Disabled supporters contact
Disabled supporters association
Number of wheelchair user spaces
111 spaces are elevated. Home is total no. elv&p/s 49 are located pitch side. Home is total no. elv&p/s
Number of easy access and amenity seats
There is currently no limit on the amount of ambulant disabled supporters in any of the 4 main stands.
Number of accessible toilets
Total no. Breakdown not explicit if H or A. There are 31 Accessible toilets and are located at each of the areas where disabled fans are accommodated, all of which are RADAR key operated and are alternatively sited with left and right hand transfer spaces respectively. All toilets have an alarm fitted to floor level.
East stand - 4 Toilets located in the concourse.
North stand - 2 Toilets located in the concourse.
South stand - 4 Toilets located in the concourse.
West stand - 8 Toilets located in the corporate areas (not RADAR key operated)
Level 7 - 8 Toilets located en route between the seating deck and the concourse.
Away supporters on Level 7 of the North stand accessible toilets are within 10 metres of the viewing platforms prior to accessing the bar facilities.
NUFC have 2 DAB radios and headsets to loan but are invariably limited on match days. Audio commentary is provided for up to 18 partially sighted home supporters seated in the North East corner of the stadium via a commentary system tuned into a local radio station. It may be advisable that supporters to bring their own headset if they need to enhance or decrease the sound. Some supporters also choose to bring in their own DAB radios or listen to commentary on portable internet devices which is fine.
Accessible services + information
Assistance dogs can be accommodated in almost all of the seating areas including the visitors section with water bowls provided on request. Supporters wishing to bring assistance dogs into the stadium must advise the Club in advance of the game being attended.
The club box office has no induction loop or lowered counters however, the office is open with no glass partition between staff and customers. The Box Office is also equipped with a text phone for supporters who are Deaf or hard of hearing. Induction loops are located in several function rooms and reception
The club shop is busy on match days. If you require a quieter period on a match day we would suggest you attend at least 3 hours before Kick-Off and 30 minutes after the game. Non match days are considerably quieter. The shop is located at street level in the South stand of the stadium on Strawberry Place and is spread over 2 floors accessible via a lift or escalators with level access with aisles wide enough to afford access throughout. There are 2 entrances to the shop one of which has an assisted access entry and a double door width of 1540mm. The shop is fitted with an induction loop with balanced lighting throughout but no lowered counter area.
Food concession stands
Wheelchair users who would like food and non-alcoholic drinks delivered to their seats during matches can do so by either asking for assistance from the nearest safety steward or by downloading the venue menu app on their mobile phones. More information about this can be found at venuemenuapp.com
The club employ two safety stewards with specific responsibility to assist supporters with mobility requirements on match days in order to enhance their match day experience.
To pre-arrange any such assistance please contact Milan Kupusarevic on 0191 2018634 or via email@example.com
Total number of parking spaces
The stadium currently has 30 free of charge accessible spaces available for disabled supporters although a large proportion of which are often allocated to season ticket holders.
Additional car parking is available on a first come first served basis and should be booked via Joanne Hailes, who can be contacted on 01912018666 or via email at firstname.lastname@example.org.
The stadium car park is situated directly behind the North stand and is accessed via the entrance from Barrack Road (sat nav postcode is NE1 4ST)
For visitors travelling by Taxi or a lift, an ideal drop off point for wheelchair users or people with mobility difficulties is on Leazes Terrace, directly outside the East stand.
This location affords access to the South stand access ramp with dropped kerbs and avoids the steep climb from Strawberry Place.
How we set targets
We use accepted industry standards to set the club targets.
The reference documents include:
Accessible Stadia Guide 2003 and Accessible Stadia Supplementary Guidance 2015; Building Regulations Approved Document M, Access to and Use of Buildings; BS 8300, Design of buildings and their approaches to meet the needs of disabled people; Guide to Safety at Sports Grounds (Green Guide); Access for All, UEFA and CAFE Good Practice Guide to Creating an Accessible Stadium and Matchday Experience
About this page
This information is provided by Newcastle United. Level Playing Field (LPF) cannot be held responsible if the service and provision differs from what is stated here.
If you have any queries please contact us.
Updated January 2019