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Football

Rochdale

League 1
Crown Oil Arena
Capacity: 10,037
Crown Oil Arena
Sandy Lane
Rochdale
OL11 5DR

Disabled supporters contact

Club or stadium contact
 for disabled fans

John Smallwood
Disability Liaison Officer

01706 644 648 / 07715212430

General ticket office contact

Jan Marsh
Ticket Office Manager

0844 826 1907 (option 8)

Accessibility information

Number of wheelchair user spaces

Actual:
33
Home wheelchair user spaces are located behind the goals and in the Main Stand and Smith Metals Family Stand.

Away w/c users spaces are located in the Reside Estate Agency Stand (away fans only).

Number of easy access and amenity seats

Actual:
863

Number of accessible toilets

Actual:
5
Accessible toilets are located 20-40 metres from disabled supporters' seating areas.

Audio commentary

The club has 2 positions for blind or partially sighted supporters if required, and their personal assistant. These are situated in the Main Stand. Visually impaired supporters using this area will be charged the concessionary price for their tickets. Should a personal assistant be required, they will not be charged for a match ticket. Match commentary is provided by the Rochdale AFC Club Website and the headsets are available from the Club Office by prior arrangement. The Club strongly recommends that each blind or partially sighted person attending a match should be accompanied by a person who is fully able to support their need in the event of an emergency.

Accessible services + information

Assistance dogs

There are not currently any relieving stations provided for assistance

dogs.

Hearing loops

There is no hearing loop in the ticket office.

Club shop

Rochdale do have low level serving counters in the club shop.

Club hospitality

There are currently no spaces in hospitality and VIP areas for wheelchair users.

Braille and large print provision

Club do not currently provide any disabled supporters information i.e. booklet with a map of accessible facilities in accessible formats (large print, easy read).

Food concession stands

There are not currently accessible catering facilities i.e. low level serving counters at kiosks, available.

Total number of parking spaces

Home: 5 Away: 2.

Contact the ticket office to arrange accessible parking.

How we set targets

We use accepted industry standards to set the club targets. The reference documents include: Accessible Stadia Guide 2003 and Accessible Stadia Supplementary Guidance 2015; Building Regulations Approved Document M, Access to and Use of Buildings; BS 8300, Design of buildings and their approaches to meet the needs of disabled people; Guide to Safety at Sports Grounds (Green Guide); Access for All, UEFA and CAFE Good Practice Guide to Creating an Accessible Stadium and Matchday Experience

Have you got a question, complement or complaint?

Let us know about your matchday experience at Rochdale to help improve access and inclusion.

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Read comments from other fans

About this page

This information is provided by Rochdale. Level Playing Field (LPF) cannot be held responsible if the service and provision differs from what is stated here.

If you have any queries please contact us.

Updated October 2019

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Fan comments

Comments reflect the views of the fans themselves and do not necessarily reflect the views of LPF.

  • MORGAN PARRY, who attended Rochdale v Bolton Wanderers - EFL Trophy Northern Group F Tuesday - 1 October 2019
    1 month ago

    Getting Tickets:
    The ticketing team did a good job when my carer called to buy tickets for this game. I was able to book the tickets for me and my carer AND book one the Blue Badge car parking spaces next to the stadium at the same time.
    Arriving at the Ground:
    The car park attendants had my car details so we got in quickly and one of the stewards directed me to the parking space which had been reserved.
    Programmes:
    Buying programmes at the entrance was easy.
    Entering the Stadium and Viewing Position:
    The stewards directed me to my sitting position which was at pitchside level. For most of the game the view was good although there were quite a few young fans who wanted to stand at the barriers which blocked my view and the view of other fans in wheelchairs or the lower front seat rows. My carer had to ask fans to move. Other fans coming down from their seats to buy coffees etc during the match also blocked views when they stopped to watch the game. The biggest problem occurred when the game ended in a draw and penalties were taken. The crowd all moved in front of the seating areas next to the barriers so the wheelchair users and other fans in the lower seats could not see. We had to push our way to the front but it was very difficult and there was a lot of jostling.
    Toilet Facilities:
    There is no Changing Places facility at the Crown Oil Stadium.
    Food and Drink:
    My carer bought drinks. I have a manual wheelchair but wonder whether the high serving hatch and the barriers for queuing would make it impossible for someone in a powered wheelchair to buy their own food and drink?

