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Football

Derby County

League 1
Pride Park Stadium
Capacity: 32,983
Pride Park Stadium
Pride Park
Derby
DE24 8XL

Disabled supporters contact

Club or stadium contact
 for disabled fans

Emma Drury
Disability Liaison Officer

01332 821 044 / 7841494327

Alternatively, please call the Ticket Office on 01332 667528.

General ticket office contact

Tye Harta
Head of Ticketing

01332 667528

Disabled supporters association

DCDSC Chair

Gary Dempsey

07866 481 120

Website

Accessibility information

Stadium map

Stadium map

Number of wheelchair user spaces

Home

Actual:
187
Target:
-

Away

Actual:
8
Target:
-
Pitch side wheelchair spaces are available in all four stands and these spaces are accessed via one of our accessible entrances.

The personal assistant/essential companion ticket is allocated next to the wheelchair users. By choosing to sit at pitch side it also gives the wheelchair user the opportunity to purchase additional seats for their friends and family, so that they can all sit together (subject to availability).

There are also elevated platforms available in all four stands.

Any specific seating requirements should be stipulated at the time of purchasing a ticket to ensure appropriate seating.

The concourses do have rest areas included.

Please refer to our access guide for more information or contact Emma Drury (Disability Liaison Officer) on 01332 821 044 or by email at emma.drury@dcfc.co.uk.

Alternatively, you can call the Ticket Office on 01332 667528 (dedicated ticket purchase/enquiry line for disabled supporters).

Number of elevated wheelchair user spaces

Home

Actual:
52
Target:
-

Away

Actual:
8
Target:
-

Number of pitchside wheelchair user spaces

Home

Actual:
135
Target:
-

Away

Actual:
8
Target:
-

Number of easy access and amenity seats

Actual:
TBC
Level access seating is available (front row - step free) in all four stands of the stadium and these seats can be accessed via an accessible entrance

Any specific seating requirements should be stipulated at the time of purchasing a ticket to ensure appropriate seating. The concourses do have rest areas included.

Please refer to our access guide for more information or contact Emma Drury (Disability Liaison Officer) on 01332 821 044 or by email at emma.drury@dcfc.co.uk.

Alternatively, you can call the Ticket Office on 01332 667528 (Dedicated Ticket Purchase/Enquiry Line for Disabled Supporters).

Number of accessible toilets

Actual:
29
Please note we have accessible toilets located in all parts of the stadium and these are clearly signed.

Should you require assistance, please seek advice from the nearest steward.

All accessible toilets operate using the National Radar Key system.

We would advise you to bring your 'radar' access key with you.

Audio commentary

Match commentary is provided by BBC Radio Derby.

Complimentary audio commentary headsets for supporters who are blind or partially sighted are available.

Headsets can be requested on the day of the game, please contact the nearest steward who will arrange for one to be brought to you (subject to availability).

Please contact the Disabled Liaison Officer on 01332 821044 for more information regarding this service.

Sensory room

The Sensory Room is designed for children and adults who have additional needs, aimed at those with Autism and/or Asperger syndrome.

Families can come and enjoy the game with the support of Derby County Community Trust trained staff. Kids with limited communication can enjoy relaxing music and can play with tangible and sensory-stimulating specific things.

The Sensory Room aims to eliminate any segregation from who can, and who cannot, enjoy a game of football at Pride Park Stadium.

For more information, please contact Stuart Asquith on 01332 416140 or stuart.asquith@dcct.co.uk

Accessible services + information

Assistance dogs

Any supporter wishing to attend the stadium with an assistance dog needs to contact the Disabled Liaison Officer on 01332 667528 or via email at emma.drury@dcfc.co.uk, so that we can ensure the appropriate match tickets (subject to availability) are allocated and adequate arrangements have been made.

Hearing loops

Induction Loop equipped seating is available in certain parts of the stadium including the away supporters seating area.

Club shop

The club shop is accessible for all supporters and does have a low level serving counter.

Club hospitality

There are fully glazed double doors that lead into the Club Shop. The doors are manual; therefore, we have staff members on hand to assist supporters if required. The door handles are at an appropriate height for most users, including wheelchair users and these are suitable for people with limited manual dexterity.

There is plenty of circulation space, however, on match-days the shop may become quite congested at times.

There is a lowered counter provided, which will assist wheelchair users and people of shorter stature and is in the far corner of the shop.

A hearing induction loop is provided, and this will assist hearing aid users.

Accessible lounge

The Club makes reasonable adjustments to enable disabled spectators to access the catering facilities by instructing one of our dedicated stewards to monitor the areas in which wheelchair users are located to ascertain whether any additional help is required.

Food concession stands

There are catering facilities in all parts of the stadium. Currently, all our serving counters that are within the concourse areas are high level counters. The club makes reasonable adjustments to enable disabled spectators to access the catering facilities by instructing one of our dedicated stewards to monitor the areas in which wheelchair users are located to ascertain whether any additional help is required.

Total number of parking spaces

Home: 43 Away: 5.

Accessible parking for home supporters available by prior request and are located approximately 20 yards from the stadium.

Spaces available for away disabled supporters are located within 100 yards of the away seating area (SE corner).

