Disabled supporters contact
Disabled supporters association
Number of wheelchair user spaces
There are 36 spaces in Hospitality, all elevated and accessible to both home and away supporters. All information on where they are is available on Disabled Go. Bookable via 0844 327 1901.
Number of easy access and amenity seats
There are in excess of 720 easy access seats which are located in all stands excluding the West Upper Tier.Bookable via 0844 327 1901.
Number of accessible toilets
There are a total of 37 accessible toilets in the stadium. 30 of these toilets are in public areas which includes Concourses, 1901 Club, Dicks Bar, Seven Stars Sports Bar and Player’s Lounge. Depending on the size of the away allocation, the away team may only have 2 accessible toilets but please consult the Disabled Go guide for more information. There are 52 ambulant accessible cubicles throughout the stadium. Most of which operate on a RADAR key, all specificied on Disabled Go access guide.
Audio descriptive commentary is available via the headsets available from the ticket office and covers all areas of the stadium, commentaries are also provided by trained inhouse commentators. Headsets must be signed out from ticket office with the signing of a contract. No deposit.
The 'Inclusion Room' is in the East Stand, pitch facing and is currently in a trial period with a booking process being confirmed later on in the 2018/19 season.
Accessible services + information
Facilities for assistance dogs are available. The concourses do have rest areas included. For further information please call 0344 324 6282
The club does have hearing loops and they are located in the ticket office, reception areas, club megastore and stadium bowl; you will need to sign out the neck loop and belt pack from the ticket office. No deposit.
There are an additional 36 spaces for wheelchair users in the hospitality areas.
Braille and large print provision
Large print menus in concourses, other documents available on request. Accessible programmes are being looked into in line with the club survey for supporters with disabilities.
All lounges are accessible.
Food concession stands
Lower counters and hearing loops are installed at food concession stands.
Total number of parking spaces
There are a total of 107 accessible parking bays on site, the majority of which are booked on a seasonal basis. However match day parking sales are available in the clubs Bridge Car Park, which is situated 850 metres away from the ground. Accessible parking is available at 50% discount, but this must be pre-booked via the club’s supporter services team on 0344 324 6282, and a copy of a Blue badge must be provided prior to booking. As on 2018/19 parking passes can be purchased via the away club when away supporters purchase their tickets. This saves travelling supporters missing out if their club's tickets go on sale after Brighton & Hove Albion. Accessible parking can be booked up until 5 hours prior to kick-off as long as a Blue badge has been provided, having said this we are usually sold out a week before the match. Drop off facilities are available, but early arrival is necessary, more information on the access guide.
All ‘park and ride’ and rail services within the designated travel zone, as per the travel guide, are subsidised into the league Matchday ticket price. Along with this, all public transport links to and from the stadium are fully accessible to wheelchair users.
How we set targets
We use accepted industry standards to set the club targets.
The reference documents include:
Accessible Stadia Guide 2003 and Accessible Stadia Supplementary Guidance 2015; Building Regulations Approved Document M, Access to and Use of Buildings; BS 8300, Design of buildings and their approaches to meet the needs of disabled people; Guide to Safety at Sports Grounds (Green Guide); Access for All, UEFA and CAFE Good Practice Guide to Creating an Accessible Stadium and Matchday Experience