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Football

Bristol Rovers

League 1
The Memorial Stadium
Capacity: 12,300
Filton Avenue
Bristol
BS7 0BF

Disabled supporters contact

Club or stadium contact
 for disabled fans

David Parker

07557 443 343

General ticket office contact

Clare McDonagh
Ticket Manager

0117 9524001

Accessible ticket contact

Martyn Starnes
Safety Officer

0117 952 4046

Disabled supporters association

David Parker

07557 443 343

Accessibility information

Number of wheelchair user spaces

Actual:
38
Home: 28 Away: 10.

Some bays are raised and some at ground level.

Book via Clare McDonagh on 0117 9524 001.

Number of easy access and amenity seats

Actual:
196
Front 2 rows of away seated area - easy accessible not ammenity

Number of accessible toilets

Actual:
10

Audio commentary

Local radio, 10 sets.

Sensory room

Bristol Rovers do not currently have a Sensory room available.

Accessible services + information

Assistance dogs

Water bowls and area for toilet requirements.

Hearing loops

There is no hearing loop in the ticket office.

Club shop

Ramp installed.

There are no low level serving counters.

Club hospitality

1 refuge area for wheelchair users and for those with mobility difficulties plus a lift

to Executive Boxes.

Braille and large print provision

Club do not currently provide any disabled supporters information i.e. booklet with a map of accessible facilities in accessible formats (large print, easy read).

Accessible lounge

Lift to

Executive Boxes

Food concession stands

No lower counters but all staff now more aware of the needs for those who are sited at a lower level.

Total number of parking spaces

Home: 60 Away: 10.

Please pre book via Dave Sams the Club Secretary davesams@bristolrovers.co.uk.

Accessible parking spaces are located 25 metres from the turnstiles.

How we set targets

We use accepted industry standards to set the club targets. The reference documents include: Accessible Stadia Guide 2003 and Accessible Stadia Supplementary Guidance 2015; Building Regulations Approved Document M, Access to and Use of Buildings; BS 8300, Design of buildings and their approaches to meet the needs of disabled people; Guide to Safety at Sports Grounds (Green Guide); Access for All, UEFA and CAFE Good Practice Guide to Creating an Accessible Stadium and Matchday Experience

Have you got a question, complement or complaint?

Let us know about your matchday experience at Bristol Rovers to help improve access and inclusion.

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Read comments from other fans

About this page

This information is provided by Bristol Rovers. Level Playing Field (LPF) cannot be held responsible if the service and provision differs from what is stated here.

If you have any queries please contact us.

Updated September 2019

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Fan comments

Comments reflect the views of the fans themselves and do not necessarily reflect the views of LPF.

  • J&J, who attended 28/10/17
    1 year ago

    o*** New Viewing Area for Away Wheelchair Fans

    We were delighted upon arrival to find that away wheelchair fans are no longer seated with home fans in what was tantamount to a cage as was our experience in 2016 (see may previous review). From the start of the 2017/18 season, the viewing area for away wheelchair fans is now between the away terracing area and the away seated area, to side of the goal, with access from the bottom right hand corner of the car park at the away end. The area consists of a gezeebo type construction made of wooden supports (concreated into the ground) and a clear corrugated roof. Seating for carers is on high backed white patio chairs which you can place as you please. 7 of us (in total) fitted in comfortably with the freedom for carers to stand if they wish. Yes it’s basic but it works! Good view of the match, amongst your own fans. A windy corner but the stadium is at the top of a hill, so just need to wrap up warm in cold weather. Beware of stray balls during the warm-up as you are right behind the practice goal. There are portable loos nearby but for the accessible loo (and the refreshments) you need to be escorted by a steward back to the car park and round to the upper level to use the same toilet as previously (see my 2016 review). Stewards were very friendly and the headset commentary my visually impaired husband had previously requested was brought to him. This was a mini DAB radio, pre-tuned to Radio Bristol which he said provided an excellent fair commentary. Zoe from the DSA at Bristol Rovers visited us before the match and we praised her for the changes that had been made. She informed us that they were hoping to make further improvements in the future. The smell we had previously encountered was much less, apararently to do with the old gas works and it was much less problematic exiting the stadium at the end (not sure why). Overall,well done to Bristol Rovers for the improvements they have made, we would happily return as away fans on this basis.

  • J&J, who attended 26/11/2016
    2 years ago

    Our first trip as away fans to the Memorial Stadium travelling in our Club’s accessible mini bus.

    Arriving at the Ground

    Not the most straight-forward journey from the motorway. Stadium is in a very hilly residential area with narrow roads. We were allowed into the car park at the away entrance but without this it would seem a very difficult stadium to access due to the gradients. Terrible smell of sewage on the car park, not sure what this was about.

