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Men’s Football

Brighton & Hove Albion

Premier League
Amex Stadium
Capacity: 30,666
American Express Community Stadium
Village Way
Falmer
Brighton
BN1 9BL

Disabled supporters contact

Club or stadium contact
 for disabled fans

Millie Crowhurst
Supporter Services / Disability Liaison Officer

01273 668855 - option 1

General ticket office contact

Supporter Services

01273 668855 – option 1

Accessible ticket contact

Millie Crowhurst
Supporter Services / Disability Liaison Officer

01273 668855 - option 1

Accessibility information

Stadium map

Stadium map

Number of wheelchair user spaces

Actual:
221
The stadium has 221 wheelchair spaces in a variety of locations around the stadium of which 185 wheelchair spaces are in general admission.

This includes pitch side and on raised platforms which gives wheelchair users a choice of different prices and views.

There are wheelchair spaces in the North Stand, East Lower, East Upper, South Stand (home and visiting supporters), S2A, West Lower and the West Middle Tier. Hospitality boxes also have one wheelchair space each.

There are a minimum of 17 spaces in the visitors’ stand, all of which are on a raised platform (the overall number does depend on the size of the away allocation taken).

Please note that the West Upper Tier is not accessible via a lift.

Number of easy access and amenity seats

Actual:
727
There are in excess of 727 easy access seats. These are located in all stands excluding the West Upper Tier.

Supporters should contact Supporter Services if they require to sit in an ambulant seat – the club must make an amendment on the ticketing account to ensure supporters can purchase ambulant seating online.

01273 668855 – option 1 (Supporter Services/General Admission Ticketing) supporter.services@brightonandhovealbion.com

Number of accessible toilets

Actual:
37
Home: 34 Away: 3

There are 37 accessible toilets in the stadium and one Changing Places facility.

These are found in the concourses, lounges, hospitality areas and Dick’s Bar.

There are 52 larger cubicle accessible toilets which are in every stand and on every concourse.

Changing places facility

Actual:
1
Target:
1
1 Changing Places facility located in E2A. The changing places facility measures 6.16m x 2.56m and is located in the East stand. The facilities are as follows:

Bench - Height Adjustable, Adult Sized, Free Standing

Hoist - Ceiling

Peninsular Toilet

Non Slip Floor

Shower

Curtain for privacy

Emergency Alarm

Paper Roll

Audio commentary

Audio description commentary is available to supporters via the use of a receiver and headset.

Equipment can be signed out from ticket office window 1. must be returned in the same condition as it was when signed out.

Sensory room

Supporters can book their place in the Inclusion Room.

Since gaining promotion to the Premier League, the club has been concentrating its efforts on further developing the stadium's accessibility – one aspect of these developments has been the Inclusion Room.

This is a safe and reassuring space where supporters who may struggle to sit within the main stands, can enjoy football.

Fans of any age, of any disability are welcome to use the room with the youngest to date being five and the oldest touching 90.

The club have hosted people with dementia, Alzheimer’s, autism, mental health, epilepsy, ADHD, wheelchairs users. That’s why it’s called an inclusion room and not a sensory room – which caters more for autism and sensory needs.

The room is made up of three areas. The back is a quiet safe space for people to use, the middle section has more sensory equipment and has a view of the pitch, and for anyone feeling super confident they can sit on the seating deck outside or go between all three areas if needed.

The room is also in close proximity to the club’s changing places facility.

To book the Inclusion Room or for more information, please contact millie.crowhurst@brightonandhovealbion.com

Accessible services + information

Assistance dogs

Assistance dogs welcome but please contact Supporter Services in advance. A dog spending area on the grass bank outside of the East Stand.

Hearing loops

All ticket office windows are fitted with Securicom speech transfer systems with integral induction loops. To prevent interference, the induction loops are utilised in windows one, five and ten, as indicated by induction loop system stickers on the relevant windows.

Club shop

The club superstore is located in the North Stand. It has level access in addition to the following:

• Wide aisles with large spaces between displays

• One till with fitted induction loop system with a microphone

• Large wheelchair accessible changing room

• Staff are available on the shop floor to provide assistance

• Seating is available next to the changing rooms

• Managed queuing system on matchdays

• One till with a dropped counter

Club hospitality

Hospitality boxes have one wheelchair space each.

