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Football

Southampton FC

Premier League
St Mary's
Capacity: 32,384
St Mary's Stadium
 Britannia Road
 Southampton
 SO14 5FP

Disabled supporters contact

Club or stadium contact
 for disabled fans

Khali or Daniel
Supporter Relations

02380 711 980 

General ticket office contact

Stadium Ticket Office
Ticket Office

02381 780 780

Accessible ticket contact

Stadium Ticket Office
Ticket Office

02381 780 780

All ticket office assistant are able and willing to assist disabled supporters. If additional support is needed, both DAO & DLO are located within office.

Disabled supporters association

Paul Lucas

Secretary

023 8086 1101

Website

Accessibility information

Number of wheelchair user spaces

Actual:
193
Home & Away wheelchair space number is dependent on allocation of tickets away team takes.

Number of easy access and amenity seats

Actual:
202
Ambulant disabled fans are welcome to choose a seat anywhere in the stadium that best suits their needs, although we do have 202 seats that have been identified as more suitable for ambulant disabled supporters. You are encouraged to contact us to discuss further.

Number of accessible toilets

Actual:
31
There are a total of 31 wheelchair accessible toilets at the stadium. 2 are located outside the stadium, 21 are located on the concourses and 8 are located in the hospitality sections. The club shop is accessible for all fans. The Ticket Office is accessible for all fans, and a lowered window has been fitted for wheelchair users. Catering kiosks in the home and away sections do have low level serving counters and are also fully accessible.

Audio commentary

Audio Description avaliable anywhere in the stadium. Must be booked in advance by calling the Supporter Relations Department via 02380 711980 or via email - supporterrelations@saintsfc.co.uk.

Sensory room

Southampton’s Supporter Relations Team works with families of children and adults with autism spectrum disorder, anxiety disorders, and other sensory conditions to make their visits as successful and enjoyable as possible. The Sensory Room provides a calming environment for those fans to experience the club’s matches and to work toward being able to attend football with their families in the general admission areas.

The club has worked with Autism Hampshire to create the space, which enhances the match day experience for existing fans, while also encouraging new supporters and families, who would not previously have considered attending a live game, to visit.

Any fans/families who feel they can benefit from the Sensory Room are encouraged to contact our Supporter Relations team on 023 8071 1980 or supporterrelations@saintsfc.co.uk.

Places in the Sensory Room will be available for all first-team fixtures, and are subject to availability. Proof of eligibility, in the form of a letter from a doctor/consultant or similar, may be required.

Accessible services + information

Assistance dogs

Facilities for assistance dogs are available – please contact the Supporter Relations Team to book on 02380 711 980 or email supporterrelations@saintsfc.co.uk. The concourses do not have rest areas included.

Hearing loops

The club does have hearing loops at the Ticket Office, the Saints Store and at Reception. Also a loop at all concourse catering outlets.

Club shop

The club shop is accessible for all fans. The Ticket Office is accessible for all fans, and a lowered window has been fitted for wheelchair users.

Club hospitality

All hospitality areas are fully accessible. Southampton can offer alternative seats (such as ones with additional arms), easy grip cutlery etc. Supporters are welcome to speak to the club's Hospitality & Sales team via clubsouthampton@saintsfc.co.uk if any require any further information.

Braille and large print provision

Avaliable on request - please call Supporter Relations via 02380 711 980 or email supporterrelations@saintsfc.co.uk.

Accessible lounge

TBC

Food concession stands

Catering kiosks in the home and away sections do have low level serving counters and are also fully accessible.

Total number of parking spaces

Southampton Football Club provides 80 Accessible Parking Spaces for home supporters which are sold on a seasonal basis.

There are 6 parking spaces for visiting disabled fans. These are located in the North Car Park, adjacent to the visiting fans turnstile. Spaces must be booked in advance. The cost to disabled supporters to park in the stadium is £6 which is payable on entry into the car park. If you would like to book a space for your away match please call the Supporter Relations Team on 02380 711 980 or email supporterrelations@saintsfc.co.uk . Please ensure that you have purchased your match ticket from your Club before booking parking.

The Stadium Car Parks will be open up to 40 minutes before kick off and re-open approximately 20 minutes after the final whistle.

