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Football

Carlisle United

League 2
Brunton Park
Capacity: 18,046
Brunton Park
Warwick Road
Carlisle
CA1 1LL

Disabled supporters contact

Club or stadium contact
 for disabled fans

Louise Banks
Disability Liaison Officer

03300 945 930

General ticket office contact

Katie Mitchell
Ticket office

01228 554 155

Accessible ticket contact

Louise Banks
Disability Liaison Officer

08443711921 01228 526237

Disabled supporters association

Barry Carter

Accessibility information

Number of wheelchair user spaces

Actual:
20
Home - East Stand and Paddock North.

Away -North end of the stadium adjacent to away end.

Number of accessible toilets

Actual:
17
Total number 17 Accesible Toilets

all within 50 metres of disabled supporter' seating areas.

Audio commentary

Fans can listen to the local radio station commentary from BBC Radio Cumbria on 96.5FM.

Accessible services + information

Assistance dogs

There are not currently any relieving stations provided for assistance

dogs.

Hearing loops

The ticket office does have a hearing loop.

Club shop

Carlisle United do have low level serving counters in the club shop.

Club hospitality

Carlile United do have spaces in hospitality and VIP areas for away wheelchair users.

Braille and large print provision

Carlisle United do provide disabled supporters information i.e. booklet with a map of accessible facilities in accessible formats (large print, easy read).

Food concession stands

Carlilse United do have accessible catering facilities i.e. low level serving counters at kiosks.

Total number of parking spaces

Home:8 Away:16 West Stand season car park holders only. East Stand first come first served basis at the northern end of the Pioneer East Stand and suggest away fans contact the club in advance if parking required. Away fans parking is adjacent to the away turnstiles.

Travel options

Carlisle United do have a drop off point or shuttle bus service for supporters with accessibility needs or requirements.

How we set targets

We use accepted industry standards to set the club targets. The reference documents include: Accessible Stadia Guide 2003 and Accessible Stadia Supplementary Guidance 2015; Building Regulations Approved Document M, Access to and Use of Buildings; BS 8300, Design of buildings and their approaches to meet the needs of disabled people; Guide to Safety at Sports Grounds (Green Guide); Access for All, UEFA and CAFE Good Practice Guide to Creating an Accessible Stadium and Matchday Experience

Have you got a question, complement or complaint?

Let us know about your matchday experience at Carlisle United to help improve access and inclusion.

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Read comments from other fans

About this page

This information is provided by Carlisle United. Level Playing Field (LPF) cannot be held responsible if the service and provision differs from what is stated here.

If you have any queries please contact us.

Updated August 2019

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Fan comments

Comments reflect the views of the fans themselves and do not necessarily reflect the views of LPF.

  • Jill Dyer, who attended Carlisle v Everton
    3 years ago

    Husband purchased offsite hospitality at Halston Hotel which was amazing. He had discussed, with Katie, the need for accessible seating and access, and was assured that all would be done to accommodate our request as I am disabled, walk with a stick and have major difficulty climbing stairs. Upon arrival we were faced with 2 flights of wet, slippery concrete steps to get to the stand – lift was out of order after to flooding ( we were not advised of this), and our seats were 1 row from the back of the stand in the middle of the row, which made thing even worse. I have emailed the club to express my feeling but haven’t even had the courtesy of an acknowledgement. Why promise something that cannot be guaranteed? Am not impressed.

  • Sheila Quinn, who attended Carlisle v York
    3 years ago

    We bought our tickets in advance from York and I phone Carlisle to book a disabled car park space, but it was on a first come first served basis.

    We ate at “Lakeland Gate” a Brewers Fayre pub, 5 minutes walk from the ground.

    Arriving at the ground there weren’t a lot a car parking spaces due to all the flood damage, but the car park stewards were brilliant despite their difficult circumstances. We parked close to the away turnstiles free.

    It was unbelievable that the ground was several feet underwater only 3 weeks ago and the damage was horrendous.

    Entering the ground we were shown to the disabled section, Quite a large open area, pitchside, in the corner behind the goal. We were the only people not under any sort of cover, but the view was good.

