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Football

Rotherham United

Championship
ASESSEAL New York Stadium
Capacity: 12,053
ASESSEAL New York Stadium
New York Way
Rotherham
S60 1AH

Disabled supporters contact

Club or stadium contact
 for disabled fans

John Bird
Disability Liaison Officer / Head of Supporter Service / Head of Ticketing

01709 827 768

General ticket office contact

John Bird
Disability Liaison Officer / Head of Supporter Service / Head of Ticketing

01709 827 768

Accessible ticket contact

John Bird
Disability Liaison Officer / Head of Supporter Service / Head of Ticketing

01709 827 768

Accessibility information

Number of wheelchair user spaces

Actual:
113
Both Home and Away w/c user spaces are at the front and back of the stand, all are raised positions.

Number of easy access and amenity seats

Actual:
TBC
There are easy access seats on the front rows in the stadium. These seats are near to the gangways and have extra leg room.

Number of accessible toilets

Actual:
12
Accessible toliets are located 10 metres away from both Home and Away fans.

Audio commentary

Comms from a member of the press team through a headset from reception. Home: 10 Away: 10 Headsets can be collected from and returned to the main reception.

Accessible services + information

Assistance dogs

Facilities are provided for assistance dogs. Seating locations available around the stadium. Relief areas for the dogs are behind the stands.

Hearing loops

The ticket office does have a hearing loop.

Club shop

Rotherham United do have low level serving counters in the club shop.

Club hospitality

Wheelchair accessible and there are 8 spaces in the hospitality areas.

Braille and large print provision

Rotherham United do provide disabled supporters information i.e. booklet with a map of accessible facilities in accessible formats (large print, easy read).

Food concession stands

Rotherham United do have accessible catering facilities i.e. low level serving counters at kiosks.

Total number of parking spaces

Home is booked seasonally and away is booked through the Red and White Shop by phoning up. Accessible parking is 10 metres from the entrance/exit.

Travel options

Rotherham United do have a drop off point or shuttle bus service for supporters with accessibility needs or requirements.

They have just partnered with another company who are looking at transport links to and from the stadium for all supporters. Information will be published on the following link: http://www.passengertransportknowledge.com/the-rufc-travel-plan/

How we set targets

We use accepted industry standards to set the club targets. The reference documents include: Accessible Stadia Guide 2003 and Accessible Stadia Supplementary Guidance 2015; Building Regulations Approved Document M, Access to and Use of Buildings; BS 8300, Design of buildings and their approaches to meet the needs of disabled people; Guide to Safety at Sports Grounds (Green Guide); Access for All, UEFA and CAFE Good Practice Guide to Creating an Accessible Stadium and Matchday Experience

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Let us know about your matchday experience at Rotherham United to help improve access and inclusion.

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Read comments from other fans

About this page

This information is provided by Rotherham United. Level Playing Field (LPF) cannot be held responsible if the service and provision differs from what is stated here.

If you have any queries please contact us.

Updated October 2018

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Fan comments

Comments reflect the views of the fans themselves and do not necessarily reflect the views of LPF.

  • J&J, who attended 23/12/2017
    1 year ago

    Just a PS to our full 2015 review. Again directed to the “high up” wheelchair area. Excellent view of the pitch and so nice to be able to see all the away fans to your right. Like the last reviewer catering staff came to us just after kick off to ask if we wished to purchase any refreshments, we didn’t need anything but much appreciated the option. We left the ground thinking that if the provision for disabled fans was like this at all grounds, LPF could consider it’s job done, therefore disappointed to read that some have had a bad experience not being able to join their friends at half-time, hope this can be sorted as otherwise a trip to Rotherham as wheelchair away fans we have found to be an experience we would recommend to anyone, particularly those who maybe a little uncertain about the prospect of going to an away ground or are a wheelchair Rotherham fan looking to visit for the first time as the provision for home wheelchair fans seems as good as for the away fans. Just one thing to note having re-read my last review, still no hand-soap or bin in the accessible loo. I told the steward and they said they would sort, this really does need addressing.

