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Football

Nottingham Forest

Championship
The City Ground
Capacity: 30,445
The City Ground
Pavillion Road
West Bridgford
Nottingham
NG2 5FJ

Disabled supporters contact

Club or stadium contact
 for disabled fans

Graham Murray / Jeff Mann
Safety & Security Manager / Concessions Officer

0115 982 4391 / 0115 982 4341

Alternative email address: jeff.mann@nottinghamforest.co.uk

General ticket office contact

Scott Paul
Head of Support Services

0115 982 4372

Accessible ticket contact

Jeff Mann
Concessions Officer

0115 982 4341 / 0115 982 4388

or tickets@nottinghamforest.co.uk

Accessibility information

Number of wheelchair user spaces

Actual:
79

Number of easy access and amenity seats

Actual:
TBC
The ground has 'Easy Access and Amenity' seats available and supporters wanting to use these seats should contact Jeff Mann at the club direct for more information - email: jeff.mann@nottinghamforest.co.uk or tel: 0115 982 4341

Number of accessible toilets

Actual:
8
There are 5 accesible toilets within the seated bowl and 3 others in corporate areas that can be accessed by supporters with a disability on a matchday.

Audio commentary

Soccer Sight commentary is offered free of charge and can be booked through Jeff Mann, email jeff.mann@nottinghamforest.co.uk, or via the club ticket office;

stewards will deliver the headsets to your seat. There are 10 mobile receivers at The City Ground.

Accessible services + information

Assistance dogs

Facilities for assistance dogs are available.

Hearing loops

The club does have a hearing loop.

Club shop

The club shop is accessible for all fans.

Club hospitality

The indoor 'Legends Lounge' viewing area in the mezzanine part of the Trent End stand Castle Suite, has 12 wheelchair bays generally occupied by season card holders, and 1 unreserved wheelchair bay for a match ticket user. It is served by a lift from the ground floor and connects with the second floor, with access to food and drink.

Braille and large print provision

Blank on EFL spreadsheet and ours.

Accessible lounge

There is a dedicated Executive Box in the Upper area of the Brian Clough stand, with accommodation for 5 wheelchair users and 5 Personal Assistants, which leads to two Bar/Lounges where tea & coffee is also served;

this area is served by a lift from the ground floor entrance.

Food concession stands

Blank on EFL spreadsheet and ours.

Total number of parking spaces

There is a club car park with 100 accessible parking spaces for home and away supporters. To reserve a space, contact the club concessions officer

- email: jeff.mann@nottinghamforest.co.uk. There are drop off points at the entrances to the car parks on both the Scarrington Road access to the Brian Clough Stand car park via Lady Bay Bridge, for both home and visiting supporters, and Pavilion Road for home fans only, which gives access to the Peter Taylor stand and home Lower Bridgford stand only. Club staff are on site with wheelchairs to assist those with accessibility requirements to get from the car park to the stands.

How we set targets

We use accepted industry standards to set the club targets. The reference documents include: Accessible Stadia Guide 2003 and Accessible Stadia Supplementary Guidance 2015; Building Regulations Approved Document M, Access to and Use of Buildings; BS 8300, Design of buildings and their approaches to meet the needs of disabled people; Guide to Safety at Sports Grounds (Green Guide); Access for All, UEFA and CAFE Good Practice Guide to Creating an Accessible Stadium and Matchday Experience

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Let us know about your matchday experience at Nottingham Forest to help improve access and inclusion.

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About this page

This information is provided by Nottingham Forest. Level Playing Field (LPF) cannot be held responsible if the service and provision differs from what is stated here.

If you have any queries please contact us.

Updated December 2018

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Fan comments

Comments reflect the views of the fans themselves and do not necessarily reflect the views of LPF.

  • Simon Payne, who attended Birmingham
    2 months ago

    I tried to buy tickets for league cup match Forest and Derby. I am deaf. Had to go to ticket office, can’t buy online and can’t use telephone. Told I can only get 2 tickets today and come back Tuesday to get a third ticket.
    Every other season card holder ( not disabled) can buy 3 tickets. Why is this so unfair for deaf fan. Difficult to get time off work and cost me money each time. Not fair treatment and not a level playing field!

  • Nikki Allan, who attended Leeds
    2 years ago

    Facilities for visiting disabled supporters still one of the worst I have experienced. Stewards extremely friendly;mindful and helpful, Also apologised for poor facilities. Come on Forest wake up. Having suffered severe damage to my feet last season courtesy of Home Fans as i was exiting the stadium i wore protective boots in anticipation. Escorted out safely this time.

