Disabled supporters contact
Number of wheelchair user spaces
24 low level
98 mid level
38 high level
12 low level
14 mid level (dependant on away allocation)
Number of easy access and amenity seats
There 19 designated accessible seats in the high level bays.
Easy access seats are seats that are end of aisle seats on rows 11 or 12.
Number of accessible toilets
If away club take lower allocation then there is just one accessible toilet.
Stewarding Supervisor has a RADAR key for away end. Home areas do not require RADAR key.
Accessible toilet located next to block entrance.
Commentary provided by soccer sight. Headsets must be requested at least 3 days prior to fixture and requests can be made by emailing firstname.lastname@example.org or by calling 01782 367599.
Stoke City have an accessibility room which is used for groups via their Community Department. Access to the Accessible Room is based on their community work, advocacy and relationships.
Accessible services + information
Assistance dogs are welcome with prior arrangement via emailing email@example.com or by calling 01782 367599.
Ticket Office & Reception do have hearing loops.
Stoke City do not have low level serving counters in the club shop. Please ask a member of staff for assistance.
Stoke City do have spaces in hospitality and VIP areas for away wheelchair users.
Food concession stands
Food concession stands are available in each spectator stand. Waiter service is available in the high level viewing platforms and for away fans sat pitch side. Low level serving counters are also available.
Total number of parking spaces
Accessible parking for home fans can be booked by calling the Ticket Office on 01782 367599.
It is £10 per space and we have accessible match day parking available on the North car park which is situated behind the Boothen End. Spaces are un-reserved.
Visiting supporter parking is available on the day and is £10 (cash only).
Supporters must inform the steward at the entrance that they are visiting supporters and they will then be directed to park behind The Caldwell Construction Stand (Away End)
Accessible parking on West 1 and West 2 opposite Franklyn Stand and the North behind the Boothen End is sold out seasonally.
How we set targets
We use accepted industry standards to set the club targets.
The reference documents include:
Accessible Stadia Guide 2003 and Accessible Stadia Supplementary Guidance 2015; Building Regulations Approved Document M, Access to and Use of Buildings; BS 8300, Design of buildings and their approaches to meet the needs of disabled people; Guide to Safety at Sports Grounds (Green Guide); Access for All, UEFA and CAFE Good Practice Guide to Creating an Accessible Stadium and Matchday Experience
About this page
This information is provided by Stoke City. Level Playing Field (LPF) cannot be held responsible if the service and provision differs from what is stated here.
If you have any queries please contact us.
Updated November 2021