  • James Parkin, who attended Rotherham vs Leeds United 17/10/2014
    3 years ago

    As a Visiting leeds fan i was apprehensive about going to the game as it was my first away game

    we didnt book the parking space but there is a large car park 5 mins walk away from the ground and it is open to home and away fans for £5. when i got to the ground you have to go through a home gate so my advice is ask a steward to take you to the lift. they were quite friendly so that wasnt a problem and i have to say i was impressed with the view from the away disabled sections just to the right of the away fans above some segragated seats. (it was a better view than i have at elland road)

    the most impressive thing about this ground was the fact that someone from the refreshment counter came to take our food and drink orders, which was a nice touch. The Pie was of very good quality. the only down side was that he police used the raisd platform to film the away fans which was a bit annoying but they have a job to do to keep fans safe

    at the end of the game we made our way out of the ground and the home and away fans walked out together

    the down side is that we lost 2-1

  • Tanya Gray, who attended Rotherham vs Hull City
    3 years ago

    Absolutely appalled that the stewards did not allow my disabled friend to join his other friends at half time in the bar area. We all travelled together and enjoyed the day together, yet at half time when we usually discuss the rest of the game and what has happened in the game already over a drink we were not able to do so.

    As away fans we should be allowed the same access as all the other away fans. It is arguably more dangerous for us to spend half time in the home area bar! This is absolutely disgusting.

    when we spoke to the steward about leaving and coming back he said we would not be able to leave as our ticket is only worth ‘one entrance per game’ however we had already moved stands previous to this. It seems like none of the staff know the actual rules and therefore only follow a handful.

    appalled is an understatement.

  • J&J, who attended 08/08/2015
    3 years ago

    This was our second visit as away fans to the New York Stadium (the first being a League 1 match at the end of the 2013/14 season). We travelled as we do to all away matches in a wheelchair accessible mini-bus that is part of our Club’s official away transport.

    Access to the Ground

    The ground appears to be on the edge of the main shopping area in the centre of Rotherham, a relatively short drive from the motorway. All the disabled parking is at the home end of the stadium where we were parked on our first visit but this time we parked further on, down the side with the rest of the away coaches, which was a lot nearer to where we entered the ground at a gate alongside turnstyles 1-4, the home end turn-styles nearest the away end.

    Facilities in the Ground for Away Wheelchair Fans

    Viewing Areas

    When we visited last year we were sat at the front of the away fans about 5ft up from the pitch. When we visited for this first match of the 2015/16 season, once we entered the stadium we found that we were in a home stand but some friendly Rotherham supporters advised us we needed to turn right and go up in the lift, then through the grey metal door immediately on the right and we were out onto the most amazing high level viewing platform across the (unused) corner looking down on the rest of the away fans who were to our right. The platform easily held us 5 away wheelchair users plus families (two fixed seats between each wheelchair space) and would have taken more. View of the game was brilliant and so good to be able to see your own fans. Two of our fellow wheelchair fans did arrive at the platform stating they had been mis-directed to a number of other locations before arriving with us, so it does sound as if the location of wheelchair away fans may be subject to change, particularly given at the end of the match, the implication from some Rotherham fans who we spoke to was that the usual section for away wheelchair fans had not been open?

    Refreshments

    We take our own so never planned to purchase any at the ground. We did, however, notice that Rotherham FC have the prices of their refreshments listed on their web page (£2 for water!). If you are wanting refreshments and are sat where we sat as away fans, then you need to get the lift down and you are queuing with home fans who were friendly to us but if there was a needle match, this might not be ideal.

    Accessible Toilets

    There is an accessible toilet (left-hand transfer) through a door on the raised platform where we were sat. It was spotless with hot water but no handwash or rubbish bin. There was a second one further along the corridor which I was initially directed to which was of equal standard.

