Skip to content
This website uses cookies to help us understand the way visitors use our website. We can't identify you with them and we don't share the data with anyone else. Find out more in our privacy policy.
Club logo

Bristol City

Ashton Gate Stadium
Capacity: 26,419
Ashton Gate Stadium
Ashton Road

Disabled supporters contact

Club or stadium contact
 for disabled fans

Gareth Torpy
Disability Liaison Officer

01179 630 670

General ticket office contact

0117 963 0600

Accessible ticket contact

Gareth Torpy
Disability Liaison Officer

0117 963 0600

For information on purchasing a ticket please visit

Tickets for disabled supporters can be purchased by contacting 0117 963 0600 - or email

The club recognise that disabled people have families who may wish to attend matches as a family unit. The club will try and accommodate such requests although this may not always be possible.

Please contact the ticket office for assistance in obtaining tickets as close as possible to the designated areas.

Accessibility information

Number of wheelchair user spaces

Home supporters have 139 spaces for wheelchair users available to them, and these can be found at South stand, Dolman Stand and Lansdown Stand. Some elevated positions, the remainder pitch side. 20 spaces for wheelchair users can be found in the away section for away supporters at pitch level in the Atyeo Stand, with the possibility of extras for high demand games.

Number of easy access and amenity seats

Ambulant disabled supporters able to sit anywhere in stadium.

Number of accessible toilets

Accessible toilets are less than 15 metres from w/c user viewing platforms.

Audio commentary

Radio commentaries are available via headsets available by booking prior to the game at the ticket office. Match commentary is provided via the local hospital radio service and there are 10+ headsets for both home and away fans. Headsets should be collected from the South Stand Ticket Office and returned to a Steward after the final whistle.

Accessible services + information

Assistance dogs

Facilities for assistance dogs are available.

Hearing loops

The ticket office does not have a hearing loop.

Club shop

The club shop is accessible for all fans and has a low level serving counter.

Club hospitality

There are spaces in hospitality and VIP areas for away wheelchair users.

Braille and large print provision

None provided.

Food concession stands

Catering kiosks in the home and away sections also have low level serving counters.

Total number of parking spaces

The club have a limited number of 20 parking places which are allocated to home and away supporters. Home fans can purchase places on a seasonal basis at a concessionary rate. Applications can be made to the ticket office. Away fans car parking spaces are booked on a first come, first serve basis and should be booked through supporter services - / 0117 963 0600

Seasonal passes will be issued depending on availability. Occasionally additional bays are available on a match by match basis and these can be purchased at £10 per game. (Subject to availability)

The club will also try and accommodate additional parking requests from away disabled supporters and have up to a 100 extra spaces prioritised for disabled supporters.

Travel options

The club has created a Drop off/ set down point in front of the South Stand by the Sports Bar & Grill where disabled or elderly supporters will find seating provided for their convenience whilst their driver parks their vehicle away from the stadium. To avoid congestion this facility can only be used up until 45minutes before kick-off. There is a shuttle bus.

How we set targets

We use accepted industry standards to set the club targets. The reference documents include: Accessible Stadia Guide 2003 and Accessible Stadia Supplementary Guidance 2015; Building Regulations Approved Document M, Access to and Use of Buildings; BS 8300, Design of buildings and their approaches to meet the needs of disabled people; Guide to Safety at Sports Grounds (Green Guide); Access for All, UEFA and CAFE Good Practice Guide to Creating an Accessible Stadium and Matchday Experience

Have you got a question, complement or complaint?

Let us know about your matchday experience at Bristol City to help improve access and inclusion.

Leave a comment

Read comments from other fans

About this page

This information is provided by Bristol City. Level Playing Field (LPF) cannot be held responsible if the service and provision differs from what is stated here.

If you have any queries please contact us.

Updated October 2018

Have your say

To ensure dialogue is fair and without malice, all comments are evaluated by Level Playing Field before they are published on the site. This can cause a slight delay before comments appear.

Fields marked * are required

  • Accepted file types: jpg, jpeg, gif, png.
    Accepted formats: jpg, jpeg, gif or png format.
    Allowed file extensions - jpg jpeg gif png.
  • This field is for validation purposes and should be left unchanged.

How we manage your data


Fan comments

Comments reflect the views of the fans themselves and do not necessarily reflect the views of LPF.

  • No comments yet.