    Commentary provide is on of the best

  • stewart coniff, who attended Nottingham Forest v Aston Villa
    2 years ago

    Attended the City ground last Saturday in a 17.30 kick off slot , Had a pretty good time here and found the stewards and police very helpful and polite , The wheelchair spaces are ok unfortunately pitch side which doesn’t lead to a great view and the stand roof certainly would not protect you from the elements so be prepared if it looks like rain , You enter via the lower tier home fan concourse there is just one disabled loo and around 25 spaces for home and away disabled lovely disabled stewards and recommended my carer/pa use these rather than walk through a large concourse to the womens loo (very much common sense ) The stewards held us back until Forest fans had all left probably very wise as the Forest fans tried to breach the divide between the support when they scored very late on , my disabled friends who were by this divide had a lighter and coins thrown near them and were crushed as both fans tried to confront each other . We had a police escort to the M1/M42 so the delay in being held back still allowed us 15 mins before the convoy set off , by train it might make things marginally poorer as most of our fans had already been herded to the station . I find not being able to use the concourses with your own support is very poor and we have the same at Villa park unfortunatly it’s the 21 st century ,and considering Forest have the Trent end, to allow the most boisterous supporters to set up camp with flags banners etc adjacent to the able bodied fan exit is a very poor safety judgement call .

  • Nikki Allan, who attended Nottingham Forest v Leeds Aug 2016
    3 years ago

    Again allocated row B. Stewards arranged a change before the game started. Safety again was an issue for ambulant disabled fans being taken through the Home Supporters after the game. Despite their best efforts the stewards were unable to contain the Home Supporters. I was kicked and my foot was stamped on fortunately my Guide Dog was unhurt on this occasion. We attend all Leeds home and away and have never felt so vulnerable. Forest need to review their access policy for away disabled supporters

  • J&J, who attended 19/12/15
    3 years ago

    This was our first visit to the City Ground as away wheelchair fans travelling in a wheelchair accessible mini-bus that is part of our Club’s Official Away Travel.

    Access to the Ground

    By no means a straightforward route from the M1 going North via Radcliffe-on-Sour but at least the roadworks that we have encountered here for the past two years (going to the County Ground) have now ended and you avoid the city centre. Stadium well signposted. Parked next to the coaches at the away end. Stadium appears to be in a residential area with no nearby shops.

    Facilities in the Ground for Away Wheelchair Fans

    Having read earlier reviews prior to our visit we were a little apprehensive. Away wheelchair fans enter the ground through a large red gate just to the left of the away fans’ turnstyles. This takes you into a covered “under a stand” home supporters’ refreshment area. As the ground had only just opened, this area was empty and we were directed by some accompanying stewards to a ramp in the near left corner that took us down to a lower level at the back of the stand. It is here that the accessible toilet is on the right. Just beyond this is a relatively narrow entrance between the corner of two stands to pitch level. At pitch level we turned right and went across the front of the West Bridgeford Stand (which is the viewing area for the home wheelchair fans) to the far corner.

    Viewing Areas

    The viewing area for the away wheelchair fans (which you reach by the protracted route I have described) is at pitch level in front of the right hand corner with the away fans behind you. Only about room for 3 wheelchair users in what is a very small space. Carer seats are essentially the front row of the stand with wheelchair users positioned in front. Have seen much larger viewing areas for wheelchair users at Clubs in lower leagues (including Notts County!). As I am aware that Nottingham is a city that has prided itself on disability awareness in the past, I expected better than this at its iconic ground. Good unobstructed view. Large video screen to the left. Take your waterproofs as you get wet when it rains!

    Refreshments

    We always take our own which is probably just as well as I am not at all sure how easy it would be to have got to any to purchase.

    Accessible Toilets

    In entering the ground the location of the almost infamous accessible toilet was pointed out to us and the stewards asked if we wanted to use it whilst we were close to it. Having travelled this was a priority for me, so I was happy for this to happen. We were not, however, as others have reported, told we would not be able to go to the loo again until the end of the match as I would not have accepted such a restriction.

    The toilet has a radar key lock. It is a huge space. Left hand transfer. Clean. Hot water. Tablet of soap (no hand wash), paper towels (no electric hand drier). Waste bin looks as if it would be more at home in byre with hay in it (huge battered rusty open basket on the wall!). Scope for a little bit of modernisation!

    My fellow away wheelchair fan did go to the toilet during the first half. To get there she had to pass the home fans who are located at one end of the West Bridgeford stand, one of whom was verbally abusive to her. I went during the second half without incident.

    Headset Commentaries for Visually Impaired Fans

    An email to Notts Forest’s Ticket Office as advised on their web site a few days before the match asking for a commentary for my visually impaired husband produced an almost immediate response confirming a head-set would be brought to him at his seat, as it was. He was also left with a second receiver should it be needed. My husband was very pleased with this but did report at the end that he thought there might be a fault with one of the commentator’s microphones as they were quiet making them difficult to hear in a way that the other commentator wasn’t. What he could hear he said was helpful and unbiased. The steward who came to collect the headsets at the end said he would pass on the feedback.

