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Football

Portsmouth

League 1
Fratton Park
Capacity: 19,669
Fratton Park
Frogmore Road
Portsmouth
PO4 8RA

Disabled supporters contact

Accessible ticket contact

Courtney Hollier
Disability Liaison Officer/ Ticket Office Manager

0345 646 1898

Disabled supporters association

Chairperson

Howard Benfield

02393 789122

Accessibility information

Number of wheelchair user spaces

Actual:
58
Home: 53 Away: 5.

Both Home and Away wheelchair user spaces are located Pitchside behind the Fratton End Goal.

Number of accessible toilets

Actual:
5
5 metres at closest point, 25 metres at furthest

Audio commentary

Audio-Described - Headsets and transmitters can be booked through the ticket office on a first-come, first-served basis.

Sensory room

Portsmouth do not currently have a Sensory room available.

Accessible services + information

Assistance dogs

There are not currently any relieving stations provided for assistance

dogs.

Hearing loops

The ticket office does have a hearing loop

Club shop

Portsmouth do have low level serving counters in the club shop.

Club hospitality

There are currently no spaces in hospitality and VIP areas for wheelchair users.

Braille and large print provision

Portsmouth do provide disabled supporters information i.e. booklet with a map of accessible facilities in accessible formats (large print, easy read).

Food concession stands

Porstmouth do have accessible catering facilities i.e. low level serving counters at kiosks.

Total number of parking spaces

Home: 25 Away: 25.

The accessible places are available on a first-come, first-served basis.

Parking is actively managed by stewards to ensure, as far as possible, individual needs are met.

Accessible parking is located a maximum of 120 metres from the turnstiles.

How we set targets

We use accepted industry standards to set the club targets. The reference documents include: Accessible Stadia Guide 2003 and Accessible Stadia Supplementary Guidance 2015; Building Regulations Approved Document M, Access to and Use of Buildings; BS 8300, Design of buildings and their approaches to meet the needs of disabled people; Guide to Safety at Sports Grounds (Green Guide); Access for All, UEFA and CAFE Good Practice Guide to Creating an Accessible Stadium and Matchday Experience

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Let us know about your matchday experience at Portsmouth to help improve access and inclusion.

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Read comments from other fans

About this page

This information is provided by Portsmouth. Level Playing Field (LPF) cannot be held responsible if the service and provision differs from what is stated here.

If you have any queries please contact us.

Updated September 2019

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Fan comments

Comments reflect the views of the fans themselves and do not necessarily reflect the views of LPF.

  • S Clark, who attended Portsmouth / Plymouth Argyle (playoff leg)
    3 years ago

    I am the secretary of PADSA and we had reports of our members who were in the wheelchair section facing abuse from supporters who were using vile language and an elderly fan who stank of boose being right up into theface of our fan.The steward did nothing. This is more than football banter and should not be allowed.Stewards are there to protect fans and should be in control of the situation.

    I have noted you are trying to sort out this situation for next season which is a start.

  • Sheila Quinn, who attended Portsmouth v York City
    3 years ago

    A long way to go for an evening match, but we booked to stay overnight at travelodge.

    I ordered our tickets over the phone direct from Portsmouth and I asked for a wheelchair parking space, but it was all on a first come first served basis and cost £5

    Arriving at the ground we were shown where to park, and we went round to the far side of the ground to collect our ticket. Wasn’t sure where to go but a helpful steward came over to see if we were ok and he took us to the ticket office, where if you didn’t know where it was you wouldn’t find it.

    We entered the ground at the home end & was shown where the disabled toilets were & the teabar, and program sellers were both inside & outside the ground.

    A steward gave us a free teamsheet and another man came to see if we would like to borrow a radio & headphones to listen to the match.

    As we were sitting in the corner of the home end pitchside, the view wasn’t very good. We couldn’t see the goal area or the far corner.

    The carers have to sit behind the wheelchairs. So small people like me 5ft nothing struggle to see anyway even standing up with the size of some of the scooters.

