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Football

Ipswich Town

Championship
Portman Road
Capacity: 30,311
Portman Road
Ipswitch
Suffolk
IP1 2DA

Disabled supporters contact

Club or stadium contact
 for disabled fans

Lee Smith
Disability Liaison Officer

01473 400 556

disability@itfc.co.uk

General ticket office contact

Donna Powell
Ticket Office Manager

01473 400 672

Accessible ticket contact

Lee Smith
Disability Liaison Officer

01473 400 556

Alternate email address: disability@itfc.co.uk

Accessibility information

Number of wheelchair user spaces

Actual:
103
Home wheelchair users are situated In 3 stands - various positions.

Number of easy access and amenity seats

Actual:
298

Number of accessible toilets

Actual:
15
Both home and away fans can use the 15 accessible toilets inside the stadium which can be found adjacent to the disabled seating areas.

Audio commentary

Audio Described. Headsets/receivers Home: 6 Away: 4.

Booking system via DLO/Ticket office.

Accessible services + information

Assistance dogs

The stadium does provide facilities for assistance dogs.

Hearing loops

The ticket office does not have a hearing loop.

Club shop

The club shop is accessible for all fans and does have a low level serving counter.

Club hospitality

Sir Bobby Robson suite, Premier lounge, Champions lounge

Braille and large print provision

None provided.

Food concession stands

Catering kiosks in the home and away sections do have low level serving counters and so are fully accessible.

Total number of parking spaces

Accessible parking is located 50 metres from entrance/exit nd can be booked via DLO/Ticket office.

Travel options

Drop off facilities are available. Roads around the stadium are closed on matchday.

The club provide accessible travel for away games

How we set targets

We use accepted industry standards to set the club targets. The reference documents include: Accessible Stadia Guide 2003 and Accessible Stadia Supplementary Guidance 2015; Building Regulations Approved Document M, Access to and Use of Buildings; BS 8300, Design of buildings and their approaches to meet the needs of disabled people; Guide to Safety at Sports Grounds (Green Guide); Access for All, UEFA and CAFE Good Practice Guide to Creating an Accessible Stadium and Matchday Experience

Have you got a question, complement or complaint?

Let us know about your matchday experience at Ipswich Town to help improve access and inclusion.

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Read comments from other fans

About this page

This information is provided by Ipswich Town. Level Playing Field (LPF) cannot be held responsible if the service and provision differs from what is stated here.

If you have any queries please contact us.

Updated December 2018

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Fan comments

Comments reflect the views of the fans themselves and do not necessarily reflect the views of LPF.

  • Heather Whitehead, who attended Ipswich v Huddersfield Town
    2 years ago

    My husband and I visited Portman Road for about the sixth time not all in my wheelchair, but due to my disability getting worse this is how it is from now on. Becuase of the layout of the ground, disabled away fans are situated in the same stand as the Ipswich fans and they can at times be a tad hostile, but a word with a lovely female steward last season sorted it all out and they now behave themselves a bit more. In the past we’ve gone in the same enterance as the players etc, but this season we were told quit abruptly by the stewards to go 20 yards down the road and up a ramp into a portacabin to have our tickets scaned. We always pay for a disabled space in the multistory which is about a minute away from the ground, easy to find and get in and out of. The visit was made even better by the terriers winning 1-0, the Ipswich fans weren’t happy, but were told to keep their rivals Norwich off the top.

  • stewart coniff, who attended v aston villa
    2 years ago

    The disabled area for home and away fans was overcrowded and spaces were not used properly . Many motability scooters on an angle that used up other supporters spaces and were in an area that was not used for supporters .

  • Louise, who attended Ipswich v Leicester
    6 years ago

    We parked fairly close to the ground in an ordinary flat car park (I don’t have a blue badge so not able to use any accessible parking) which was ok but not that easy for someone with limited and painful mobility.

    When we bought the tickets from LCFC they said that the seats were on row D so would be easy to access, however that turned out not to be true. We went to our entrance and I asked if I could get in other than going through the turnstill which is difficult for me and they kindly let me in through the gate but we were then met by many stairs and it turned out that our row D seats were on an upper level with no lift to access them just stairs.

    Once through the gate there was no one to ask for help so I slowly climbed the stairs, the stewards at the very top did ask if i was ok and seemed concerned but obviously I was stuck in an upper level and had no choice but to cope!

    They did ask other fans to walk round me rather than make me get up for them to access their seats and all fans were good in that they did that at first.

    The problem is not Ipswichs fault, if we had known more about the stadium then we would have asked about lower level seats but the staff who sold us the tickets at LCFC don’t seem to have any knowledge on levels etc and they just sugest we phone the away stadium but as I dont have a blue badge thats usually a pointless exercise and we have to buy our tickets from LCFC anyway.

    Maybe there could be some way of making sure that the clubs have some knowledge of the away games stadiums ?

  • Gary Deards, who attended Ipswich v Reading 09/08/03
    6 years ago

    Car parking for 50 disabled supporters on a first come first served basis. I arrived at 12.30pm for a 3pm kick-off but there were still spaces available at 1.30pm.

    No particularly obvious disabled signage but accessible turnstiles near stand entrances. For wheelchair access to Brittania Lower stand, the entrance is some 400m + to wheelchair position.

    Brittannia Lower tier ,which is used for away wheelchair supporters, is 2 feet below pitch level. There is also 2 rows of wheelchair positions so if you are at the rear section, you would not be able to see above/through wheelchairs in front. Helpers are situated behind the wheelchairs which is again not ideal.

    I was fortunate to get a seat in the new elevated North stand which is for home supporters only and offers a fantastic view with no obstructions whatsoever. The best disabled facilities I have ever been in. Pity it is only available for home supporters. Other wheelchair platforms are on partially elevated and may offer better views but all pitchside ones are below pitch level.

    Nearby bar and refreshment facilities were available and accessible in the North Stand. Brittania Lower were some distance away.

    Toilet provision in North stand was excellent although door was very heavy to open on your own.

    Overall a very impressive facility in the North Stand. Less impressive elsewhere but the club are aware of this and the local DSA/Warner offers a very efficient ticket collection service for home fans.

  • Rob Lewarne, who attended vs Colchester 09/12/2008
    6 years ago

    Parked over the road in a multi-storey car park (as directed). The tickets were collected very easily from the gate as we entered. No obvious signage as to where to enter the ground.

    The wheelchair spaces in the Brittania Stand are the worst situated I have come across – as noted previously, they are below pitch level and right in one corner of the ground. If the action is at the other end of the pitch you have no idea what is happening. Having your carer sat about 12 feet behind you is a bit of a pain as well.

    Didn’t use WC or concessions so can’t comment really but the main thing about the facilities at Portman Road is that the view is awful!!!!

  • Pete swanson, who attended Brighton Oct 1st 2011
    6 years ago

    A very warm welcome from the disabled stewards who looked after us for the game, a good view but might have been a problem as they allow their own wheelchair fans to sit right in front of you at pitchside! lucky there was room for us to move or we would not have been able to see all the game, overall a very pleasant experience. Free parking for disabled away fans, good toilet facilities and food and drink all ok. Looking forward to going back again