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Football

Charlton Athletic

Championship
The Valley
Capacity: 27,111
The Valley
Floyd Rd
London
SE7 8BL

Disabled supporters contact

Club or stadium contact
 for disabled fans

Kishan Parmar
Disability Liaison Officer

0208 333 4000

Accessible ticket contact

Kishan Parmar
Disability Liaison Officer

0208 333 4000

Disabled supporters association

Chairperson

Tony Farrell

0208 305 1861

Website

Accessibility information

Number of wheelchair user spaces

Actual:
112
Home: 104 Away: 8.

For home fans the spaces are in the West lower stand, north east quadrant, north west quadrant, east stand.

The away spaces are in the south stand.

Number of accessible toilets

Actual:
56
Toilets are located approximately 100 metres from both home and away supporters.

Audio commentary

Home 18 and Away 18 headsets available.

Sensory room

Charlton Athletic do not currently have a Sensory room available.

Accessible services + information

Assistance dogs

There are not currently any relieving stations provided for assistance

dogs.

Hearing loops

The ticket office does have a hearing loop.

Club shop

Charlton Athletic do have low level serving counters in the club shop.

Club hospitality

There are currently no spaces in hospitality and VIP areas for wheelchair users.

Braille and large print provision

Club do not currently provide any disabled supporters information i.e. booklet with a map of accessible facilities in accessible formats (large print, easy read).

Food concession stands

There are not currently accessible catering facilities i.e. low level serving counters at kiosks, available.

Total number of parking spaces

Home 32 Away 2.

Accessible parking is located less than 100 metres away from the turnstiles. Email Disability.parking@cafc.co.uk with your parking request or call 02083334000 and speak to the clubs DLO. Parking becomes available once tickets for games have gone on sale. parking will be given on a first come first serve basis. in the event that all spaces have been booked disabled supporters will then be placed on the waiting list.

Travel options

Charlton Athletic have a drop off point or shuttle bus service for supporters with accessibility needs or requirements.

How we set targets

We use accepted industry standards to set the club targets. The reference documents include: Accessible Stadia Guide 2003 and Accessible Stadia Supplementary Guidance 2015; Building Regulations Approved Document M, Access to and Use of Buildings; BS 8300, Design of buildings and their approaches to meet the needs of disabled people; Guide to Safety at Sports Grounds (Green Guide); Access for All, UEFA and CAFE Good Practice Guide to Creating an Accessible Stadium and Matchday Experience

Have you got a question, complement or complaint?

Let us know about your matchday experience at Charlton Athletic to help improve access and inclusion.

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Read comments from other fans

About this page

This information is provided by Charlton Athletic. Level Playing Field (LPF) cannot be held responsible if the service and provision differs from what is stated here.

If you have any queries please contact us.

Updated August 2019

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Fan comments

Comments reflect the views of the fans themselves and do not necessarily reflect the views of LPF.

  • Jeremy Rodgers, who attended wanted to attend Charlton v Derby 19/10/19
    2 months ago

    MY WIFE IS DISABLED AND USERS A WHEELCHAIR THE LAST TIME WE VISITED THE VALLEY THE AWAY WHEELCHAIR VIEWING AREA WAS VERY POOR.
    AWAY FANS STAND UP INFRONT OF THE DISABLED SO IF YOU ARE IN A WHEELCHAIR YOU HAVE NO CHANCE WHAT SOEVER OF SEEING THE GAME.
    THE UPER LEVEL OF THIS STAND REMAINS EMPTY .
    IMY WIFE AND MYSELF HAVE BEEN GOING TO EVERY GAME HOME AND AWAY FOR A NUMBER OF YEARS NOW SO I EMAILED THE DISABLED LIASON OFFICER AT CHARLTON ASKING THE QUESTION WHY THE AWAY FANS COULD NOT BE SITUATED IN THE UPPER TIER LEAVING THE LOWER TIER FOR AMBULANT AND WHEELCHAIR VIEWING.
    THE LIASON OFFICER MR.KISHAM PARMAR HAS NOT HAD THE DECENCY TO REPLY.

