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Football

Newcastle United

Premier League
St James Park
Capacity:  52,354
St. James' Park
Strawberry Place
Newcastle Upon Tyne
NE1 4ST

Disabled supporters contact

Club or stadium contact
 for disabled fans

Lucy Oliver
Disability Access Officer

0344 372 1892

Club DLO Dave Balmer dave.balmer@nufc.co.uk

General ticket office contact

0844 372 1892

Accessible ticket contact

Jan Brien
Box Office DLO

0191 201 8457

Disabled supporters association

Secretary

Stephen Miller

01670 717739

Website

Accessibility information

Number of wheelchair user spaces

Actual:
160
111 spaces are elevated. Home is total no. elv&p/s 49 are located pitch side. Home is total no. elv&p/s

Number of easy access and amenity seats

Actual:
TBC
There is currently no limit on the amount of ambulant disabled supporters in any of the 4 main stands.

Number of accessible toilets

Actual:
31
Total no. Breakdown not explicit if H or A. There are 31 Accessible toilets and are located at each of the areas where disabled fans are accommodated, all of which are RADAR key operated and are alternatively sited with left and right hand transfer spaces respectively. All toilets have an alarm fitted to floor level.

East stand - 4 Toilets located in the concourse.

North stand - 2 Toilets located in the concourse.

South stand - 4 Toilets located in the concourse.

West stand - 8 Toilets located in the corporate areas (not RADAR key operated)

Level 7 - 8 Toilets located en route between the seating deck and the concourse.

Away supporters on Level 7 of the North stand accessible toilets are within 10 metres of the viewing platforms prior to accessing the bar facilities.

Audio commentary

NUFC have 2 DAB radios and headsets to loan but are invariably limited on match days. Audio commentary is provided for up to 18 partially sighted home supporters seated in the North East corner of the stadium via a commentary system tuned into a local radio station. It may be advisable that supporters to bring their own headset if they need to enhance or decrease the sound. Some supporters also choose to bring in their own DAB radios or listen to commentary on portable internet devices which is fine.

Accessible services + information

Assistance dogs

Assistance dogs can be accommodated in almost all of the seating areas including the visitors section with water bowls provided on request. Supporters wishing to bring assistance dogs into the stadium must advise the Club in advance of the game being attended.

Hearing loops

The club box office has no induction loop or lowered counters however, the office is open with no glass partition between staff and customers. The Box Office is also equipped with a text phone for supporters who are Deaf or hard of hearing. Induction loops are located in several function rooms and reception

Club shop

The club shop is busy on match days. If you require a quieter period on a match day we would suggest you attend at least 3 hours before Kick-Off and 30 minutes after the game. Non match days are considerably quieter. The shop is located at street level in the South stand of the stadium on Strawberry Place and is spread over 2 floors accessible via a lift or escalators with level access with aisles wide enough to afford access throughout. There are 2 entrances to the shop one of which has an assisted access entry and a double door width of 1540mm. The shop is fitted with an induction loop with balanced lighting throughout but no lowered counter area.

Food concession stands

Wheelchair users who would like food and non-alcoholic drinks delivered to their seats during matches can do so by either asking for assistance from the nearest safety steward or by downloading the venue menu app on their mobile phones. More information about this can be found at venuemenuapp.com

The club employ two safety stewards with specific responsibility to assist supporters with mobility requirements on match days in order to enhance their match day experience.

To pre-arrange any such assistance please contact Milan Kupusarevic on 0191 2018634 or via milan.kupusarevic@nufc.co.uk

Total number of parking spaces

The stadium currently has 30 free of charge accessible spaces available for disabled supporters although a large proportion of which are often allocated to season ticket holders.

Additional car parking is available on a first come first served basis and should be booked via Joanne Hailes, who can be contacted on 01912018666 or via email at joanne.hailes@nufc.co.uk.

The stadium car park is situated directly behind the North stand and is accessed via the entrance from Barrack Road (sat nav postcode is NE1 4ST)

Travel options

For visitors travelling by Taxi or a lift, an ideal drop off point for wheelchair users or people with mobility difficulties is on Leazes Terrace, directly outside the East stand.

This location affords access to the South stand access ramp with dropped kerbs and avoids the steep climb from Strawberry Place.

How we set targets

We use accepted industry standards to set the club targets. The reference documents include: Accessible Stadia Guide 2003 and Accessible Stadia Supplementary Guidance 2015; Building Regulations Approved Document M, Access to and Use of Buildings; BS 8300, Design of buildings and their approaches to meet the needs of disabled people; Guide to Safety at Sports Grounds (Green Guide); Access for All, UEFA and CAFE Good Practice Guide to Creating an Accessible Stadium and Matchday Experience

Have you got a question, complement or complaint?

Let us know about your matchday experience at Newcastle United to help improve access and inclusion.

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Read comments from other fans

About this page

This information is provided by Newcastle United. Level Playing Field (LPF) cannot be held responsible if the service and provision differs from what is stated here.

If you have any queries please contact us.

Updated July 2019

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Fan comments

Comments reflect the views of the fans themselves and do not necessarily reflect the views of LPF.

  • Heather Whitehead, who attended Huddersfield Town
    4 months ago

    Emailed the club for a disabled parking bay when we purchased our tickets, they replied very swiftly asking for a contact number and as promised in their reply they rang on the Monday prior to the game the following Saturday, and as the same as last year we got a disabled parking bay number which is located behind the away end. The ground is very easy to find. The parking bays are very, very narrow and after the match I had to wait for the car beside us to go before I could get into ours as space so narrow. Stewards very friendly an informative, lift to seats in quite small, the players look about an inch high due to the very elevated position of the away fans. No drop counter for wheelchair users to get a drink, disabled toilet doors need to open outwards as not much room to move around in a wheelchair, good job I had my husband with me to help me with the door, even the steward said “the door needs looking at an moving the other way round. All in all I enjoy our visits to St James’s Park.