    Headset Commentary for Visually Impaired Fans

    Although we could not remember my husband who is severely visually impaired having a headset commentary when we last visited, on checking Rotherham FC’s web-site I read that headsets were available from the main reception. (Main reception was just a little further around the concourse from the away end.) They need to be booked 24-hrs in advanced with a £10 returnable deposit payable. Using the email given we booked a headset and my husband reported it was one of the best commentaries he had had at an away ground – impartial and factual. He was so pleased that we emailed Rotherham to thank them and they responded saying how pleased they were with the feedback as it was a service that they had only introduced this year.

    Attitude of Club Officials

    Everyone was friendly and helpful. Excellent.

    After the Match

    Some queuing for the lift where our numbers were swelled by home wheelchair fans as the lift only takes one wheelchair at a time but everyone was good humoured and outside was well organised so in all a good exit.

    Will We Go Again?

    With no hesitation. One of the best stadiums for accessibility and one of the cheapest (if not the cheapest) championship tickets for wheelchair users. Well done Rotherham.

  • Sheffield United Disabled Supporters Club (SUDS), who attended Rotherham v SUFC
    5 years ago

    There are 2 areas for away w/c fans, one is pitchside (6spaces) and one is elevated (Gantry 11 spaces). However the stewards did not know how to get up to the gantry level or where the lift was. Excellent view from the Gantry level though.

    No signage outside the ground to let you know where to go in. Apparently away fans use gates 1 – 4 and the lift is in there.

    The toilet in the gantry area was spotless but there was NO soap and no bin to put the paper towels in. The emergency cord was tied up as well.

    Only 3 car park spaces for away disabled and they have to be booked and paid for prior to the game. The car park spaces have a post at the edge of the space so if you reverse in you cannot get your wheelchair out of the boot, but if you do not reverse in you cannot get out of your space at the end of the match as all the other cars get in the way.

    No one is allowed to leave the car parks until EVERY walking supporter has left the ground which was a 30 mins wait.

    To me it has not been well thought out at all for a new stadium. Glad we dont have to go very often. !!!!

  • Ian Thomas, who attended Every game
    5 years ago

    I have a meeting today with the Chief Operating Officer, Stadium Manager and Disability Liaison Officer with a view to forming a DSA here at RUFC, more news follows………………..

  • Matthew Mackenzie, who attended Rotherham vs Northampton
    6 years ago

    I was looking forward to my visit to this ground but when I arrived I had to argue to be able to sit with my son as I have to have a carer to drive me and do lots of other bits. I also needed her close enough to me to be able to help me when needed at first I was told my son could only have a ticket in the rotherham family enclosour this really upset me and it made me feel pretty discriminated against. I mean why shouldnt I be able to sit with my son, at the football its why we go there. There is not to many things I can do with my lad so going football is vital bonding time. Eventually after around 45 mins of having to fight I eventually got a seat for my son next to me but that also meant that we took up two wheelchair bays which was lucky as there was only one spare. Once in the ground we went into the disabled box feeling segrigated from my friends and fans due to the 15ft concerete wall, this is meant to be a new stadiam with first class disabled facilities from my point of view they really missed a great oppertunity to creat a fully inclusive ground.

    I’d like to have seen the bays mixed into the front row with 1 wheelchair bay with 3 seats next to each so disabled people can go football and sit with there friends and family just like everyone else gets to or at least have had the wheelchair bays close enough to the rest of the fans so we could talk to each other.Going football is meant to be a great social experiance and being able to chat with friends, family and other fans from the same club but the way Rotherhams new ground is set up this wont be posible.

    Its not the worse ground Ive been to but if any clubs are about to build a new ground I’d love you to consider to points I’ve raised here and please dont just concentrate on access, as the disabled experiance and social side being able to buy seats next to us for our family is just as importent! (because belive it or not disabled people have famlies and friends too) it can only be in there favour as they’d sell so many more tickets