Disabled supporters contact
Disabled supporters association
Number of wheelchair user spaces
Wheelchair user spaces are located in all 4 stands for home fans with away fans located in the south east corner (pitchside and platform spaces available). Any specific seating requirements should be stipulated at the time of purchasing a ticket to ensure appropriate seating. The concourses do have rest areas included.
Please refer to our Access Guide for more information or contact Emma Drury, Disability Liaison Officer on 01332 821 044 or by email at firstname.lastname@example.org. Alternatively, you can call the Ticket Office on 01332 667528 (dedicated ticket purchase/enquiry line for disabled supporters)
Number of elevated wheelchair user spaces
Number of pitchside wheelchair user spaces
Number of easy access and amenity seats
These seats are located on the front row of each stand (level access).
Any specific seating requirements should be stipulated at the time of purchasing a ticket to ensure appropriate seating. The concourses do have rest areas included.
Please refer to our Access Guide for more information or contact Emma Drury, Disability Liaison Officer on 01332 821 044 or by email at email@example.com. Alternatively, you can call the Ticket Office on 01332 667528 (Dedicated Ticket Purchase/Enquiry Line for Disabled Supporters)
Number of accessible toilets
Please note we have accessible toilets located in all parts of the stadium and these are clearly signed. Should you require assistance, please seek advice from the nearest steward. All accessible toilets operate using the National Radar Key system. We would advise you to bring your 'Radar' access key with you.
Match commentary is provided by BBC Radio Derby. Headsets can be requested on the day of the game, please contact the nearest steward who will arrange for one to be brought to you (subject to availability). Please contact the Disabled Liaison Officer on 01332 821044 for more information regarding this service.
Accessible services + information
Facilities or assistance dogs are available by prior arrangement with the DLO. The concourses do have rest areas included.
Induction loop facilities are available within certain parts of the stadium. Please contact the DLO for more information.
The club shop is accessible for all supporters and does have a low level serving counter.
All of our hospitality suites are fully accessible, please refer to our Access Guide for further information.
The Club makes reasonable adjustments to enable disabled spectators to access the catering facilities by instructing one of our dedicated stewards to monitor the areas in which wheelchair users are located to ascertain whether any additional help is required.
Food concession stands
Catering kiosks in the home and away sections do not have low level serving counters and so are not fully accessible.
Total number of parking spaces
There are 43 accessible car parking spaces for Home supporters available by prior request and are located approximately 20 yards from the stadium. There are 5 spaces available for away disabled supporters and these are located within 100 yards of the away seating area (SE corner).
You can book accessible parking over the phone by calling 01332 667528 or in person at the ticket office. On selected fixtures Derby County offer a pay on the day service from Car park A (standard width spaces); spaces are allocated on a first come first served basis. Please contact Emma Drury on 01332 821044 or you can email firstname.lastname@example.org for more information and to book your space.
The club do operate a free shuttle service using buggies (before and after kick off) to transfer supporters who need extra help from both levels of Car Park A ( located behind the South Stand), please make the car park attendant aware that you require a buggy on arrival to this car park and one will be arranged to meet you at your car. This service is also available around the stadium perimiter; you will need to signal to the driver that you require one. This service is free of charge.
Drop off facilities are available. The club do not offer accessible away travel for disabled fans.
How we set targets
We use accepted industry standards to set the club targets.
The reference documents include:
Accessible Stadia Guide 2003 and Accessible Stadia Supplementary Guidance 2015; Building Regulations Approved Document M, Access to and Use of Buildings; BS 8300, Design of buildings and their approaches to meet the needs of disabled people; Guide to Safety at Sports Grounds (Green Guide); Access for All, UEFA and CAFE Good Practice Guide to Creating an Accessible Stadium and Matchday Experience