Braille and large print provision

Large print menus are available at the kiosks on the concourses.

Accessible lounge

All hospitality lounges are accessible. The club have lowered counters at the bars for WC users.

36 WC spaces available in the hospitality areas.

For further information on 1901 Club / Hospitality, please contact the Commercial Team on:

01273 668855 – option 2 or 1901@brightonandhovealbion.com

Food concession stands

Lowered counters are installed at concourse kiosks, along with induction loops.

Total number of parking spaces

Accessible parking must be booked in advance of a matchday.

Seasonal accessible parking is currently sold out and the club are operating a waiting list. Accessible parking is available at a discounted rate of 50% when pre-booked on a match-by-match or seasonal basis.

Please note that a Blue Badge will be requested in advance and should be displayed on matchdays.

Travel options

All ‘park and ride’ and rail services within the designated travel zone, as per the travel guide, are subsidised into the league Matchday ticket price. Along with this, all public transport links to and from the stadium are fully accessible to wheelchair users.

This page was reviewed and updated by Level Playing Field staff and the club on 14 June 2022.

How we set targets

We use accepted industry standards to set the club targets. The reference documents include: Accessible Stadia Guide 2003 and Accessible Stadia Supplementary Guidance 2015; Building Regulations Approved Document M, Access to and Use of Buildings; BS 8300, Design of buildings and their approaches to meet the needs of disabled people; Guide to Safety at Sports Grounds (Green Guide); Access for All, UEFA and CAFE Good Practice Guide to Creating an Accessible Stadium and Matchday Experience

Have you got a question, complement or complaint?

Let us know about your matchday experience at Brighton & Hove Albion to help improve access and inclusion.

Leave a comment

Read comments from other fans

Book your tickets

The club have a hidden disability scheme for supporters who are required to bring in prohibited items to the stadium because of medical needs.

For further information on the hidden disability wristband scheme, please contact the Supporter Services team on:

01273 668855 – option 1 or supporter.services@brightonandhovealbion.com

About this page

This information is provided by Brighton & Hove Albion. Level Playing Field (LPF) cannot be held responsible if the service and provision differs from what is stated here.

If you have any queries please contact us.

Updated June 2022

Have your say

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Fan comments

Comments reflect the views of the fans themselves and do not necessarily reflect the views of LPF.

  • Gordon Bisset, who attended Brighton v Arsenal
    9 months ago

    Very easy step free access via the lift to second tier. Lots of stewards offering any help required

  • Daniel Townley,
    1 year ago

    (Comment below from Bob Whetton)

    “I collapsed outside the stadium and suffered a heart attack – only the brilliant staff brought me back to life with their immediate response.
    This is a key reason why the DSA is so important.
    Brighton have the best approach of any club – I am the seventh life they have saved at their stadium. The relationship they have with the Ambulance Service, A & E, and cardiology is brilliant.
    I didn’t get in the ground so it’s the first game I’ve missed this season but the medics even kept me up to date with the score and final result.”

  • Michael Rose,
    1 year ago

    I went to the BHA v NFFC game last night (for the Brian Clough Vase) and I have to say how impressed I was with the disabled away supporter experience.
    Initially there were well signposted toilets almost as soon as I was on the concourse. The Ale could be better but the food areas had a lowered counter, I assume for wheelchair access.

    Going to the seats it was great to see that even though ‘we’ were in row Y, we were in a further raised section with minimal viewing obstructions. Wheelchair users could go straight to their assigned places. It was nice not to be stuck on the front row behind photographers, TV cameras and the usual endless procession of people who ‘have’ to walk pitch side.
    What was also a good feature was the disabled toilet right behind us meaning ‘we’ didn’t have to fight through the half time crowds.

    Forest, I hope you have taken advice from BHA in regards to the new Peter Taylor stand.

