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Football

Cardiff City

Championship
Cardiff City Stadium
Capacity: 33,280
Ffordd Fred Keenor
Leckwith Road
Cardiff
CF11 8AZ

Disabled supporters contact

Club or stadium contact
 for disabled fans

Adam Gilliatt
Supporter Liaison & Disability Access Officer

02920 643652

General ticket office contact

033 33 11 1920

Accessible ticket contact

033 33 11 1920

Disabled supporters association

Paul Corkrey

Chairman

Accessibility information

Number of wheelchair user spaces

Home

Actual:
169
Target:
169

Away

Actual:
20
Target:
20

Accessible viewing areas are available in all stands within the stadium. In all areas of the stadium, for both wheelchair users and ambulant disabled supporters, the personal assistant seat is next to the disabled supporter.

There are eight accessible entrances at Cardiff City Stadium. These are reception at the Grandstand and Ninian Stand, Corporate Entrances two & sixteen, Gates five, seven, ten & twelve.

At every gate entrance there will be a customer support steward. Your season ticket or match ticket will be scanned by the steward at the ticket kiosk or with a PDA machine.

For supporters located on upper levels a lift is available at your entrance. The lift can only be accessed once you have entered the stadium.

We have allocated Amenity Seating which are seats identified for ambulant disabled supporters that may benefit from an aisle, fewer steps to negotiate and so on. To discuss specific requirements please contact Adam Gilliatt or the ticket office.

Ambulant supporters are able to sit anywhere within the stadium to enjoy the game from any seat they choose.

Number of easy access and amenity seats

Home

Actual:
183
Target:
183

Away

Actual:
21
Target:
21

Accessible viewing areas are available in all stands within the stadium. In all areas of the stadium, for both wheelchair users and ambulant disabled supporters, the personal assistant seat is next to the disabled supporter.

There are eight accessible entrances at Cardiff City Stadium. These are reception at the Grandstand and Ninian Stand, Corporate Entrances two & sixteen, Gates five, seven, ten & twelve.

At every gate entrance there will be a customer support steward. Your season ticket or match ticket will be scanned by the steward at the ticket kiosk or with a PDA machine.

For supporters located on upper levels a lift is available at your entrance. The lift can only be accessed once you have entered the stadium.

We have allocated Amenity Seating which are seats identified for ambulant disabled supporters that may benefit from an aisle, fewer steps to negotiate and so on. To discuss specific requirements please contact Adam Gilliatt or the ticket office.

Ambulant supporters are able to sit anywhere within the stadium to enjoy the game from any seat they choose.

Number of accessible toilets

Home

Actual:
22
Target:
22

Away

Actual:
2
Target:
2

In addition to the Changing Places facility there are 24 accessible toilets at Cardiff City Stadium.

In the Grandstand there is a toilet on the Level 2 concourse at blocks 201 and 207.

In the Canton Stand there are three toilets at block 103 and two at block 109.

In the Ninian Stand there are three toilets at block 111. One in the Ninian Lounge and one on Level 5.

In the Away Quadrant there are two toilets at block 119 and another at block 121.

In the Grange Stand there are three at block 129.

In hospitality areas in the Grandstand there is one inside reception, one on Level 2, two on Level 3 and two on Level 4.

All toilets are fitted with RADAR locks. Supporters are recommended to bring their own keys but can contact a nearby steward if they do not have one.

Every concourse toilet facility has one cubicle that is suitable for ambulant supporters.

All accessible toilets are fitted with emergency pull cords which are monitored by our stewards.

All accessible toilets located in concourses are easily visible with yellow doors.

Audio commentary

The service for blind and vision impaired spectators is available to both home and visiting supporters and is provided by Alan March Sport Ltd. The free to use service for blind and vision impaired supporters is provided by a team of trained audio describers keeping up with play to the second to ensure listeners know exactly where the ball is and what is happening on the pitch.

To register your interest and book a receiver, email Adam Gilliatt ahead of the match day. You will need to provide your name, phone number and ticket information (stand, block, row and seat number) and your receiver will be delivered to your seat before kick-off. Alternatively, you can call reception on 033 33 11 1927 to speak to Adam and make your request.

Please note that receivers are subject to availability. We advise users to bring their own headphones to ensure both comfort, quality and hygiene.

Sensory room

Cardiff City are in the process of installing a sensory room at Cardiff City Stadium.

This will be available to supporters of all ages with sensory differences or who may find the stadium environment challenging.

Places in the Sensory Room will be available for all first team fixtures once completed.

The Sensory Room will be used by Cardiff City Foundation while delivering their programmes all year round.

For further information please contact Adam Gilliatt (details above).