    The stewards were all very friendly & helpful.

  • Derry Felton, who attended Portsmouth vs Northampton
    4 years ago

    Fratton Park has got to be worst stadium for a wheelchair user in the country. You are completely opposite to the away fans in the loudest part of the stadium. It’s not difficult to add somewhere in the away end.

  • Sheila Quinn, who attended Portsmouth v York City
    4 years ago

    We previously bought our tickets from York and phoned Portsmouth for a parking space. Unfortunately it was on a first come first served basis, so we arrived early and was allocated a disabled parking space at £5 charge, The car was parked on tarmac but the rest of the carpark was gravel and we got the electric wheelchair stuck in the gravel at the back of the car but 2 Portsmouth fans did stop & offer to help.

    We bought our program from one of the many venders outside the ground.

    We were directed down a narrow alley to the home end where all the wheelchair places were.

    Entering the ground we were shown where the disabled toilets & teabar were, although the toilets were used by anyone including the stewards.

    We were shown to our seat No5. the carers sat behind the wheelchairs.

    A short while later someone else came in with a seat 5 also. and we were moved, then we were moved a second time to the very end seat. This was awful, I couldn’t see because of the enormous chairs & scooters in front and my son in the wheelchair couldn’t see either so he moved to the corner & when play was at our end I had to stand up to see.

    How on earth did a club with this sort of attendance manage to duplicate tickets, and why was it us that had to move. We were there first.

    After the game we again got the wheelchair stuck in the gravel.

  • Sheila Quinn, who attended Portsmouth v York City 22/03/2014
    5 years ago

    We bought our tickets from York in advance,

    We parked in the car park, no charge as we had an adapted car with a wheelchair, and the car park steward found us a suitable place with crossed yellow lines behind us.

    As this match was a long way to travel we stayed at a premier Inn.

    Arriving at the ground we had a cup of tea & a burger & bacon butty at a van outside the ground.

    Stewards werent sure where we had to go, after speaking to 4 of them we finally found out that we had to go down a very narrow alleyway to the disabled section.

    We never found the club shop but there were plenty of programme sellers.

    Entering the ground, the stewards were very helpful & told us where the teabar & accessible toilets were, although the toilets were mainly used by the stewards.

    The teabar sold prepacked hot drinks so we didnt bother & they had sold out of pies & sausage rolls by 2.45. But it was accessible with friendly staff.

    Although we were infront of the home fans,in the right hand corner, we found them friendly and many talked to us or shook our hands.

    There wasn’t enough space between the seats for wheelchairs to fit, but as there were only three wheelchairs from York, it didnt matter.

    The crowd did get rather nasty and shout abuse at a couple of our players who were badly injured with crutiate ligament damage, but at no time we had abuse shouted at us either before , during & after the game, even though we won.

  • Portsmouth Response, who attended Portsmouth v Mansfield
    5 years ago

    It is so frustrating to hear that some of our supporters behave in this way. I have gone over the match log and there is nothing reported into the club or in the debrief. However, I can assure you that during the game there are stewards, a team of five response and St John staff in this particular area. I will reinforce in the next briefing that vigilance is essential especially around this area.

    Perhaps if we provide the control room reporting text line to visiting supporters they can alert control direct if they find themselves in a vulnerable situation. This will allow us to alert the staff on the ground without the complainant drawing attention to themselves by going to a steward. The control number is 07500 778844.

  • joe bennett, who attended Mansfield
    5 years ago

    I did not enjoy my experience.

    I found the Pompey fans behind me were verbally abusive towards the disabled supporters.

    A couple of teenagers seemed very brave knowing I could not stand up and let me understand what they would do to me given a chance. I yawned which really incited there passion.

    There were also a couple of ladies who seemed to want a contest on who could appear the more legless. Despite my advantage, they won.

    The stewards were ok.

