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Oxford United

League 1
The Kassam Stadium
Capacity: 12,573
The Kassam Stadium
Grenoble Road

Disabled supporters contact

Club or stadium contact
 for disabled fans

Andrew Taylor
Equality, Diversity & Inclusion Manager

01865 337500

Accessible ticket contact

OUFC Ticket Office

01865 337533

Accessibility information

Number of wheelchair user spaces

Home: 120 Away: 14.

Home bays are located - North: raised platform. East: spaces at front. South: Platform at rear of upper and spaces at front of lower tier Away wheelchair user spaces are located on raised wheelchair platforms.

Number of easy access and amenity seats


Number of accessible toilets

Accessible toilets are located in each concourse and by reception.

Sensory room

Yes, Oxford Utd do have a sensory room. Should you wish to access the room please contact for more information.

Accessible services + information

Assistance dogs

There are not currently any relieving stations provided for assistance


Hearing loops

There is no hearing loop in the ticket office.

Club shop

Oxford United do have low level service counters at food concession stands.

Club hospitality

Oxford United do have spaces in hospitality and VIP areas for wheelchair users.

Braille and large print provision

Club do not currently provide any disabled supporters information i.e. booklet with a map of accessible facilities in accessible formats (large print, easy read).

Food concession stands

Oxford United do have accessible catering facilities i.e. low level serving counters at kiosks.

Total number of parking spaces

Home: 70 Away: 19.

First-come, first-served basis available for Blue Badge Holders.

The spaces are in all four corners of the ground close to the turnstiles.

Travel options

Oxford United do have a drop off point or shuttle bus service for supporters with accessibility needs or requirements.

How we set targets

We use accepted industry standards to set the club targets. The reference documents include: Accessible Stadia Guide 2003 and Accessible Stadia Supplementary Guidance 2015; Building Regulations Approved Document M, Access to and Use of Buildings; BS 8300, Design of buildings and their approaches to meet the needs of disabled people; Guide to Safety at Sports Grounds (Green Guide); Access for All, UEFA and CAFE Good Practice Guide to Creating an Accessible Stadium and Matchday Experience

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Let us know about your matchday experience at Oxford United to help improve access and inclusion.

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Read comments from other fans

About this page

This information is provided by Oxford United. Level Playing Field (LPF) cannot be held responsible if the service and provision differs from what is stated here.

If you have any queries please contact us.

Updated July 2021

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Fan comments

Comments reflect the views of the fans themselves and do not necessarily reflect the views of LPF.

  • J & J, who attended 19/04/22
    2 months ago

    This we think is the third time in recent years we have attended a match at the Kassam as away fans travelling in our Club’s official away transport. I am a powerchair user and my husband is severely visually impaired.

    Arrival and Entry to the Ground
    Our arrival to the stadium has always been through a modern business park, turning left onto the sight of a leisure park with a bowling abbey, cinema, various eateries etc. Disabled parking is against a wooden fence in the far left hand corner of the car park. The away entrance is just round the corner from this parking and the official coaches were parked immediately outside the away entrance (all on the flat). Access for wheelchair users was through the large gate at the right hand side of the away turn styles, despite the signs indicating it was at the other side. Through the gate you enter the bottom of the stand, with the accessible toilet on the far wall just to your left and the entrance to the seating area just beyond that. With a sell out crowd this area got very full and congested.

    Seating Provisions
    As mentioned in previous reviews there is a raised platform area for wheelchair users with chairs for PAs that can be positioned as you wish. The platform is sufficiently wide to let people pass without everyone having to move, it is well under the roof of the stand and due to gates both side of this area you are not troubled by any fans not seated in that area passing through it. This area is just along from the corner flag on the long side opposite the tunnel. It is in front of the away fans but as they are much higher up you can only really see those sat in the front row when they look over. Even these fans are so far away that if powerchair users wish to elevate their seats/PAs stand, they are not obscuring the views of those in the main stand. There are about 3 rows of seating in front of this platform but as they seem to be permanently covered, views from the platform are only restricted by stewards who towards the end of the game stood at the foot of the steps in the next block and the people sat next to us when as tightly packed as we where on the platform to accommodate everyone who needed to be sat here. With 6 wheelchair users, PAs and a good number of mobility impaired fans all using this platform (this is the only step free seating area for away fans) it simply was not big enough unless we formed more than one row which simply does not work for wheelchair users. I do know that at least one person with a ticket for that platform did not attend, had they had, we really would have struggled for sufficient space. As it was we only fitted in by two of the PAs standing to take up less space than the seats provided. Whilst I am reluctant to be critical of such an excellent space, it seems there is a need for more step free seating.

