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Football

Lincoln City

League 1
Sincil Bank Stadium
Capacity: 10,049
Sincil Bank Stadium
Sincil Bank
Lincoln
LN5 8LD

Disabled supporters contact

Club or stadium contact
 for disabled fans

Heidi Langham
Disability Liaison Officer

01522880011 / 07747118150

can also contact ticket office direct

General ticket office contact

Dawn Cussens
Ticket Office Manager

01522 880 011

Accessible ticket contact

Alan Long
Disability Liaison Officer

01522880011, 07554676673

Disabled supporters association

Matchday Supporter Liaison Officer

Heidi Langham

01522 880 011

DSA is affliated with the club.

Accessibility information

Number of wheelchair user spaces

Actual:
43
Home: 37 Away: 6.

Home wheelchair user spaces are located in the Bridge McFarlane stand, coop stand and Stacey West stand.

Away wheelchair user spaces are located in the Stacey West Stand.

Number of accessible toilets

Actual:
5
There are accesible toilets within each stand.

Audio commentary

Supporters sit near press box to listen to commentry. Match Commentary is provided via Ifollow.

Accessible services + information

Assistance dogs

Lincoln City do provide facilities for assistance dogs (dog relieving areas).

Hearing loops

The ticket office does not have a hearing loop.

Club shop

Located next to ticket office and is accessable

Club hospitality

Lincoln City do have spaces in hospitality and VIP areas for away wheelchair users.

Braille and large print provision

Lincoln City do provide disabled supporters information i.e. booklet with a map of accessible facilities in accessible formats (large print, easy read).

Accessible lounge

Travis Perkins suite

Food concession stands

Yes; in ground and fanzone.

Total number of parking spaces

Home: 9 Away: 4.

Season passes and match by match parking available.

Phone the ticket office to book on 01522 880 011.

How we set targets

We use accepted industry standards to set the club targets. The reference documents include: Accessible Stadia Guide 2003 and Accessible Stadia Supplementary Guidance 2015; Building Regulations Approved Document M, Access to and Use of Buildings; BS 8300, Design of buildings and their approaches to meet the needs of disabled people; Guide to Safety at Sports Grounds (Green Guide); Access for All, UEFA and CAFE Good Practice Guide to Creating an Accessible Stadium and Matchday Experience

Have you got a question, complement or complaint?

Let us know about your matchday experience at Lincoln City to help improve access and inclusion.

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Read comments from other fans

About this page

This information is provided by Lincoln City. Level Playing Field (LPF) cannot be held responsible if the service and provision differs from what is stated here.

If you have any queries please contact us.

Updated September 2019

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Fan comments

Comments reflect the views of the fans themselves and do not necessarily reflect the views of LPF.

  • Jo Newall, who attended 11/02/20
    1 month ago

    Big Improvements for Away Wheelchair Fans

    This is our second visit to the Sincil Bank Stadium and this should be read as an update to my previous review from Sept 2018. Pleased to report that this was a very different and much improved experience.

    Getting Into the Ground
    We were told that entry is no longer allowed through the new Blue Light Hub that we used in 2018. This means that official away coaches now have to stop a 15 minute walk from the ground so this needs to be considered by anyone intending to use their Club’s official away travel. That said, the accessible mini bus that our Club provides was allowed to drop us off at the entrance to the away end and collected us there at the end of the game. Also worth noting that on both visits the sat nav has taken our driver to a dead end requiring them to reverse along a narrow congested road.

    Seating Area
    The DLO at Lincoln, who I believe is Heidi, informed us that the viewing area for away wheelchair users is new for the 2019/20 season. Unlike previously you are now in the away stand and (sort of) undercover. It is a raised area at the front of the stand as you enter. Heidi made no secret of its shortcomings in that the ramp into it is steep and narrow and it is not deep enough for the 6 wheelchair users that it was designed for. When we visited there were only two of us so we could easily move as required to let one another past. Although it is within the roof cover of the stand I have no doubt you would get wet if it rained, particularly as it seems to be on the windiest corner of the ground (wrap up warm, albeit we were offered blankets). Good, uninterrupted view of the game. Fixed let down standard seats at the back of the area for PAs/carers. Convenient for both the food concession (which we were told was expensive for the quality but we did not sample ourselves) and the accessible toilet which was clean with hot water, hand soap and hand drier but too narrow to turn round my 6-wheel powerchair and a pretty steep ramp to reverse down.

    Special Mention to Lincoln’s DLO
    I think Heidi is the most professional, knowledgeable DLO, we have met in our visit to over 60 grounds. Her and her colleague met us off our mini-bus and escorted us safely into the ground (on a dark very windy night), whilst allowing us to make choices over what we wanted to do. Heidi, guided my severely visually impaired husband and clearly knew how to do this. She openly acknowledged the shortcomings in their facilities including the new viewing area and when she spoke about the improvements that she was hoping to get in the future, you could believe that she was doing her best. The enormous improvement between our visit this season to that of last season was not particularly due to the physical changes made but the difference in the officials who met us. Well done Heidi you are a credit to Lincoln.

