Skip to content
This website uses cookies to help us understand the way visitors use our website. We can't identify you with them and we don't share the data with anyone else. Find out more in our privacy policy.
Club logo
Football

Luton Town

League 1
Kenilworth Stadium
Capacity: 10,413
Kenilworth Stadium
1 Maple Road
Luton
Bedfordshire
LU4 8AW.

Disabled supporters contact

Club or stadium contact
 for disabled fans

Kevan Platt (Mike Hooker is DLO)
Matchday Operations Manager

01582411622, 07413630388

General ticket office contact

Mike Hooker
Ticket Office Manager

01582416976

Accessible ticket contact

Mike Hooker
Ticket Office Manager

01582416976

Disabled supporters association

Chairperson

Richard Hill

07818 431 144

Website

Accessibility information

Number of wheelchair user spaces

Actual:
28

Number of easy access and amenity seats

Actual:
40

Number of accessible toilets

Actual:
2
Accessible toilets are located 40 metres from the disabled supporters' seating areas.

Audio commentary

Audio described commentary is available via headsets - Home: 8 Away: 2 that can be arranged by contacting the ticket office.

Sensory room

Luton Town do not currently have a Sensory room available.

Accessible services + information

Assistance dogs

Can be admitted providing requested in advance.

Hearing loops

The ticket office, main reception and club shop do have hearing loops installed.

Club shop

Luton Town do have low level serving counters in the club shop.

Club hospitality

Facilities to be discussed via application to commercial@lutontown.co.uk or via 01582 411622

Braille and large print provision

Club do not currently provide any disabled supporters information i.e. booklet with a map of accessible facilities in accessible formats (large print, easy read).

Accessible lounge

None

Food concession stands

Luton Town do have accessible catering facilities i.e. low level serving counters at kiosks.

Total number of parking spaces

Accessible parking is located 25-750 metres from the entrance/exit. Some seasonal some via telephone application per match.

How we set targets

We use accepted industry standards to set the club targets. The reference documents include: Accessible Stadia Guide 2003 and Accessible Stadia Supplementary Guidance 2015; Building Regulations Approved Document M, Access to and Use of Buildings; BS 8300, Design of buildings and their approaches to meet the needs of disabled people; Guide to Safety at Sports Grounds (Green Guide); Access for All, UEFA and CAFE Good Practice Guide to Creating an Accessible Stadium and Matchday Experience

Have you got a question, complement or complaint?

Let us know about your matchday experience at Luton Town to help improve access and inclusion.

Leave a comment

Read comments from other fans

About this page

This information is provided by Luton Town. Level Playing Field (LPF) cannot be held responsible if the service and provision differs from what is stated here.

If you have any queries please contact us.

Updated January 2019

Have your say

To ensure dialogue is fair and without malice, all comments are evaluated by Level Playing Field before they are published on the site. This can cause a slight delay before comments appear.

Fields marked * are required

  • Accepted file types: jpg, jpeg, gif, png.
    Accepted formats: jpg, jpeg, gif or png format.
  • This field is for validation purposes and should be left unchanged.

How we manage your data

Level Playing Field take great care in managing your data. To see what measures we put in place to keep your data safe and how we use it please click here.

Fan comments

Comments reflect the views of the fans themselves and do not necessarily reflect the views of LPF.

  • Sheila Quinn, who attended Luton Town v York city
    3 years ago

    I ordered our tickets direct from Luton & also booked a car parking space which Mark kindly emailed me a street map of our parking space.

    We found our parking space close to the ground easily and went to the main reception where we were told to collect our ticket, for some unknown reason they had been sent to the away end, but the friendly staff at reception arranged for them to be brought to me. Nice gesture.

    Entering the ground at the home end a steward wheeled the wheelchair in for me and then another steward wheeled the wheelchair down the steep ramp. I asked if we could sit in the corner next to the stewards, this was fine and a good view.

    I saw the other carers going through the front gate & up a ramp to the teabar but I wasnt allowed. Instead the steward escorted me to the teabar at the back of where we were sitting, and waited for me, I could barely see over the counter so I just bought a bar of chocolate. Definately not wheelchair accessible, nor small people accessible.

    Never saw the club shop but there were program sellers walking round the ground.

    Toilets were accessible but stewards have to take you.

    A good view at pitchside just a shame we couldnt sit with or even near our own supporters.

    After the match I asked a steward if he could push the wheelchair up the ramp, He spoke on his radio & someone else came to help but left us up only the first ramp. I tried to push up the outer ramp and couldnt manage it but 2 Luton fans came to my assistance.

    The stewards were obviously frightened of the Luton fans but it was a better experience than the last few visits.

  • Stephen Tovey carer of Howard "basher" Benfield, who attended Luton Town v Portsmouth Saturday
    3 years ago

    We travel by supporters club coaches to away matches. Luton Town was only second to Newport in Nightmare experiences last season in League Two . Obtaining tickets was not an issue as thses were ordered and posted to Howard in advance by Luton Town . Following on from last season we did make contact through Police liason Officer to see if Police could help improve our experience this year which I am pleased to say they did and for we would like to thank officers and staff of Luton Town for arranging. There is as highlighted in other article a problem with access to disabled section . Unless you have motorised chair it is not a pleasant experience . Chair has to be pushed uphill to entrance and then down a steep ramp which is not manageable by one person . This really needs looking at and alternative entrance arranged with club . It is a white knuckle ride to be avoided . Whilst stewards are willing to help , they are young and inexperienced . The Young lad negotiating second downhill ramp lost control of chair and nearly ended up on pitch , but for quick thinking colleague at bottom of ramp . Once you are in section view of pitch is good and stewards could not be more helpful . Chief steward brought two police officers to see us prematch who said they would meet us at end of game and see us safely back to coach . Steward said his staff would get us out of ground at end of game via toilets. All of which much appreciated. What concerns me is what position is re safety licence and exiting ground . We were seated behind a wall . Only exit in case of a fire is via two metal gates either end of wall onto the pitch . in the section itself there is insufficient room for two chairs to pass each other safely . Is this really acceptable to football and local authority and Level Playing Field . At end of game , as per last season it took two stewards and policeman to get chair out of the ground . The Police were excellent they even had a mobile ramp as you see on National Rail to get chair onto pavement and escorted through two mobile steel walls that had created no go area at end of game . So once again thank you to Police and stewards for their help , but club really needs to look at experience itself

  • Sheila Quinn, who attended Luton Town v York City 10/02/2015
    4 years ago

    We bought our tickets by phone prior to the match & I requested a wheelchair parking space but none were available but I was told we could park in the Beech Hill School playgound 5 minutes awayWe ate at the Leicester Arms, a few minutes away from ground.On arriving at ground we asked a steward where we collected tickets from, Told to go down an alley to main ticket office, On passing the away turnstiles where none of the stewards were talking in English, they approached us so I told them we wanted to collect tickets & they actually had them at the away turnstile. We left the others in our party to try and find a way in, This was round the corner with the home fans and a steward let us in through a gatebut she didnt know where we had to go, Start of another nightmare. Another steward showed us the very steep ramp which we went down to a wheelchair section., pitchside infront of the home fans. we found the disabled toilets but there was no access to the tea bar.Program sellers were continually walking round the ground,There was one other disability scooter (Luton supporter) in the area.The Luton fans were very intimidating and abusive behind us, and all standing and leaning over the boards behind us hammering on them only inches from our heads. I never dared stand up or cheer when we scored our first goal, but the second goal I did & got a load of abuse for it,That place is a living nightmare and must improve. And the stewards could be more helpful, We were completely ignored by them.