    Accessible Toilet
    A single accessible toilet at the away end, radar key controlled. The person using it when I went prior to KO had clearly failed to lock it and we equally could not seem to get the lock to work. Clean. I could not get any hot water but there was hand soap and paper towels with the biggest open bin you could imagine. Just big enough for my 6-wheel powerchair. My main concern is how wet the floor was even prior to KO, something which I would think would only get worse during the match.

    Headset Commentary for VI Fans
    As we could find no reference to this on either the Club’s website or LPF’s and we could not remember if my husband had had one previously at Oxford we emailed Andrew Taylor EDI Manager using the email on the LPF website (albeit on the match day) but got no reply.

    This was provided in the area under the stand to the left of where we accessed our seating. We did not purchase anything but from what we saw it seemed standard fayre. Outside the stadium were various mobile catering units which seemed popular including a fish and chip one.

    Helpful. The one who scanned our tickets at the gate told us without us needing to ask where everything was and they were very quick to respond when I got hit by the ball.

    End of Game/Leaving
    With a capacity crowd, the area under the stand you needed to pass through was very crowded. The departure of the official coaches from the ground was well organised.

    We would happily go to the Kassam again.

  • P. Tanner, who attended Oxford v Newport oct 2014
    7 years ago

    The Kassam could hardly be better for the ambulant disabled or, I would guess, wheelchair users. Parking as close to the turnstiles as it could be if you get there in good time, slightly sloping access into the seating area, seats at entry level with the pitch slightly below. It’s the standard other clubs should aspire to.

  • Sheila Quinn, who attended Oxford v York City date 18/04/14
    8 years ago

    We previously bought our tickets from York & didn’t ring Oxford for a parking space as we knew they had a large car park.

    We went for lunch at the“Bullnose Morris” pub. Fayre & Square.

    Reaching the ground we were directed to a accessible parking space next to the away turnstiles. We bought a cup of tea from a vendor in the carpark. they also sold chips, burgers etc

    I couldn’t see the shop anywhere. We were let through a large door next to the away turnstiles & the two others with us came in the same door. The toilets, bar & program stall were just inside.

    We were then shown to a raised wheelchair bay, with our own supporters and the carers were brought comfortable armchairs to sit in. Brilliant view – the best in League 2. There were three rows of seats in front of us but they were kept covered up. The stewards were very friendly & helpful and didn’t constantly block our view.

    A good day out. thank you Oxford

  • Ben Warren, who attended Oxford Utd v Gateshead Utd (FA Cup 1st Round) - 09/11/2013
    8 years ago

    As a regular disabled season ticket holder for Oxford, I am normally at the bottom of the South stand, right next to the pitch. While the view is good, we were placed right next to an older gentleman who uses a rather large mobility scooter to move around, which can sometimes shield both my own view, and my carer’s view of the left goal. So for something different, seeing as it was an FA Cup game we decided to try out seats in the upper tier of the South stand.

    The experience was largely very good. The view was fantastic, and it was quite a novelty finally getting to see the whole pitch for a change! The stewards were very friendly, and offered us tea and biscuits for a small charge at half-time if we wanted them. On an even more colder night I’m sure we’d have said yes! The only thing that let the experience down was trying to exit the stadium once the match was over. We were happy to let the less mobile wheelchair users make use of the lift before us, but the stewards decided that we would be fine using the lift on our own. Unfortunately, this meant the lift was often extremely full with able-bodied people who didn’t have the decency to let me in, or even get out for me. This same situation happened at least five times before there was finally some room for my wheelchair (which is not a large one by any means) to get into it, albeit still packed with people. We were stuck up there on our own for at least 15 minutes, and the lift was extremely temperamental, often returning to the same level it had just come from for no apparent reason. If the steward had stayed with us just a minute or two longer, I’m sure these problems wouldn’t have happened.

    As for access leaving the bottom of the South stand from our usual seats, it is pretty good. Just a short push required to the disabled parking. The parking is good, but I would advise arriving at least 1 hour 30 mins before kick off, as the spaces fill up surprisingly quickly. However, the few occasions we’ve not been able to take an initial disabled parking space, the stewards have always been very helpful in finding a different space for us, sometimes ending up with a better space than the disabled ones!

    All in all, the Kassam Stadium is an extremely pleasant place to come and watch Football, with a friendly but passionate crowd, good access at all levels, and good parking. Though if you decided to take a seat in the upper tier, expect a fairly lengthy waiting time when exiting the stadium, though the view was most definitely worth it.

  • Jackie Melia, who attended Oxford v Bury FC 11/02/2011
    9 years ago

    We found the facilities very good and the sterwards were all very friendly. We were with our own supporters which was great.

    Parking They have disabled parking, and I would advise any disabled people to phone the club before you go and let them know you are coming. it is a large carpark with one way in and one way out, it took us about 30 mins to get out of the carpark.