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Football

Liverpool

Premier League
Anfield
Capacity: 54,000
Anfield
Anfield Road
Liverpool
L4 0TH

Disabled supporters contact

Club or stadium contact
 for disabled fans

Supporter Liaison Officer

01513181040

General ticket office contact

Ticket Office

0151 264 2500

Accessible ticket contact

Ticket Office (disabled)

01512642500

Disabled supporters association

Chairman / Secretary

Tommy Hutchinson / Ted Morris

0759 283 9931

Website

Accessibility information

Number of wheelchair user spaces

Home

Actual:
239
Target:
239

Away

Actual:
24
Target:
24
Liverpool Football Club has a total of 263 spaces available for wheelchair users within the Stadium.

All spaces are pitch level situated in the Kop and Anfield Road Lower.

Pitch level places offer partial cover; supporters may get wet during inclement weather. LFC offer up to 2 complimentary PA tickets depending on the level of assistance required. Personal assistants’ seats are situated either behind or next to the supporter.

Number of easy access and amenity seats

Actual:
252
Ambulant and easy access seating is available in several areas at ground level; however ambulant disabled supporters can also request to sit within other areas of the Stadium subject to availability. A dedicated area for ambulant disabled supporters is provided in the Main Stand lower (blocks L8 and L9) as this area is accessible with wider walkways and seats with extra legroom.

All fans must be able to exit the Stadium quickly in the event of an evacuation.

Number of accessible toilets

Actual:
34
There are accessible toilets within the Stadium, all toilets are clearly sign posted. There are also two changing places facilities available in the Stadium.

One in the Kop and one is located in the Main Stand.

A radar key is required for all accessible toilet facilities. Radar keys are available from stewards close to each facility

Audio commentary

Digital audio commentary for visually impaired supporters is available for ALL areas of the ground; please advise the Club at the time of buying a ticket that this service is required. The audio unit offers a pre-set choice of three commentaries: two from local radio stations and LFCTV commentary. Headsets will be provided to you and collected by stewards on a match day.

Sensory room

The new sensory room, which is based in the Kenny Dalglish Stand, comprises of a range of specialist equipment and has been created to enable people with a sensory need such as autism to experience football matches in a comfortable environment suitable for their needs. Some of the equipment includes; a sensory portable bubble tube and light unit, fibre optic carpet, a projector and an LED bean bag.

Supporters who would like to access the new facility should register their interest via disability@liverpoolfc.com. Details of your disability will be required. For more information about accessing the sensory room fans should contact the disability ticketing team on disability@liverpoolfc.com or 0151 264 2500 (press option 2).

Accessible services + information

Assistance dogs

Liverpool Football Club welcomes any disabled supporters using an assistance dog, although we do ask for advanced notification so that we can allocate an appropriate space and also ensure that we have facilities or support available for you and your dog. Please let club know when purchasing tickets that you will be accompanied by an assistance dog when attending matches.

Hearing loops

Hearing loops are fitted at the ticket office, the retail store and at selected low counter catering kiosks across the ground.

Club shop

The Retail Store at Anfield is located in a stand alone building at the Kop end of the Stadium on Walton Breck Road. The entire store is evenly lit with fluorescent lighting. There is an induction loop system fitted and is available throughout the store. There are large spaces between displays and a specific queue point for disabled supporters with a low counter. This is staffed at all times and is situated to the rear of the store. The store layout is split level with a lift to access level one. There is no seating available for Supporters to use whilst waiting in the queue.

Club hospitality

Hospitality wheelchair spaces are located in the Main Stand and Sir Kenny Dalglish Stand.

Braille and large print provision

Programmes are available in alternative formats upon request. You can contact our Supporters’ Liaison Officer (SLO) to arrange this for you. Please be aware that alternative formats may not be available on the day of a match but will be available as soon as possible. To contact the SLO email: slo@liverpoolfc.com. Large print menus are available at catering kiosks within the ground. These menus are printed in black size 16 font and are presented on a yellow background. Just ask a member of the Catering Team for a copy on the day of the game.

