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Football

Exeter City

League 2
St James' Park
Capacity: 8,714
Club website
Information for disabled supporters
St James' Park
Stadium Way
Exeter
EX4 6PX
Access Statement
All clubs + venues

Disabled supporters contact

Club or stadium contact
 for disabled fans

Nick Saunders
Disability Liaison Officer

01392 411243

General ticket office contact


Ticket Office

01392 411243

Accessible ticket contact


Ticket Office

01392 411243

Disabled supporters association

Nick Saunders

Chairman

07913 256697

Website

Accessibility information

Number of wheelchair user spaces

Actual:
44
Home wheelchair user spaces are located in IP Office Main Stand, Thatchers Cider Big Bank and New Family Stand (open soon). Away wheelchair user spaces are located in IP Office Main Stand (Area L).

Number of accessible toilets

Actual:
5
5 Accesible Toilets in Total

Audio commentary

Audio described (soccer sight). Supporters are advised to ring the Club Reception for availability and to reserve a headset in advance. Home: 5 Away: 5 Collect and return post-match from and back to Reception.

Accessible services + information

Assistance dogs

Exeter City do provide facilities for assistance dogs (dog relieving area). Assistance Dog Policy: https://www.exetercityfc.co.uk/siteassets/pdf/policy-on-assistance-dogs.pdf

Hearing loops

The ticket office does have a hearing loop. Ask in reception/club shop.

Club shop

Exeter City do have low level serving counters in the club shop.

Club hospitality

Exeter City do have spaces in hospitality and VIP areas for wheelchair users.

Braille and large print provision

Exeter City do provide disabled supporters information i.e. booklet with a map of accessible facilities in accessible formats (large print, easy read). Please ask if required.

Food concession stands

Exeter City do have accessible catering facilities i.e. low level serving counters at kiosks.

Total number of parking spaces

Home: 2 Away: 1 Contact Club reception in advance, up to 24 hours before matchday.Accessible parking is 50 metres from the entrance/exit.

Travel options

National Rail have published links to the nearest stations to sporting venues including Exeter City see here for more information.
Exeter City do have a drop off point for supporters with accessibility needs or requirements at bottom of Stadium Way.

How we set targets

We use accepted industry standards to set the club targets. The reference documents include: Accessible Stadia Guide 2003 and Accessible Stadia Supplementary Guidance 2015; Building Regulations Approved Document M, Access to and Use of Buildings; BS 8300, Design of buildings and their approaches to meet the needs of disabled people; Guide to Safety at Sports Grounds (Green Guide); Access for All, UEFA and CAFE Good Practice Guide to Creating an Accessible Stadium and Matchday Experience

Have you got a question, complement or complaint?

Let us know about your matchday experience at Exeter City to help improve access and inclusion.

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Read comments from other fans

Book your tickets

TICKET INFORMATION: Supporters requiring access to accessible wheelchair areas and all those others with disabilities are advised to purchase tickets in advance if they do not hold a season ticket at the club. Tickets can be bought over the telephone or via the clubs online ticketing service.

Exeter City Ticketing (home supporters only):

Online Tickets: www.tickets.ecfc.co.uk              ECFC Ticket Hotline: Tel: 01392 411243, option 3

About this page

This information is provided by Exeter City. Level Playing Field (LPF) cannot be held responsible if the service and provision differs from what is stated here.

If you have any queries please contact us.

Updated December 2018

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Fan comments

Comments reflect the views of the fans themselves and do not necessarily reflect the views of LPF.

  • G Clark, who attended Exeter / Plymouth Argyle
    3 years ago

    The seating in the away end seems the numbering system is from A down from the top of the staduim. Wewere given tickets in row Dthinking we be 4 rows from the start of the seating but we were 4 rows from the top of the seating. Along way up for someone with mobility issues.Could the away club be given information on this to help disabled supporters choose thier seats better?

  • Sheila Quinn, who attended Exeter City v York City
    3 years ago

    Much the same as last visit to Exeter, though the stewards weren’t so helpful. The car park steward was most helpful & told us which entrance to use but other stewards told us differently.

    Inside the ground we sat in the same disabled space as last time but the away fans were sitting behind us this time.

    the stewards regularly stood immediately infront of us so I stood up & moved around to see the game and my son in his wheelchair kept asking them to move to one side which they did.

    Special thanks to the car park stewards & the disabled steward who came to see us to check if we needed anything

  • Sheila Quinn , who attended Exeter v York City 24/08/2014
    4 years ago

    We bought our tickets from York but telephoned Exeter for an accessible parking space. We didn’t have a pre-match meal as we drove non-stop from York as bank holiday traffic was horrendous.

    Arriving at the club, 2 friendly car park stewards helped us park & showed us the wheelchair user entrance.We made our way to the social club where we could have a drink & watch a match on tv. There is a burger van outside where we bought teas & bacon baps but pies were also on sale in the social club. The accessible toilets in the social club are opened by radar key.Programs were on sale just outside the club.

    Entering the ground, a steward pointed out the accessible toilets and told us where the teabar was.We were shown to an away wheelchair user area which was in the corner closest to the away fans. As we were the only wheelchair user fans from York, we had this area to ourselves, It was a raised platform & fully covered and a really good view. The Exeter disabled fan steward visited us to check we were ok and said if we wanted anything from the teabar he would get it for us, as it was up a few steps.

    An enjoyable day out and everyone from the fans to the stewards were really friendly

  • Thomas White, who attended Exeter v Oldham 09/03/2010
    9 years ago

    I have been to many Premier League teams this year, and must say not many provide as good a view and comfort as I experienced watching Exeter on Saturday, all the stands for wheelchair users are covered and have excellent access, I was very impressed well done to you all at Exeter City.