Charlton Athletic

I am a disabled supporter, i am just replying to the Derby supporters comment,
The supporter stated he did not get a reply from the liason officer when emailed, if he had been to Charlton before, which it appears he has, he would realise that we do it 2 ways…we have an email or he could have phoned your number 02083334000, he should have just chosen hold for reception or they would have got liason member of staff to inform he wasn’t available and they would take their contact details.
He or his wife could have contacted reception and spoken to a member of staff or requested a call back….Mr Kishan would have called them back as soon as he could.
me and my helper would have helped if we were able to attend that match, we have attended all matches except the derby one due to us having a problem. I wish we had as i am a helpful person when i can be.
I would have made the match up there in December but about 4 days before, i physically could not move, if i could have done i would have spoken to the people and resolved the matter.
Please try and be complimentary about our liason officer and his staff as they are very helpful.

As a Disabled away supporter be prepared for a poor matchday experience. Wheelchair bays do not have much pitch visibility if you have a large number of away supporters. Ambulant disabled are not allowed to exit through the pitchside gates but have to climb back up through the stand or wait until the crowd has dispersed. Then you end up at the back and then your carer has twice the work to do to assist you. Stewards the worst I have come across in knowledge of safety.

MY WIFE IS DISABLED AND USERS A WHEELCHAIR THE LAST TIME WE VISITED THE VALLEY THE AWAY WHEELCHAIR VIEWING AREA WAS VERY POOR.
AWAY FANS STAND UP INFRONT OF THE DISABLED SO IF YOU ARE IN A WHEELCHAIR YOU HAVE NO CHANCE WHAT SOEVER OF SEEING THE GAME.
THE UPER LEVEL OF THIS STAND REMAINS EMPTY .
IMY WIFE AND MYSELF HAVE BEEN GOING TO EVERY GAME HOME AND AWAY FOR A NUMBER OF YEARS NOW SO I EMAILED THE DISABLED LIASON OFFICER AT CHARLTON ASKING THE QUESTION WHY THE AWAY FANS COULD NOT BE SITUATED IN THE UPPER TIER LEAVING THE LOWER TIER FOR AMBULANT AND WHEELCHAIR VIEWING.
THE LIASON OFFICER MR.KISHAM PARMAR HAS NOT HAD THE DECENCY TO REPLY.

MY WIFE WILL NOT BE ABLE TO GO TO THE GAME AS THE COST OF TICKET AND TRAVEL AND NOT BEING ABLE TO SEE THE GAME WOULD BE MONEY WASTED.

MY WIFE LOVES HER FOOTBALL AND CHARLTON ARE MAKING IT IMPOSSIBLE FOR HER TO GO.

PEOPLE TALK ABOUT DISCRIMINATION WELL CHARLTON ARE DISCRIMINATING AGAIST MY WIFE.

ALL CLUBS SHOULD BE MADE TO ACCOMMODATE DISABLED AWAY SUPPORTER IN AN AREA WHERE THEY CAN SEE THE WHOLE OF THE PITCH IN A SAFE MANNER.
MY CLUB DERBY COUNTY HAVE MADE A SAFE AREA FOR AWAY DISABLED WHEELCHAIR SUPPORTERS ON A PLATFORM THAT ALLOWS THEM TO WATCH THE GAME IN COMFORT.

ALL CLUBS SHOULD BE MADE TO ACCOMMODATEALL DISABLED SUPPORTERS IN A SAFE AND CLEAR VIEW AREA.

I am a home season ticket holder and I have been for many years. I attended our game on Saturday against Birmingham. Everything was going brilliantly apart from as having a player sent off and our manager dismissed and conceding a goal. It was when we conceded a goal that the problem arrised. A small minority of visiting supporters thought it clever to start letting off flairs. My point is we are family club and we dont expect that. Secondly I know that minority might not have seen them but our visitors had four wheelchairs and three ambulant with them not only their safety was concerning the stewards and our supporters but the safety of our own disabled supporters and anyone else. In my opinion I think clubs should search people more I know people try to hide things like that but it is not acceptable. It has not put me off I shall be returning for our next home game against Leeds and hopefully Swansea but I still have to sort that out.

Reply to comment from Stephen Kelly.

Published 16/10/17.

” The club had decided back in July that any wheelchair user who needs to pass in front of the dugouts to reach their wheelchair space should arrive at least 15 minutes before kick – off to avoid disrupting player and coaching staff access. Stewards had been directed to hold wheelchair users in other bays until half-time should they arrive within this 15 minute period. Information had been supplied, and is still available, on the Disabled Supporters website and Facebook page as well as an Email being sent out to all members in July.”