Food concession stands

There are low counter facilities in Anfield Road, The Kop, Main Stand Lower (Level 2) and Main Stand Upper (Level 6).

Seat Serve or waiter service is available for wheelchair users who have tickets for Main Stand Middle or the Sir Kenny Dalglish Stand.

Large print menus are available at catering kiosks and within the hospitality lounges at Anfield. These menus are printed in black size 16 font and are presented on a yellow background. Just ask a member of the catering team at the kiosk or in the hospitality lounge for a copy on the day of the game.

Total number of parking spaces

For disabled supporters, The club currently have a limited number of car park spaces available on a match by match basis. Stanley Park has 45 spaces, which are allocated on a rotating match by match allocation. Anfield Road car park has 25 spaces allocated seasonally. The commute from the car park to the ground is less than 5 minutes.

Due to limited capacity the club cannot offer parking to visiting supporters.

Accessible drop-off points are in operation close to the stadium to enable you to plan a safe and convenient journey.

Travel options

Due to the Stadium Expansion a temporary drop off point for disabled supporters is now situated on Anfield Road at the head of the central reservation of Utting Avenue between Arkles Road and Wylva Road. Signage is in

place to indicate the new location. Please note that this area is only available pre-match. For a map of the drop off

point please click here.

How we set targets

We use accepted industry standards to set the club targets. The reference documents include: Accessible Stadia Guide 2003 and Accessible Stadia Supplementary Guidance 2015; Building Regulations Approved Document M, Access to and Use of Buildings; BS 8300, Design of buildings and their approaches to meet the needs of disabled people; Guide to Safety at Sports Grounds (Green Guide); Access for All, UEFA and CAFE Good Practice Guide to Creating an Accessible Stadium and Matchday Experience

Have you got a question, complement or complaint?

Let us know about your matchday experience at Liverpool to help improve access and inclusion.

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Read comments from other fans

About this page

This information is provided by Liverpool. Level Playing Field (LPF) cannot be held responsible if the service and provision differs from what is stated here.

If you have any queries please contact us.

Updated May 2022

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Fan comments

Comments reflect the views of the fans themselves and do not necessarily reflect the views of LPF.

  • Roger Murphy,
    9 months ago

    I am a disabled surporter and realy looking forward to going to a few games this season in mobility scooter and sitting at the foot of the anfield road stand I was just wondering about the access

  • Anne Hyde, who attended Liverpool v Arsenal
    2 years ago

    It was great to see one of the stewards (David) signing to some of the Hearing Impaired at the match on the 24th August 2019. An example for all Premiership Clubs to follow for Hearing Impaired Away Supporters. Well done Liverpool FC.

  • Liam Bird,
    2 years ago

    Hello, Liam the Level Playing Field Fans Liaison Officer here.

    I would like to point out that away supporters visiting Liverpool will no longer sit with the home fans.

    The policy now at Anfield is that all away supporters are now situated together.

    Thank you

  • Bleddyn Hopkins, who attended Liverpool v Swansea 21 January 2017
    5 years ago

    On arriving at Anfield we were escorted to the disabled section in front of thousands of home fans. This is usual at Anfield which is by far the worst experience in the Premier League. I went on 2 occasions to purchase hot drinks for my disabled wife again amongst large number of home fans. There was no incidents and whilst it doesnt intimidate me as a carer it would my wife but can be rather unnerving.When we were leading 3-2 a man just behind and to the side of us shouted “everyone beats these c*nts”. We abhore the C word and i said “well you arent beating us, look at the scoreboard”. My wife felt intimated at these remarks and asked to leave 10 minutes before time as she was beginning to experience a panic attack. This somewhat spoilt what should have been a famous day for us. It is difficult to comprehend this blatant discrimination to disabled supporters in a modern society. We need action not words and we intend reporting my experience to both clubs and the equalities and human rights commission. This was reported on Wales Online today and has gone viral, most not understanding why a Swansea fan would be so stupid to be sat in the home end !

