Skip to content
This website uses cookies to help us understand the way visitors use our website. We can't identify you with them and we don't share the data with anyone else. Find out more in our privacy policy.
Club logo
Football

Coventry City

League 1
Ricoh Arena
Capacity: 32,609
Judds Lane
Coventry CV6 6GE

Disabled supporters contact

Club or stadium contact
 for disabled fans

Mark Hornby
Head of Marketing & Communications

02476217673, 07976783251

General ticket office contact

Shelagh Brock
Ticketing

0844 453 9134

Accessible ticket contact

Mark Hornby
Head of Marketing & Communications

02476217673, 07976783251

Accessibility information

Number of wheelchair user spaces

Actual:
95
West stand has 31 spaces, 9 elevelated spaces in the North Stand, East Stand has 36 spaces and South stand has 10 spaces.

Number of easy access and amenity seats

Actual:
258

Number of accessible toilets

Actual:
14

Audio commentary

None

Sensory room

Coventry City do not currently have a Sensory room available.

Accessible services + information

Assistance dogs

Coventry City do provide facilities for assistance dogs (dog relieving areas).

Hearing loops

There is no hearing loop in the ticket office.

Club shop

Yes but shop is not on site.

Club hospitality

Coventry City do have spaces in hospitality and VIP areas for wheelchair users.

Braille and large print provision

Club do not currently provide any disabled supporters information i.e. booklet with a map of accessible facilities in accessible formats (large print, easy read).

Accessible lounge

No

Food concession stands

Coventry City do have accessible catering facilities i.e. low level serving counters at kiosks.

Total number of parking spaces

Across 3 cark parks.

How we set targets

We use accepted industry standards to set the club targets. The reference documents include: Accessible Stadia Guide 2003 and Accessible Stadia Supplementary Guidance 2015; Building Regulations Approved Document M, Access to and Use of Buildings; BS 8300, Design of buildings and their approaches to meet the needs of disabled people; Guide to Safety at Sports Grounds (Green Guide); Access for All, UEFA and CAFE Good Practice Guide to Creating an Accessible Stadium and Matchday Experience

Have you got a question, complement or complaint?

Let us know about your matchday experience at Coventry City to help improve access and inclusion.

Leave a comment

Read comments from other fans

About this page

This information is provided by Coventry City. Level Playing Field (LPF) cannot be held responsible if the service and provision differs from what is stated here.

If you have any queries please contact us.

Updated October 2018

Have your say

To ensure dialogue is fair and without malice, all comments are evaluated by Level Playing Field before they are published on the site. This can cause a slight delay before comments appear.

Fields marked * are required

  • Accepted file types: jpg, jpeg, gif, png.
    Accepted formats: jpg, jpeg, gif or png format.
  • This field is for validation purposes and should be left unchanged.

How we manage your data

Level Playing Field take great care in managing your data. To see what measures we put in place to keep your data safe and how we use it please click here.

Fan comments

Comments reflect the views of the fans themselves and do not necessarily reflect the views of LPF.

  • cjl, who attended coventry v swindon
    6 years ago

    Was concerned about this visit as an away supporter having read the less than inspiring comments of previous posters. Firstly, parking. I telephoned in advance but was told no need to book but will cost £10, there are numerous spaces and they have never sold out. Just follow the signs to car park B, flash your blue badge, then pay cash to the barrier attendant. Car park B is immediately behind the away supporters end and there are plentiful large disabled spaces at the closest point to the stadium entrance. Big tick in the box for Coventry City apart from the hefty £10 fee.

    The only downside, whilst concession tickets with free carer are available, there is no system in place to allocate easy access seats for the ambulant disabled. The away section was a 3000 sell-out and therefore, I was forced to climb a large number of steps to get to my seat – very steep and distressing but at least a nice view! Taking the 3 points home helped get over my distress!!!

