Disabled supporters contact
Disabled supporters association
Number of wheelchair user spaces
Front of the Core Stand Lower Tier and raised platform in the Chadwick Lawrence Stand.
There is also a raised platform at the back of the Magic Rock Stand and the front row of the Magic Rock Stand for away supporters.
Number of easy access and amenity seats
399 easy access and amenity seats for both home and away fans. Ambulant disabled supporters can request ambulant seating when booking their tickets, the stadium has 399 easy access and amenity seats available in every stand.
Number of accessible toilets
There are 13 accessible toilets in the stadium, located 10-12 metres from the accessible seating areas and in each stand.
There is audio match commentary from local hospital radio for home and away blind and visually impaired supporters. This service is free of charge, 15 headsets are available from the Main Reception, these can be used anywhere in the Stadium. They should be pre booked via the Stadium Main Reception on 01484 484152
In the development stages, hoping to be open late 2021.
Accessible services + information
Assistant dogs are welcome, if any assistance is required please contact the DLO.
The Club has hearing loops at the Ticket Office and Stadium Shop.
The Stadium Shop is accessible for all fans with staff members available to come around the counter to assist any supporter requiring help. The shop has a low-level counter.
Supporters can access to the hospitality area/ boxes in the Fantastic Media Stand via a lift accessed through the Leisure Reception.
Supporters can access to the Legends Bar which is open to all supporters on a first come first served basis. The entrance is next to the Leisure Reception.
Food concession stands
Pre order catering forms are available on entry to the Core Stand Lower Tier (North End) for supporters sitting in that area. Orders are collected pre match and food/ drink is delivered to seats at half time.
Total number of parking spaces
Accessible parking is close to the turnstiles. The bays can be booked through the DLO firstname.lastname@example.org or 01484 960606
Drop off facilities are available.
The club provide accessible travel to away games.
How we set targets
We use accepted industry standards to set the club targets.
The reference documents include:
Accessible Stadia Guide 2003 and Accessible Stadia Supplementary Guidance 2015; Building Regulations Approved Document M, Access to and Use of Buildings; BS 8300, Design of buildings and their approaches to meet the needs of disabled people; Guide to Safety at Sports Grounds (Green Guide); Access for All, UEFA and CAFE Good Practice Guide to Creating an Accessible Stadium and Matchday Experience