    Attitude of Club Officials

    All the stewards were outstanding, friendly and helpful. We were made up particularly to meet up with Helen who immediately recognised us from our previous football trips to Nottingham. The complaint about the verbal abuse from a home fan (referred to already) was dealt with professionally and swiftly. The stewards quickly ensured the perpetrator was correctly identified and removed whilst taking appropriate care of the victim. It was good to hear that should this perpetrator repeat the abuse they would be permanently barred from the ground.

    After the Match

    Prior to the match we were advised by the stewards, as other reviewers have reported, that we would be kept back at the end of the game until the home fans had left the stand and then escorted out the same way as we entered. In truth by the time we were ready to move, stewards were ready to lead us out which happened without incident. As part of the Away Official Travel we were then allowed to exit the car park as soon as we were ready to. The roads away from the Ground were congested but no worse than expected.

    Will We go Again?

    Yes. It is probably a place that is easier to go to having been once and knowing what to expect. Overall, excellent stewards, poor facilities for such a notable Club. We understand that away fans used to be in the Trent stand opposite. Not sure if it is this change that has led to the current poor facilities for away wheelchair fans, if so, it needs sorting better than it is. Facilities we saw for home and away wheelchair fans did not fit with the pictures available on LPF’s Nottingham Forest’s page.

  • Nikki Allan, who attended Leeds V Forest 27/12/2015
    3 years ago

    I attend most Leeds home and away fixtures with my guide dog so can seriously say that this is perhaps the worst experience I have had.Ambulant disabled seated in row B. Able bodied moved into row A in front. Told by showsec stewards we are NOT DISABLED as we were not in Wheelchairs. Showsec stewards as much use as a chocolate teapot when asked to get hold of a ground steward could not move seemed to watch the game OK]. ROW A should be allocated to ambulant disabled. We were taken through Forest Supporters and not told that this was the only opportunity to use the toilet until the end of the game. Finally were moved along the front behing the goal and one member told rudely he had to move as he wasn’t disabled. In fact he was.

    Forest’s own Stewards were helpful and ensured I had the match Commentary.

  • Jeremy rodgers, who attended Nottingham Forest v Derby County
    3 years ago

    I attended this game with my wife who is wheelchair dependent and found it very intimidating to be escorted through the forest supporters (as there is no entrance via the away enclosure) we were told to go to the disabled toilet in the forest end before the match as we would not be able to go at half time also she could not get to the concourse as there was no entry other than going into the away section again we were told not to go at half time. We were told to wait five minutes at the end of the game while they got the home fans out of the ground. My wife was getting very upset because after about fifteen minutes we were still in the ground the police and stewards were dealing with incidents outside and we had to make our own way past the remaining forest fans through the away concourse to our waiting coach.

    How a club can be allowed a safety certificate when they can’t guarantee the safety of away disabled supporters is wrong.

    I shall be complaining to the council and police.

  • Dan sinsmy, who attended liverpool
    4 years ago

    Both home and away fans can use accessible toilets inside the stadium. The club shop is accessible for all fans and does have a low level serving counter. Catering kiosks in the home and away sections do not have low level serving counters and so are not fully accessible.

  • Dan sinsmy, who attended liverpool
    4 years ago

    Attended match with a group of ambulant disabled supporters with learning disability and one with limited mobility and their helpers. Staff were very helpful and friendley . On arrival we were taken through accessable entrance and led to front row seats where the view was very good. Well done Forest!

  • Lin, who attended Wolves
    6 years ago

    Attended match with a group of ambulant disabled supporters with learning disability and one with limited mobility and their helpers. Staff were very helpful and friendley . On arrival we were taken through accessable entrance and led to front row seats where the view was very good. Well done Forest!

  • David Mear, who attended Forest v Derby County 16/03/2010
    6 years ago

    A very old ground and the food and drink stalls can be reached by a wheelchair but the place is cramped and difficult to get to. As a disabled fan in a wheelchair I was not too impressed with the overall experience, we were pushed into a corner at the edge of the pitch and I felt very vunerable to fire etc and the stewards were not pleasent or well mannered.

  • Gary Deards, who attended Nott'm Forest v Reading 09/04/2011
    6 years ago

    Away fan comments – Club provided accessible parking for our minibus close to away entrance. Route to seating areas for wheelchair users/someone who cannot manage steps is quite a distance (basically you walk along the whole stand and then down a ramp and then back again – probably in region of 200yds). Wheelchair areas are pitch level and a few yards to the side of the goal posts (+ a section in the corner). They are very close to the touchline and my PA was hit by the ball in the warm up (missed me by 3 inches!). PA needs to be very aware/agile during the game if needed to protect you from the ball as they sit behind you. The steward who escorted us to our seats was helpful. Due to distances to get to catering areas, it’s probably easier to get PA to get items. You would be exposed to the elements