  • Steven Powell, who attended Newcastle United v Arsenal, Premier League, Saturday 15 September 2018, KO 3.00pm
    10 months ago

    I attended this match as an away fan. St James’ Park in a short walk from Newcastle railway station but it’s uphill which may be a problem for some disabled supporters. Access for wheelchair and other mobility impaired fans to the away area is by lift. It’s at nosebleed altitude. The view for wheelchair fans is good but there is partial obstruction if supporters stand in front of the wheelchair platforms.

    The stewards were all helpful and efficient. I didn’t sample the catering after looking at the larcenous prices.

  • Heather Whitehead, who attended Huddersfield Town
    2 years ago

    Saturday 13th August my husband and I visited St James’s Park, I had rung the ground the previous week and asked for a disabled parking bay, my number was taken and put on a list and told I’d be contacted the day prior to the match, but I was rung back the day after with an offer of a parking bay, this bay was directly behind the stand where the away fans are situated which was fantastic, so easy to locate and just as easy to get in and out of.

    The ground is very easy to find so ae the disabled parking bays. The view is very good albeit very high up, but there is a lift, it’s only small, nut very quick.

    The stewards were ever so friendly and helpful, nothing was too much trouble for them, we had been before, but not in the car plus it was a evening game. This is one of the nicest grounds within the Championship, it helped that we took all three points.

  • Ryan Beckett, who attended Newcastle vs Hull City AFC
    4 years ago

    One of the best stadiums for wheelchair access.

    Booked a disabled car parking space, right next to the ground. View from the away supporters disabled section is brilliant, even though you’re very high up and the players look small. Access to concourseis great as not always a choice for disabled fansat other stadiums. Plenty of disabled toiletscan be accessed near the entrance to theseats.

    Overall, a good experience at St James Park. Will visit again no doubt.

  • Luke, who attended VS Man Utd 2011
    5 years ago

    Easily one of the best away trips on my calendar. View is first class (very high up) a great position to see all the link-up play. Can’t comment on parking as we got the official supporters coach. Sat with your own fans which is top. Although the mighty reds got hammered 3-0 and it was freezing and rainy/snowy. One of the best grounds to visit in the Premier League.

  • Amy Wilson, who attended Newcastle v Everton 02/01/13
    6 years ago

    The coaches park opposite St James’ Park, getting to the stadium is a little tricky as it’s up a very steep hill, so I need assistance pushing from my brother and exiting is difficult to because going down slopes with lots of other fans exiting the same way is quite difficult but apart from that, never had any other problems at St James’

    There was plenty of stewards on hand telling me where the lift was located, once I found that, a steward took us up to level 7 (not a good ground to go if you don’t like heights!) and showed us to the concourse level. Disabled toilets have a RADAR key, the doors are quite heavy though. Access to the food kiosk is relatively easy and there is a lot of space on the concourses to be able to meet up with fans without causing an obstruction etc.

    The view from the away end is easily the best view I’ve seen. It is very high, but you can see everything, all the build up play, everything. You are also seated with the rest of the away fans.

    The only slight downside is waiting for the lift on the way out, it sometimes stops on the levels below and gets filled up before coming up to level 7, so can take several minutes to exit the ground.

    Newcastle will always be my favourite away trip in the league.

  • Mr D, who attended Newcastle v Hull City 10/10/2008
    6 years ago

    Arrive in plenty of time as parking is attrocious, I sent numerous e-mails requesting a parking space, I also spoke to the disabled liaison officer and did everything he asked me. I telephoned him a couple of weeks before the game to make sure everything was in order and left a message for him to ring me back, he did nto do this, I sent more e-mails to which I received no reply. When I arrived and finally spotted a steward I asked him where the disabled parking was, he asked if I had a pass. I told him I had requested one but not received one, I showed him my blue badge. He directed me to the car parks and told me to see the steward on the car park. I did this and showed him my disabled badge. He sent me up to the 3rd floor of the multi-storey. I had to send my nephew down to see which bay I had to park in. He came back to tell me I had to go back down and park on the surface car park. I started to go down only to be met by another steward walking up the ramp who asked me to reverse all the way back up. I explained that I was in a wheelchair and that it would not be possible to reverse back up. He eventually let me on the surface car park. I eventually got in the ground just in time to see the players coming out for the start of the game. I e-mailed the club to complain and enclosed a copy of all the e-mails I sent. They passed them on to the disabled liaison officer to respond. I requested a response within 14 days, I am still awaiting a reply. When I finally got in, the view was good.

  • Ross Hovey, who attended England Vs ???
    6 years ago

    Cannot remember the opposition but was a WC Qualifier where the FA toured England while Wembley was delayed. Parking is non existant near ground. Steep paths, not many dropped kerbs. Stewards had no idea where seats were. Disabled seat I had was behind the goal so view was pretty poor, but was in with fans…

  • Rubbery, who attended Newcastle 01/04/2012
    6 years ago

    First visit to the new stadium, as a Disabled Wheelchair Supporter. Stadium easy to find, I was not able to park at stadium all spces allocated, but plent of parking nearby in either accessible bays or free for disabled people in pay and display near stadium. Difficult to find disabled fans access point as gate access details on ticket refer to inside stadium, but thanks to helpful/friendly stewards we found it no problem. Clean toilets makes a change, viewing galleries excellent but if you have vertigo beware, access to top tier via a lift with helpful stewards again. All in all a nice experience. I would urge other stadium managers to look at here and pick up some points I would give it 8/10 so not far from perfect.