Accessible services + information

Assistance dogs

We welcome assistance dogs at Cardiff City Stadium.

Familiarisation/orientation visits can be arranged via Adam Gilliatt.

We can accommodate both home and away supporters with assistance dogs, away supporters will be seated amongst their own supporters.

Please make the ticket office aware at the time of booking if you would like to attend a match accompanied by an assistance dog.

There is no dedicated dog relieving area available.

Hearing loops

Portable hearing loops are positioned at Main Reception and in the Club Superstore.

Fixed hearing loops and positioned in the Ticket Office.

Further hearing loops are planned for more areas including food kiosks in the future.

Club shop

The Superstore is located on the ground floor of the Grandstand. Open 6 days a week this is the best place to buy your Cardiff City official merchandise. On match days additional merchandise booths are open.

The store can be extremely busy on match days however we recommend visiting the club shop around two hours before kick-off, if you require a quieter shopping experience.

The store is fully accessible. There is step and ramp free access into the store. The entrance and exit are fitted with powered automatic doors to allow ease of access and egress.

When in the store, you will find non slip surfaces, full wheelchair accessible aisles, a lowered till counter for easier payment and a portable induction loop at the tills.

Internal LED lighting is all around the store as well as natural lighting from the windows and doors.

If you prefer to do your Cardiff City FC shopping online, visit www.cardiffcityfcstore.com with next day delivery available.

A click and collect service is also available where you can collect your items from the club shop, during all opening hours.

The Club has an outlet for merchandise open at the Ninian Stand near gate 6. This outlet is only open on match days and has ramps and handrails for access.

If visiting the store on non-match days accessible parking is available outside in Zones C and D.

The superstore is currently closed. However, usual opening times for the superstore are:

• Mon – Fri (non-match days): 9.00am – 5.00pm

• Sat (non-match days): 10.00am – 4.00pm

• Sat (match days): 10.00am – kick off *

• Mid-Week (match days): 9.00am – kick off *

• Sunday (match days): 10.00am – kick off *

• Sunday (non-match days): Closed

*The Superstore is open for half an hour following the final whistle

Club hospitality

Match day and seasonal hospitality offerings are sold via the Club’s Commercial Department. All lounges and hospitality rooms are fully accessible.

Seating will be as near to the lounge you are located but is subject to availability.

Contact details are 033 33 11 1921 or sales@cardiffcityfc.co.uk

Braille and large print provision

Nothing currently offered.

Accessible lounge

There is a respite room located at Block 320. Tea & coffee is available for a low cost. Monies taken are donated to Cardiff City Disabled Supporters Association.

Food concession stands

Catering kiosks are found at regular intervals around the stadium. There is a lower counter facility at each kiosk.

Hearing loops are not currently available at the catering kiosks, but this is something the club will look to change when possible.

Total number of parking spaces

Home: 78 accessible

Away: 20 accessible

Cardiff City Stadium has 78 accessible parking bays available to home supporters. All bays are allocated/sold on a seasonal basis. To be added on a waiting list please email Adam Gilliatt or contact the ticket office on 033 33 11 1920.

If you hold a blue badge stewards will do their best to allocate you a space on the end of a row and as close to your gate entrance as possible. Please do not park in the accessible bays as they are all allocated/sold.

There are 20 accessible parking bays within the away supporter car park.

These permits will be issued to the visiting club with their ticket allocation so they can allocate to their supporters. Permits cost £10.

The parking surface is flat and is tarmacked. There are no ramps to negotiate. The stadium car park will close 30 minutes prior to the advertised kick off time and up to 30 minutes after the full-time whistle.

Sloper Road from the junction with Virgil Street to Leckwith Road will be closed post-match for up to an hour and from Leckwith Road to Atlas Road/Wellington Street.

Travel options

Level Playing Field have not verified the information given and we suggest that you contact the station direct if you have any access requirements.

How we set targets

We use accepted industry standards to set the club targets. The reference documents include: Accessible Stadia Guide 2003 and Accessible Stadia Supplementary Guidance 2015; Building Regulations Approved Document M, Access to and Use of Buildings; BS 8300, Design of buildings and their approaches to meet the needs of disabled people; Guide to Safety at Sports Grounds (Green Guide); Access for All, UEFA and CAFE Good Practice Guide to Creating an Accessible Stadium and Matchday Experience

Have you got a question, complement or complaint?

Let us know about your matchday experience at Cardiff City to help improve access and inclusion.

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Read comments from other fans

About this page

This information is provided by Cardiff City. Level Playing Field (LPF) cannot be held responsible if the service and provision differs from what is stated here.

If you have any queries please contact us.

Updated October 2020

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Fan comments

Comments reflect the views of the fans themselves and do not necessarily reflect the views of LPF.

