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Football

Cheltenham Town

League 2
The Jonny Rocks Stadium
Capacity: 7,036
The Jonny Rocks Stadium
Whaddon Road
Cheltenham
Glos.
GL52 5NA

Disabled supporters contact

Club or stadium contact
 for disabled fans

Paul Godfrey
Club Secretary

01242588118, 07747776850

General ticket office contact

Tim Nicholls
DLO & Ticket Office Manager

01242 573558 (option 1)

Accessible ticket contact

Tim Nicholls
DLO & Ticket Office Manager

01242 573558 (option 1)

Accessibility information

Number of wheelchair user spaces

Actual:
18
Home and Away wheelchair bays are located Pitchside.

Number of accessible toilets

Actual:
4
One additional accessible toilet is available in the bar area.

Accessible services + information

Assistance dogs

There are not currently any relieving stations provided for assistance

dogs.

Hearing loops

The ticket office does not have a hearing loop.

Club shop

There are currently no low level serving counters in the club shop.

Club hospitality

There are currently no spaces in hospitality and VIP areas for wheelchair users.

Braille and large print provision

Club do not currently provide any disabled supporters information i.e. booklet with a map of accessible facilities in accessible formats (large print, easy read).

Food concession stands

There are not currently accessible catering facilities i.e. low level serving counters at kiosks, available.

Total number of parking spaces

Home: 8 Away:2 Pre-book by phoning ticket office with blue badge.

How we set targets

We use accepted industry standards to set the club targets. The reference documents include: Accessible Stadia Guide 2003 and Accessible Stadia Supplementary Guidance 2015; Building Regulations Approved Document M, Access to and Use of Buildings; BS 8300, Design of buildings and their approaches to meet the needs of disabled people; Guide to Safety at Sports Grounds (Green Guide); Access for All, UEFA and CAFE Good Practice Guide to Creating an Accessible Stadium and Matchday Experience

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Let us know about your matchday experience at Cheltenham Town to help improve access and inclusion.

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Read comments from other fans

About this page

This information is provided by Cheltenham Town. Level Playing Field (LPF) cannot be held responsible if the service and provision differs from what is stated here.

If you have any queries please contact us.

Updated October 2018

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Fan comments

Comments reflect the views of the fans themselves and do not necessarily reflect the views of LPF.

  • Cullum , who attended Cheltenham Town vs Plymouth Argyle
    1 year ago

    On Saturday I travel to Cheltenham from Plymouth with a group of Plymouth Argyle disabled supporters this was my first ever away match as you can imagine i was very excited. I was a little bit nervous though as there was a pitch inspection planned for 12:30 lucklly the game went ahead. When we arrived atWhaddon Road all the stewards where very kind and showed us to our seats. Me and my Carer were sat in theHazlewood Stand my first impression were ‘ we might get hit by the ball here’ as we were sat right behind the goal, luckily we didn’t. Overall i really enjoyed my first ever Away match it was a great experience and something that will live long in the memory!

  • Michael McCarthy, who attended Chelthenham v Everton 7th January 2012
    6 years ago

    Cheltenham ground was easy to find with parking on site or very close at the community centre. drinks and sandwiches, pasties, pies and sausage rolls available at the community centre. All very civilised and friendly.

    There was no head set commentary but the radio with national radio was clear.

    Stewards were helpful and considerate both entering and exiting after the game.

  • J and J, who attended Visited as away w-chair fans 11/08/2012
    6 years ago

    This was our second visit. On each occasion we arrived in our club’s official transport wheelchair accessible mini-bus. Last season we were immediately allowed to park at the Club but then “walked” round to the other side of the stadium by the disability lision steward who had greeted us, only to be told we were at the wrong entrance and needed to return from whence we had come. This time we would not have been parked at the ground other than we were able to say what happened last time and were then allowed to. (This initial confusion seems to resonate with the experience of the other reviewer.)

    Once parked up on this visit all the stewards were helpful and eager to offer any assistance required. The entrance for away wheelchair users is through the gate adjacent to the ticket office. On both occasions (like the other reviewer) we have been seated at pitch level in front of our own fans, just to the far side of the goal. This gives a good view of the park and you feel very close to the action. The gap between you and the hoardings is sufficiently wide for two chairs to pass. There were 4 of us in wheelchairs with PAs and still room for more. Officials walking past during the match was minimal which is appreciated.

    Only down side for my sight impaired husband was no audio commentary to assist him follow the game. The other reviewer has said you do need to watch out for stray balls, if you avoid them coming over, they can hit the back of the stand and get you from behind on the bounce back!

    Both our visits have been in warm weather so can’t comment on what it is is like when it rains.

    Accessible toilet is in the middle of the adjacent home stand which you get to by going down via the back of the stand. Journey is fine in a power chair but there is a steep short slope between the two stands. Toilet was clean, not over large for powerchair turning.

    Refreshments are served from a porta-cabin at the opposite end which seemed to me inaccessible but I did see a steward assisting a fellow wheelchair user.

    Leaving the ground involves going against the flow of the away fans leaving but at least you get to say goodbye to people. The ground is tucked away at the back of a housing estate. There is a general store and chippy nearby (not visited) and a Sainsbury on the nearby main road. Bar at the ground welcomes away fans and is accessible. Overall we have had two enjoyable visits to Cheltenham and would not hesitate returning.

  • Rob Lewarne, who attended vs Colchester United
    7 years ago

    The info on the site is not strictly accurate now – I also rang the Club to check and they confirmed that visiting wheelchair supporters would be positioned in the Main Stand. However, when I got to the ground and attempted to enter the Main Stand the stewards told me that it was possible to sit behind the goal with the rest of the away support. They have taken 2 or 3 seats out in the front row to allow wheelchair users to sit in those spaces (beware of flying footballs – you are very close to the pitch)

    Facilities wise I didn’t use the toilet but this is housed in the adjacent (home) stand. Refreshments are available from a small kiosk between the away stand and the Main Stand.