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Football

Crewe Alexandra

League 1
The Alexandra Stadium
Capacity: 10,109
Club website
Information for disabled supporters
The Alexandra Stadium
Gresty Road
Crewe
Cheshire
CW2 6EB.
All clubs + venues

Disabled supporters contact

Club or stadium contact
 for disabled fans

Beverley Dyer
Disability Liaison Officer

01270213014 ext 300 / 07733077611

General ticket office contact

Beverley Dyer
Disability Liaison Officer

01270213014, 07733077611

Accessibility information

Number of wheelchair user spaces

Actual:
86
Home wheelchair user spaces are located pitchside. Away wheelchair user spaces are located on a raised platform.

Number of accessible toilets

Actual:
6
6 Accessible toilets are located 15m from disabled supporters' seating areas.

Audio commentary

Radio Commentary is available via Hospital radio broadcast. Headsets are available - Home: 3 Away: 3. Stewards show supporters to their seats, handsets are given out and collected back at the end of the game .

Accessible services + information

Hearing loops

The ticket office does have a hearing loop.

Club shop

Crew Alexandra do have low level serving counters in the club shop.

Club hospitality

There are currently no spaces in hospitality and VIP areas for wheelchair users.

Braille and large print provision

Club do not currently provide any disabled supporters information i.e. booklet with a map of accessible facilities in accessible formats (large print, easy read).

Food concession stands

Crewe Alexandra do have accessible catering facilities i.e. low level serving counters at kiosks.

Total number of parking spaces

Accessible spaces are in the main carpark. Pleae contact the club for details.

Travel options

National Rail have published links to the nearest stations to sporting venues including Crewe Alexandra see here for more information.
Crewe Alexandra do have a drop off point or shuttle bus service for supporters with accessibility needs or requirements.

How we set targets

We use accepted industry standards to set the club targets. The reference documents include: Accessible Stadia Guide 2003 and Accessible Stadia Supplementary Guidance 2015; Building Regulations Approved Document M, Access to and Use of Buildings; BS 8300, Design of buildings and their approaches to meet the needs of disabled people; Guide to Safety at Sports Grounds (Green Guide); Access for All, UEFA and CAFE Good Practice Guide to Creating an Accessible Stadium and Matchday Experience

Have you got a question, complement or complaint?

Let us know about your matchday experience at Crewe Alexandra to help improve access and inclusion.

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Read comments from other fans

About this page

This information is provided by Crewe Alexandra. Level Playing Field (LPF) cannot be held responsible if the service and provision differs from what is stated here.

If you have any queries please contact us.

Updated August 2020

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Fan comments

Comments reflect the views of the fans themselves and do not necessarily reflect the views of LPF.

  • Janet Ireland, who attended Crewe v Sheffield United
    7 years ago

    A lovely club to go to. Very helpful stewards. We parked directly outside the ground and were directed to the disabled entrance for away fans. We were told there were 2 areas we could sit in. One gets fans standing in front but is under cover the other is part covered but you do not get anyone in front as it is elevated. In this one there is a refreshment bar directly behind and the disabled toilet is nearby too. This has HOT water, the only ground we have found to have it. There is also just inside the ground a supporters lounge that visiting supporters can use if it is not full. On exiting after the match the coaches are directly outside the ground which is very good especially if it is dark. Would definitely go again.

  • J&J, who attended 19/03/13
    7 years ago

    This was our first visit to Crewe as away fans. The ground is right next to the station but a bit more complicated to find from the M6, not least as I did not spot any signs (follow town centre). We travelled in our club’s wheelchair accessible mini-bus which the first stewards we met were expecting and had saved parking for. Pity therefore they didn’t let us know where our entrance to the ground was and had disappeared by the time we got off the bus. This was around the 40th ground we have visited and we gave it the prize for the most difficult to gain access to. With no officials around, we followed where it seemed everyone was going along the pavement. With hindsight we think people were going to what looked like the excellent chip shop across the road (we noted this was closed at the end of our evening match)! After going round two sides of the ground until we could go no further we saw on our return journey a sign that said “Disabled fans entrance” so we waited there, until we saw a steward, when we were greeted with the warm welcome of “you’re away fans? – you can go home!”. What the sign does not make clear is that, that is the entrance for home disabled fans. The entrance for away disabled fans is down the passageway on the side nearest the station beyond the entrance to the Club’s bar, where they had actually parked our minibus!

    The area for away wheelchair users is a raised platform at the back of the away stand looking across the 18 yard box. The platform is covered. There are no marked bays but there is room for I would guess around 6 wheelchair users. Plenty of clean dry seats (not bolted to the ground so you can place them wherever is convenient) were also provided. The only disappointment was that the away stand was filled from the opposite end of the pitch to the wheelchair platform so, as the only wheelchair user (until half-time when I got welcome company!) with a small away crowd (Tuesday night re-arranged fixture with a long journey), my husband and I did feel a bit like we had a contagious disease which required us to be kept separate! Perhaps the gain of this is there was no one to block our view which may have happened had the seats in front of the platform been occupied. We did have an excellent view which was not obscured by club officials walking past as can happen at some grounds.

    The refreshment kiosk, no lowered counter, (which closed at the beginning of the second half) is in the adjacent family stand – flat access. The accessible toilet is beyond the refreshments on the left, clean with hot water, hand wash, paper towels and hand drier. The toilet cubicle is a good size but the door is stiff and heavy to move, I think the wood has swollen. It has an alarm but I noted the cord finishes around 5ft up from the floor so if you fell you could not reach it.

    Crewe’s website states that it provides a headset commentary for visually impaired home and away fans. When we phoned the club to request one we were told that to have a headset you have to sit in the home stand.

    Having been once and found the entrance, we would happily go again.

  • Jackie Melia, who attended Crewe v Bury FC
    9 years ago

    Be prepard to cue for your tickets, and once you’ve got your tickets you are escorted to where you can watch the match. We was with our own supporters, which is always good. The stewards where helpful and friendly.

    Parking We got there early so there was plenty of disabled parking, which is at the far side of the ground.

    Facilities They are good and the disabled toilets was clean and large. I had a problem though with one of the doors, it was very stiff and hard to open, I ended up badly bruising my hand.