Travel options

Train Station - There is a dedicated Shuttle Bus service operating from the South side of the station (Platform 4). Services start 2 ½ hours before the scheduled Kick Off for all First team matches. Buses will drop off and pick up supporters at Chapel Road. Return buses operate for 45 minutes after the final whistle. Prices, £3 adult return, £2 Child return. Concessionary passes are accepted. This service is open to all Home and all visiting supporters. There is a Dedicated Shuttle Bus service operating from Terminal 2 at Southampton’s Town Quay. Services are timed to depart 5 minutes after the arrival of the Red Jet service from Cowes. Services start 2 ½ hours before the scheduled Kick Off for all First team matches, and both Home and Away fans are welcome to make use of the service. Buses will drop off and pick up supporters at Chapel Road. Return buses operate for 45 minutes after the final whistle. Prices, £3 adult return, £2 Child return. Concessionary passes are accepted. Passengers can purchase bus tickets from Red Funnel with their ferry tickets. Supporters that use the Car Ferry and Hythe Ferry are also welcome on the buses.

How we set targets

We use accepted industry standards to set the club targets. The reference documents include: Accessible Stadia Guide 2003 and Accessible Stadia Supplementary Guidance 2015; Building Regulations Approved Document M, Access to and Use of Buildings; BS 8300, Design of buildings and their approaches to meet the needs of disabled people; Guide to Safety at Sports Grounds (Green Guide); Access for All, UEFA and CAFE Good Practice Guide to Creating an Accessible Stadium and Matchday Experience

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About this page

This information is provided by Southampton FC. Level Playing Field (LPF) cannot be held responsible if the service and provision differs from what is stated here.

If you have any queries please contact us.

Updated August 2019

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Fan comments

Comments reflect the views of the fans themselves and do not necessarily reflect the views of LPF.

  • Blue Fox, who attended Leicester City - 13th December 2017
    1 year ago

    Views were better on the elevated platform, compared with pitchside where been on previous visits and it was great to be under cover on a very wet and freezing cold Wednesday night in December but overall experience was poor for me. Access was escorted through the open plan internal offices and access to the toilet also had to be escorted to and from by the stewards. Like being back at primary school with a steward also stood waiting outside for you to finish. The toilet only had one grab rail and was too close to the wall. It did not allow for right and left hand transfer. There was no access to food or drink facilities and an order / delivery service was provided by the stewards. There was no opportunity to meet with friends to socialize once you had entered the stadium. The whole set up is very strange and the whole experience just doesn’t sit comfortably with me.

  • Tom Grover, who attended Southampton v Arsenal
    2 years ago

    Southampton again sitting at pitch level lovely view of the back of cameramens heads. Unable to see majority of game due to the cameramen, also didn’t see the goals as view blocked by both cameramen& Arsenal supporters coming down from the stands in the 2nd half and standing at samelevelasthe wheelchairs but further forward. Maybe some of the stewards would like to try sitting in a wheelchair in this position remembering that not all wheelchair usersfind it easy to keep changing position in their wheelchairsto see what its like. Instead of just shrugging and walking off when you tell them where your sitting.

  • Anne Hyde, who attended Southampton v Arsenal - 10th May 2017
    2 years ago

    It was the first time that I had the opportunity to sit on the wheelchair platform for a match rather than pitchside and what a pleasure it was.

    Firstly the view was far better than pitch side as pitch side I have always had cameras and staff walking backwards and forwards in front of me. There was no interuptions on the platform.

    The only disadvantage of the platform was that you have to arrive early as you have to be escorted through some offices but the staff were extremely friendly. A friendly member of staff came and asked if we required any food or drinks at half time as there is no facility for this – cash only.

    The club had two members of staff who kept the two rows in front of us free. Despite a number of fans trying to stand in this area, they continually asked them to move. All stewards had their first name on their jackets and I would like to say ‘Thank You’ especially to David who even up to the last minute asked politely for the fans to move.

    Many clubs should take note of what Southampton do for the wheelchair fans to make their experience at a football match an enjoyable one. Well done Southampton.

  • Steven Powell, who attended Southampton v Arsenal, FA Cup 4th Round, Saturday 28/1/17
    2 years ago

    Another disappointing pitchside view. Especially disappointing as St Mary’s was built and opened in this century. No dropped counters at refreshment kiosks either.

    The9re was a notice on social media p9rio9r to the game saying that supporters would have to take an alternative route back to the city centre and railway station post-match. It was said that this 9route would be “well signposted”. It wasn’t.

    A great result for the Arsenal but yet another poor obstructed pitch level view exposed to the elements. Fortunately the rain held off until after the final whistle, else we’d all have got soaked. Not close to good enough.

  • Gary Armstrong , who attended Southampton V Watford
    3 years ago

    the view was okay , thought it was going to be better when you think its a fairly new ground

    be ware you will get soak if it rains

  • Access Advisr, who attended Southampton v Bournemouth
    4 years ago

    Review from Access Advisr

    Another good accessible ground to visit, and another result I’d rather forget. Stewards very helpful before, during and after the game. Photos show the view from pitch level.Parked about 20 minutes away from ground so out fairly quickly.