  • Paul Ridley, who attended Vs Brentford 29/2/20
    8 months ago

    Well organised club. Phoned for disabled parking information and put in touch with someone at Brentford who posted relevant tickets same day.
    Parking was inside the ground’s perimeter and the stewards were quick to open gates and guide us to our space no more than thirty foot from the away entrance.
    Friendly stewards and very helpful. One problem was that programmes weren’t sold inside the ground so it was down to a helpful steward to go and buy them and then bring them back in for us. He even bought them on trust and took our money afterwards. Plenty of clean toilets and a big space to drink in out back with the bars well organised and quick to serve at pretty decent prices.
    Good view inside, but nothing more than you would expect with a new build.
    One problem was getting away afterwards. Once the gates finally open you are forced to follow one road round and into a massive queue. Took us nearly hour and a half to get to the motorway.
    All in all though, a good day and a far cry from the welcome you used to get at Ninian Park

  • Sheffield United Disabled Supporters (SUDS), who attended Cardiff v Sheffield United 15th August 2017
    3 years ago

    Coaches are parked outside the turnstiles. It was level access to the wheelchair viewing area. The wheelchair area is situated at the corner, pitchside and is quite large. It is an excellent view of the pitch. No obstacles and no one walking through as at most grounds. The toilets were quite spacious and exceptionally clean. The stewards were excellent and very friendly and helpful. We would always come again no problem. Tickets reasonable priced unlike some grounds in this league.

  • Steve Evans, who attended Cardiff v Liverpool 22 March 2014
    6 years ago

    My wife and I as a disabled wheelchair user,wish to state how good the facilities and all the staff, whether they are contracted in or the clubs own staff, were on my visit to Cardiff recently. From arriving at the wrong end of the stadium when I was politely greeted and advisedof the correct direction, to the moment we left to go home and was waved off with a hearty smile and ‘safe journey, hope you enjoyed your day’ farewell.

    Everyone of the staff we spoke to were extremely welcoming and went out of their way to help. Getting me a programme after I had not realised they are not sold in the concourse, taking me to and escorting me back from the toilet. Helping me to park by guiding me in and helping me reverse out whilst stopping any other traffic that may endanger me. The disabled section stewards are to be commended, especially the lady who’s name I forget who did actually get the programme for me after I asked another steward gentleman and he was also willing to go back out and get me one, they decided between them in the end. Nothing was too much trouble and the Cardiff fans I did speak to were friendly enough, as also witnessed at Wembley at the previous League Cup Final between us.

    As for the stadium itself, the facilities are second to none in my opinion, good eating and drinking choices, which may I say is reasonably priced compared to some! My only minor issue would be the lack of a low shelf to put my food and drink on. The viewing area was superb, with great views of the pitch from the corner flag area and plenty of space for my wheelchair, although we may get wet if the wind was blowing in a different direction, but in fairness it was raining and I did not get wet at all.

    A new stadium, but alsoa great stadium, thank you.

  • Sheila Brown, who attended Cardiff City V Newcastle United
    7 years ago

    A big massive THANK YOU has to go to Phil Halligey and all the staff at Cardiff City. As Newcastle United said all carpark places were for disabled wheelchair users onlyIwas thinking big problems for me especially as I had had a falland broke my legit was going to be an even bigger struggle than normal. I should not of worried.My nephew you had emailed for informationabout parkingand Phil telephoned my nephew with all the information we needed. We arrived earlyand were able to park in the away carparkat a cost of £8.00 worth every penny as we were outside the turnstiles.All the stewards were so friendly and helpful.

    I was took through the disabled entranceand was met by a lovely lady steward who showed me to the toilets and then took myself and nephew totwo wheelchair helper seats at the front which had not been sold. We were able to sit and enjoy the game with the stewards asking if we were ok a number of times. My nephew was even able to go to the car at halftime for a coat.

    Cardiff City could not of been more helpful a super ground with super staff many clubs could learn from Cardiff City as the stewards respected the supporters. One more thingI don’tknow if it was Newcastle United or Cardiff City who decide where ambulant and carer supporters sat but Row JJ was actually the very back row.As we all know away supporters always stand but not all away ambulant supportersare able to stand for 90 minutes so I think most times the best seats for many ambulant would be the front row and not the back.

    Once again I must say a big thank you to Cardiff City and all the staff. If you go to Cardiff you will not be disappointed.

  • Sheila Brown, who attended Going to Cardiff City v Newcastle United
    7 years ago

    As Cardiff is a ground which I have not yet visted I always look on LPF for imformation. Having read the comments I thought looks ideal for me. I aman ambulant disabled supporter and walk with the aid of a crutch and a helper. As every supporter knows away supporters always stand which I can’t do so I need to sit in the front row.

