Disabled supporters contact
Club or stadium contact for disabled fans
General ticket office contact
Accessible ticket contact
Disabled supporters association
Number of wheelchair user spaces
Elevated wheelchair spaces are available in all stands at the stadium. There are no pitch side positions . Wheelchair user spaces are also available in hospitality and private boxes. To purchase tickets please contact the Access Team via telephone, email (details above) or in person at the box office which is located within the City Store. Online bookings are available for home games.
For supporters located on Levels 2 and 3, a lift is available at these entrances.
Please note that whilst every effort is made to allocate assistant seats adjacent to the wheelchair bay some Etihad Stadium seating constraints may apply and as such, the assistant seat will be allocated in the closest available location. For example, there may be three wheelchair bays, then three carer seats.
Powered wheelchairs and powered scooters are permitted into the Stadium, but please note the maximum permitted speed for powered wheelchairs or scooters is 4mph.
Larger Scooters may not be able to access some wheelchair positions, please contact the access team for more information.
Number of easy access and amenity seats
If, for any reason, any ambulant supporter feels they have more specific seating requirements (a certain area, block or row) they should contact the Club’s Disability Access Team to discuss their requirements in more detail.
We ask all supporters to consider the height and rake of the Level 3 stands as they may not be suitable. Handrails are available to provide support should you choose to sit on this level. There are also rest seats available on the Colin Bell Stand and East Stand Level 2 and Level 3 concourses. AEA seats (117) are available for both home and away supporters.
To purchase tickets please contact the Access Team via telephone, email (details above) or in person at the box office which is located within the City Store. Online bookings are available for home games.
Number of accessible toilets
16 toilets on Level 1, 20 toilets on Level 2 and six toilets on Level 3. All toilets are fitted with RADAR locks and keys that are available from nearby stewards.
Every concourse washroom has one compartment (cubicle) that is suitable for ambulant supporters.
There are accessible toilets located in City Square.
There is a changing places room is located in the South Stand on Level 1. This contains a hoist (loop slings only which must be provided by the supporter), a changing table, shower, toilet, and height-adjustable sink. The room can be accessed via a RADAR key.
This service is provided free of charge and delivered by our in-house commentary team.
The Sensory Room offers an individually tailored matchday experience for each family's sensory requirements. A quiet space for families to watch matches, either from the room itself or outside seating in the stadium bowl. Full, unrestricted view of the pitch behind soundproof glass, creating a safe and controlled environment to watch the game.
Optional additional seating in the stadium bowl on the private balcony for those who want to spend time experiencing the match in the crowd This dedicated sensory space will be in use throughout the season both on matchdays.
To enquire about booking tickets for the Sensory Room for Manchester City home games, please contact email@example.com or call +44 (0)161 444 1894 . Prior to your matchday experience, the Access Team will offer you the opportunity to view the facilities on a non-match day, so you and your family can familiarise yourself with the route, room, and stadium.
Accessible services + information
On match days at the Etihad Stadium, information will be carried on the electronic scoreboard and via the Public Address System.
Where a disabled supporter is a wheelchair user, due to the location of the wheelchair bays, it is advised that they speak to a Hospitality Sales Representative to ensure the best package is offered and that the chosen package has access to an available wheelchair bay.
Where a personal assistant is required to accompany a Disabled Supporter over the age of 14, the personal assistant of said supporter shall receive a seat free of charge (subject to availability and the provision of supporting proof of eligibility).
All other elements of the Hospitality package are to be paid at the full prevailing rate.
Braille and large print provision
Food concession stands
Seat side service is available on Level 2
Accessible platforms in the South-West and South-East corners for disabled supporters who do not have direct access to the concourse.
Total number of parking spaces
How we set targets
Have you got a question, complement or complaint?
Let us know about your matchday experience at Manchester City to help improve access and inclusion.
About this page
This information is provided by Manchester City. Level Playing Field (LPF) cannot be held responsible if the service and provision differs from what is stated here.
If you have any queries please contact us.
Updated May 2022