  • Aaron Slack, who attended Liverpool V Man City (31/12/16)
    5 years ago

    Disabled access coming to Anfield is really bad considering Liverpool are quite a large club, while also considering the amount of money being spent on the stadium of late in building the Main Stand.

    As a Manchester City supporter, I had to sit with the home fans, this was located adjacent to the rest of the City fans but still I couldn’t even see the City fans from where I was sat, which was a shame, and I was in the seat closest to the big bulk of the Liverpool fans.

    The view was good, however being pitchside it was difficult to see the back of the pitch and I was concerned that the ball would hit me on many occasions, and it did become inches away from hitting me during the game, as I can’t move out of the way being in a wheelchair it left me in quite a hard situation.

    The atmosphere at Anfield for the home fans was great, but it was slightly intimidating for me in terms of celebrating and singing City chants basically due to having thousands of Liverpool fans singing down my ear the whole match, especially after the result which was a 1-0 win to Liverpool.

    I feel if I’m paying for a ticket, for security and my enjoyment of the match, traveling to back my team, I should be able to sit with my own fans and it is quite disgraceful I was unable to on this occasion, in this way Liverpool even lacks beind clubs such as Sunderland and Hull City who do let wheelchair away supporters sit with the rest of the away fans.

  • Amy Wilson, who attended vs Everton
    7 years ago

    I really dislike visiting this ground for various reasons, the main reason being that I am in the home end.Not beingwith your own supporters isbad enough at the best of times but when it is a derby game it is even worse. I am alwaysvery conscious of celebrating anygoals we score there and try not to celebrate if I can. I know that after Everton’s injury time equaliser this season, somecomments were made tosome of theEverton disabled supporters and stewards told some of the carers to stop celebrating and sit down. Thisis unfair on away supporters who have no choice but to sit in thehome end because the club don’t provide facilities in the away end.

    The view from the pitchsidewheelchair bays isn’t that badbut it can be blocked if you are in one of the bays were a steward is sittingdirectly in front of you.Stewards often walk past during the game too and extra stewards are pitchside towards the end of the game which causes the sightlines to be blocked. The space is very tight in the bays and the front apron is very tight, it is really hard for wheelchairs to get past other wheelchairs to go to the concourse or the disabled toilets especially if itis anelectric wheelchair. Carers are meant to sit on the row behnd the wheelchairs (despite there being seats next to the wheelchairs) my carer always manages to squeeze into the seat directly behind my wheelchair so he can help protect me if the ball comes at me, he wouldn’t be able to do this if he sat where he is meant to sit. Some carers who do sit in their designated seat have to get up and down during the game to help assist the wheelchair user to pass themfood/drinkor just to speak to them to check they are ok etc. Carers should always be sat next to the wheelchair user in my opinion so that they can assist the person they’ve attended the game with quickly and easily.

    I have never been able to get myself a drink before the game or at half time as there is just no way I can get through the crowded concourses. Even if could get through safely, I don’t thinkI would still be able to get served as I don’t think there is a low level counter.

    The two disabled toilets in the Anfield Road end are for both home and away supporters to use so there is alwaysa queue. One of these toilets is really quite small, my wheelchair just about fits in to it, but most electric wheelchair do not. So in effect there is only really one fully accessible toilet for both sets of disabled supporter to use comfortably.

    I have been going to Anfield since December 2002 and in that timenothing has improved for the away disabled supporter at this ground.

  • Heart of Midlothian Disabled Supporters Club, who attended Liverpool v Heart of Midlothian 31.08.12
    9 years ago

    On 31st August 2012 Heart of Midlothian visited Liverpool in the Europa League.

    Six wheelchair users and their PA’s made the journey to see the match along with wheelchair users who support Motherwell and Dundee who had always wanted to see Anfield.

