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Football

Southend United

League 1
Roots Hall Stadium
Capacity: 12,086
Roots Hall Stadium
Victoria Avenue
Southend-on-Sea
Essex
SS2 6NQ.

Disabled supporters contact

Club or stadium contact
 for disabled fans

Candice Lovell
Disability Liaison Officer

01702 304 050

General ticket office contact

Ticket Office

0844 477 0077

Accessible ticket contact

Candice Lovell
Disability Liaison Officer

01702 304 050

Accessibility information

Number of wheelchair user spaces

Actual:
26

Number of accessible toilets

Actual:
4

Audio commentary

Dedicated steward with Portable radio, tuned into our match on BBC radio - Home: 5 Away: 2. These can be collected from and returned to a steward.

Sensory room

Southend United do not currently have a Sensory room available.

Accessible services + information

Assistance dogs

There are not currently any relieving stations provided for assistance

dogs.

Hearing loops

There is no hearing loop in the ticket office.

Club shop

Southend United do not currently have low level serving counters in the club shop.

Club hospitality

Southend United do have spaces in hospitality and VIP areas for wheelchair users.

Braille and large print provision

Club do not currently provide any disabled supporters information i.e. booklet with a map of accessible facilities in accessible formats (large print, easy read).

Food concession stands

There are not currently accessible catering facilities i.e. low level serving counters at kiosks, available.

Total number of parking spaces

You can book accessible parking via reception. This is located 20 yards from the entrance/exit.

How we set targets

We use accepted industry standards to set the club targets. The reference documents include: Accessible Stadia Guide 2003 and Accessible Stadia Supplementary Guidance 2015; Building Regulations Approved Document M, Access to and Use of Buildings; BS 8300, Design of buildings and their approaches to meet the needs of disabled people; Guide to Safety at Sports Grounds (Green Guide); Access for All, UEFA and CAFE Good Practice Guide to Creating an Accessible Stadium and Matchday Experience

Have you got a question, complement or complaint?

Let us know about your matchday experience at Southend United to help improve access and inclusion.

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Read comments from other fans

About this page

This information is provided by Southend United. Level Playing Field (LPF) cannot be held responsible if the service and provision differs from what is stated here.

If you have any queries please contact us.

Updated October 2018

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Fan comments

Comments reflect the views of the fans themselves and do not necessarily reflect the views of LPF.

  • Sheila, who attended Southend v York
    5 years ago

    I attended this match with my disabled son as his carer. When I collected the tickets, I asked which way to the away turnstiles, the steward said, “down those steps & round the corner” and yet he could see my son was in a wheelchair.

    On entry into the ground, a supervisor moved a wheelie bin and said the wheelchair had to go there. (among all the groundsmans sand, brushes, forks shovels etc, He said to me “I’ll find you a seat” he did under a pile of rubbish & then he said I would have to clean it, wonder what he expected me to use.

    All the first aiders, stewards. fire officer & police repeatedly stood in front of us, the steward ignored my request to asked them to move, so I asked them myself, but they repeatedly moved back

  • Rob Lewarne, who attended vs Colchester United 05/11/2008
    6 years ago

    Having been told about a month previously that wheelchair spaces were in the Main Stand with the home supporters, I tried the club again a few days before the game to be told that it was now possible to sit in the away stand as a few seats had been removed, so bought tickets for that stand.

    Upon entering the ground (through the home stand) I was directed towards what resembled a bin store (well there was a big wheely bin in there anyway!) between the Main Stand & away stand and told that was where i was supposed to sit. I explained (quite politely) that I had a ticket for the away stand and not a “bin store” and was let through a gate into the stand. As for there being some seats removed to allow wheelchairs to sit in the front row ………………. no chance – in front of the front row are about another 3-4 steps down to the wall around the pitch – difficult enough to negotiate on foot, let alone on wheels!!

    I ended up sitting in the corner to one side of the stand on the steps up to the refreshment area, but once the game had kicked off was told by a steward that I had to move to where the bin was. At this point I refused so the head steward was called and he again tried to make me move. In the end, after missing about 5 minutes of the game, I was wheeled around next to the pitch to sit on one of the flat areas at the bottom of the steps behind the goal.

    I only wrote the above to point out that I had been promised space in the away stand (who wants to sit with home fans at a derby game ??!!) and purchased a ticket on that basis. If I had known a) that the “bin store” was what was on offer or that b) you can’t actually get a wheelchair into the away stand, then I possibly (probably) wouldn’t have bought the ticket in the first place !!

    Very poor service, awful facilities and it would seem that they will tell you anything to get you to buy a ticket !! (Not just sour grapes from a Colchester fan either !)

    I will be writing a letter !

  • Jackie Melia, who attended Southend v Bury FC 11/02/2011
    6 years ago

    On entry to the ground one of our disabled supporters nearly fell out of his wheelchair, the concrete was uneven and he had probems manovering his electric wheelchair. They put us near our own supporters but pitch side, right near the corner flag, I don’t think they realise how frightening it can be when you’ve got the ball heading towards you, and your unable to try and stop it yourself.

    Toilets None of the stewards that was near us knew where the disabled toilet was and had to go and see if they could find it. We ended up being taken to the directors area to use the toilet there.

    Parking There is parking available even though it is limited. We had to park round the back of the club near the ticket office, as we was told we couldn’t park on the carpark, it was for season ticket holders only.