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Stoke City

bet365 Stadium
Capacity: 30,089
bet365 Stadium
Stanley Matthews Way
Stoke on Trent

Disabled supporters contact

Club or stadium contact
 for disabled fans

Joe Steele and Jenny Johnson

01782592207 / 01782592188

General ticket office contact

Josh Whittaker-Vyse
Head of Ticketing

01782 367599

Accessible ticket contact

Joe Steele and Jenny Johnson

01782592207 / 01782592188

Accessibility information

Number of wheelchair user spaces

If away club take lower allocation then Stoke City can only offer pitch side bays which are not protected from the elements. Wet gear ponchos are available for wheelchair users if required (please ask nearest steward).

Number of easy access and amenity seats

These are end of aisle seats. Most are sold seasonally in the home areas however the club do keep some back for match to match sales. If needed pitch side wheelchair viewing areas can be used for ambulant supporters when available. Accessible seats are also available at the top of the North East and South East corners with lift access to them.

Number of accessible toilets

If away club take lower allocation then there is just one accessible toilet. Stewarding Supervisor has a RADAR key for away end. Home areas do not require RADAR key.

Audio commentary

Commentary provided by soccer sight. Headsets must be requested at least 3 days prior to fixture and requests can be made by emailing or by calling 01782 367599.

Sensory room

Stoke City have an accessibility room which is used for groups via their Community Department. Access to the Accessible Room is based on their community work, advocacy and relationships.

Accessible services + information

Assistance dogs

Assistance dogs are welcome with prior arrangement via emailing or by calling 01782 367599.

Hearing loops

Ticket Office & Reception do have hearing loops.

Club shop

Stoke City do have low level serving counters in the club shop.

Club hospitality

Stoke City do have spaces in hospitality and VIP areas for away wheelchair users.

Food concession stands

Food concession stands are available in each spectator stand. Waiter service is availble in the high level viewing platforms and for away fans sat pitchside.

Total number of parking spaces

Accessible parking can be booked by calling the Ticket Office on 01782 367599. It is £10 per space and we have accessible match day parking available on the North car park which is situated behind the Boothen End. Spaces are un-reserved. Accessible parking on West 1 and West 2 opposite Franklyn Stand is sold out seasonally.

How we set targets

We use accepted industry standards to set the club targets. The reference documents include: Accessible Stadia Guide 2003 and Accessible Stadia Supplementary Guidance 2015; Building Regulations Approved Document M, Access to and Use of Buildings; BS 8300, Design of buildings and their approaches to meet the needs of disabled people; Guide to Safety at Sports Grounds (Green Guide); Access for All, UEFA and CAFE Good Practice Guide to Creating an Accessible Stadium and Matchday Experience

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About this page

This information is provided by Stoke City. Level Playing Field (LPF) cannot be held responsible if the service and provision differs from what is stated here.

If you have any queries please contact us.

Updated October 2018

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