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Football

Bolton Wanderers

League 1
Macron Stadium
Capacity: 28,018
Club website
Macron Stadium
Burnden Way
Lostock
Bolton
BL6 6JW
Access Statement
All clubs + venues

Disabled supporters contact

Club or stadium contact
 for disabled fans

Daniel Scott
Disability Liaison Officer

01204 763 652

General ticket office contact

Daniel Scott
Disability Liaison Officer

01204 763 652

Disabled supporters association

Chairperson

Gerard Howell

07905 615 008

Accessibility information

Number of wheelchair user spaces

Actual:
75
Home: 30 Away min. 10.

Tickets for disabled supporters are available in both the North Stand Lower and the West Stand Lower tier. It is also possible to watch the matches behind glass in the Duke of Lancaster's Regiment Suite, situated on Level 2 of the stadium, in between the North and East stand.

Away w/c user bays situated South stand with away supporters.

Number of easy access and amenity seats

Actual:
158

Number of accessible toilets

Actual:
4
Accessible toilets are no further away than 15 yards from the stands.

Audio commentary

Match Commentary is available via an audio loop for up to 25 blind and partially sighted fans at the ground. Headsets (Home:12 Away:12) can be requested in advance of the fixture or by requesting one from a steward once inside the stadium. These can only be accessed in the North and South stand lower tiers. Return to nearest steward after game.

Accessible services + information

Assistance dogs

Bolton Wanderers do provide facilities for assistance dogs.

Hearing loops

A mini-com and a loop system are situated in Bolton Central.

Club shop

There are low level serving counters in the club shop.

Club hospitality

Bolton Wanderers do have spaces in hospitality and VIP areas for away wheelchair users.

Braille and large print provision

Spaces are available for w/c users in hospitality and VIP areas.

Food concession stands

Stewards can provide assistance helping you in and out of the stadium, purchasing refreshments, safe evacuation and escorting to and from the toilets and kiosks.

Total number of parking spaces

Home: 100 Away: 50.

There are 100 car parking spaces for Home disabled supporters.

There are 50 car parking spaces for Away disabled supporters. These are issued on a first come first served basis and charged at £7 per car.

They are 50 yards from the entrance/exit.

Travel options

National Rail have published links to the nearest stations to sporting venues including Bolton Wanderers see here for more information.
Drop off points for home supporters are at the front of the stadium and away supporters can be dropped off at the visitor’s car park. Accessible Away travel available for home fans.

How we set targets

We use accepted industry standards to set the club targets. The reference documents include: Accessible Stadia Guide 2003 and Accessible Stadia Supplementary Guidance 2015; Building Regulations Approved Document M, Access to and Use of Buildings; BS 8300, Design of buildings and their approaches to meet the needs of disabled people; Guide to Safety at Sports Grounds (Green Guide); Access for All, UEFA and CAFE Good Practice Guide to Creating an Accessible Stadium and Matchday Experience

Have you got a question, complement or complaint?

Let us know about your matchday experience at Bolton Wanderers to help improve access and inclusion.

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Read comments from other fans

About this page

This information is provided by Bolton Wanderers. Level Playing Field (LPF) cannot be held responsible if the service and provision differs from what is stated here.

If you have any queries please contact us.

Updated September 2019

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Fan comments

Comments reflect the views of the fans themselves and do not necessarily reflect the views of LPF.

  • Jo & Jeff Newall, who attended 16/11/2019
    2 months ago

    I am a powerchair user and my husband is severely visually impaired. This was our first visit as away fans to the University of Bolton Stadium. We travelled to the ground in an accessible mini bus that is part of our Club’s official away travel.

    Entry into the Stadium
    Very convenient for getting to, just off the motorway and immediately visible. Don’t turn left in front of the stadium if you want the away end but carry straight on and the away end is signposted. We were able to park outside the away end entrance, large flat car park (no free parking for Blue Badge holders). We went in through a large gate just at the side of the away turn styles and went straight ahead to the inside of the stadium. There is a large retail park next to the stadium with a very large supermarket, eating places etc.

    Wheelchair Viewing Area
    We were sat pitch side behind the goal but were very impressed that it was a raised area and although we were sat in front of our fans and could turn round and talk to them, they were completely separated from us so they couldn’t stand in front of us or push into us at any time during the game as can happen at some locations. This arrangement also meant that we were not in any crowd getting out of the stadium at the end. The area where we were sat was sufficiently wide for two wheelchair users to pass without any problems and rather than having fixed carer seating it was foldable seats which could be placed any where you wanted them. We were behind the practice goal but there was a very high net behind it also, so we felt safer during the warm up than we usually do. Excellent view and no problem with people walking in front of us during the match.

    Accessible Loo
    Single loo on your right which you passed on the way into the stadium. No problems with size, clean, with hot water etc.

    Stewards
    Very friendly. We were greeted at the gate and escorted to our viewing area, as well as being given all relevant information about where things were that we might need and how to summon help if we needed that at any time. When I went to the loo, a steward opened the door for me and came to help when I was leaving rather than standing watching me struggle as happens all too often at grounds.

    Refreshments
    We always take our own so can’t comment on this, access to the refreshment area was close to the accessible loo.

    Commentary for Visually Impaired Fans
    Available but unfortunately we were told it was not working on the day of our visit. Unlike at most grounds you do not need to pre-book but simply ask a steward when you arrive.

    Overall
    Excellent. No hassle, as it should be. Definitely a good stadium for away wheelchair fans to visit. If you are someone who is nervous about going to away games, Bolton is definitely one for you in my experience of visiting around 60 grounds in the past 10 years.

  • Heather Whitehead, who attended 6/1/2018
    2 years ago

    Been to Bolton lots of times, always looked after very well. Wheelchair users are behind the goal at pitch level, got to keep your wits about you when teams are warming up and throughout the game as we are sitting ducks for the ball. The one and only toilet is on a slope hard to get in if you have a manual wheelchair, the toilet is a disgrace, mucky and cobwebs, looks like it’s not been cleaned, painted in years, no handtowels either that was before the game.

  • David Johnston , who attended Bolton v Middlesborough
    2 years ago

    Yesterday I attended the Macron stadium with my parents to watch Middlesborough away at Bolton, I am a wheelchair user, but our original seats meant I would have to leave my wheelchair at the bottom of the south stand and climb up the steps to get to my seat. However a female steward at the south stand let me stay in my wheelchair at the bottom of the stand with my parents.

    This meant I had a great view of the game, especially in the second half when Middlesborough scored two goals, had I stayed in my original seat.I would not have be able to see the goals as I am a small person and the away fans would have been standing up.

    I would like to say thank you to the stewards at the stadium for being accommodating and letting me stay in my wheelchair.