    The disabled toilets were underneath the stand where our fans were and the tea bar was there as well, but unfortunately they couldn’t sell hot drinks or hot food.

    Program sellers were both inside and outside the ground.

    We had a good day and the stewards inside and outside the ground were very helpful.

  • Nigel Dickinson, who attended Response to the Sheffield United comments dated 24/11/13
    5 years ago

    Comments noted re the Sheffield United match – comments re the toilets have been passed on to my groundstaff to attend to. In addition we have recently had an Access Audit done so we will be looking at these comments and addressing any issues brought to our attention when it arrives.

  • Sheffield United Disabled Supporters Club (SUDS), who attended Carlisle v SUFC 14/9/2013
    5 years ago

    As previouos comments sat in the open with no cover whatsoever and get cold and wet when it rains. Excellent view but watch out for the ball. !!

    The toilet was the only thing that lets them down as it is small and dirty. NO soap as the dispenser was broken and empty, NO paper towels, NO emergency pull cord. Toilet seat loose and the toilet bowl needs a good clean.

    The food bars were in a convenient place on the concourse although we did not purchase anything.

    The stewarding was good and helpful though and the coaches got away quickly as they held up the cars in the car park for us to get away.

  • J&J, who attended 23/02/13
    6 years ago

    This was our first visit to Brunton Park as away fans and given the one previous review on LPF review, we made our longest yet away trip with some trepidation. We found a mixture of negatives and positives. The positives were that Brunton Park is easily accessible from the M6 and well signed (straight road virtually). On this road there are a variety of eateries and a large supermarket. The stewards were very welcoming and the disabled parking was immediately adjacent to the away entrance. It was a short distance and the slope was gentle.

    The seating for away wheelchair fans is at right angles to the stand where the away fans sit. It consists of 4 (I think) spaces and adjacent carer/PA seats at pitch level between the corner flag and goal, in what is an otherwise unused stand of old terracing where some work appears to have been started and abandoned mid project. Despite appearances it offered a good view of the game and very few club officials walked in front of us during the game. Those that did pass us prior to the game were eager to ask if we were ok. The seating is completely without cover (unlike all the other away fans who are under cover) and on a cold Saturday in February we discovered we were on a very windy corner. The seats/spaces furthest away from the corner were a little less windy. Luckily it didn’t rain or snow on us but you do need to take full waterproofs to avoid getting soaked. Take our advice and don’t take up position until after the players have warmed up as you are right behind the practice goal and I got hit by the ball but thankfully it didn’t cause me any injury. It seems that the Club has listened to the previous review on LPF as we were only charged £4 for the two of us. In the second half the wind did drop a bit and we noticed that we were the only away fans that didn’t have the setting sun in their eyes. Whilst we always want to sit with our own fans, at least we were close to them, could see them and could use the away end facilities.

    The facilities for away fans are all underneath the away stand and there is flat access to them immediately in front of you as you enter. The accessible toilet is on the left, clearly signed, you need your radar key to unlock it. It was reasonably small for a power-chair but just about ok. I have to say though it had the thinnest loo paper I have ever encountered, it was almost see through. I could get no hot water and no hand soap out of the dispenser. I did inform Steward No 3 who was the nearest and asked him to sort it which he said he would but he seemed rather clueless as to what to do. My advice would be to take your own toilet bag until someone can report the situation has improved. We always travel with our own food and drinks so I didn’t use the snack bar but could see it beyond the loo.

    My husband is severely visually impaired. When I looked at Carlisle’s web site it stated that there was no Soccer Sight service available at Brunton Park. It did give the frequency of the local radio but a radio commentary does not provide the ball location information that Soccer Sight does.

    A nice gesture by the stewards as we were leaving, which given the 250 mile journey we were facing we did appreciate, was that they stopped the traffic so that we could get out of our parking plot, we have found this happens infrequently.

    We would happily go to Brunton Park again with our waterproofs but hope for good weather.

  • David Foster, who attended carlisle away 18/03/2012
    7 years ago

    Poordisabled facilities theymake you sit in rain all through thematch and still charge the full price