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Football

Doncaster Rovers

League 1
Keepmoat Stadium
Capacity: 15,231
Keepmoat Stadium
Stadium Way
Lakeside
Doncaster
DN4 5JW

Disabled supporters contact

Club or stadium contact
 for disabled fans

Mark Hughesman
Marketing Manager / Disability Liason Officer

01302 764 668

General ticket office contact

Tracy Bawden
Box Office Manager

01302 762576

Accessible ticket contact

Mark Hughesman
Marketing Manager

01302 764 664

Disabled supporters association

Mark Hughesman

Disability Liaison Officer

01302 764 668

Website

Accessibility information

Number of wheelchair user spaces

Actual:
121
Elevated wheelchair bays in the West Stand and ground level disabled bays in the East and South stand.

Number of easy access and amenity seats

Actual:
180

Number of accessible toilets

Actual:
8
Accessible toilets approximately 20 metres away from stands.

Audio commentary

Home: 5 Away: 4

Sensory room

Doncaster Rovers do not have a sensory room, they do however, have a quiet room facility when those who wish to have a quite space during the game.

Accessible services + information

Assistance dogs

There are not currently any relieving stations provided for assistance

dogs.

Hearing loops

The ticket office does have a hearing loop.

Club shop

No - The shop is run by Elite Pro Sports the club will continue to work with EPS to enhance the experience for disabled supporters.

Club hospitality

Doncaster Rovers do have spaces in hospitality and VIP areas for wheelchair users.

Braille and large print provision

The matchday programme is available on Issuu.com where the text can be enlarged to the supporters requirements.

Food concession stands

Doncaster Rovers do have accessible catering facilities i.e. low level serving counters at kiosks.

Total number of parking spaces

Home: 56 Away: 4.

For booking information call the Box Office on 01302762576.

Accessible parking is located 20 metres from the turnstiles.

How we set targets

We use accepted industry standards to set the club targets. The reference documents include: Accessible Stadia Guide 2003 and Accessible Stadia Supplementary Guidance 2015; Building Regulations Approved Document M, Access to and Use of Buildings; BS 8300, Design of buildings and their approaches to meet the needs of disabled people; Guide to Safety at Sports Grounds (Green Guide); Access for All, UEFA and CAFE Good Practice Guide to Creating an Accessible Stadium and Matchday Experience

Have you got a question, complement or complaint?

Let us know about your matchday experience at Doncaster Rovers to help improve access and inclusion.

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Read comments from other fans

About this page

This information is provided by Doncaster Rovers. Level Playing Field (LPF) cannot be held responsible if the service and provision differs from what is stated here.

If you have any queries please contact us.

Updated September 2019

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Fan comments

Comments reflect the views of the fans themselves and do not necessarily reflect the views of LPF.

  • J&J, who attended 12/02/13
    6 years ago

    We are away fans who attended a night match, travelling in our club’s wheelchair accessible mini-bus, which was allowed to park close to the entrance we used. We had been informed since purchasing our tickets that all away fans had been moved from behind the North to the East stand (think I have got that the right way round). Very helpful stewards directed us to the right entrance, where we found gleaming accessible toilets in a large undercover area. We were offered stewards’coats to wear to keep warm – it was a cold evening.

    The seating for wheelchair users was the front of the away fans, which gave a good view. There was quite a lot of club officials walking past during play, but just as you were thinking this is distracting, the numbers seemed to slow up.

    When my visually impaired husband had contacted the club before hand to enquire about a headset commentary, he was informed to just ask any steward and sure enough the system worked. He judged it to be the most helpful, impartial commentary he had had at any away ground.

    Overall we enjoyed our visit to the Keepmoat Stadium & we would happily return. It is clearly a new stadium at the back of an out of town retail park with a range of eating places, easy to get to from the motorway (even with the current road widening scheme in progress).

  • Phil Morgan , who attended Bristol City
    8 years ago

    I was looking forward to this match only for it to turn out that the taxi firms we came across were not accessible and not very helpful.

    After arriving by train our group decided to go into town for a meal before the game. We went into the Zest bar and grills and I have to say what a lovely meal it was. That was the best part of my day. As kick off time got closer we asked the manager to see if he could phone for a taxi for us, one of which needed a wheelchair ramp access. The first taxi arrived and took my other mate to the ground so we asked the taxi driver where the other taxi with the ramp was and he told us it was coming. After waiting sometime with nothing turn up, the Zest manager phoned again and to be told we were not there even though we waiting right outside the Zest restaurant and time was ticking away. He was told another will come. Ten minutes later a taxi arrived but it did not have ramp access and the driver said that they don’t do ramp access vehicle. The name of the taxi firm is Mick’s Mini Cab. The Zest manger then told us there was a taxi rank near Cafe Nero and as soon we arrive I was relieved as see black cabs and other vehicles with ramp access. The driver laid out the ramp for me my dad was going push me up into the cab but the driver said no let him do it. So with no hesitation I let him carry on as we had already wasted enough time. I had my foot rest unhooked on the wheelchair so he could push me up. I had my legs straightened out and the driver pushed me up and then suddenly accidentally lifted the back of the wheelchair up which made me slide off my chair and land on the metal ramp hurting my bottom and my hip. I landed in an awkward position and was lucky I didn’t end up going backward banging my head. It took 4-5 taxi drivers to lift me up into my wheelchair and I then started to feel some pain in my hip. I managed to get another cab which was A.B.C.T taxis firm which took us to the ground 20 minutes late so we missed the kick off and the warm up.

    After the taxi driver dropped us off we asked if he could pick us up again to take us back to the station after the game and the driver said maybe and also gave us his taxi card to ring up to check. At half time my dad went to phone up A.B.C.T taxi to only find out there were none available. We were given couple phone numbers by the steward. But after several calls to other taxis firms we were unsuccessful in getting a taxi. So I had to leave the match at 4.30pm to try and find one but couldn’t. We were then told by the steward that there was a bus stop that goes toward the station and after waiting and waiting we couldn’t hold any longer so decided to walk up to see if there was a taxi rank. But then we stopped and spoke to the police to see if they could find a taxi and we were then told to wait in the corner. After 10 minutes the police came back and couldn’t find one but he did manage to speak to the bus driver that we were supposed to wait for at the bus stop. He help me in and we got an bus back to the station.

    I was told the council will not let hackney cabs use the fiat doblo high roof and easier wheelchair access into the doblo taxi. As soon as I got home I had deep heat on my hip and took off my trouser to find it covered in oils after my accident.

    So I urge fellow wheelchair users never go up on a train unless you can get out of the chair into the taxi.

    The rating for this game and day out is zero.

  • Gary Deards, who attended Doncaster Rovers v Reading 17/3/09 (away end)
    10 years ago

    Wheelchair seating areas

  • Gary Deards, who attended Doncaster Rovers v Reading 17/3/09 (away end)
    10 years ago

    First time i’d visited the Keepmoat stadium. Disabled car parking is nearby but if you travel on a coach/mini-bus etc, you have to be dropped off as they park them about 5 minutes walk away on rough ground. Getting back after the game can be tricky unless you wait to be picked-up again.

    Toilets and refreshment areas were good. Dedicated wheelchair accessible turnstiles but watch out for night games as the gate number on the tickets may not be correct.

    The viewing area was OK but at least in with your own fans. I personally don’t like pitchside seating and there were problems with people walking past near half-time + end of the game. Carers sat behind and if the areas was full, you wouldn’t have been able to sit within the painted yellow box with a carer behind. Also, there was no real protection when fans behind surged towards the front after we scored – this could potentially be dangerous.

    Stewards and staff were very helpful.