  • Ryan Westwood, who attended coventry VS Sheffield wednesday
    6 years ago

    on entering the carpark at the ground we were directed to the ticket office to purchase the pass for the car park we were charged £10 to park and we were told that they no longer give consessions to disabled customers

  • J and J, who attended v's MK Dons 02/10/212
    6 years ago

    Visited as away supporters and discovered some significant problems for away wheelchair users at Coventry as referred to in earlier reviews. We travelled to Coventry FC in our club’s official wheelchair accessible bus. The parking was across a dual carriageway, a significant journey from the wheelchair access to the stadium. There is no dropped kerb from where the coaches park to the slope into the under pass, so wheelchair users have an extended trip round the car park into the on-coming traffic to get to the underpass. (Although where we sat in the stadium was under cover we needed waterproof clothing to reach the stadium from the bus.) On existing the underpass you need to stay on the pavement up to the top of the hill where there is a dropped kerb for you to cross and enter a walk way which takes you down the hill that you have just climbed! It is a significant distance for walking, pushing chairs and for those who find it difficult to self-propel distances/inclines.

    To the right of this path is an out of town shopping area with a Tesco superstore and food outlets. I did see steps down to this area and didn’t look but presumed there would also be a slope. We accessed the DeVere stand by the second set of large doors round from the end of the path. The biggest problem for us is that the raised wheelchair area for away fans is only used if they have sold thousands of away tickets. As they sell the away tickets from the opposite end, if there are only a few hundred the away wheelchair users have to sit at pitch level on a slightly raised platform, which although it gives a good view, has no provision for anyone other than another wheelchair user to sit next to you. This meant that to speak or even see my husband (sat raised up about 2 ft behind me) I had to turn my wheelchair side on and due to the narrowness of the platform he could not get to me without physically climbing over other wheelchair users. (There were no carer/PA seats with level access.)

    As a consequence we struggled when I needed assistance holding my cup and I was not able to speak to my husband during the match something, which is all the more important as he is visually impaired and Coventry FC do not provide headset match commentaries for the visually impaired.

    The narrowness of this platform meant that to go to the toilet in my powerchair I only just managed to get pass another wheelchair user in his manual chair with him turning sideways on, had his chair been any larger or there had been more wheelchair users, everyone would have needed to move off the platform to allow someone out.

    Two accessible toilets just round the corner, large and clean but I found the door very heavy. Unlike at some stadiums where stewards seeing you heading in the direction of the loos, they will go and open the door for you, often waiting to assist you on leaving, at the Rioch, the stewards moved out of my way.

    Getting refreshments we also found difficult. When my husband first asked, he was told it was up a steep flight of stairs, when he declined, the steward suggested he should bring a carer – he pointed out he was my carer! In fairness another steward then arrived to take him to get refreshments without climbing stairs. He the steward had to wait whilst he bought his drink to get him back through the security door to his seat.

    Thankfully after the game the away coaches were allowed to pick up at the stadium so we did not need track back to the car park.

    Following our visit I exchanged emails with Dan Wilson the Ticketing Manager at Coventry FC. In fairness to Dan, he thanked me for taking the time to contact him. He informed me that he was aware the provision for away wheelchair fans is not satisfactory, that he is trying to get it changed and emails such as mine were usefully in his efforts to do so. Hence if you similarly are unhappy with your experiences at the Rioch I would suggest you email Dan and hopefully we can shortly have a review detailing how it has improved.

    It seems the raised seating areas for wheelchair users that the home fans have and which is made available to away fans when they have sold a lot of tickets are excellent, with carer/PA seating in the usual style next to the wheelchair spaces.

  • Andrew Paterson, who attended Disabled Away fans treated appalingly 15/06/2012
    7 years ago

    I have had nothing but problems at Coventry City. The parking although excellent is overpriced for disabled people at £10 no deductions are made for accessible parking.

    The stewards and Police are appaling, I have had issues with my crutch going into the game and without my crutch have been approached by police telling me that If I am aggresive I will be arrested, no questions asked. Stewards do not allow my crutch into the ground and do not allow me through the side gates and I have to go through turnstiles.