    I noticed a Wolves supporter said ambulant sit in front row perfect for mebut I’m now hopingrow JJ is the front row as that’s what NUFC have sent me today.

    Also read parking facilities are available for disabled supporters outside away end again I thought Perfect. I telephoned Newcastle United to request a parking space and the answer was no as the parking spaces at Cardiff are for wheelchair users only.

    I also read disabled and ambulant tickets are supported by wallets that give increased information nothing with my tickets but looks like that’s down to Newcastle United.

    As it’s not possible for me to travel to and from Cardiff same day the hotel is booked and paid for I just hopeI will be able to see the game.

    Can anybody tell me is row JJ the front? Do ambulant and carer sit in front row at Cardiff? Is there anywhere to sit at drop of point while I wait for driver to help me in the ground? Any information would be appreciated.

  • Lynn Ratcliffe, who attended Cardiff v Manchester City
    7 years ago

    I am a disabled fan who has an Assistance Dog, I am ambulant but used the wheelchair area because of my Dog.

    We arrived by coach which was parked right outside the away end, the stewards and police were very welcoming and approachable, they showed us through the disabled entrance and took us to our seats.

    Although on the website it says you are pitchside were were actually raised of the ground and had a good view of the playing area with no obstructions, if it is a sunny day you may want to take a sun hat and put cream on as there was no shade in the away section.

    There were refreshment counters which were accessible and the food and drink reasonably priced, we also got a voucher which gave us a £1 discount on a hot drink.

    The toilet facilities were large and very clean.

    At halftime fans in the away section were allowed out of the stadium to have a smoke, I took the opportunity to toilet the dog, the compound was spacious and safe.

    The atmosphere inside the ground was amazing with both sets of fans giving it all in support of their teams.

    After the match we got away safely with a police escort to the motorway.

    It was a fantastic away trip and I would certainly go again, hoping for a better result on the pitch.

    Well done Cardiff City, good luck this season!

  • Phil Halligey, who attended Charlton 12/13
    7 years ago

    Response to previously made comments.

    By MrRodney Gough-BEFORE his visit to watch Charlton.

    We understand that many / the majority ofpeople struggle toread the amount of information on the rear ofticket stock, but this is a problem nationwide and I would suggest at all clubs! We at Cardiff City,nowonly put this information on the reverse of tickets because the local Safety Advisory Group (SAG) expect it of us. Unless tickets become A4 size we do not see this problem changing but are happy to view exemplar ticket stock for consideration if you have suggestions?

    In addition our disabled and ambulant tickets are supported by wallets that give increased information but we are again reliant on the Home club supplying these with the match tickets as we are with thefree parking permits.

    All information including travel and directions is betterobtained from our website and we will use this comment as further consideration for removal of cluttered information from ticket stock.

    The disabled platform at the front of the away section is raised and under the cover of a roof that gives reasonable protection in the South East quadrant. Generally fan experienceis very positive and perhaps your comments maybe different after your visit not before?

  • Phil Halligey, who attended Wolves 2012/13
    7 years ago

    Response to previously made comments.

    ByLin Corbett- following his visit to watch Wolves.

    Glad you enjoyed your first visit to Cardiff City Stadium!

  • Phil Halligey, who attended Response to above
    7 years ago

    Response to previously made comments.

    By Mr Andrew Patterson – following his visit to watch Leeds United.

    Contarary to your view, Leeds United were / are made aware that their disabled supporters could travel independently without restriction. Subsequently and routinely, Parking facilities are made available for Disabled persons immediately outside the turnstiles free of charge.

  • Rodney Gough, who attended Charlton 16/4/13
    7 years ago

    just got ticket noticed disabled fan are out in the elements so the view will need to be good to compensate maybe getting soaked ( new stadium well thought out). Directions on rear of ticket, need to read with a magnifying glass so reading them on the M4 in the dark impossible. Please note partially sighted fans would need larger print. Diolch Cardiff.

  • Lin Corbett, who attended v Wolves 2nd September 2012
    8 years ago

    Pricing was full price for disabled fans and a free ticket for their helpers.

    Great new stadium where wheelchair users sat at the front near to the corner flag, ambulant disabled seated in the front row behind them. Excellent facilities, well done Cardiff!!

  • Andrew Paterson, who attended Disabled Parking 15/06/2012
    8 years ago

    As a Leeds Utd fan, I often have to get my ticket ticket from South Wales Police at the Cardiff Gate Services. There are no accessible provisions for disabled people driving by themselves. This needs to be improved as I have often have to park near Cardiff City home supportors and walk round in my Leeds Utd colours to the correct end of the stadium with no police protection at all.