  • Janet Ireland, who attended Portsmouth v Sheffield United
    6 years ago

    By far the worst ground for wheelchair users I have ever been to. Sat in front of Portsmouth fans who shouted abuse. Told not to go for our own refreshments, and not to jump up or shout if we scored as this would intimidate them. Only one disabled toilet between 50 supporters so some missed the start of the second half. It needs more than one steward to look after visiting disabled as they do not feel safe. It is time Portsmouth put disabled first and put a disabled toilet at the away end along with a wheelchair platform. On a plus side we were allowed to park our wheelchair accessible coach in the car park near to the disabled entrance. We shall not be going again. !!!!

  • Keith Hall, who attended Portsmouth v Sheffield United 20/04/13
    6 years ago

    What a awful ground to visit for away disabled supporters? Limited number of wheelchair spaces so some of our supporters had to transfer to “normal” seats. We were sat in front of a very hostile crowd and were subject to quite a lot of verbal abuse. At least 3 of our group left the ground at half time and sat on our coach. We were advised by the stewards not to turn round as things could get quite nasty, also not to go to the concession stands as this was not safe. I have been to 80+ ground as a disabled supporter and this was the most intimidating one yet. It will be a long time before we will be visiting Fratton Park again.

  • J&J, who attended 26/02/13
    6 years ago

    This was our first visit as away wheelchair fans to Fratton Park. We were pleased to be going to such an historically significant ground but we made the trip with some trepidation having read the earlier reviews on LPF. The fact that unlike the many other football clubs’ web sites that I visit before matches, I could find nothing on the Portsmouth FC web site about the Club’s provisions for disabled fans seemed to reinforce the impression we had that Fratton Park was not a good place for away wheelchair fans to visit. Thankfully our experiences weren’t as bad as other reviewers have reported.

    We attended a night match and were glad I wasn’t driving as the roads from the motorway to the ground were very congested with it seemed lots of turnings. Our club’s official travel wheelchair accessible mini-bus was allowed onto the small car park at Fratton Park to drop us off and collect us at the end. We were also allowed to stay in the bus until the ground opened, which on a cold night we were grateful for. There was a snack van on the car park (with tables and chairs!) & other fast food outlets nearby. As soon as the stewards saw us coming across the car park, trying to find our way, they waved us towards them and gave us a very friendly welcome. They immediately told us they were there to ensure we had no problems in the home stand (which did add further to our sense of trepidation).

    Our places (Seat 49) were at pitch level behind the goal in the main home stand at the opposite end to where we entered the stand. It wasn’t raining whilst we were there but if it does rain, we would imagine you would need good waterproofs. As we were amongst the first in the stand there were no difficulties getting across the front of the stand. We were just sorting ourselves out and commenting to the steward that it was nice to see high nets in front of us to protect us during the warm up when, without us seeing it, a ball came over the top of the nets, hit my husband in the chest with force and winded him, bringing on his epilepsy. Whilst we would hope you don’t have a need for the medical staff, we have nothing but praise for them, they were excellent and being at that corner of the ground you are nearest to the medical room! The goalkeeping staff from Portsmouth were all very concerned for my husband’s welfare and apologetic. The lesson from this is don’t rely on the nets and don’t take up your places until after the players have finished their warm up.

    The steward that was closest to us advised that he was happy to go for drinks and food for us if we wished him to and that there was no problem in us celebrating when our team scored but we should avoid turning round and winding up the home fans as this had caused problems when it had occurred on some occasions recently. We never had no intentions of doing this.We experienced no personal abuse from the home fans, in fact quite the reverse, numerous of them came talking to us before and after the game and were all friendly. During the game there were passionate exchanges between the home and away fans which we enjoyed listening to, the loyalty of the Pompey fans at a difficult time for their Club was something we very much admired. We would have enjoyed our visit more had we been with our own club’s fans, who we could barely see at the other end of the pitch. We were therefore very grateful that we were with another two of our club’s fans as just the two of us with thousands of home fans would have felt very lonely.