  • Sheila, who attended Rochdale v York 05/04/2014
    5 years ago

    I bought our tickets in advance over the phone 3 weeks prior to the match & also booked & paid for a disabled car parking space, £5. I also had to pay a £2 admin charge for paying by debit card even though I collected the ticket on the day.

    On arriving at the ground no one directed us to a parking space so we parked in a disabled space. On steward asked us if we had a permit so we just said yes & he walked away. I later asked another steward if we were ok parking there & he didnt know but said someone else usually parks there but he went to check, We were parked in the correct space for away fans so found it strange that someone else “usually” parks there. Another York fan was told where to park & later on when we were in the ground a group of stewards demanded he moved his van as he was in someone elses space. When he refused they got quite nasty & asked for his keys so they could move it. He eventually had to move.

    Prior to the match I looked for a programme seller but couldnt find any so I asked a steward where they were, He didnt know, so I asked another, he didnt know either so I asked him where the shop was, he did know that, The shop was wheelchair friendly & the assistant very friendly too.

    Trying to enter the ground one steward directed us to a gate, but we were told it was the wrong one & we were sent to another. No one told us where we had to go but saw another York wheelchair person so we followed him.

    Again plenty of spaces for us. And we were pitchside infront of our own fans. Good view except when the stewards were constantly having “meetings” blocking our view & constantly walking infront of us.

    We had a meat & potato pie each from the refreshments bar & it was lovely. £3 and hot.

    The bar was open for home & away fans, so we went in there before the match & had a drink & watched tv.

    A good day at one of the better grounds only spoilt by undertrained ignorant stewards.

  • J and J, who attended Visit by Away Fans on 28/04/12
    7 years ago

    Upon arriving at Spotland our club’s wheelchair accessible minibus was efficiently directed to a parking space convenient for getting to the ticket office as Rochdale staff when we rang had told us to buy our wheelchair user tickets on the day. Box office has flat access and friendly staff. To then get to the accessible entrance on Wilber Street you need to go back round the car park and get onto the left hand pavement whilst still in the car park as Wilber Street has the steepest kerbs going with no dropped stretches that we could see. Wilber street boasts a very popular chippy, food excellent & reasonable – one step to get in. Otherwise ground appears to be in a residential area with limited other amenity outlets. Flat access to the Wilbur Street stand is through the underneath of the away stand where the loos and refreshment counter are, this area is quite dark. Seating for away fan wheelchair users is at pitch level at the front of the away suppporters facing the dug-out. About 6 spaces with 2 seats for PAs between each space. Excellent view of the game and view not interrupted by stewards walking past as we have been experiencing at some other grounds. Stewards were almost invisible in a positive sense, relaxed & well organised. No headset commentary for visually impaired away fans unless they are willing to sit with the home fans. Cleanliness of the accessible toilet in the Wilber Street stand was extremely poor. Clear it had not been cleaned since at least before the last game. If I could have physically avoided sitting on it I would. No water to wash your hands in the basin. I did report this to a steward who said he would sort it (hope he has, for this reason I always travel with hand wipes). Toilet roll holder on the wall was lose which made it difficult to use and the plugs on the grab rail at the side of the loo were a good few inches out of the wall. Seemed solid enough when you touched it but certainly looked worrying. We visited the week after Rochdale were relegated and overall it seemed that the accessible loo sadly reflected the general pervasive malaise at the club with a very small quiet home crowd, hopefully this is a temporary thing. A highlight was the Ability Counts children’s match on the pitch at half time which was well supported by all fans.