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Football

Chelsea

Premier League
Stamford Bridge
Capacity: 40,853
Stamford Bridge
Fulham Road
London
SW6 1HS

Disabled supporters contact

Club or stadium contact
 for disabled fans

Paul Kingsmore
Director of Operations

0371 811 2012

General ticket office contact

0371 811 1905

International contact number 0044 207 835 6000

Accessible ticket contact

0371 811 2012

International contact number 0044 207 915 1950

Accessibility information

Stadium map

Stadium map

Number of wheelchair user spaces

Home

Actual:
193
Target:
193

Away

Actual:
30
Target:
30
Wheelchair positions for home supporters are located:

East Lower North & South Elevated Platform – Platforms are located at the back of the East Lower seating area.

East Lower North Front - Pitch side

West Stand Lower Front - Pitch side

Westview Elevated Platform - Platform is located towards the front of the upper tier and towards the South Stand, via lift access.

South Stand Lower Elevated Platform - Platform is located at the back of the South Stand (please note that the Shed Lower is a safe standing area).

Mathew Harding Upper Elevated Platform – Platform is located at the front of the Matthew Harding Upper, via lift access.

Wheelchair positions for away supporters are located:

South Stand Lower Elevated Platform - Platforms are located at the back of the South Stand away supporters (please note that the Shed Lower away area is a safe standing area).

Each wheelchair platform will have a dedicated steward to provide assistance where required.

Number of easy access and amenity seats

Home

Actual:
309
Target:
309

Away

Actual:
21
Target:
21
Home: 309 Away: 21

Chelsea have a total of 330 seats available for ambulant disabled fans.

Information on amenity seats/easy access seat location for home and away supporters can be found at www.chelseafc.com

Away supporters' tickets are allocated in Shed Lower/Shed Upper (South Stand) - please note that the Shed Lower and Upper tiers in the away supporters areas are safe standing areas.

Number of accessible toilets

Actual:
16
Accessible toilets in non-hospitality areas are operated by RADAR Keys, stewards carry keys but we recommend that supporters requiring access to these facilities, should also carry their own keys.

A fully equipped changing place toilet is located at the North end of the East Lower concourse. Access is by Radar Key and the Facility is supervised on Matchdays by stewards.

In addition to this permanent facility, a mobile changing place (Mobiloo) is also in attendance on Matchdays and is currently parked adjacent to the Millennium Hotel.

Changing places facility

Actual:
2
Target:
2
A fully equipped changing place toilet is located at the North end of the East Lower concourse. Access is by Radar Key and the Facility is supervised on matchdays by stewards. In addition to this permanent facility, a mobile changing place (Mobiloo) is also in attendance on matchdays and is currently parked adjacent to the Millennium Hotel.

Audio commentary

Chelsea offer a complimentary ear piece for matchday commentary, which uses the Chelsea TV radio commentary feed.

These are available from the ticket office windows or main reception Shed End (South Stand) or you can email access@chelseafc.com with your name, details of match you are attending -with your seat details -, a steward can deliver an ear piece to you on matchday.

To operate the ear piece instructions can be found on the side of the box or please ask the members of staff when collecting.

Accessible services + information

Assistance dogs

Chelsea FC welcomes any supporters with an assistance animal.

Chelsea do recommend advanced notification if you intend to attend a match with your animal.

It is recommended that the animal is familiar with the stadium, if a separate visit is required to allow familiarisation please email access@chelseafc.com or call 0371 811 2012 where arrangements can be made.

There is no dedicated relieving areas available.

Water bowls for assistance animals can be arranged, please contact by email: access@chelseafc.com or call 0371 811 2012

Hearing loops

All ticket office windows are fitted with an induction loop.

Induction loop is fitted to all ticket office windows.

There also portable induction loops across the stadium.

Club shop

This club megastore is on two levels and opens seven days a week.

Access is via a step free entrance and through a double door which opens outwards with a slight incline of 170mm from the entrance to the shop.

The access to the upper level is via a lift. The lift is 1400mm deep and 1100mm wide. The lift is located on the left of the main entrance, a mirror is fitted to assist with exiting.

There are 28 tills in total which are located at the back of the store.

If assistance is required for access to the tills please speak to a member of staff.

The store has good lighting and access around displays.

Food concession stands

Disabled customers can have food and drink (excluding alcohol) delivered to their seats. This service is available to those who sit in either the West Lower or East Lower North front row.

Should you have mobility issues and like to request an in-seat delivery, please contact club at least 72 hours before the match day with your request.

