Disabled supporters contact
Club or stadium contact for disabled fans
Director of Operations
General ticket office contact
International contact number 0044 207 835 6000
Accessible ticket contact
International contact number 0044 207 915 1950
Number of wheelchair user spaces
East Lower North & South Elevated Platform – Platforms are located at the back of the East Lower seating area.
East Lower North Front - Pitch side
West Stand Lower Front - Pitch side
Westview Elevated Platform - Platform is located towards the front of the upper tier and towards the South Stand, via lift access.
South Stand Lower Elevated Platform - Platform is located at the back of the South Stand (please note that the Shed Lower is a safe standing area).
Mathew Harding Upper Elevated Platform – Platform is located at the front of the Matthew Harding Upper, via lift access.
Wheelchair positions for away supporters are located:
South Stand Lower Elevated Platform - Platforms are located at the back of the South Stand away supporters (please note that the Shed Lower away area is a safe standing area).
Each wheelchair platform will have a dedicated steward to provide assistance where required.
Number of easy access and amenity seats
Chelsea have a total of 330 seats available for ambulant disabled fans.
Information on amenity seats/easy access seat location for home and away supporters can be found at www.chelseafc.com
Away supporters' tickets are allocated in Shed Lower/Shed Upper (South Stand) - please note that the Shed Lower and Upper tiers in the away supporters areas are safe standing areas.
Number of accessible toilets
A fully equipped changing place toilet is located at the North end of the East Lower concourse. Access is by Radar Key and the Facility is supervised on Matchdays by stewards.
In addition to this permanent facility, a mobile changing place (Mobiloo) is also in attendance on Matchdays and is currently parked adjacent to the Millennium Hotel.
Changing places facility
These are available from the ticket office windows or main reception Shed End (South Stand) or you can email firstname.lastname@example.org with your name, details of match you are attending -with your seat details -, a steward can deliver an ear piece to you on matchday.
To operate the ear piece instructions can be found on the side of the box or please ask the members of staff when collecting.
Accessible services + information
Chelsea do recommend advanced notification if you intend to attend a match with your animal.
It is recommended that the animal is familiar with the stadium, if a separate visit is required to allow familiarisation please email email@example.com or call 0371 811 2012 where arrangements can be made.
There is no dedicated relieving areas available.
Water bowls for assistance animals can be arranged, please contact by email: firstname.lastname@example.org or call 0371 811 2012
Induction loop is fitted to all ticket office windows.
There also portable induction loops across the stadium.
Access is via a step free entrance and through a double door which opens outwards with a slight incline of 170mm from the entrance to the shop.
The access to the upper level is via a lift. The lift is 1400mm deep and 1100mm wide. The lift is located on the left of the main entrance, a mirror is fitted to assist with exiting.
There are 28 tills in total which are located at the back of the store.
If assistance is required for access to the tills please speak to a member of staff.
The store has good lighting and access around displays.
Food concession stands
Should you have mobility issues and like to request an in-seat delivery, please contact club at least 72 hours before the match day with your request.
Total number of parking spaces
There are six spaces within the stadium complex at Stamford Bridge and three spaces at Fulham Broadway.
Bookings are taken approximately four weeks prior to matchday and a full schedule can be found at che.lc/access-parking.
Spaces at Stamford Bridge, three are located between the Millennium Hotel and Stamford Gate Store and three are located in the underground car park. The underground spaces have access to ground level is via the Copthorne Hotel lift. These spaces are controlled by Stewards.
Drop off points are accessed via Stamford Gate entrance situated by the Stamford Gate shop, this is a level surface with metal ventilation grating for the underground car park. These areas are controlled by stewards and security on matchdays.
Please note once the road is closed there is no access to the drop off point or car park.
A drop off point is located via the Stamford Gate entrance situated by the Stamford Gate shop. These areas are controlled by stewards and security on matchdays. Please note once the road is closed there is no access to the drop off point or car parks.
This page was reviewed and updated by Level Playing Field staff and the club on 14 June 2022.
How we set targets
Have you got a question, complement or complaint?
Let us know about your matchday experience at Chelsea to help improve access and inclusion.
About this page
This information is provided by Chelsea. Level Playing Field (LPF) cannot be held responsible if the service and provision differs from what is stated here.
If you have any queries please contact us.
Updated June 2022