Disabled supporters contact
Disabled supporters association
Number of wheelchair user spaces
16 of the 108 home spaces are located at the top of the quadrants (8 in each) accessed via lifts PA’s are seated next to wheelchair users.
For away fans 12 spaces for wheelchair users can be found in the home section for away supporters and 6-18 spaces for cup matches. Spaces are positioned in a covered three-tiered area in the South East corner and East Stand of the stadium.
Number of easy access and amenity seats
126 amenity seats and 22 seats for friends and family. Some of these seats are allocated as Season Tickets with the remainder of tickets being allocated on a match-by-match basis to Official Members. Manchester United also have over 9k 'AEA compatible' seats, some of which are available match by match and others which are allocated seasonally, based on the supporters’ specific requirements. These seats, whilst not all wholly compliant AEA seats, are located all over the stadium and have a variety of features such as aisle seats, lift access, and accessible facilities close by.
Number of accessible toilets
There are 8 accessible toilets located adjacent to the disabled supporters area, 2 of which are within the disabled supporters' lounge (The Ability Suite).
Supporters who are blind & partially sighted are able to use the club's match commentary headsets at every home game. These are available to collect from a steward adjacent to block E132 and do not need to be booked in advance. Commentary is provided by MUTV and starts at kick-off.
Any away supporters or supporters who sit elsewhere in the stadium (i.e not in block E132) who also require the use of one of the headsets can use these as they are wireless and work all over the stadium. These would need to be requested in advance by emailing email@example.com so arrangements can be made ahead of the game.
Accessible services + information
Manchester United welcome supporters who have an assistance dog but would appreciate advance notification (in line with GDBA guidelines) and where possible, the club ask owners to ensure that their assistance dog is made familiar with the surrounding area of the stadium prior to the Matchday.
The Ticket office is fully accessible for wheelchair users, with a dedicated lowered counter position and automatic doors. It is also equipped with hearing loops at each window for deaf or hard of hearing supporters.
Personal shoppers are available at the Megastore for supporters who require assistance. The Megastore is fully accessible for wheelchair users with a ramp at the entrance and exit. Removable handheld payment machines are available at the Customer Services Desk.
Braille and large print provision
The Ability Suite has braille and handheld menus. There are ‘here to help’ stewards on match days and ‘here to help’ booths which are located throughout the stadium and clearly visible. There is also a dedicated team of stewards to assist supporters using the accessible seating areas, as well as Stadium Access Stewards in other areas of the stadium, who are also on hand to assist supporters with accessibility requirements. If supporters require assistance from an Access Steward ahead of the game, this can be requested by calling 0161 868 8009 or emailing firstname.lastname@example.org. If assistance is required on the day of the game, supporters can report to their nearest ‘here to help’ booth.
The club has a dedicated ‘Ability Suite’ which is a match day lounge designed for supporters with access requirements. Located in the South East quadrant, the Ability Suite has lowered kiosk facilities (suitable for wheelchair users), accessible toilets, television screens, braille and handheld menus, seating areas, handrails and supporters are also able to recharge their powered wheelchairs/scooters or portable ventilators. The Ability Suite is open from 2 hours before kick-off until an hour after the final whistle and can be accessed by all supporters using the AE1 entrance.
Food concession stands
The Red Cafe is accessible except for the absence of access for wheelchair users to the window seating.
Manchester United will always make adjustments and assist where possible so if supporters have any specific accessibility requests, please let the club know in advance of your visit so they can make the necessary arrangements to ensure your visit is as comfortable and enjoyable as possible.
Total number of parking spaces
All disabled supporters can book parking in advance of the game by calling 0161 868 8009 or emailing email@example.com if they need further assistance/cannot use the phone.
Parking is £10 per space (although supporters who have previously received free parking will be charged £5 for the 18/19 season) You will receive a Parking Permit through the post and this will be sent ‘track and trace’ separate to your match tickets. Make your way to the stadium and follow signage for the relevant car park (which will be either E1, E2, or W2.
Visiting supporters who require blue badge parking can book by calling 0161 868 8009 and a permit will be issued at £10 per space. Please ensure you take your blue badge to display in your vehicle.
Manchester United also have a mobility buggy available for use from car park N3 to the stadium entrance just behind the Stretford End (west stand). The mobility buggy runs three times before a match and once after a match and is available for supporters who have mobility issues or difficulty walking longer distances but are not blue badge holders.
Thomas Cook, Manchester United's Official Travel Partner offer accessible transport to both domestic and European away games. Personal Assistants travel free of charge. More information can be found at Thomas Cook Sport
MUDSA, the official club Disabled Supporters Association also occasionally organise travel (most recently to Stockholm for the Europa League Final) and this was supported by the Club by way of donations, assisting with bookings, and travelling with MUDSA and the disabled supporters.
How we set targets
We use accepted industry standards to set the club targets.
The reference documents include:
Accessible Stadia Guide 2003 and Accessible Stadia Supplementary Guidance 2015; Building Regulations Approved Document M, Access to and Use of Buildings; BS 8300, Design of buildings and their approaches to meet the needs of disabled people; Guide to Safety at Sports Grounds (Green Guide); Access for All, UEFA and CAFE Good Practice Guide to Creating an Accessible Stadium and Matchday Experience