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Football

Crawley Town

League 2
The People's Pension Stadium
Capacity: 5,907
Broadfield Stadium
Winfield Way
Crawley
West Sussex
RH11 9RX

Disabled supporters contact

Club or stadium contact
 for disabled fans

Barbara Robinson
Disability Liaison Officer

01293410000, 07434402972

Volunteer

General ticket office contact

Sophie Harding
Ticket Office Manager

01293 410000

Accessible ticket contact

Barbara Robinson
Disability Liaison Officer

01293410000, 07434402972

Disabled supporters association

Chair (Club volunteer)

Chair (Club volunteer) Barbara Robinson

01293 530314

Accessibility information

Number of wheelchair user spaces

Actual:
34
Some home wheelchair user spaces are on a raised area in the West Stand and the rest are pitchside in front of the stands and behind the goal. Away wheelchair user spaces are pitchside and behind the goal.

Number of accessible toilets

Actual:
11
Accessible toilets are very close to disabled supporters' seating areas.

Audio commentary

Audio Description Service is available for home and away fans who request it. There are 9 receivers which are allocated on a first come first served basis. Supporters can collect and return them from the players' entrance.

Accessible services + information

Assistance dogs

Assistance dogs are welcome but there are no relieving areas inside the stadium

Hearing loops

The ticket office does not have a hearing loop.

Club shop

Crawley Town do have a low level serving counter in the club shop.

Club hospitality

Although the suite is accessible to wheelchair users there are steps to the stadium seating in the directors' & hospitality area.

Braille and large print provision

Club do not currently provide any disabled supporters information i.e. booklet with a map of accessible facilities in accessible formats (large print, easy read).

Food concession stands

Crawley Town do have accessible catering facilities i.e. low level serving counters at kiosks.

Total number of parking spaces

Home:18 Away: 4 Some season ticket holders requested and have a hatched bay or wide unhatched bay. Others who do not need a wide bay can request an ordinary bay FOC. Any spare bays are allocated to blue badge holders FOC who request parking. Hatched bays are close to where the lift is and the home end. Other places can vary. Blue badge holders park foc.

Travel options

There is a drop off bay near the lift and crossing. Accessible buses to & from the town centre and train stations stop right outside the car park.

How we set targets

We use accepted industry standards to set the club targets. The reference documents include: Accessible Stadia Guide 2003 and Accessible Stadia Supplementary Guidance 2015; Building Regulations Approved Document M, Access to and Use of Buildings; BS 8300, Design of buildings and their approaches to meet the needs of disabled people; Guide to Safety at Sports Grounds (Green Guide); Access for All, UEFA and CAFE Good Practice Guide to Creating an Accessible Stadium and Matchday Experience

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Let us know about your matchday experience at Crawley Town to help improve access and inclusion.

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About this page

This information is provided by Crawley Town. Level Playing Field (LPF) cannot be held responsible if the service and provision differs from what is stated here.

If you have any queries please contact us.

Updated January 2019

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Fan comments

Comments reflect the views of the fans themselves and do not necessarily reflect the views of LPF.

  • Liam Archer, who attended Crawley Town vs Bury 25-08-2018
    6 months ago

    Would just like to say what great commentary provided at Crawley today

  • Kate Bosley, who attended Crawley v Grimsby
    2 years ago

    Audio description was great.

    i turned up at the match with my family to watch a relative playing for Grimsby. we were spotted by a helper who noticed my guide dog. She introduced me to the audio description facility which I took with me to the stands.

    stewards were very helpful showing us to some seats and then we settled to watch the match. The audio was amazing, though somewhat biased! But even so it made such a difference. Occasionally I would tell others what was happening and they said I sounded like an expert.

    it was funny though when one Grimsby player was repeatedly fouled from the half way line to just outside the box, where he was brought down. The player was rightly booked but the commentator said, “a harsh booking there!”

    great, thank you

  • Sheila Quinn, who attended Crawley Town vs York City
    3 years ago

    I bought our tickets over the phone at Crawley & also reserved a parking space

    Arriving at the ground we were directed to our reserved car park space next to the away turnstiles and I collected our tickets from the ticket office.