    Provision for Away Wheelchair Fans

    Away fans have a choice of uncovered standing at the end of one of the long stands or seated in a small temporary covered stand at right angles to the standing area. The area for away wheelchair fans is the opposite side of the away standing area in the area for home fans and is literally a cage with bars all round it. So bad that our friend from the standing area took a photo of us and put it on Facebook with the caption “What was their crime?” Our crime it seems was to go to Bristol Rovers as away wheelchair fans. I notice an earlier reviewer has made the same comments about the “cage”. When I complained to the stewards, they laughed at me and told me they could not pass on my complaint to the Club. The Supervisor who I asked to see did have the grace to acknowledge their facilities were not good for wheelchair users but left me with no confidence that I could expect any improvements. Come on Bristol Rovers, get it sorted, stop putting wheelchair users in a cage!!! As it is, it is not just away wheelchair users they put in a cage, I witnessed a home fan having to get out of her wheelchair and sit on a white plastic chair stuffed in front of the stairs where there really was not room to sit. Surely this is in contravention of safety standards? With so little room for wheelchair users, carers if they want to see the game, have to stand behind the wheelchair user.

    Refreshments

    On a bitter cold November day, they ran out of hot water during half time and could not serve any more hot drinks to away fans!! I have never known this happen at over 50 grounds. As someone said don’t they have water and electric? I was told by several people the hot food they bought was horrible.

    Headset Commentary for Visually Impaired Fans

    My husband regularly uses this at grounds we visit, his verdict, was that the commentary was very biased at Bristol Rovers.

    Accessible Toilet

    Sadly the loo was probably the best bit of the facilities at Bristol Rovers.

    After the Match

    On leaving the car park we had to make a right hand turn onto a road that was jammed in both directions and not a steward or police officer around to deal with the situation. Cars were being driven over pavements, tempers were fraying, utter chaos. I can only guess this is a regular occurrence as it was no where near a capacity crowd.

    Would we go again?

    Given our poor experience of the Memorial Standium, unless Bristol Rovers make some much needed changes to their provisions for wheelchair users, this would be a ground we would be seriously unhappy at having to re-visit.

  • Sheila Quinn, who attended Bristol Rovers v York City
    3 years ago

    Prior to match we bought our tickets from York and telephoned Bristol Rovers to book a parking space.

    We had a pre-match meal at the Merchants Arms, a Hungry Horse pub.

    Arriving at the ground we paid £5 car park fee and was shown to a space next to the away turnstiles.

    Program sellers were outside the turnstiles and the social club was wheelchair accessible.

    Entering the ground we were shown to the away disabled area, A raised platform with the home supporters and there were other home supporters sitting with us. Although no-one could walk infront of us the railings were eyelevel which restricted viewing and a few Bristol lads climbed into the disabled area.

    The disabled toilets were only yards from the wheelchair area and after the match a steward offered to help me manouver the wheelchair down a step, but then another steward decided to open a big gate & let us through.

    A good day and the Bristol fans were all friendly.

  • Kim Smith, who attended Bristol Rovers vs Newport County
    3 years ago

    Myself, my father (who is disabled in a wheelchair) and my two younger sisters travelled to memorial stadium yesterday, looking forward to a great match. However we experienced several issues before we got there. One of which being only 2 disabled parking spaces allocated for away fans, considering that this was a derby as such I would’ve expected much more. Also, after the match I noticed that valuable disabled parking spaces were taken up by portacabins, how is the deemed acceptable? We were assured that there was plenty of parking around the streets, however this didnt seem the case. On arrival, we were informed that we were to sit in the home end with the home wheelchair users, this was not made aware to us before the game and I was disgusted that we were unable to sit with our family having purchased tickets for the south stand specificly. Not only did we feel uncomfortable, it was raining and the chairs for carers we wet, and the area was pretty much open to the elements. We had to be let in through gates, and we even had to go through another gate to get to the disabled toilet.. such measures were a bit extreme. I suffer with anxiety and actually suffered a panic attack due to the stress of the situation (having been in such an enclosed space, with only room for 4 wheelchairs maximum) , I felt like a deer being fed to the lions. Segregation from our fans, also made our experience not so great.

    There needs to be drastic changes for Disabled people at this club. I am a member of Newport County AFC Disabled Supporters Association, and I would never wish an experience like that on any of our away fans.

    From what I saw there is potential for an away disabled space in the south stand with it being level access on the side.

    But honestly unless something changes I will not be returning next year.