Total number of parking spaces

Chelsea have up to nine pre booked accessible matchday parking spaces for blue badge holders, for the use of both home and away supporters.

There are six spaces within the stadium complex at Stamford Bridge and three spaces at Fulham Broadway.

Bookings are taken approximately four weeks prior to matchday and a full schedule can be found at che.lc/access-parking.

Spaces at Stamford Bridge, three are located between the Millennium Hotel and Stamford Gate Store and three are located in the underground car park. The underground spaces have access to ground level is via the Copthorne Hotel lift. These spaces are controlled by Stewards.

Drop off points are accessed via Stamford Gate entrance situated by the Stamford Gate shop, this is a level surface with metal ventilation grating for the underground car park. These areas are controlled by stewards and security on matchdays.

Please note once the road is closed there is no access to the drop off point or car park.

Travel options

Fulham Broadway is the closest tube station to Stamford Bridge on Fulham Road (SW6 1BY). The station is on the Wimbledon Branch of the district line between Earls Court situated about 200 metres / three minute walk from the stadium to Britannia Gate and 480 metres / six minute walk to Stamford Gate. The station is an accessible tube station with boarding ramps and lifts available. The area between Fulham Broadway and Chelsea FC has level access with dropped kerb pavements. The nearest entrance at the stadium to Fulham Broadway tube station is Britannia Gate (West Stand).

A drop off point is located via the Stamford Gate entrance situated by the Stamford Gate shop. These areas are controlled by stewards and security on matchdays. Please note once the road is closed there is no access to the drop off point or car parks.

This page was reviewed and updated by Level Playing Field staff and the club on 14 June 2022.

How we set targets

We use accepted industry standards to set the club targets. The reference documents include: Accessible Stadia Guide 2003 and Accessible Stadia Supplementary Guidance 2015; Building Regulations Approved Document M, Access to and Use of Buildings; BS 8300, Design of buildings and their approaches to meet the needs of disabled people; Guide to Safety at Sports Grounds (Green Guide); Access for All, UEFA and CAFE Good Practice Guide to Creating an Accessible Stadium and Matchday Experience

Have you got a question, complement or complaint?

Let us know about your matchday experience at Chelsea to help improve access and inclusion.

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Read comments from other fans

About this page

This information is provided by Chelsea. Level Playing Field (LPF) cannot be held responsible if the service and provision differs from what is stated here.

If you have any queries please contact us.

Updated June 2022

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Fan comments

Comments reflect the views of the fans themselves and do not necessarily reflect the views of LPF.

  • Liam Bird,
    3 weeks ago

    Hi there Simon, I hope this finds you well.

    It’s fantastic that your match day experience is positive, but the data for the ‘Away match day survey’ is sadly saying that this is not the case for many supporters who travel to an away game.

    Using the data from this survey, the aim now is to make sure that the away match data experience improves.

    Thank you for taking the time to contact us and let us know about your experience. All the best. Liam, Fans Liaison Officer

  • Simon Turner, who attended Chelsea and Newcastle
    4 weeks ago

    I have just read the article on the BBC, where it quotes yourself as saying The matchday experience for disabled football fans among the visiting support is “not fit for purpose”.
    This may be true in many cases, but I feel I have to let yoou know my experience as a disabled fan.
    I am a Disabled Member Season Ticket Holder for bothe Chelsea FC and Newcastle United FC, and can say the service and experience is nothing short of exceptional! Chelsea even have a dedicated Disabled phone line, manned by sypathetic and knowledgable staff.
    In all experiences, from booking to attendance of matches, it has been easy and straight forward with very kind and sympathetic staff, nothing is too much trouble!
    I welcome your response, but feel the need to set matters straight so not all cubs are “tainted with the same brush”!

  • Heather Whitehead, who attended Huddersfield Town
    2 years ago

    I think you need to update the bit whereby you say where the away disabled fans are located. Shocking view albeit elevated as when the home team are shooting towards us the home fans all stand up, take selfies and tons of photographs, most looked like they were one offs due the them having a match day ticket in their hand an unaware of their seating.

  • Wendy Millard, who attended Chelsea v wolves 2019
    3 years ago

    Had a wonderful day
    The disabled supporter coach was allowed to drop off and collect right outside the ground though there was still a short distance to walk which my Guid Dog enjoyed.

    Inside the ground the staff were fantastic. There was food and drink outlet at the back of the supporters area

    The wheelchair spaces were spacious unlike Everton so my Guide dog had plenty of room to chill.