    In the car park a lady came across to welcome us & said we were welcome to go into the bar as it was wheelchair accessible, and she asked if we needed help with anything.

    Program sellers were outside the ground and the club shop was wheelchair friendly.

    Entering the ground there were disabled toilets and an accessible refreshment bar.

    We sat in a covered wheelchair area pitchside, in the corner, in front of our own supporters.

    It was a decent view except we couldnt see the far corner of the pitch & people were constantly walking infront of us to the refreshment bar & toilets. Worst, although the stewards were very friendly they kept standing in front of us talking to an ambulance lady who was sitting in the disabled area and blocking our view.

    We missed seeing a penalty given when a steward stood to watch the game blocking our view of the penalty area completely, but he was asked to move and did so before the penalty was taken.

    A decent accessible ground but not a good place for the wheelchair bay

  • Chris LPF, who attended Crawley Town
    3 years ago

    Blog: Crawley Town has really scored with its audio description service – Crawley Observer

    Going to a football match when you have the eyesight of a mole is a rather disheartening affair.

    You try your best to get caught up in the excitement of the game but, unless the play takes place entirely on the touchline in front of where you are standing, it’s impossible to keep track of what’s happening.

    It’s the football equivalent of a Kindle – ensuring dodgy eyesight doesn’t prevent anyone from being able to do what other people take for granted.

    I gave up on going to watch Crawley Town when it became depressingly apparent I was forking out to listen to other people scream, shout and question the parentage of the referee – and only knew a goal had been scored when they all started cheering (Or crying. The giddy heights of the Football League were still an unreachable dream at that point and a win was a rare treat).

    For years, my association with the Reds was reduced to asking others how the games had gone or – later – watching the scant few seconds of footage The Football League Show offered very, very late on Saturday nights. Hardly thrilling.But now Crawley Town has come up with a solution – free audio descriptive commentary for home and away fans.Read full blog post here

  • J&J, who attended 10/01/15
    4 years ago

    Our third visit as away fans to the Checkatrade.com stadium in successive seasons. As I have written lengthy reviews after both these earlier trips this is a short review, just covering any new points.

    Practice for selling away wheelchair user tickets has reverted to having to contact Crawley and collect the tickets on the day. Unlike 2 seasons ago they were ready for me to collect but my friend’s tickets were not present until she asked for mine and found hers had been bundled with mine! So if your tickets are missing, check whether this has happened with yours.

    Not sure if this is common practice at Crawley but we were not allowed into the stadium until after 2 pm for a 3 pm KO. As our Club’s official away travel arrived at the ground at 1 pm this seemed a very long wait.

    No chips available, big disappointment given my favourable comments last time. I gather this was a blip and they are usually. Bacon rolls (lots of bacon) £3 each, hot drinks still £1.50 but the people selling drinks at your seats were not in action, I wonder if they are still operating?

    Although there are only 4 away wheelchair spaces, Crawley sold tickets to 5 away wheelchair users. I was therefore pleased to see they readily accommodated us all with a great “can do” attitude.

    Used the live match commentary on the new Player app (I have never been successful in getting live commentary from the previous app). 3G only stopped working twice and quickly reconnected. Only down side of this for visually impaired fans who want to rely on a commentary to help them follow a game is that the “live” commentary is about 2 mins behind the action on the pitch, which made for an interesting afternoon for my husband.

    Really nice to have all the away fans in the seated stand passing the wheelchair area, so you can pass the time of day with them. All too often it seems our paths are never to cross even when we are at the away end. We were told by a number of able bodied fans we were in a more sheltered spot than they were – in danger of gloating but it is usually the other way round!