    The overall opinion of those who attended that night was mainly negative. Stewards were very helpful an the atmosphere was terrific. However the view was pitch side behind the goal and open to the weather.Thankfully it was not raining that night. There was no available accessible parking and away fans had to share an area with home fans. Surely a club as big as Liverpool could have an inclusive away area? At half time an official of the HDSC asking for access to the wheelchair area to take a photograph of all the Scottish wheelchair user fans together for the SDSA web site however was refused despite repeated requests from the fans.

  • Gary Deards, who attended v. Reading - 2008
    9 years ago

    I agree totally with the previous comments – no improvements in the years since that report

  • Chas Banks, who attended v. Man Utd 2006
    9 years ago

    Getting There Easy for me. One hour

    Parking Similar to Everton. Old ground, set in back streets. All parking is very difficult, but don’t be tempted to park in a residents bay. You will get a ticket. Double yellows or park some way away and push up the hill.

    Entrance It’s tough to find without help, but head for the ground and ask a steward, they are pretty helpful in my experience.

    The Viewing Position It’s another painted box on the floor with your helper sitting behind. Problematically though, when you leave enough space for your helper to sit behind you, there is hardly any room in front of you for people to pass by. Unfortunately people (Police, programme sellers, St John’s ambulance, Stewards, Uncle Tom Cobley etc) are constantly passing by and getting out to use the toilet is impossible at times. It doesn’t help that you are on a slope and feel as though you are falling down a hill!

    If it rains you get wet. Very wet, as the edge of the stand roof is immediately over your head and it leaks. Badly!

    Once the game starts the view is decent, but you are sitting with the Liverpool supporters and they don’t like it if your team scores and you celebrate in front of them. I’ve been threatened and spat on over the years I’m sorry to have to report.

    Price,Toilets & Catering There were two modern, clean disabled toilets at the end of the stand which you pass on your way in.

    Catering was possible to access for me, but getting through at half time is very, very difficult.

    It is a 2 for 1 reduced cost ticket. The stewards were helpful and friendly and the view of the game was quite good.

    Marks 7/10

  • Mr D, who attended Liverpool v Hull 14/12/2008
    9 years ago

    I found the parking quite easy, I asked a policeman where the best place was to park for disabled people, he let me through a road which was supposed to be closed off and advised me to park down Rockville Street or Avenue as long as I parked in a bay as it was normal restrictions. This was only about 5 minutes from the entrance. The stewards were very helpful and polite. The disabled toilets were also near by.

    The view was pitch level and I was sat behind a steward for the entire match so I had to keep leaning left or right depending on where the ball was, he did try to sit as low as possible as he knew he was blocking my view but he still blocked a big part of the pitch. You are also sat in with the home fans.

  • thomas white, who attended spurs 22/02/2010
    9 years ago

    when we got to the ground we were escorted to the entrance by police and the stewards, and then to our seats by stewards, they then informed us that we will be getting free hot drinks for both the disabled and carer, and it was very welcomed on a very cold night, i would like other clubs to take notice of this, overall liverpool were very professional in their attitude to away disabled supporters, i was very impressed

  • Lynn and Dougal(my Assistance Dog), who attended Liverpool v Man City 11/04/2011
    9 years ago

    I can only comment about the facilities from an Ambulant disabled supporters point of view, I think wheelcair users were else where in the ground. We were met by very welcoming Stewards who took us into the ground via a door as Dougal can’t use a turnstile, the door took us directly on to the away section concorse. The steward enabled my carer to get our drinks before showing us to our seats. We did have to climb and then decend a few steps which could be difficult for some people. We were right in the corner near the the segregation, however this didn’t pose a problem, there was good banter from both sets of fans. The view of the pitch wasn’t to bad once everyone had settled. There was one accessable toilet which was shared with the Liverpool fans from the main stand, it was old but clean. Refreshments were quite reasonably priced and not too bad which my carer went for. Despite the result I really enjoyed going to Anfield. It was the Anniversary of the Hillsborough disaster which made the visit even more moving as we visited the Memorial and the “You’ll Never Walk Alone Gates” before the match, as a football fan it was a really emotional experience especially as City are playing in the Semi- Final of the FA Cup on Saturday.