    We had a good view of the pitch and during the game we had no problem with Club officials walking in front of us. My husband (having recovered) was allowed to stand through the game at the side of my chair (something he welcomed). At half time I went in search of an accessible loo, which ironically was located in the nearby medical centre that we had already found. There is only one accessible loo, so there was a queue at half time but not an unreasonable one. The fact it is in the medical centre means that it is heated. It was clean with hot water, hand soap etc and had a good space for turning. The congestion was actually the limited space in the medical centre, to open the toilet door whilst others were queuing to get in.

    Our friendly steward, without obscuring our view, just prior to the end of the game, told us that exit gates would be open at our end so we would not need to go back across the stand. Whilst this was really helpful, leaving by a different gate, in the dark, in a large crowd, meant we could not find our way back to the car park and ended up walking off in the wrong direction. Thankfully, when we realised and asked for help we were sent in the right direction. We should have gone to the left not straight-on as we came out of the ground.

    The failure to accommodate visiting away fans at the away end, together with the failure to provide headset commentaries for visually impaired fans are huge shortcomings which we would not expect to see at a club which has recently been in the Premiership. Were it not for thinking that Portsmouth FC had bigger problems to contend with at this time, I would be writing direct to them to complain. Having visited Fratton Park, these limitations aside, I would be keen that other away wheelchair fans should not be put off visiting as we nearly were by the content of some of the earlier reviews. We enjoyed our evening (apart from his ball encounter!) and would happily visit again.

  • Audrey Wyatt, who attended QPR Match 04/03/2011
    7 years ago

    I am an ambulant supporter. There are too many steps for persons with walking disabilities. I asked the box office for a seat with few steps to walk, I was given x row away end and I still had loads to walk up to.

    I also could not see, the supporters were standing up the full 90 mins. I cannot stand up, security saw this and moved me to the front row, but it was loads more steps to walk down to, but I saw the game.

    I think portsmouth can do better for the ambulant person there must be seats in the ground with no steps to climb.

  • Gary Deards, who attended Portsmouth v Reading 16/08/2011
    7 years ago

    Absolutely awful ground to visit as a disabled away fan. Wheelchair users sit in front of main home areas with home disabled fans too. Not enough room for PA to sit on their allocated seat behind you. Stewards/Press in sightline. Cannot see far touchline/goals as sitting below pitch level. Very few tickets available for away disabled supporters. Car parking was limited. No indepndent access to refreshment areas. As bad as QPR for numbers and associated facilities. 1 out of 10 (only gave it 1 because of a beautiful sunset!).

  • Andrew Hamshare, who attended Visiting Wheelchair position not good... 27/09/12
    7 years ago

    I feel that Portsmouth FC need to revise their seating arrangements for visiting wheelchair users; Directly in front of the main home supporters stand could make for quite an uncomfortable, intimidating experience. Hoping to attend the Saints v Pompey game in December should be quite an experience.

  • Barbara Merrell, who attended Vice chairperson LCFC DSA 07/12/2011
    7 years ago

    Attending the ground, as an away fan from Leicester City FC continues to be the most dreadful experience. The stewards feel it is not offensive to have F… Off Leicester shouted at you for most of the game, the sight lines for whelchair users is so restricted, tickets ought to be given to the away wheelchair users. 3 women, Pompey supporters apparently, sit directly behind the wheelchair users and they are adament they will not move, even though their was plenty of seating for them to go into. One did, shortly after the game started, but only to suit herself, not the disabled supporters. It was a Pompey fan who required a better view of the pitch not a LCFC supporter. On discussing the issues with steward number 120 he agreed access could be provided at the away end, via a piece of metal fencing being removed. Unfortunately, this would then mean a walk round to toilet facilities. They have obviously not been to LEEDS in recent times. You can only access their toilets at half time, and have to be escorted around the length and breadth of the pitch. Come on, Portsmouth, do the right thing and make way for the disabled supporter with their fans. Sitting with your Pompey supporters was vile, you are right in the middle of it and there is no let up of foul abuse. I think it is time all other clubs joined together to complain about this dreadful situation, how about it?