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Football

Cambridge United

League 1
Abbey Stadium
Capacity: 8,127
Abbey Stadium
Newmarket Road
Cambridge
CB5 8LN

Disabled supporters contact

Club or stadium contact
 for disabled fans

Andy Beattie
DLO

01223566500 option 8 / 07769217870

General ticket office contact

Gareth Daniels
Ticket Office Manager

01223566500 Opt 1

Accessible ticket contact

Gareth Daniels
Ticket Office Manager

01223566500 Opt 1

Accessibility information

Number of wheelchair user spaces

Actual:
35

Number of accessible toilets

Actual:
4
Home Main Stand and NRE 10m.

Away South Stand x 2 20m

RADAR key required or request access from steward

Audio commentary

Audio described match commentary can be accessed by application to Cambridge Fans United or directly to the club.

Headsets can be collected from the CFU caravan parked alongside the Ticket Office on matchdays.

Sensory room

There is not currently a Sensory room available at the stadium.

Accessible services + information

Assistance dogs

Cambridge United do provide facilities for assistance dogs.

Hearing loops

The ticket office does not have a hearing loop.

Club shop

Low level serving capability

Club hospitality

Cambridge United do have space in hospitality and VIP areas for wheelchair users.

Braille and large print provision

Club do not currently provide any disabled supporters information i.e. booklet with a map of accessible facilities in accessible formats (large print, easy read).

Accessible lounge

There is not currently a specific Accessible lounge on site.

Food concession stands

Cambridge United do have accessible catering facilities i.e. low level serving counters at kiosks.

Total number of parking spaces

Parking is booked on a match to match basis by contacting DLO. Dependant upon availability.

In general the front car park is used, located at front of stadium, access from Newmarket Road, however will try to be flexible depending upon need.

Travel options

In conjunction with our local bus company Stagecoach, Cambridge United provide a matchday Park n Ride shuttle bus service from the Newmarket Road Park n Ride site.

Pay on bus or at station

How we set targets

We use accepted industry standards to set the club targets. The reference documents include: Accessible Stadia Guide 2003 and Accessible Stadia Supplementary Guidance 2015; Building Regulations Approved Document M, Access to and Use of Buildings; BS 8300, Design of buildings and their approaches to meet the needs of disabled people; Guide to Safety at Sports Grounds (Green Guide); Access for All, UEFA and CAFE Good Practice Guide to Creating an Accessible Stadium and Matchday Experience

Have you got a question, complement or complaint?

Let us know about your matchday experience at Cambridge United to help improve access and inclusion.

Leave a comment

Read comments from other fans

About this page

This information is provided by Cambridge United. Level Playing Field (LPF) cannot be held responsible if the service and provision differs from what is stated here.

If you have any queries please contact us.

Updated September 2021

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Fan comments

Comments reflect the views of the fans themselves and do not necessarily reflect the views of LPF.

  • J&J Newall, who attended 19/03/22
    2 months ago

    This was our second visit to the Abbey Stadium in recent years as away fans. I am a powerchair user and my husband is severely visually impaired. On both occasions we have travelled to the ground in an accessible mini bus part of our Club’s official away travel. I have just realised that I failed to write a review of my first visit but from memory little has changed between our visits.

    Arrival and Entry to the Stadium
    The stadium is on a narrow congested residential road. There is no parking and the away coaches dropping off and picking up add to the chaos. To get to the away end you have to walk along a busy, hard surfaced footpath equal to the long side of the stadium. To get on to this path you need to pass through a narrow gate just beyond what appears to be the official entrance to the stadium. If you get to the cattle grid you have gone too far. Don’t panic at what appears to be the steps to the away end, just after these is a ramp which takes you into a large open area. We were called out of the queue once the gates were opened to enter without queuing further.

    Seating Provisions
    The away end is behind the goal. The only seating (as far as I am aware) at ground level in the away end is the wheelchair spaces and carer seats which are all across the stand interspersed by the stairs up to the main seating areas. Carer seats and wheelchair spaces are both in twos and singularly, side by side. My husband is 5ft7 and struggled to keep his feet comfortably on the floor sitting on the flip up carer seats. He stood for most of the match, without blocking anyone’s view and was not challenged about doing so. It was a sunny day, but no sun at the away end, just a cold wind. You are just under cover but I fear rain could easily blow in on you. View of the pitch from the wheelchair spaces is uninterrupted and even though all the away fans walk past you (even with a capacity crowd) this was not a problem, not least because they are seated so high up, they can’t surge forward round you as happens at some grounds. The only downside is that whilst you can hear them, you can’t see any of your fellow fans high above you. The walk way past the wheelchair spaces is a reasonable width for you to have your own space and there is a fair distance of grass in front of you before the actual pitch starts. The practice goal was in front of the first block of wheelchair spaces so you might want to consider this when deciding where to sit. We were left to sit where we chose and not told to sit as per the numbering on our tickets.

    Headset Commentary for VI Fans
    Available and excellent, informative and unbiased. We booked the headset using the email on the Club’s website and they came straight back to us, remembering us from our last visit. The commentators even welcomed us by name at the beginning of the match. They brought the headset to us (with spare batteries) and collected it at the end. Nick was really friendly and only too pleased to provide the service.

    Accessible Toilets
    One at the rear of the away stand, well signposted with a radar key. Clean, fair size, light on a motion sensor, hand soap, paper towels and free sanitary products.

    Catering
    There is a large mobile catering van at the away end, selling drinks and hot food (no pies). We indulged in a portion of chips, £2.50. They were lovely non-greasy chips which we thought were excellent value. No lowered counter as far as I could see.

    Stewards
    Lots around, seemed well managed and working rather than just “standing doing nothing”, our experience was they were polite, helpful and unobtrusive. Credit to the steward who in the final minutes of the game realised that where he had been told to stand was in the line of vision of my husband’s binoculars and indicated to me that he would move, which I thanked him for doing. It is so often the little things that are important.

    End of the Game/Leaving
    The area was busy with pedestrians and traffic but not overcrowded. We had no problems. Traffic was slow moving in the immediate vicinity but we have had much worse.

    Overall
    We would definitely go again!

  • Ross Hovey, who attended Cambridge United Vs Liverpool "11" Pre Season
    11 years ago

    Lots of local good street free parking with dropped kerbs etc… I think there is also disabled entry at ground.

    Covered area at one end of stadium to right of goal with no sightline problems. Close to kiosk for refreshments. Didn’t use toilets. Overall very good for non-league football stadia.

  • Gary Deards, who attended 2007/08 season
    14 years ago

    view from wheelchair platform

  • Gary Deards, who attended 2007/08 season
    14 years ago

    Wheelchair area