    Brighton, well done. I think it’s safe to say that in my 119 visited grounds that the AMEX visitor experience is probably in the top one. 10/10

  • John Quattromini, who attended All matches
    1 year ago

    Something that appears to be missing from your, and others, perspective so far as disability options available at Premier League Clubs, is the availability of disabled parking. I cannot use public transport and need to have the availability of disabled parking at my Club in order to attend matches. This is so poorly available that, even as a season ticket holder, I have had to miss several matches during each of the last few seasons. My Club claim that they do not have sufficient parking available, although parking is available for able bodied supporters and disabled supporters have to battle to pre-book spaces, if available.
    These are only booked online and are frequently sold out BEFORE the 9am deadline.

  • Heather Whitehead, who attended Huddersfield Town
    5 years ago

    Having been to every game at the Amex that has featured my beloved Huddersfield Town I can honestly say the getting away from the stadium has NOT got any beeter or any quicker. Last season it was on a Tuesday night therefore not as many fans were there so we got away a tad quicker, plus I was on the coach which they do try to get away as soon as possible. Last weekend we booked throught Oliver the DLO officer at BHAFC a disabled space in the university which puts on two mini buses to take to and from the ground, although one of the ramps one of the mini buses didn’t work, so being in my wheelchair I had no option, but to wait for that particular mini bus which was ok going to the stadium as we’d got there early,but after the game we had to wait 45 minutes for the one I required to get back from the drop off at the university. Once out of the ground theres a lift to get you up to the car park, albeit it’s a small one that only fits one wheelchair an a few standing people in and it’s very, very slow. The view inside the stadium is very good from a wheelchair, the stewards are always nice and pleasant an offer a key for the toilet if one has forgotton there’s or haven’t got one. We took our own sandwiches so didn’t need the catering, although my husband went to get a cold drink just after half-time when the queues had gone down.

    Response from Brighton:

    Thank you for your feedback regarding your recent visit to the American Express Community Stadium, we apologise that the visit didn’t meet your expectations and will strive to improve your experience next time around.

    Since receiving your comments we have had a very detailed look into the travel operation for this matchday and would like to make the following response, in an attempt to add some context.

    The visit you made in the 2016/17 season was on a Tuesday and the attendance for this match was 24,166. As we hope you can appreciate, midweek matches come with different challenges to those we face on a weekend, with a lot of the supporters arriving later and leaving more promptly, this can cause services immediately after the match to become very busy. Having said this, we always do our best to ensure supporters can leave as quickly and as safely as possible, as do all football clubs up down the country

    On your most recent visit in 2017/18 the attendance for this particular match was 30,501, which is an increase of 26% compared to the previous season. This increase in attendance will go some way to explaining why you may have been left with the impression that getting away from the stadium had no gotten any quicker. In actual fact, the 45-minute wait to get away from the stadium, even when considering the problems you faced, is well within our average wait times after the match.

    With regard to the faulty bus ramp, your comments were the first time we were made aware of this problem. The university car park is one of our most popular car park sites and this is due in the most part to the shuttle bus services we pay for and rely on to ferry supporters to and from the stadium. To discover that there was a fault, that we were not aware of, was very disappointing and as soon as we read your comments we contacted the travel company responsible. The company in question have since taken full responsibility for the fault and made a formal apology to our travel manager for the inconvenience caused to both sets of supporters.

    It’s disappointing that contact with our club has not been made at any time from yourself in order to raise this concern and for our club to have been able to rectify this on the matchday for you. Ahead of every visiting clubs visit to the American Express Community Stadium we send a visiting supporters guide which provides detailed information on our subsidised travel options available to visiting supporters.

    www.brightonandhovealbion.com/siteassets/pdfs/away-fan-guide-201718-full-july17—final.pdf

    For your next visit, we would still recommend parking in this area, as there is a good choice of other travel options you may not have been aware of. For example, a matter of meters away from the car park you were in, there is a public bus stop that has wheelchair accessible services running straight to the stadium. We would also recommend raising concerns at the time of the incident to one of the staff or stewards who are there to assist supporters on a matchday.

  • J&J, who attended 07/11/2015
    8 years ago

    Our first visit as away fans to the American Express Community Stadium travelling in an accessible mini-bus that is part of our Club’s official travel. A far cry from Brighton’s temporary ground which we had previously visited.

