Burnley

Getting There & parking
Turf Moor is a few miles from the M65 but fairly straight forward with the use of the Sat Nav. I opted to take the club up on the use of one of their four dedicated wheelchair accessible parking slots within the club’s car park for the sum of £10.00. However, I must stress that they are not easy to book and even my own club was baffled by the whole scenario of it all.

The Parking was great and convenient until we came to leave as we were told we could not exit the car park until both team coaches had left the stadium. After an hour of waiting we decided to drive out as we were virtually the only car left in the entire car park. I understand the fact that the crowd had to disperse but waiting until the team coaches left was baffling.

Access into the stadium & view
Entree to the Stadium was effortless via the gated area and was gradually sloped all the way up to the designated wheelchair seating area which was adequately elevated a couple of metres above ground level and provided a great uninhibited view of the pitch, (when there isn’t an obnoxious steward in the way but more on this later).

Toilets and refreshments
There are two accessible toilets in the away section and on first inspection looked pretty decent. However, the first cubicle, although spacious and stoma friendly, lacked anywhere to dry your hands and the hook to hang your bag on to keep it off the dirty floor was way too high for anyone in a wheelchair to use unless you had a 4 foot arm.

The second cubicle is fully accessible in name only as it’s not wheelchair friendly being very narrow with no turning space and a very large hand basin preventing me from reversing to exit. Even my carer struggled to exit me in a straight line and required help from someone on the outside to fully exit me.

Refreshments
Burnley offer a scan me QR code to place your food and drinks order which are allegedly brought to your seat. Well, my friends placed their order as soon as they got to their seats immediately after the turnstiles opened and 40 minutes later they were still waiting. They chased it up with a steward and well over an hour later the goods arrived, almost cold. Very poor to say there were hardly any other supporters in the stadium at that point and there is absolutely no access to the catering area if you are not able bodied.

Which brings me onto the second grumble. Another supporter wished at half time to go and meet the friends he had travelled with for a half time pie & pint. He asked 2 steward who were not helpful at all and a third told him there was no way he could access the catering area under the stand in his wheelchair. His friends could not even gain access to the wheelchair area with his pie as they were not ticketed for that area. And with no alcohol allowed in the stands, he had to go without seeing his travel companions.

On the plus side, the catering service did eventually start delivering and the lady bringing the drinks was lovely.

Stewards standing in the way
A few minutes before the final whistle the stewards did their usual trick of standing directly in front of the wheelchair section to monitor the crowd. When asked to crouch down they all did bar one, who flatly refused until we informed her that what she was doing was illegal. As the game was heading for penalties we informed the safety officer and he had them go to ground level which made perfect sense. It gave the stewards a clear line of vision to monitor the crowd and gave us an unobstructed view of the shoot out. (it really isn’t difficult).

Side issue
We were told we could not hang our flags up in case they contained derogatory slogans etc, even though none of them did and they even refused to allow one flag owner to hang his up despite him saying he had informed Burnley of his intentions of bringing it. Burnley fans were allowed their flags which in itself is wrong!

Would I go again
Without a second thought as it’s a nice stadium to visit. The cricket club next to the away end were great pre match hosts. Everyone was friendly and it’s a nice stadium. I would also invite the stadium manager to spend the afternoon with me so they could witness for themselves how far behind the times they are in the away section of the ground.

I attended the match on 30th December 2025 with my adult son who is autistic. He has Asperger’s Syndrome and Dispraxia. He requires routine and can struggle in situations and procedures he is not familiar with.
We arrived at Turf Moor well before the kick off. To gain access we were required to show our tickets to stewards no less than four times and asked to completely empty the contents of our pockets on to a table. My son became agitated and frustrated as he tried to gather up his money, phone wallet, cough sweets etc. We were also required to have a full body search, something that autistic people often find uncomfortable or even violated with.
I understand why the stewards carry out these checks (although 4 times seems rather excessive!) and they cannot be expected to identify someone with a hidden disability.
However:
I presume your stewards have had Autism Awareness training?
To assist spectators who have a disability such as Autism, have you considered looking for ways to improve their matchday experience to help them cope with the issues I have mentioned? For example, a visiting fan who has a hidden disability could declare his disability having successfully purchased a match ticket and request a coloured wristband. Reasonable adjustments could then be made for all spectators with a disability, whether visible (e.g. in a wheelchair) or hidden (e.g. Autistic) when entering the stadium once the wristband is shown to the stewards.
This email is not a complaint. The stewards were just doing their job. They were very friendly and helpful.
Our experience (apart from the entry procedure) was enjoyable and I hope we can return to Turf Moor for a Premier League game next season.
I look forward to hearing from you.
Regards,
David Bradley

My issue is access thro turnstiles for Bob Lord stand. I walk from town down Harry Potts way and connot no longer go thro first turnstiles as they are too narrow. At 86 and a bad back I have to ask to be let thro the gate. The stewards quite rightly sometimes object. This means I have to walk past the ticket office to more accessable turnstiles which are much wider. Having walked a considerable distance from car I find the extra distance is spoiling my match day experience. Can I ask for ONE turnstile to be widened at the first access . I have attended the Turf since 1948. Thanks for reading.

Always an easy access into the Ground. A good welcome Drop off for disabled supporters nearer the ground entrances should be thought of. My Guide and the away fans had to work extremely hard to get me to the Entrance.
Be aware that Burnley don’t use safety nets in the warm ups unlike most other clubs. No commentaries offered to disabled away supporters. The disabled toilet [1] was serviceable but insufficient for the number of fans needing to use it. Tesco store up the road is a priority stop before the game!!
The Stewards the team mostly from Leeds United were again excellent.

View from the disabled is ok considering its at thebottom of the away supporters stand and its an old stadium but it would be better if the disabled areawas higher up.Disabled toilet is located in the open and there was no access to the refreshments / facilities that therest of the Hull City fans had access to. My carer was able to go with a steward to get us both a beer before the game, however, we had to be out of view of the pitch in the open (luckily it didnt rain!). Disabled parking was just next to the away supporters stand.

Travelled as an away supporter and had to sit amongst the home fans which isn’t great (albeit the section was in front of away fans so home disabled supporters were equally effected). Outside accessible toilet. We travelled by minibus but the driver had to take the vehicle away and return at half time which was awkward as he was also acting as a PA. View was pretty decent with no obstructions and slightly elevated. No independent access to refreshment areas so need steward or PA.

I traveled to Burnley on a very wet day. We parked at the Cricket Club on Belvedere Road for £5. It is adjacent to the ground and about a 250 metre walk to the ground. The club is open to away fans prior and after the match. Hot and cold food is available at very cheap prices and we ordered a hot meal for after the game and two meals and two hot drinks cost £7 I would add there are quite a few stairs but there are bars on two levels To the front of the club there is easier access.