    I will be back next season

  • Steven Powell, who attended Chelsea v Arsenal, Premier League, Saturday 18/8/18 KO 5.30pm
    3 years ago

    I arrived as usual by Tube at Fulham Broadway station. This station is street to train level wheelchair access, as is Earl’s Court for both the Piccadilly and District Lines. This makes Stamford Bridge one of the easier London grounds for wheelchair users to reach by Underground.

    I was pleased to find that the wheelchair platform for visiting supporters has been completely revamped. The new arrangement meets the current standard of being able to see the pitch even fans in front stand. This is a substantial improvement. It’s most welcome.

    The welcome accorded and the efficiency of stewards both outside and inside the ground was first class. My thanks to them. Refreshments are nearby. The counter is at a convenient height for wheelchair users. Service was efficient and friendly. If only the prices weren’t quite so larcenous!

  • Foxite, who attended Leicester City - 13th January 2018
    4 years ago

    Another game another season at Stamford Bridge and the view still remains awful for wheelchair users with Chelsea FC making no effort to make simple reasonable adjustments to improve sightlines for away wheelchair users. One set of goalposts and any action down far side and much of the penalty area was completely blocked with standing supporters, yet Chelsea net the front two rows but nothing at the back to assist with the views of wheelchair users (See attached pics) There was only one toilet available at half time because a steward was ill in the other one prior to the game and 45 minutes later it still hadn’t been cleaned. Arrived on the official disabled access supporters coach which dropped off and picked up outside the stadium.

  • Anne Hyde, who attended Chelsea v Arsenal - 18th September 2017
    4 years ago

    Having attended the match yesterday at Stamford Bridge, I was disappointed yet again that Chelsea have made no effort to make our experience any better.

    I was unable to see the goal and what was going around the goal at one end and my view was blocked by two men who were standing in front of me. Whilst I understand that if fans sit down to watch the match, I would have had an interupted view, it is never going to happen and therefore the club should look at better facilities for the disabled. A way to partially resolve the situation is to block off the two rows in front of the disabled seats (no. 28-32) and seat 32 should not be sold as the view is blocked by a wall and additional seating should be installed to meet the required number in the Stadia Guidelines.

  • Steven Powell, who attended Chelsea v Arsenal, Premier League, Saturday 4/2/17, KO 12.30pm
    5 years ago

    Wheelchair public transport access to Stamford Bridge is good with both Earl’s Court and Fulham Broadway Underground stations on the District line having street to train step-free access. At Earl’s Court there is step free access to Piccadilly line trains to King’s Cross St Pancras which is also step-free train to street. West Brompton station is also within a mile of Stamford Bridge. This has street to platform access to the Overground with helpful staff who will put down a portable ramp for wheelchair users without prior arrangement. Just turn up and tell them your destination station. They’ll call ahead for you to be met with a portable ramp to alight.

    Access to the away end is efficient but could be better signposted. Our view was elevated which I much prefer with little obstruction of view even with supporters standing in front of us. It was better than many Premier League grounds currently offer to visiting wheelchair fans but not as good as some.

    The refreshment kiosks have no dropped counters but aren’t built particularly high so this is less of a problem than at many grounds. The price and quality of the hot flood on offer was scandalous however. Avoid at all costs. There are lots of better alternatives near the ground.

  • Access Advisr, who attended Chelsea v Bournemouth
    6 years ago

    With permission from Access Advisr

    Accessibility at Stamford Bridge started with Chelsea kindly arranging for me to park in the shopping centre car park by Fulham Broadway station.Following a drink and a bite to eat, we made our way to the ground. We did the ‘tour’ around Stamford Bridge and then made our way into the stadium, up a slope which had a reasonable gradient. Once inside we went to our position behind the goal.Unlike some grounds (Brighton, Swansea), the viewing area is high enough above the seats in front so that those standing (which I don’t mind) do not obscure the view. At Chelsea (as at Charlton), this wasn’t the case. The nearest goal was obscured so that after I saw Glenn Murray head the ball I had to wait for the crowds reaction to see that we had scored (Did I mention we won by the way?).There were two toilets for disabled away fans. The one I chose was cramped and barely enough room to get my chair in. I’m assured though that the other one has plenty of room!Stewards were friendly as usual.

  • Michael and Brian McCarthy, who attended Chelsea v Everton 11.2.15
    7 years ago

    Stewards where helpful and polite. Michael relies on a headset for match commentary. The one supplied by Chelsea is a disposable ear piece. On previous occasions it has not provided a reliable service. Last night was no exception, it did not work, completely dead. Luckily Michael brings his own DAB radio for such eventualities so could use that to get commentary on the game.