    Access to the Ground

    The stadium is on a steep hill at the side of a dual-carriageway in a Brighton suburb, amongst university buildings. Brighton’s own web site says there are no bars in the immediate area. We passed a large supermarket a few miles before the Stadium but long queue from the carriageway to it. Our mini-bus was parked in the coach park right in front of the lift that takes you down to the external concourse that goes all round the stadium. (Apart from the lift the only other way to enter the stadium at this point is down a very steep, long set of steps. There is a very long ramp further round but I have no idea how you would get to this from the coach park at the away end.) As you exit the lift, the entrance for away wheelchair fans (in the South Stand) is slightly to the left. You enter into a relatively small area under the stand with the entrance to the seating at the far right side.

    Facilities in the Ground for Away Wheelchair Fans

    Viewing Areas

    As you approach the seating area there are spaces for wheelchair users with carer seats either side of the main stairs. I would guess around 9 wheelchair spaces in the format of two carer seats with two adjacent seats either side. The view is excellent looking down the pitch from left of the goal, with the rest of the away fans visible in front of you. The whole area felt very roomy compared to most places and not squashed at all and well under-cover although the wind (given how high up you are) did blow in some rain (it was pouring!). This said, the concrete wall in front of this area is relatively high if you specifically require low level viewing. Very clear score board with digital clock and video screen easily visible and no problems with 3G signal.

    There were many complaints from our fans seated below us that they could not see as the ones in the front were standing. This made it very difficult for any fans in the main block who were unable to stand to watch the game.

    Refreshments

    Row of low counters facing you as you enter the stand. Flooring in this area is specifically non-slip. I noticed they were still selling at the end of the game. I also saw a fish and chip van and a flamed grilled burger van at the front of the stadium (from the away end, walk to the right, around the outside of the stadium).

    Accessible Toilets

    There was a large, clean accessible toilet on right as you approached the viewing areas. Radar key required to open it which the stewards had. Left hand transfer, handwash and hand drier. The biggest problem was that to get hot water you had to turn the tap on so much that the water hit the basin and bounced out, covering you and the floor which quickly turned into a swimming pool and the non-slip flooring in the public area was not extended into here. I feared this was making a potential slip hazard.

    Headset Commentaries for Visually Impaired Fans

    The Club’s web page states that it provides this service but requires 2 forms of ID (one showing a photo and another showing your current address). I emailed supporter.services@bhafc.co.uk to check that a bus pass would be acceptable photograph evidence and received a prompt response from Elliott Batchelor, Brighton’s DLO confirming that it was and we should collect the headset from the Ticket Office. The Ticket Office is at the opposite side of the stadium to the away end and in lashing rain and wind so strong that I was struggling to breath, Elliott quickly agreed with us, that in the future if they are aware before the match of an away fan needing a headset, they will be able to collect it from the South Stand Manager. We also arranged at the end of the game to leave the headset with a steward. (In these instances we always make a note of the steward’s number and email the Club to confirm that the headset was returned, particularly when the steward we left the headset with doesn’t have a clue what they have been given as can often happen.)

    The whole commentary is provided by one person who my husband said was excellent. It was an unbiased, descriptive commentary specifically for visually impaired fans without any chatter. At the beginning the exact location of right and left was given and as well as describing play, the commentator also gave details of what the player being taken off was doing and the expression on a Manager’s face when they were “talking” to one of the officials. All the things that sighted fans notice. We did ask Elliott to pass on my husband’s thanks and feedback to the commentator.

    Attitude of Club Officials

    Our first experience of stewards at Brighton was when we asked directions to the Ticket Office and they told us it didn’t matter which way we set off as it was the same distance either way. This is incorrect. Turning left is a much longer journey and involves the use of one of the longest ramps I have ever encountered. When my husband, white-cane in hand, asked a subsequent steward for directions – they responded “See over there …” back came the reply from my husband, “no actually!” We then witnessed the stewards in the South Stand failing to deal with the problem of many fans being unable to see the match because others in front of them were insisting on standing. Stewards blamed the fans but were not prepared to deal with the problem. Overall, therefore, not impressed by the stewards at Brighton.

    After the Match

    As others have commented, the one lift for all the people who need it at the end means there was a queue but we didn’t think the wait was too long. No queue to leave the bus park and we were quickly away.

    Will We go Again?

    Yes, impressive new stadium that has good facilities for disabled fans but it seems the stewards let it down.

