andrews again.

  • Lin, who attended Wolves
    6 years ago

    Attended match with a group of ambulant disabled supporters with learning disability and one with limited mobility and their helpers. We were seated on the front row and had a good view although had to negotiate with the stewards who initially stood right in front of us! Stewards were very attentive and freindly.

  • Carol Watts, who attended Aston Villa FC 07/12/10
    8 years ago

    My good Villa friend Wend is severly disabled, and a wheelchair user. Wednesday night at St Andrews she had to be carried down stairs by stewards because the lift broke. The disabled toilets were smashed up so she had to use the mens. She was a few seats away from being hit by a flare. This has made me cry, a true and loyal Villa fan being treated like a third class citizen

  • Rubbery, who attended Birmingham v Liverpool 05/04/2010
    9 years ago

    First visit to St.Andrews, Ground easily found when travelling from the south Coventry road, Disabled parking free and in the same car park as visiting coaches, Main car park attendant wasn’t aware of this so go staraight to visitors car park. Entry to ground through big gates for all fans so no problem, Large ramp down to entrence into stadium can be a bit of a push back up hill on way out.

    I was in raised area, even though the LFC fans stood up still had an unobstructed view so this was a plus. Had to be taken there via a lift in the home section. I could see the pitch side wheelchair position ,looked a little crowded in front of them, as all the photographers were seated in front but can’t say what the view was like.

    No free drink or pies for us I wonder why. Toilet ok once the none disabled stopped using them. Stewards very helpful and keen to assist all in all not a bad day other than the result.

    Would return again with no worries almost perfect other than the pitch side spaces.

  • Swanny, who attended Prem League B'Ham vTHFC 08/02/2010
    9 years ago

    Very well looked after, stewards friendly and we recieved a voucher for a FREE hot drink and pie at halftime, a nice gesture on a bitterly cold day. Disabled toilets had easy access and a very pleasurable experience. Looking forward to returning next season.

  • Gary Deards, who attended v. Reading - 2008
    11 years ago

    View from elevated position – away wheelchair section

  • Gary Deards, who attended v. Reading - 2008
    11 years ago

    Pitchside positions – away fans in wheelchair view