I arrived at our match against Doncaster at the weekend (Saturday 14th October). I was about to go the normal way that i go, then was called back by one of the stewards and was taken another way. The reason i was given is so i could avoid the substitutes for Charlon and the visiting team. In the 25 years i have been coming to The Valley there has never been any issues with this, so why now?

Our Cub’s wheelchair accessible mini bus that we travel in was told to park on the car park within the Stadium which is near to the away entrance but still resulted in a substantial walk for those fans we had with severe walking difficulties and those carers pushing manual wheelchairs. Provision for away wheelchair fans as shown in photographs of earlier reviews becomes totally inadequate if the fans in the seating in front stand as it seems they always do. It was our experience that the Chartlton Stewards were very aware of this and did their best to ensure we could see the game by moving us as necessary after they explained this was the only option available to them. My visually impaired husband said that the headset commentary he got was excellent, informative and fair.

We are a club whosefacilities are improving and we manage to look after as many visiting supporters as possible – wheelchair user or ambulant. If disabled supporters need help, we have a disability co-ordinator, alot of stewards plus the disabled Charlton supporters and our carers who will try and help as much as we can.

I am a home season ticket holder, and have been for a lot of years; we do have parking but it has to be booked through our disabled liaison officer. Usually, there are 2 or 3 accessible car parking spaces for away fans and as we only have 7 spaces for away fans who use wheelchairs. This might appear adequate.

As far as I’m aware, Charlton Athletic don’t have any parking. Not sure what it is like for parking round the ground as I went on train with my nephews so they were able to help me. This is another ground where the view is very bad when fans stand up.

Attended match with a group of ambulant disabled supporters with learning disability and one with limited mobility and their helpers. On arrival we were greeted by a steward who asked if we were registered disabled, strange question! We were led through a gated entrance to the rear of the lower tier of the stand to a row of four seats adjacent to the Wheelchair Stalls. We were told that we could sit there but if helpers would have to move elsewhere. We had no chance of seeing the pitch due to standing supporters in front of us and this fact along with the point that the helpers needed to be seated with their disabled friends was brought to the attention of the stewards. Much debate followed and eventually once the match had started, it was suggested that we may like to move to the front row of the upper tier. A long walk up a ramp and down several steps achieved a reasonable view but was difficult for a person with limited mobility. Not a great experience, facilities poor and stewards appear to lack basic disability awareness as continually referred to disabled people as only being those who used wheelchairs!

Stewards – All were knowledgable, friendly & well organised. They came and specifically checked we were ok at half time, which was a nice touch.

Wheelchair provision – allowed our club’s mini-bus to unload/load us fans in wheelchairs right outside the entrance. Convenient, accessible clean toilet. Away wheelchair provision is in individual “stalls” each with a fold down carer seat. These stalls extend the full length of the away end at the back of the away fans seating. Lots available and stewards were happy for us to choose which stall we took regardless of what was printed on our tickets. This was useful as I would endorse previous comments that if the fans (even if they are no of rows away)in front of you stand up, you can’t see (definite design fault). As there were only 3 of us we choose to sit at the end where our fans were not standing so it was not an issue for us. This was the only (potential) negative we identified.

As my husband is partially sighted, he requested (as he always does) a headset commentary, this was waiting for him, it worked and was a good commentary. This was our first visit to Charlton. We thoroughly enjoyed our Valentines Day visit to the Valley and would not hesitate to go again. A particular thank you for the free “doggy bag” suppers offered to us at the end of the game!

Have attended the Valley a lot as I have been a season ticket holder for many years. Home ends are all right, you can see. In defence of the away supporters – when the away supporters stand up, it is difficult to see. The only thing the away supporters can do is to encourage the stewards to get them to sit down. Apart from that it is a good day out and we look after visiting supporters, especially in wheelchairs.

Have been to “The Valley” several times and sat in many locations. Views very good and if in the main stand the facilities are way you are looked after is market leading. Where else does a catering staff take a half time order and deliver it to you avoiding bustling ques etc…?

The area around the stadium is quite hilly, so tricky for parking and those in manual wheelchairs or with mobility problems

when away supporters in front of wheelchair platform stand – was that a goal?

view when away supporters in front of wheelchair platform remain seated

Wheelchair positions for away supporters