  • Amy Wilson, who attended Everton - 18/08/2015
    4 years ago

    Once again and just as disappointingly as the last 3 seasons,the away disabled supporters were sat pitchside, were my view was blocked again by the press photographers who were sat in front of me for the whole game and stewards who walked up and down the apron for what felt likeall of thematch too. It was so hard trying to see the game, particularly the far end and sideof the pitch because ofthese constant obstructions to the view. I am only small due to the nature of my disability, so that doesn’t reallyhelp matters, but if children were attending the game they would encounter the same difficulties.

    I had no idea we had scored to make it 2-0 asa steward walked past me just as Barkley played in Lukaku. Combined with the photographers in my way, I had literallyno view of who Barkley had played in and what the finish was like. I obvioulsy only knew we’d scored by the reaction of the away supporters. This was massively disappointing to me as I didn’t have the enjoyment of celebrating the goal due to not seeing it. I know afellow disabled supporterswho has the same condition as me saidif he hadn’t attended the game in his electric wheelchair that can beput intoan raised position, he would have seen next to nothing of the game. What makes this situation all the more frustrating is knowing that there is an elevated platform in the away endwhich for whatever reason (I havebeen toldtwo differing reasons) is no longer in use for away disabled supporters. The only time I have sat on the elevated platform backin 2004, the viewfrom herewastotally unobstructed.

    Southampton deserve credit for putting RADAR locks on both the disabled toilets in the away end for theseason.This especially at half time made a big difference to the disabled supporters waiting to use both cubicles. The concourse is quite spacious, I didn’t notice any low level counters at the refreshment areas, so I was unable to buy a drink before the game, my PA had to go for me.

    If away disabled supporters could use the elevated platform again, Southampton would be one of my favourite away grounds to visit, but becuase of the pitchside viewing area, it isn’t one of the trips I look forward to now, no matter what result we get there.

  • Rubbery, who attended Southampton V Liverpool 22.2.15
    4 years ago

    Visited here again for the third season in a row, always seems to rain and yes it is rutheless on the front row when it rains, as those who sat there wil testify with no other alternative seating available how bad isthat.Although they did hand out plastic bags to those that needed them, if the facilities are better you would not need them. As mentioned before the upper seating platform was not in use, Club say interior construction work prevent the use of it! yet I have heard it is because of an office space is hired out and you can’t gain access when the office is closed!! or they will not let them have access!! All credit goes to the stewards and the arrangements for parking are first class so they tick some boxes, but lets tick all of them as this is a newer stadium and they should have got it RIGHT for disabled supporters. That said it was a good day at the office with a win, but I know there are many thinking about notreturning because of the elements issues. It took days to dry out.

  • Level Playing Field Response, who attended Burnley
    4 years ago

    We have been advised that the elevated viewing areas in the Away section are not available this season. If you contact Khali Parsons on 02380 711980 she will be able to advise on the spaces available and hopefully meet your needs.

  • John Lancaster, who attended Burnley
    4 years ago

    Reading these reviews it appears that raised areas in the away end have not

    Been used for 2 years. Has this been sorted for the 2014-15 season ? I am unable to risk pitch side viewing.

  • Amy Wilson, who attended Southampton v Everton 26/04/2014
    5 years ago

    Disappointed not to be on the elevated platform like a previous visit to St Mary’s. No idea why this option wasn’tavailableto away supporters when home supporters appeared to be using the platforms in the home ends.

    View from pitchside wasn’t great, wheelchairs are slightly below pitch level which never helps. View was blocked by stewards sitting opposite us and head stewards/police officers and people from the TV company which televised the game walking up and down the apron for the majority of the game.

    Couldn’t see Southampton’s first goal because of two stewards walking across my path. Added to this were the positioning of many photographers in front of us. At times the far end goal was totally blocked from my view because of the photographers.

    Such a shame that the raised platform doesn’t seem to be used for away fans now(wasn’t last year either, view was blocked again then but not as bad this time). Was a clear and unobstructed view from up there.

  • Rubbery, who attended Southampton v Liverpool 1.3.14
    5 years ago

    Poor pitchside views with stewards standing up to 10 minutes into the game.

  • Rubbery, who attended Southampton v Liverpool 1.3.14
    5 years ago

    Second visit to St. Marys and again have to say it is one of the most pleasant grounds to visit. As I have said previously, ground easy to find, parking when booked adjacent to ground, stewards very good and pleasant and informative.

    One point lets it all down is the poor view at the start and during the games when stewards and Police stand up! and they stand for some considerable time so wheelchair tickets should be sold as obstructed VIEWS.

