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Football

Norwich City

Premier League
Carrow Road
Capacity: 27,359
Carrow Road
Norwich
NR1 1JE

Disabled supporters contact

Club or stadium contact
 for disabled fans

Stephen Graham
Disability Liaison Officer / Supporter Liaison Officer

01603 721 902 / 07787 533 417

General ticket office contact

Danny Casey
Head of Ticketing

01603 721902

Accessible ticket contact

Stephen Graham
Disability Liaison Officer / Supporter Liaison Officer

01603 721 902 / 07787 533 417

Accessibility information

Number of wheelchair user spaces

Actual:
84

Number of easy access and amenity seats

Actual:
TBC
The ground has 'Easy Access and Amenity' seats available and fans should contact the club direct for more information. Indoor box, 65 seats. Installed seats for family members

Number of accessible toilets

Actual:
10
These facilities are 25-35 metres from disabled supporter seating.

Audio commentary

Soccer Sight Commentary System available.

Home: 5 Away: 5 headsets/receivers available from the ticket office and can be left with a steward afterwards.

Accessible services + information

Assistance dogs

Norwich City do provide facilities for assistance dogs.

Hearing loops

The ticket office has a hearing loop.

Club shop

Aviva match day buddies and wheelchairs available.

Club hospitality

No wheelchair user spaces in hospitality.

Braille and large print provision

None provided.

Food concession stands

Norwich City do have accessible catering facilities i.e. low level serving counters at kiosks.

Total number of parking spaces

You can arrange accessible parking via current car park season ticket holders renewal.

How we set targets

We use accepted industry standards to set the club targets. The reference documents include: Accessible Stadia Guide 2003 and Accessible Stadia Supplementary Guidance 2015; Building Regulations Approved Document M, Access to and Use of Buildings; BS 8300, Design of buildings and their approaches to meet the needs of disabled people; Guide to Safety at Sports Grounds (Green Guide); Access for All, UEFA and CAFE Good Practice Guide to Creating an Accessible Stadium and Matchday Experience

Have you got a question, complement or complaint?

Let us know about your matchday experience at Norwich City to help improve access and inclusion.

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Read comments from other fans

About this page

This information is provided by Norwich City. Level Playing Field (LPF) cannot be held responsible if the service and provision differs from what is stated here.

If you have any queries please contact us.

Updated May 2019

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Fan comments

Comments reflect the views of the fans themselves and do not necessarily reflect the views of LPF.

  • Rubbery, who attended Norwich V Liverpool (April 20th 2014)
    5 years ago

    Well not a lot of good to say about this visit other than the result. Stayed in the area at local Premier inn just as well as no parking anywhere, other disabled supporters charged arm and leg at local car parks so be aware.

    Disabled access via door in corner near to hotel. Seating along front row pitch side if it rains take mac with you. As previous comment roving camera man up and down infront blocking views, but so was the referees assistant.

    Accessible toilet was manageable did not take up the option of trying to get half time teas as very crowded area, because of the over zelouse crowd the stewards who had been placed in front of the disabled seating also obstructed our view.

    All in all not a pleasant experience I would say one of the worst I have been to, and to be charge the sum of £50 a ticket although this was subsidised by LFC by £10 I know we want equality but I am sorry this is abysmal for visiting wheelchair disabled fans.

  • Tony Pringle, who attended season ticket holder
    7 years ago

    Hard to beat. Choice of pitch side, indoor in corner, outdoor in corner, top of stand. Prices vary from FREE to about £600 season ticket. depending on how early in year ticket purchased. Possible to pay in 12 monthy direct debits. Unusually there is a charge for helpers Disabled lounge to stay out of weather until match starts, fully licensed. Not sure of facilites for visually impaired or ambulant disabled. Parking not too far away as some residents only side streets are OK for blue badge holders

  • Gary Deards, who attended Norwich City v Reading - 27/4/09
    7 years ago

    As an away fan, I found car parking is very difficult – apparently you need to pre-book but there was nothing about this on the website or advised to the away club.

    Entrance is via a dedicated turnstile but you only get 1 ticket for disabled/carer.

    Wheelchair positions are pitchside in front of your own supporters. The wheelchairs are not really covered by the roof so you can get wet and this is made worse by the drip from the roof overhang.

    The match was covered by SkyTV and the away fans view was blocked by their “roving camerman” who refused to move despite being asked by fans and stewards (see picture).

    Overall it was a pretty disappointing experience from a club I had heard good things about.