  • colin, who attended Disabled parking 10/12/2011
    7 years ago

    I contacted the club well in advance to reserve a parking space. They told me that although they have 100 spaces, these had all been taken by season ticket holders. My only option was to pay on the day. I explained that I was in a wheelchair and needed to open my door wide and asked if I could reserve a space on the end of a row. They said I couldn’t do this and would have to take whatever spot I was allocated on the day. They also charge £10 with no reductions for disabled.

  • Peter Farndon, who attended Coventry City v Hull City 14/03/2011
    8 years ago

    The club’s car parking arrangements are not satisfactory. Firstly having successfully gained a pre-ordered designated disabled car park for the Swansea game a couple of weeks ago, was told this time that ‘disabled parking bay tickets are only given to season ticket holders’, and consequently wasn’t issued with a disabled pass. Instead however I was given a parking ticket for the away fans car park, the other end of the ground. On the day my carer had to speak to several members of the club’s car parking attendants, most of whom were unhelpful and couldn’t provide any solution to the problem. The problem primarily being that durig the course of the match my carer would need to return to the car for both medical, as well as other practical items and I cannot be left without a carer for this length of time.

    Ultimately, following several discussions with car park staff, we were able to park in the nearest car park to the stand in which our seats were, though not in a disabled space, which we were abvised were pre-booked. However when my carer returned to the car at half time could see that there were in fact 2 empty disabled spaces, which we’d been told we couldn’t park in due to the fact that they would be filled. As it goes my carer simply re-parked the car in a vacant disabled spot at half time, the 2nd of which was still empty as we came out at full time.

  • Alan Lovell, who attended Coventry v Reading
    8 years ago

    Despite the club’s claim that there are over 100 spaces for wheel chair supporters, it’s almost impossible to get tickets on a casual basis. I tried to get tickets 3 weeks before this match and there were none available. I have had the same response on several other occasions. I was told that almost all the available spaces were taken up by disabled ticket holders and there was only 1 space available on a casual basis. Ticket staff are helpful and will try to give you tickets close to a disabled space so it’s possible to use the disabled entry ramp to seating.

    Part of the problem seems to be created by the way away fans are segregated so that some disabled spaces can’t be used. In a stadium that is usually less than half full it seems a pity that more effort isn’t put into catering for disabled fans who aren’t season ticket holders.

  • Gary Deards, who attended Coventry v Reading - 4/4/09
    10 years ago

    Mid-tier away wheelchair viewing platform

  • Gary Deards, who attended Coventry v Reading - 4/4/09
    10 years ago

    View from lower level wheelchair platform – away fans

  • Gary Deards, who attended Coventry v Reading - 4/4/09
    10 years ago

    View of restricted width platform

  • Gary Deards, who attended Coventry v Reading - 4/4/09
    10 years ago

    We parked a mini-bus in the away supporters coach park (C) which is about a 5 minute walk from the ground under a subway. There are very few dropped kerbs so wheelchair users can take longer. Disabled car parking can be arranged nearer the ground and the police agreed to move us as it would have meant the driver leaving at half time.

    The club has 2 positions for away wheelchair users; 1 on the touchline but raised (see picture opposite) and another mid-level. The lower level doesn’t leave much room for manoeuving and could be a problem if there are many wheelchairs wanting to get in and out. The fact that a new stadium needed this temporary structure shows how poor design still takes place.

    We were not allowed to use the better mid-level platform (accessed via lift) as Reading didn’t take up the full away allocation – this isn’t right as I would have preffered a more elevated view even if it meant sitting on your own.

    The catering facilities were not accessible as at the back of the stand. I didn’t try the accessible WC. Staff were, however, very helpful.

    Home fans had elevated mid-level platforms which appeared good.

    A couple of colleagues with Ambulant disabilities were handed tickets at the back of the stand despite saying they had an ambulant disability. Luckily, the ground wasn’t full and they were moved but why can’t all clubs allocate specific ambulant seating?