    MY WIFE WILL NOT BE ABLE TO GO TO THE GAME AS THE COST OF TICKET AND TRAVEL AND NOT BEING ABLE TO SEE THE GAME WOULD BE MONEY WASTED.

    MY WIFE LOVES HER FOOTBALL AND CHARLTON ARE MAKING IT IMPOSSIBLE FOR HER TO GO.

    PEOPLE TALK ABOUT DISCRIMINATION WELL CHARLTON ARE DISCRIMINATING AGAIST MY WIFE.

    ALL CLUBS SHOULD BE MADE TO ACCOMMODATE DISABLED AWAY SUPPORTER IN AN AREA WHERE THEY CAN SEE THE WHOLE OF THE PITCH IN A SAFE MANNER.
    MY CLUB DERBY COUNTY HAVE MADE A SAFE AREA FOR AWAY DISABLED WHEELCHAIR SUPPORTERS ON A PLATFORM THAT ALLOWS THEM TO WATCH THE GAME IN COMFORT.

    ALL CLUBS SHOULD BE MADE TO ACCOMMODATEALL DISABLED SUPPORTERS IN A SAFE AND CLEAR VIEW AREA.

  • Stephen Kelly, who attended Charlton vs Birmingham
    2 months ago

    I am a home season ticket holder and I have been for many years. I attended our game on Saturday against Birmingham. Everything was going brilliantly apart from as having a player sent off and our manager dismissed and conceding a goal. It was when we conceded a goal that the problem arrised. A small minority of visiting supporters thought it clever to start letting off flairs. My point is we are family club and we dont expect that. Secondly I know that minority might not have seen them but our visitors had four wheelchairs and three ambulant with them not only their safety was concerning the stewards and our supporters but the safety of our own disabled supporters and anyone else. In my opinion I think clubs should search people more I know people try to hide things like that but it is not acceptable. It has not put me off I shall be returning for our next home game against Leeds and hopefully Swansea but I still have to sort that out.

  • Tony Farrell (Charlton Athletic DSA), who attended Reply to comment from Stephen Kelly published 16/10/17
    2 years ago

    Reply to comment from Stephen Kelly.

    Published 16/10/17.

    ” The club had decided back in July that any wheelchair user who needs to pass in front of the dugouts to reach their wheelchair space should arrive at least 15 minutes before kick – off to avoid disrupting player and coaching staff access. Stewards had been directed to hold wheelchair users in other bays until half-time should they arrive within this 15 minute period. Information had been supplied, and is still available, on the Disabled Supporters website and Facebook page as well as an Email being sent out to all members in July.”

  • Stephen Kelly, who attended Charlton Season Ticket holder for the last 25 years
    2 years ago

    I arrived at our match against Doncaster at the weekend (Saturday 14th October). I was about to go the normal way that i go, then was called back by one of the stewards and was taken another way. The reason i was given is so i could avoid the substitutes for Charlon and the visiting team. In the 25 years i have been coming to The Valley there has never been any issues with this, so why now?

  • J&J, who attended 03/12/16
    2 years ago

    Our Cub’s wheelchair accessible mini bus that we travel in was told to park on the car park within the Stadium which is near to the away entrance but still resulted in a substantial walk for those fans we had with severe walking difficulties and those carers pushing manual wheelchairs. Provision for away wheelchair fans as shown in photographs of earlier reviews becomes totally inadequate if the fans in the seating in front stand as it seems they always do. It was our experience that the Chartlton Stewards were very aware of this and did their best to ensure we could see the game by moving us as necessary after they explained this was the only option available to them. My visually impaired husband said that the headset commentary he got was excellent, informative and fair.

  • Stephen Kelly, who attended Home season ticket holder
    5 years ago

    We are a club whosefacilities are improving and we manage to look after as many visiting supporters as possible – wheelchair user or ambulant. If disabled supporters need help, we have a disability co-ordinator, alot of stewards plus the disabled Charlton supporters and our carers who will try and help as much as we can.