    As previously stated LFC took up all 14 away wheelchair spaces, but please note there are 22 spaces marked out along the front row, and a further nine in the raised viewing area that is NOT used, Why NOT. Why are Southampton not providing more wheelchair tickets? when clearly there are many more spaces than they want to issue tickets for, come on issue them. See attached photographs about the poor views until they sit down after about ten minutes, (see above comment) also the raised area for wheelchair users.

  • RUBBERY, who attended SOUTHAMPTON V LIVERPOOL 16/3/13
    6 years ago

    Attended Southampton for the first time, had read the other comments about the stadium but looked forward to forming my own opinions. Car parking was good bookable at £6, but road closures around the ground made it hard to find the exact way to the car park so be prepared to ask road closed stewards. Car park adjacent to disabled access to stadium, flat and easy to get in. Spoken to by very helpful steward who explained the evacuation process in an emergency, and showed were the disabled toilets were, these are good better than most. The upper disabled seating area in the away end was not in use again, pitch side was as per other pitchside viewing areas with all ensundry passing by, but when not view was quiet good. Please do take rain gear with you as it hailed,rained most of the game and you do get wet, nothing was offered in the way of wet gear for those that did not have any. Other than the wet weather they have nearly got it all right, but please can we have the upper viewing gallery open why have it? all in all not a bad visit other than the result.

  • Saint Spud, who attended All Matches 22/11/2009
    7 years ago

    I am a Enabler season ticket holder at St.Marys and have been for a few years now. I have visited many grounds througout league 1, Championship and Premiership and can quite honestly say that St.Mary’s has some of the best disabled facilities in the country. There is seats all round the pitch but the raised bays are fantastic, giving plenty of space for wheelchair access. There are lifts for all bays so no need for any pushing up a ramp.

    There is one raised bay in the away part of the Northam stand which can hold about 10 disabled and 10 enablers plus several at the front of the pitch which is covered, but the wind around St.Marys is often swirling and cold, which means if your at the front of the stand you could get cold or wet if it’s raining. On a sunny day I would advise you to bring a cap as the sun will be directly on you.

    The Stewards are very friendly and will help with refreshments, there are plenty of disabled toilets about. There are disabled parking spaces at the ground which are hard to get. I would suggest parking in the city centre, there are plenty of disabled spaces around and it’s only a 10 minute walk to the ground. If your coming by train it’s a good 20 minute walk from Southampton Central, and on the way there it’s all up hill. The Stadium is well signposted, but there is plenty of taxi’s about and i would suggets hopping straight in one, it will cost around £4-£5 to get dropped right off at the stadium.

  • EastSaxColU, who attended versus Colchester United 19/09/2010
    7 years ago

    We were at pitch side which had the weather been rainy would have meant getting soaked. Fortunately it was sunny September afternoon and I wore a hat and remembered to bring sun glasses as the sun was shinning straight at us for most of the match and often an official would walk past in front of us – and does’t that always happen when there’s some action in the box !

    The steward was particularly helpful and he even took the trouble to introduce himself by name in case of need for any further help.

    There was good access to the large disabled toilet and had not my friend fetched the plastic hamburger before the match I’m sure that a steward would have helped.

    As mobility scooter user who is able to negotiate the steps on a coach I wish that I could give further advice on parking as the other review isn’t particularly helpful for wheelchair users I thought. The apparent parking problem needs further comments by a disabled away supporter(s) who has experience of this matter.

  • Gary Deards, who attended Southampton v Reading 13/04/2012
    7 years ago

    Turned up at St Mary’s expecting to be in the upper tier away wheelchair platform only to be told that we were pitchside. Apparently the lift has been out of action for over 3 months. I don’t believe this is acceptable (I doubt it would have been allowed to go that long in a home area + the area is also used as Council offices so I wonder if they would allow this and the lift excuse was just a not have to escort fans to that area!). The pitchside seats are not under cover and suffer from the usual sightline issue and lack of control from fans pushing forward into aisles (in fact, i did not see our 3rd goal as stewards/fans were standing in front of us). PLEASE SORT IT OUT FOR NEXT SEASON/THE PLAY-OFF’S. Apart from the above, the steward on duty was very apologetic and helpful and fully explained the evacuation procedures. Toilets were good and catering accessible. Coach parking was just outside the entrances but stewards had barriered off the only accessible route back to the main road and so it was quite difficult to get back on the coach before everyone departed…

  • Andrew Paterson, who attended Disabled Away Supporters View 15/06/2012
    7 years ago

    I used the Park and Ride facility on edge of the city, there were no deductions for accessible parking. It was an excellent facility though. At the ground, most stewards were helpful and have never had any issue with people on crutches entering through the side gates. I have to use the side gates due to not having enough power in my knee to get through the turnstiles.