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Football

Burton Albion

League 1
Pirelli Stadium
Capacity: 6,912
Club website
Information for disabled supporters
Pirelli Stadium
Princess Way
Burton on Trent
Staffs
DE13 0AR
All clubs + venues

Disabled supporters contact

Club or stadium contact
 for disabled fans

Jodie Carter
Supporter Liaison Officer

01283565938

Accessible ticket contact

Jodie Carter
Supporter Liaison Officer

01283565938

Accessibility information

Number of wheelchair user spaces

Actual:
60
All spaces at pitch level. In front of home and away terrace areas and in front of seated home area.

Number of accessible toilets

Actual:
9
Accessible toilets are located no further than 50 metres away from accessible seated areas.

Audio commentary

No headsets at ground

Sensory room

Burton Albion do not currently have a Sensory room available.

Accessible services + information

Assistance dogs

There are not currently any relieving stations provided for assistance

dogs.

Hearing loops

The ticket office does have a hearing loop.

Club shop

Burton Albion do have low level serving counters in the club shop.

Club hospitality

Burton Albion do have spaces in hospitality and VIP areas for wheelchair users.

Braille and large print provision

Burton Albion do provide disabled supporters information i.e. booklet with a map of accessible facilities in accessible formats (large print, easy read).

Food concession stands

Burton Albion do have accessible catering facilities i.e. low level serving counters at kiosks.

Total number of parking spaces

Home: 29 Away: 4.

Parking spaces must be pre-booked via the ticket office.

The accessible parking spaces are located no further than 50 metres from the turnstiles.

Travel options

National Rail have published links to the nearest stations to sporting venues including Burton Albion see here for more information.

How we set targets

We use accepted industry standards to set the club targets. The reference documents include: Accessible Stadia Guide 2003 and Accessible Stadia Supplementary Guidance 2015; Building Regulations Approved Document M, Access to and Use of Buildings; BS 8300, Design of buildings and their approaches to meet the needs of disabled people; Guide to Safety at Sports Grounds (Green Guide); Access for All, UEFA and CAFE Good Practice Guide to Creating an Accessible Stadium and Matchday Experience

Have you got a question, complement or complaint?

Let us know about your matchday experience at Burton Albion to help improve access and inclusion.

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Read comments from other fans

About this page

This information is provided by Burton Albion. Level Playing Field (LPF) cannot be held responsible if the service and provision differs from what is stated here.

If you have any queries please contact us.

Updated February 2020

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Fan comments

Comments reflect the views of the fans themselves and do not necessarily reflect the views of LPF.

  • Daniel Townley,
    2 years ago

    [Response from Burton Albion to the comment below]

    Dear Supporter

    We take all customer feedback seriously here at Burton Albion Football Club, and would like to thank you for your positive comments. We are sorry to hear that you experienced difficulties on your arrival at the stadium, and please be assured that we will be looking into how we can improve our drop off and pick up point for away supporters with powerchair and wheelchair requirements getting in and out of our ground. All our Stewards are fully trained and in addition are briefed regarding disabled access before each game, and we will be making sure that your feedback is brought to their attention to make sure everyone who visits the Pirelli Stadium has an enjoyable experience. We wish you and your team all the best for the rest of the season.

    Kind Regards
    Jodie Carter
    Supporter Liaison Officer
    Burton Albion Football Club

  • Jo Newall, who attended 14/01/20
    2 years ago

    This was our first visit as away fans to Burton Albion’s ground. I am a powerchair user and my husband is severely visually impaired. We travelled in a wheelchair accessible mini-bus which is part of our Club’s official away travel.

    Getting into the Ground
    This was the first time in the 60+ stadiums we have visited that our mini-bus was told to unload us in the public service bus stop outside the ground. The bus stop did not have a dropped kerb, so our driver had to reverse in at an angle to get the lift down onto the pavement. Given this was a bus stop on a busy road in darkness, this was not the easiest manoeuvre. I could not understand why our mini bus was not allowed to enter the stadium car park to at least drop us off (it wasn’t as if the car park was busy, it was one of the quietest we had ever been to). Not sure how we would have fared if the local service bus had wanted the stop at the same time. When we entered the stadium car park there was no one around to ask where we should go. Thankfully when we did meet a home fan, they were very helpful and directed us. When we got to where they directed us to go, (sharp left round the front of the stadium) the first steward who we saw and asked were we right for away wheelchair users, told us he did not know! Come on, surely we are not that unusual! He did go off to find out, came back and let us in. Good to see that even at a small ground with a small crowd, our bags were thoroughly searched before we were allowed in.

    Viewing Area
    You entered into the covered area at the back of the stand and access to the viewing area was at the opposite end. The viewing area for away wheelchair fans was to the left, at pitch level in front of home fans (the away fans were sat to the right). It was so close to the away dug out that we could here every word our Manager shouted throughout the game in a way that we never have at any other ground. We got a good unobstructed view of the match with plenty of room and adjacent carer seats. Stewards were very friendly and asked us to let them know if we had any problems or they could help us in any way. It was a dry evening, so not sure how wet we might have got in rain.

    Accessible Toilet
    As you re-entered the underneath part of the stand the accessible loo was on the right. Radar lock. Clean and warm, good size with hot water, handwash and drier.

    Refreshments
    Available from the back of the stand. We had sausage rolls that were £1.50 each which we thought were excellent value.

    Overall
    We had a good evening and would return without hesitation, particularly now we have got to grips with the bus stop drop off and where to go when you enter the car park.

  • Sheila & Dave, who attended Burton Albion v York City 14/09/2014
    7 years ago

    Everything was much the same as my last report.

    Pre booked a carparking space – £2 and bought a ticket over the phone.

    The car park steward told us our numbered car park space, and we easily found this.

    Stewards were all helpful and friendly, and said just to call them if we needed anything.

    They even overlooked a ball boy in front of us hiding a match ball in his bag under the advertising hoardings, they just said it happens all the time.A very friendly club

  • Burton Albion, who attended Response to York City v Burton Albion 14/12/13
    8 years ago

    Burton Albion Football Club ensures that all supporters both home and away enjoy a pleasant friendly atmosphere when visiting the Pirelli Stadium.

    The club prides itself on providing a family-friendly atmosphere that all supporters can enjoy, with facilities to cater for all supporters’ needs.

  • Sheila Quinn, who attended York City v Burton Albion 14/12/13
    8 years ago

    We called for a prematch meal at the Millhouse close to the ground. A wheelchair friendly pub & 2 meals for a tenner, excellent value. We had pre booked a parking space at the ground with no problems. We were situated pitchside infront of our own supporters & had a good view of the whole pitch, though not all the wheelchair spaces could see the whole pitch without moving forward. There were accessible toilets close to where we were sitting. We didn’t visit the teabar as we had brought our own drinks. The stewards were all very friendly & helpful.