  • Stephen Kelly, who attended Home season ticket holder
    6 years ago

    I am a home season ticket holder, and have been for a lot of years; we do have parking but it has to be booked through our disabled liaison officer. Usually, there are 2 or 3 accessible car parking spaces for away fans and as we only have 7 spaces for away fans who use wheelchairs. This might appear adequate.

  • Colin Draper, who attended Hull City visting Supporter
    6 years ago

    As far as I’m aware, Charlton Athletic don’t have any parking. Not sure what it is like for parking round the ground as I went on train with my nephews so they were able to help me. This is another ground where the view is very bad when fans stand up.

  • Lin, who attended Wolves
    6 years ago

    Attended match with a group of ambulant disabled supporters with learning disability and one with limited mobility and their helpers. On arrival we were greeted by a steward who asked if we were registered disabled, strange question! We were led through a gated entrance to the rear of the lower tier of the stand to a row of four seats adjacent to the Wheelchair Stalls. We were told that we could sit there but if helpers would have to move elsewhere. We had no chance of seeing the pitch due to standing supporters in front of us and this fact along with the point that the helpers needed to be seated with their disabled friends was brought to the attention of the stewards. Much debate followed and eventually once the match had started, it was suggested that we may like to move to the front row of the upper tier. A long walk up a ramp and down several steps achieved a reasonable view but was difficult for a person with limited mobility. Not a great experience, facilities poor and stewards appear to lack basic disability awareness as continually referred to disabled people as only being those who used wheelchairs!

  • J and J, who attended 14/02/12 - Visited as Away Fans
    7 years ago

    Stewards – All were knowledgable, friendly & well organised. They came and specifically checked we were ok at half time, which was a nice touch.

    Wheelchair provision – allowed our club’s mini-bus to unload/load us fans in wheelchairs right outside the entrance. Convenient, accessible clean toilet. Away wheelchair provision is in individual “stalls” each with a fold down carer seat. These stalls extend the full length of the away end at the back of the away fans seating. Lots available and stewards were happy for us to choose which stall we took regardless of what was printed on our tickets. This was useful as I would endorse previous comments that if the fans (even if they are no of rows away)in front of you stand up, you can’t see (definite design fault). As there were only 3 of us we choose to sit at the end where our fans were not standing so it was not an issue for us. This was the only (potential) negative we identified.

    As my husband is partially sighted, he requested (as he always does) a headset commentary, this was waiting for him, it worked and was a good commentary. This was our first visit to Charlton. We thoroughly enjoyed our Valentines Day visit to the Valley and would not hesitate to go again. A particular thank you for the free “doggy bag” suppers offered to us at the end of the game!

  • Stephen, who attended Charlton Athletic Home games 13/10/2011
    8 years ago

    Have attended the Valley a lot as I have been a season ticket holder for many years. Home ends are all right, you can see. In defence of the away supporters – when the away supporters stand up, it is difficult to see. The only thing the away supporters can do is to encourage the stewards to get them to sit down. Apart from that it is a good day out and we look after visiting supporters, especially in wheelchairs.

  • Ross Hovey, who attended Various
    8 years ago

    Have been to “The Valley” several times and sat in many locations. Views very good and if in the main stand the facilities are way you are looked after is market leading. Where else does a catering staff take a half time order and deliver it to you avoiding bustling ques etc…?

    The area around the stadium is quite hilly, so tricky for parking and those in manual wheelchairs or with mobility problems

  • Gary Deards, who attended 2007/08 season
    11 years ago

    when away supporters in front of wheelchair platform stand – was that a goal?

  • Gary Deards, who attended 2007/08 season
    11 years ago

    view when away supporters in front of wheelchair platform remain seated

  • Gary Deards, who attended 2006/07 season
    13 years ago

    Wheelchair positions for away supporters