  • J&J, who attended 26/12/13
    5 years ago

    Our second visit in successive seasons as away fans to what is now called the Checkatrade.com Stadium. So pleased to be able to report that this time we encountered none of the problems I detailed in my last review. Well done Crawley.

    Ticket Purchasing

    Unlike last year I was able to purchase my away wheelchair user ticket and carer ticket from my own Club and it was significantly cheaper than last season. My Club only received these tickets 3 working days before the match (and not the 3 weeks when all the other Crawley tickets went on sale). This meant in the run up to Christmas I was having to remember to keep phoning to see if I could yet buy my ticket.

    Access to the Ground

    Easy access from Jct 11 of the M23. The Stadium is just off the roundabout that has a huge red and white football on it! The wheelchair accessible mini-bus that our Club provides as part of its official away travel, that we travel to all away matches in, was, we were informed, not expected but was allowed to occupy the last vacant disabled parking space in the relatively small stadium car park. Entrance for all away fans is to turn left immediately through the main gates and continue to the end.

    Facilities in the Ground for Away Wheelchair Fans

    Viewing Areas

    This takes 4 wheelchair users and PAs/Carers. It is situated at the beginning of the long side of the pitch between the away standing area in the stand at right angles and the away fans’ seated away stand alongside in the other direction. Pleased to report that the away wheelchair fans viewing area now has a roof on it and all the building dust that was on the seats last year has gone. Good 3G signal. Difficult to see play at the far end of the pitch from this area. 4 fixed let down carer seats against the back wall of this area give a particularly poor view of play. My husband stood throughout the game at the front of the viewing area and was allowed to. I did get an unrestricted view by positioning myself in the corner of the area nearest to the corner flag and using the riser facility on my powerchair but this rare facility should not be required. We discovered that you also need sun visors. Unexpectedly we basked in warm winter sunshine prior to the match but this meant we were unable to see anything of the game, without using improvised sun shades,until the sun dropped behind the opposite stand around 3.15 pm.

    Refreshments

    We viewed them as the best we had encountered in over 40 grounds both for value and quality. No lowered serving area but conveniently near to the away wheelchair user viewing area. You pass them on the left as you enter the ground. Large plastic tray of lovely hot non-greasy chips £2. A hot dog, a chicken pie and a bottle of Tango was £6. The hot dogs were made with “proper” sausages and browned onions, not the sad pale food you so often get. Hot drinks £1.50. Also, very conveniently, something I have previously only seen at the Paralympics, people walking round the ground throughout the match with a tank of hot water selling to you at your seat hot drinks for £1.50, they also sold confectionery.

    Accessible Toilets

    As per my last review. Remain clean. Left-hand transfer. Soap dispenser was empty and looked like it may have been for some time.

    Headset Commentaries for Visually Impaired Fans

    As we could not find anything on Crawley’s web site to say otherwise, we presumed it was as last season with no commentary available, although we did not actually check with the Club.

    Attitude of Club Officials

    The only ones we encountered were at the gate as we entered who were friendly.

    After the Match

    No problems.

    Will We go Again?

    Definitely. One trip when we will not need to pack up food and drinks to take with us – just sun visors – even in winter!

  • Disappointed disabled customer, who attended Crawley v Swindon Town
    6 years ago

    Booked ticket over ‘phone – I realise now that I too may have been charged full price inadvertently like the poster above.

    Asked to reserve disabled parking space. Told it was first come, first serve. Fortunately I got the last spot on the day. If that had gone though, they had no fall-back and I would most likely have had to turn around and go home because I would have been forced to park too far away from the ground. I would have preferred they said no disabled parking was available because they were all booked and chosen not to go, rather than take the risk.

    I was told that to collect tickets from ticket office, which was located “close to the away section”. Wrong! it was diagonally opposite on the far side of the ground; ie. couldn’t be any further away.