  • Stephen Kelly, who attended Brighton v Charlton (Tuesday, 2nd April 2013)
    10 years ago

    I found the American Express Community stadium very welcoming, the staff very helpful; not just decent home fans, but very, very nice home fans who would do anything to help visitors in a wheelchair. A stadium I wouldn’t hesitate going back to, andthe stewarding was first class. I didn’t have to go to the food kiosk as I was shown to the bar/restaurant they have there by one ofthe home supporters. I wasn’t the only Charlton supporter in a wheelchair, and I think I speak on behalf of all the wheelchair supporters who were there when I say they couldn’t do enough for us and they were absolutely brilliant, and I have already asked Charlton for a ticket for next season. And they have said yes!

  • Cath Dyer, who attended Brighton FC - Andrea Orlandi deserves some credit.
    11 years ago

    Our deaf daughter met him loads during his time in Swansea, and he would always stop and “chat” with her, even reversing his car back once to see her. When he moved to Brighton, she sent him a good luck card, and he in return sent her a Brighton shirt.

    Recently, we travelled to Cardiff to see Brighton playing, and Orlandi had kindly organised complimentary tickets for us. He met us after the match, and we had photos with him.

    I contacted their programme editor, and had a short piece put in the programme, but just feel that he deserves to be recognised for this.

  • Davey Drape, who attended v Newcastle in FA cup
    11 years ago

    Great friendly stewards, policeand staff inside and outside the stadium. I was generally impressed with the stadium but noticed (like the new wembley) the steps sloped down gradually, so well thought out. I certainly noticed the difference. I had ambulant and PA ticket.

  • Gary Deards, who attended Brighton v Reading 10/04/2012
    11 years ago

    I was looking forward to my visit to the new Amex stadium but unfortuna0tely my view of the game was restricted by the only 6ft 6in chap in Reading who decided to stand in front of my seat (he eventually swapped with his shorter girlfriend so i could see the goal area). I just wish architects would respect the views of Level Playing Field/NADS and listen to us when we say that using the ‘C’ vaues to determine sightlines isnt ideal as it is based on using averages of demographic data – anytime you get an above average individual wishing to stand, you get the same issue as shown in the photo (it appears I was the only one of our disabled fans affected so it’s pot luck).

    It’s a shame really as the rest of the stadium is great with good access, refreshment areas and toilets. The only other downside is the lift needed to get back to the coach park – it’s the slowest lift known to man and unfortunately it wasn’t stewarded so that visiting supporters who needed to get back on board a coach weren’t given priority. This meant that we missed the convoy out of the ground with the rest of our official travel as it took longer to load up our accessible coach.

    If these 2 items can be rectified, i’d certainly recommend a visit as all things considered it’s a great view/area for away fans.

  • Rubbery, who attended Brighton v Liverpool 21/09/2011
    12 years ago

    New stadium looked good and sounded good.

    As a wheelchair supporter visiting the new Amex stadium, the infrastructure needs to be better. The only way to get to the stadium is Via A27 dual carriageway by car or bus. Eveyrone and his dog goes this way so you can imagine what it’s like.

    Did not use the local station so can’t comment.

    Car parking was free for visiting disabled 5 places, but due to sky taking disabled spaces these had gone but allowed to find another space.

    Entrance to stadium was good and the viewing from away end was as good as wembley. When fans stand up in front still had view of pitch/game.

    Toileting was a problem as non disabled used disabled toilets, but alternatives had been found, this is a problem at many stadiums.

    After game exiting car park was mayhem to many cars for the size of exit into one small road leading back to dual carriageway game ended 9.45 got out of car park 11.15 be prepared to wait.

    That said nice to have a good venue to watch a game.

  • Rob Lewarne, who attended vs Colchester United
    13 years ago

    ** OLD GROUND **

    Very helpful stewards gave directions to the car park and found me a space right next to the access with no problems.

    The entrance is down a bit of a slope and then around the back of the stand to a raised viewing area in one corner.

    Much the same as for anyone sitting at either end of the ground, the action is quite a long way away, dur to the running track between the stands and the pitch.

    The toilets are up a short hill and are disabled freindly portakabins.

    To get to the refreshments there is a very steep hill and one of the stewards very kindly went and got us a cup of tea at half time.