You can book accessible parking over the phone by calling 01332 667528 or in person at the ticket office. On selected fixtures Derby County offer a pay on the day service from Car park A (standard width spaces); spaces are allocated on a first come first served basis. Please contact Emma Drury on 01332 821044 or you can email emma.drury@dcfc.co.uk for more information and to book your space.

The club do operate a free shuttle service using buggies (before and after kick off) to transfer supporters who need extra help from both levels of Car Park A (located behind the South Stand), please make the car park attendant aware that you require a buggy on arrival to this car park and one will be arranged to meet you at your car. This service is also available around the stadium perimeter; you will need to signal to the driver that you require one. This service is free of charge.

Travel options

Drop off facilities are available. The club do not offer accessible away travel for disabled fans.

This page was reviewed and updated by Level Playing Field staff and the club on 29 June 2022.

How we set targets

We use accepted industry standards to set the club targets. The reference documents include: Accessible Stadia Guide 2003 and Accessible Stadia Supplementary Guidance 2015; Building Regulations Approved Document M, Access to and Use of Buildings; BS 8300, Design of buildings and their approaches to meet the needs of disabled people; Guide to Safety at Sports Grounds (Green Guide); Access for All, UEFA and CAFE Good Practice Guide to Creating an Accessible Stadium and Matchday Experience

Have you got a question, complement or complaint?

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Read comments from other fans

About this page

This information is provided by Derby County. Level Playing Field (LPF) cannot be held responsible if the service and provision differs from what is stated here.

If you have any queries please contact us.

Updated June 2022

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Fan comments

Comments reflect the views of the fans themselves and do not necessarily reflect the views of LPF.

  • Colin Draper, who attended V Hull City 14th May
    6 years ago

    The fact that this club exceeds the recommended amount of wheelchair spaces is an absolute joke. I was allocated a pitch side space betw the goal and the corner flag. The stewards were standing for the entire match so I couldn’t see the goal nearest to me. The other goal was blocked by a cameraman. When I brought it to the attention of a steward he asked the other stewards to sit down, which they did for no more than a minute. I have had dialogue with Derby’s DLO to which she said I could see a fair bit of the pitch. Maybe so, but I couldn’t see any of the goals. She also said the stewards were worried of a pitch invasion at times, this doesn’t explain why they stood for the entire match. She also said I should have brought it to the attention of the disabled steward or whatever title they have. I wasn’t even introduced to one so how could I bring it to their attention. She then said I should have ask to move. Surely I should have been offered a move when I told them I couldn’t see!!!

  • george leatherland, who attended derby vs forest
    6 years ago

    i have severe disabilities, i am almost completley paralysed from my hip up. I really didnt like the ground because everyone was staring at me. I felt very insecure.

  • kieran morgan, who attended derby vs forest
    6 years ago

    i am disabled and i loved it at derby because my wheelchair takes up a lot of room and its nice and spacious at the platform

  • Janet Ireland, who attended Derby v Fulham August 23rd 2014
    7 years ago

    I was at Derby as a guest for this match but had a look around the ground. The new platform for disabled Away fans has excellent views of the ground from a corner position. It is within the away fans zone so you are with your own fans. It is elevated and even if supporters stand in front, the view is not blocked. Stewarding is excellent, parking for disabled fans is good too. Book in advance though through the ticket office. Coach parking is directly putside the turnstiles.

  • Andrew Paterson, who attended Derby V Leeds united 15/06/2012
    10 years ago

    This was probably the worse experience I have had at an away ground. I got off my supporters coach with my crutch, to be met by a police officer to be told there was no way someone of my height and build was going to get into the ground with my crutch. I put it back on coach, when I was walking back towards turnstiles I was approached by another police officer to be told that If I was seen to be aggresive I would be arrested immediately. Just after this meeting, my knee collapsed, I hit my head, got dragged out of the way by three officers and was attended to by St johns Ambulance. They took me to a local hospital, I got back to the ground around 85 minutes into the game.Appalling policing!

  • Gary Deards, who attended v. Reading - 2008
    13 years ago

    wheelchair platform (away fans)

  • Gary Deards, who attended v. Reading - 2008
    13 years ago

    Tickets purchased from Derby County via their dedicated disability liaison officer (Keith Marson). Very straightforward and helpful.

    Up to 8 car parking spaces available for away supporters but more can potentially be accommodated if booked early enough). Other car parking nearby and if booked in advance a �pick up� service can be arranged to take you from car park to ground and back after the game.

    Numerous wheelchair places available on touchline. However, I had a place in an elevated section of the Cawarden stand. This is some 10 rows high and accessed via a platform lift. Lift was slow and may be too small for some electric wheelchairs but view was excellent as the platform has been extended over 3 rows of seats and no problem with supporters standing in front (see pictures).

    Has space for up to 5 wheelchairs plus helpers/ambulant disabled. Some distance from rest of away fans (although in same stand) as new policy of to put away fans at back of stand.

    To get to concourses from elevated platform would have meant using the lift again and could be a problem if all wheelchairs wanted to go at the same time. Refreshment facilities had fairly low counters but did not look to have any specialist disabled counter.

    Toilet provision was excellent and via RADAR key which was available from manned Steward.

    Overall a very impressive facility. Derby County show the advantage of a dedicated DLO to look after disabled provision.