    Struggled up to entrance (I was early and there was no queue), I am in much pain and discomfort because of the distance between ticket office and entrance. Asked if I could enter via the open exit gate immediately adjacent to the turnstile (which because my size and disability makes these extremely difficult to negotiate). Sentry says nothing and just points to the turnstile.

    Not only am I disabled and obviously so, but I am a grandfather. The next officious steward gestures to search me. I am made to feel like some 1970s, knife-carrying hooligan. I questioned the lack of common-sense, to which I am officiously told that if he can’t search me, he won’t let me in. Welcome to Crawley Town FC – I won’t be back.

    All the more sad, because I rarely go to away games but the previous week, I went to Leyton Orient. The contrast could not have been more so. A steward came to me in the queue and and offered to escort me and my helper to enter via the exit gate rather than the turnstiles, which was opened for us and they took care of our tickets (both FREE by the way – very many thanks!!). As I passed through to the stewards on the inside, they were ready to assist me to my seat at any stage. Ten out of Ten to Leyton Orient.

    I am not expecting to be wined and dined. All I ask is to be treated with respect and for stewards to exercise common sense. It really isn’t too much to ask.

  • J & J, who attended 23/10/12 - Crawley v MK Dons
    6 years ago

    Visited as away fans. Ground conveniently situated near to the motorway exist with parking at the stadium at the away end. I did not see any nearby shops/eateries on this our first visit. As a wheelchair user I was unable to purchase my ticket at my home club as able bodied away fans did. When I phoned Crawley 3 weeks before the match I was told to collect my ticket from the ticket office and was not given the option of it being posted to me as is usual. This meant I had to negotiate the car park in the dark in my chair to find the ticket office and queue up to be told my ticket was not there and I should go to reception. Went to reception to be told my ticket was at the ticket office, back to the ticket office, when somebody then undertook to reprint my ticket, back to the away end to be told that my ticket was for the home end and was told to return to reception, where I was told I did have the correct ticket. Sensing my frustration at this point a member of staff then accompanied me back to the away end, explained I had the correct ticket for the away end and finally I got in. I was frustrated not least because I had not seen a loo for the previous 4 hours! Thankfully the accessible loo at the away end was clearly very new, large and excellent apart from the turn into it was a bit tight and the hand dryer did not work. (I reported this to the steward who on my second visit was pleased to tell me it was now working and it was.) It was clear that Crawley had also recently spent money on making a new viewing area for away wheelchair users. I therefore thought it was a great shame that as with the new acccessible toilet the turn into it is extremely tight, it is the only area in the whole ground that is not covered – (take waterproofs, thankfully I was there on a dry night) and is the only area in the whole ground with a restricted view, you cannot see the near side far corner. The area is however close to the refreshment kiosk.

    To add insult to injury it transpired that I had been charged (incorrectly) more for my ticket than any other away fan but was not believed unless I submitted my bank statement as proof (I had no other proof as my card receipt had presumably been lost with my ticket). It was only a couple of pounds but by now it seemed the principle of it. I subsequently emailed the proof stating I as the customer did not like not being believed and asked that the difference be donated to their disability football team. I have not received any reply to my email. When we returned home we also discovered the carer seats must have been covered in building dust which had transferred itself to my husband’s coat.

    As my husband has little sight when I phoned for the tickets I asked if they provided a headset commentary for visually impaired away fans and was told that a headset would be left with my tickets. As well as dealing with the ticket debarcle on the night I was also informed that they did not do a headset commentary. Which just confirmed my impression of disorganisation. On the positive side the stewards we had in the ground were friendly and recognised and changed course accordingly without us needing to point it out (as is usual) that walking in front of my husband when he views the match through a 1.5 cm lens causes him to lose focus making it near impossible to follow the game.

    We would go to Crawley again but we would endeavour to have our tickets before the match, take a cloth to clean the carer seat if needed, ensure we each had a full set of waterproofs and be prepared for not seeing one corner of the pitch.