  • Brian Wilson, who attended Chelsea v Everton 11.2.15
    7 years ago

    Went to the game as a carer for my sister. My sister doesn’t always need a carer with her to go the match but she cannot manage to go to Stamford Bridge on her own for the following reasons:-

    1) The away coaches park in Imperial Road which is a good 10 minute walk away from the ground if not more. Although my sister can push her manual wheelchair herself, she would struggle pushing that distance and then getting through the crowds on Fulham Road to the away end. The coaches were parked more or less outside the ground at the end of the game which hasn’t happened in some years and it was much better.

    2) The view from the elevated platform at the back of the Shed End is relatively poor. Fans standing up in the rows in front as all aways fans do, means that wheelchair users struggle seeing the goalmouth at the Shed End as well as the far side of the pitch. Any action down this end of the pitch, my sister had to press herself up on her arms to try to see which causes her discomfort in the days after. When she couldn’t do that I had to tell her what was happening. The other wheelchair users there on the night all complained that they found it hard seeing. Myself and the rest of the carers had to stand behind the wheelchairs all game as there are no carer seats provided on the elevated platform. Though if seats were provided we would have struggled seeing just like the wheelchair users.

    I believe Chelsea do not charge for the away disabled supporters, a good thing too, when the disabled supporters have so many problems in seeing the whole game clearly.

  • Kev O'Meara, who attended Chelsea v Everton 11.2.15
    7 years ago

    Found the staff to be very helpful, poor parking facilities near the ground but easy access into the ground once parking had been found.

    The view from the away end can only be described as very poor because as soon as there is any standing you have no view.

    There is no point in Chelsea giving free tickets if you cant see the event the ticket is for, I find this annoying, it is as if Chelsea are saying yes we know that you have no view so we give you free tickets. You’re missing the point Chelsea!

  • Amy Wilson, who attended Chelsea v Everton 11.2.15
    7 years ago

    I have been to Stamford Bridge many times with Everton and whether sat in the East stand or the Shed end, the view for disabled supporters has never been very good. Sitting down on the front in the East stand the view was continually blocked by the stewards. In the Shed end the view is blocked as soon as the supporters in front stand up, which is basically all game. Yes, I know this shouldn’t happen, but it happens in all away ends, other grounds have managed to work out how to have an elevated platform where disabled fans can still see no matter if the fans in the seats below stand or not. As you will see from the photographs, disabled fans have little or no view of the goal at the Shed end and the far side of the pitch too. To stand any chance of seeing any of the play at this end of the pitch, I had to press myself up into half standing position using my arms, even then I still couldn’t see very clearly. Doing this is something I cannot do for very long as it causes me to be in pain which lasts for a couple of days but it is the only option available to me to try to see the match. When I was unable to press myself up, I had to ask my brother who was my carer on the day what was happening as I literally could not see anything from my seated position. This situation has never improved in the years that the away fans have been in the Shed end, but for some reason things seemed so much worse after Wednesdays visit, I had to press myself up far more than I have ever done before to try to see and it is only now, days after the game that discomfort I had in my arms, shoulders and back has eased up.

    I know the tickets are free for away disabled supporters, which is the least Chelsea can do, given the difficulties the fans have seeing the whole game from this viewpoint. I feel that by offering free tickets the club think that they are making up for the fact that you will have such a poor view. It doesn’t really though. I’d rather pay for my ticket and see the game clearly, than pay nothing and see only half a pitch.

  • Anthony Joy, who attended Chelsea v Arsenal, 05/10/14
    7 years ago

    Anyone who has attended Stamford Bridge as a wheelchair user over the last 9 years will know that the view is poor, however on the raised section, at least you may be able to see the far end.Arsenal have approx 5 regular travellers (all wheelchair users) to away games on an away scheme. For some reason for this game Arsenal asked for extra tickets and took from the top, issuing them to the regulars. Unfortunately the tickets did not say restricted view. Had they, it would have been an unfair description as you’ll see from the picture. At least Chelsea don’t have the cheek to charge for that view but this, I feel gives them an excuse or way out. The tickets shouldn’t be sold.

    I’d implore you all to ask your own club not to request these tickets, or make sure you get tickets for the raised area. If you do get these seats, and you are a wheelchair user then you’ll see next to nothing. And no, nothing was done to try to get the fans to sit down…quite frankly if they thought about it properly, fans should be able to stand all day long and wheelchair users still be able to see.

  • Anonymous , who attended Chelsea v Hull 18th August 2013
    8 years ago

    Video of disabled fans area at Stamford Bridge.