  • Jo Newall, who attended 22/09/18
    2 months ago

    I am a powerchair user and my husband is visually impaired. This was our first visit to the Sincil Bank Stadium travelling in a wheelchair accessible coach that is part of our Club’s official away travel. Sadly, I concur with the previous negative reviews.

    Arriving at the Ground
    Seemed utter chaos. Initially the 3 away coaches had to back out of the residential road they had turned into and retrace the route we had taken to enter a building site for an emergency services centre on the other side of the ground. Come dancing for coaches sprung to mind in a very small area. Once off the coach it improved little as the outside of the ground was exceptionally crowded. The first greeting we got was “unfortunately all of our bars are not accessible”. Actually, after travelling for a couple of hours my focus was more on “where is the loo?”. I was then directed to the nearest which was fine but in a very crowded area. Not clear if there was some special event going on or if this is how it is every match. On asking where we had to go to enter the ground, we were then escorted all round the outside of the ground (back I believe to where the coaches were initially), dodging moving cars and big crowds. Once at the away end, the real fun started. No one seemed to know how away wheelchair fans entered the ground. We were told this was because the one gentleman who dealt with away wheelchair fans was ill! The solution was that we had to squeeze in past the tow bar of a catering van. I am pretty good at manoeuvring my powerchair but I literally had about one mm clearance on either side!!
    Viewing Area
    The area for away wheelchair fans is pitch side at 90 degrees to the away stand, which is behind the goal. It does give a good view of the away fans and the pitch which was not interrupted. Unlike an earlier review, we were on rubber matting rather than just mud, so clearly this is an improvement. Thankfully the rain on the day we visited was limited to a few spots but as earlier reviews make reference to there is no cover, so on a wet day, the only protection offered to away wheelchair fans is the capes that the Club provide. If these are the ones that I noticed the box for in the accessible loo, they leave you with the rain running down into your shoes and in at your neck! (Of course all the able-bodied fans are under cover!). Plastic stacking chairs are provided for PAs. I was told that Lincoln FC are embarrassed by their provision for away wheelchair fans and are planning to build a proper shelter for them (unclear when). Our biggest complaint was that the area wasn’t actually big enough for us to all sit in one row. There were 7 wheelchair users. We solved this by me forming a second row, using my seat riser function and my husband standing to watch the game, which he was happy to do but expecting wheelchair users to sit in rows behind one another is generally not good, particularly when there was a large piece of unused ground between this area and the away stand.
    Accessible Toilet
    Radar key required. Having read the earlier reviews for Lincoln on LPF, I travelled ready with my air freshener that I now take on all my travels and can confirm that it was required as soon as we opened the door. I was told by a steward that it had been cleaned for the match but given previous reviews and it looking like a toilet that had not been cleaned for a long time, I was not convinced. As previously commented, it was barely big enough to get my 6-wheeled powerchair in and lock the door. Quite steep ramp into it. Our friends at the match told us they had been able to go to Lincoln as there was a Changing Places toilet at the new car park a short walk from the stadium which they were very happy with.

    After the Game
    Given our experiences before the match, I was expecting more chaos but surprisingly we did ok in getting back to our coach and away. Nowhere near as crowded as when we arrived.

    Overall
    I think the experience of away wheelchair fans at Lincoln will be very dependent on whether or not it is raining during the match. In heavy rain with no cover, it will be pretty miserable. Hopefully the promised new shelter will arrive before this winter. We would go again and just hope we could stay dry.

  • david foster, who attended V CHESTERFIELD OCTOBER 7TH 2017
    2 years ago

    AS A WHEELCHAIR USER attending the above match , we were placed in a corner no shelter where it poured down , i was on muddy grass , no shelter , this is no way to treat disabled , no apologies from anyone DISGUSTED

  • Anonymous, who attended Pre Season v Sheffield United on 28th July 2009
    7 years ago

    We were in the Co-op stand. I found the disabled toilet unlocked and it has a radar key. Someone went in who was not disabled and I had to wait until they came out. I then back in pulling the door to close but it would not close so I had to give a big pull to close and put lock. Then I find the toilet was in a bad state and looked like its never been cleaned for over a year. There is a sink and soap to wash your hand and then I looked around and found no dryer or paper towel holder, nothing to dry your hand. I unlocked the door and tried to push the door open as its was stuck so I had to use my electric chair to force the door open and then I tried to close it but I think the door is damaged. My personal view of the disabled toilet is a disgrace and its should have been cleaned out, door repaired and something to dry your hands on.