Disabled supporters contact
Disabled supporters association
Number of wheelchair user spaces
Home & Away wheelchair space number is dependent on allocation of tickets away team takes.
Number of easy access and amenity seats
Ambulant disabled fans are welcome to choose a seat anywhere in the stadium that best suits their needs, although we do have 202 seats that have been identified as more suitable for ambulant disabled supporters. You are encouraged to contact us to discuss further.
Number of accessible toilets
There are a total of 31 wheelchair accessible toilets at the stadium. 2 are located outside the stadium, 21 are located on the concourses and 8 are located in the hospitality sections. The club shop is accessible for all fans. The Ticket Office is accessible for all fans, and a lowered window has been fitted for wheelchair users. Catering kiosks in the home and away sections do have low level serving counters and are also fully accessible.
Audio Description avaliable anywhere in the stadium. Must be booked in advance by calling the Supporter Relations Department via 02380 711980 or via email - email@example.com.
Southampton’s Supporter Relations Team works with families of children and adults with autism spectrum disorder, anxiety disorders, and other sensory conditions to make their visits as successful and enjoyable as possible. The Sensory Room provides a calming environment for those fans to experience the club’s matches and to work toward being able to attend football with their families in the general admission areas.
The club has worked with Autism Hampshire to create the space, which enhances the match day experience for existing fans, while also encouraging new supporters and families, who would not previously have considered attending a live game, to visit.
Any fans/families who feel they can benefit from the Sensory Room are encouraged to contact our Supporter Relations team on 023 8071 1980 or firstname.lastname@example.org.
Places in the Sensory Room will be available for all first-team fixtures, and are subject to availability. Proof of eligibility, in the form of a letter from a doctor/consultant or similar, may be required.
Accessible services + information
Facilities for assistance dogs are available – please contact the Supporter Relations Team to book on 02380 711 980 or email email@example.com. The concourses do not have rest areas included.
The club does have hearing loops at the Ticket Office, the Saints Store and at Reception. Also a loop at all concourse catering outlets.
The club shop is accessible for all fans. The Ticket Office is accessible for all fans, and a lowered window has been fitted for wheelchair users.
All hospitality areas are fully accessible. Southampton can offer alternative seats (such as ones with additional arms), easy grip cutlery etc. Supporters are welcome to speak to the club's Hospitality & Sales team via firstname.lastname@example.org if any require any further information.
Braille and large print provision
Avaliable on request - please call Supporter Relations via 02380 711 980 or email email@example.com.
Food concession stands
Catering kiosks in the home and away sections do have low level serving counters and are also fully accessible.
Total number of parking spaces
Southampton Football Club provides 80 Accessible Parking Spaces for home supporters which are sold on a seasonal basis.
There are 6 parking spaces for visiting disabled fans. These are located in the North Car Park, adjacent to the visiting fans turnstile. Spaces must be booked in advance. The cost to disabled supporters to park in the stadium is £6 which is payable on entry into the car park. If you would like to book a space for your away match please call the Supporter Relations Team on 02380 711 980 or email firstname.lastname@example.org . Please ensure that you have purchased your match ticket from your Club before booking parking.
The Stadium Car Parks will be open up to 40 minutes before kick off and re-open approximately 20 minutes after the final whistle.
Train Station - There is a dedicated Shuttle Bus service operating from the South side of the station (Platform 4). Services start 2 ½ hours before the scheduled Kick Off for all First team matches. Buses will drop off and pick up supporters at Chapel Road. Return buses operate for 45 minutes after the final whistle. Prices, £3 adult return, £2 Child return. Concessionary passes are accepted. This service is open to all Home and all visiting supporters. There is a Dedicated Shuttle Bus service operating from Terminal 2 at Southampton’s Town Quay. Services are timed to depart 5 minutes after the arrival of the Red Jet service from Cowes. Services start 2 ½ hours before the scheduled Kick Off for all First team matches, and both Home and Away fans are welcome to make use of the service. Buses will drop off and pick up supporters at Chapel Road. Return buses operate for 45 minutes after the final whistle. Prices, £3 adult return, £2 Child return. Concessionary passes are accepted. Passengers can purchase bus tickets from Red Funnel with their ferry tickets. Supporters that use the Car Ferry and Hythe Ferry are also welcome on the buses.
How we set targets
We use accepted industry standards to set the club targets.
The reference documents include:
Accessible Stadia Guide 2003 and Accessible Stadia Supplementary Guidance 2015; Building Regulations Approved Document M, Access to and Use of Buildings; BS 8300, Design of buildings and their approaches to meet the needs of disabled people; Guide to Safety at Sports Grounds (Green Guide); Access for All, UEFA and CAFE Good Practice Guide to Creating an Accessible Stadium and Matchday Experience