  • Anonymous, who attended Chelsea v Hull 18th August 2013
    8 years ago

    Another slightly different view from my pitchside location at the game versus Hull City

  • Anonymous, who attended Chelsea v Hull 18th August 2013
    8 years ago

    This was my view from a pitchside location at the game versus Hull City

  • Lawrence Riley, who attended Chelsea v WBA
    9 years ago

    The Disabled fans area in the lower West Stand, where I was seated was close to the MH stand. The atmosphere and view were very good. I would like to thank CFC and the stewards for being extremely helpful at all times.

  • Lin Corbett, who attended v Wolves 25th September 2012
    9 years ago

    Free tickets were available for disabled fans and their helpers. However, only three sets of tickets for ambulant disabled fans were provided and we were not lucky enough to get any of those. Consequently we paid full price for both disabled supporters and helpers.

    We had tickets for the lower tier but when we arrived we were informed that we all had been moved to the upper tier and only those lucky enough to have benefited from the free tickets were allowed to be seated in the lower tier!

    My party included two people who were ambulant but with limited mobility and who found stairs very difficult to manage. We therefore requested to use the lift. The steward informed us that there were no lifts and suggested that we could manage the stairs if we took it slowly and did one step at a time! I think that the steward realised his mistake by the tone of my response as I quoted DDA and suggested that we be allocated seats in the lower tier! He did at this point escort us to the lift!!

    Once we reached the upper tier we were advised that we could sit anywhere, sat in the front row and had a fantastic view of the pitch.

  • Gary Deards, who attended Chelsea facilities for away fans
    9 years ago

    Why have Chelsea decided to start giving away disabled supporters 5 wheelchair spaces only, free of charge? Is it because the view is so appalling no one in their right mind would pay the normal £50 charge? I’d much rather pay and have decent facilities that be treated like a charity case.

  • stephanie pritchard, who attended chelsea v wba
    11 years ago

    Situated in away fans disabled area which was fine until something exciting happened on the pitch, everyone stood and i could see very little, lables on seats reminding people about disabled folk being behind them but paid no attention.

    Stewards were no help and a very frustrating afternoon ensued.

    Chelsea is not alone in its treatment of disabled fans when the area just needs a little thought and some concrete to raise the level of the area

  • Anon, who attended Chelsea Vs. Stoke City
    11 years ago

    I attended this match through Corporate Hospitality via a link through my job.

    Corporate Hospitality was excellent for disabled spectators. Access to Conference Rooms via wide doors and big lifts. Tables were good height to sit at and were not cramped. Staff were extremely friendly and accommodates needs. Disabled toilets were accessible and good, but not close to tables for dinner (although this could be arranged).

    Unlike able bodied fans we had to be escorted down to the Disabled Enclosure, so no corporate/box seat for wheelchair guests. Again escort was by security staff and was very safe and efficient.

    Sat in West Lower (if I recall) and view is pretty poor, sight lines blocked by advertising and stewards head. However felt part of crowd and atmosphere was good.

    Unable to return to corporate area for half time due to not being able to leave, but 15 minutes is not much.

    Post match facilities very good and was asked if needed a taxi. Chelsea overall stadium is good due to hotels so lots of set down points, toilets and eating options.

  • Katrina Hammond, who attended Chelsea v Ipswich Town - 24/1/09
    13 years ago

    I went to Chelsea about 5/6 years ago and the view was awful but I think my recent experience is about the worse match I’ve been to with regards to disabled supporters view and abuse from fellow supporters.

    Despite being told from that the view had improved and it was elevated, they only had 5 spaces elevated, which were basically first come first served. So even though I went with the official travel because I did not get into the ground early enough I did not get a elevated view. Not that the view was much better up there, but the abuse made it worse!

    They had to get an announcement to get OUR fans to sit down. There was one away fan who continued to argue with the steward and “why should he sit down”; my answer is “cos you’ve paid for a seat mate like I’ve paid to watch the match!”

    In all fairness though, my point is the issue would have never arose if Chelsea had got there thinking brains into action and done something about creating a better viewing area for disabled supporters which would mean ALL fans would be able to enjoy the game!!

  • Gary Deards, who attended v. Reading - 2008
    13 years ago

    view from away wheelchair area when supporters stand

  • Gary Deards, who attended v. Reading - 2008
    13 years ago

    view when away supporters in front of wheelchair are remain seated

  • Chas Banks, who attended v. Man Utd 2004
    17 years ago

    view from pitchside locations