Disabled supporters contact
Club or stadium contact for disabled fans
Fan Engagement & Disability Access Officer
General ticket office contact
Accessible ticket contact
Disabled supporters association
Number of wheelchair user spaces
All areas in which wheelchair users are located offer good lines of sight.
Cardiff City Stadium has seven accessible entrances, these are, main reception, corporate entrance two, gates five, seven, ten, and corporate entrance 16 for home supporters and gate twelve for visiting supporters.
There are lifts at the entrances where supporters are located on the upper levels.
Number of easy access and amenity seats
Ambulant supporters are able to sit anywhere within the stadium to enjoy the game from any seat they choose.
In all areas of the stadium, for both wheelchair users and ambulant disabled supporters, the personal assistant seat is next to the disabled supporter.
There are eight accessible entrances at Cardiff City Stadium. These are reception at the Grandstand and Ninian Stand, corporate entrances two and sixteen, gates five, seven, ten and 12.
At every gate entrance there will be a customer support steward. Your season ticket or match ticket will be scanned by the steward at the ticket kiosk or with a PDA machine.
For supporters located on upper levels a lift is available at your entrance. The lift can only be accessed once you have entered the stadium.
We have allocated amenity seating which are seats identified for ambulant disabled supporters that may benefit from an aisle, fewer steps to negotiate and so on.
Cardiff City have a number of easy access seats for supporters to use with no or minimal stepped access. These are close to accessible amenities and entrances.
To discuss specific requirements please contact Adam Gilliatt or the ticket office.
Number of accessible toilets
All accessible toilets operate using a ‘radar’ key system. We would advise you to bring your ‘radar’ access key with you when visiting us. Should you not have your key with you on an event day please see your nearest steward who will be able to arrange access.
In addition to the Changing Places facility there are 24 accessible toilets at Cardiff City Stadium.
In the Grandstand there is a toilet on the Level 2 concourse at blocks 201 and 207.
In the Canton Stand there are three toilets at block 103 and two at block 109.
In the Ninian Stand there are three toilets at block 111. One in the Ninian Lounge and one on Level 5.
In the Away Quadrant there are two toilets at block 119 and another at block 121.
In the Grange Stand there are three at block 129.
In hospitality areas in the Grandstand there is one inside reception, one on Level 2, two on Level 3 and two on Level 4.
All toilets are fitted with RADAR locks. Supporters are recommended to bring their own keys but can contact a nearby steward if they do not have one.
Every concourse toilet facility has one cubicle that is suitable for ambulant supporters.
All accessible toilets are fitted with emergency pull cords which are monitored by our stewards.
All accessible toilets located in concourses are easily visible with yellow doors.
For any supporters who wish to listen to match commentary we recommend supporters listen in to Cardiff City TV for premium Club Commentary.
BBC Radio Wales also broadcast a live match commentary for each fixture. The frequency for BBC Radio Wales is 103.9 FM.
Accessible services + information
On match days at Cardiff City Stadium, information is displayed on the stadium screens and announced via the Public-Address System.
Braille and large print provision
Food concession stands
Total number of parking spaces
All accessible parking bays for home supporters are issued as seasonal parking permits. To be added on a waiting list please email Ben Jones or contact the ticket office on 033 33 11 1920.
Accessible parking bays are available for away supporters on match days.
Away supporters are asked to contact their club for further information.If you hold a blue badge stewards will do their best to allocate you a space on the end of a row and as close to your gate entrance as possible. Please do not park in the accessible bays as they are all allocated/sold. There are 20 accessible parking bays within the away supporter car park. These permits will be issued to the visiting club with their ticket allocation so they can allocate to their supporters. Permits cost £10. The parking surface is flat and is tarmacked. There are no ramps to negotiate.
The stadium car park will close 30 minutes prior to the advertised kick off time and up to 30 minutes after the full-time whistle.
Sloper Road from the junction with Virgil Street to Leckwith Road will be closed post-match for up to an hour and from Leckwith Road to Atlas Road/Wellington Street.
How we set targets
Have you got a question, complement or complaint?
Let us know about your matchday experience at Cardiff City to help improve access and inclusion.
About this page
This information is provided by Cardiff City. Level Playing Field (LPF) cannot be held responsible if the service and provision differs from what is stated here.
If you have any queries please contact us.
Updated June 2022